Chicago Tech Jobs and Startup Jobs

25

Manager, IT Infrastructure Operations

GoHealth
Chicago
15 hours ago
+39
GoHealth is seeking a Manager of IT Support to oversee the team and efforts of well-functioning technical environment and the in-house technical hardware, software and system support. Members of this team work with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows/Mac/Linux software. This is a brand new role reporting into the Director of IT Operations! You will come in with a proactive and eager mind to help drive the actions of rapidly responding to technical issues impacting end users and key business operations. GoHealth has 4 locations (2 in Chicago) and you will be responsible for the oversight of IT Support employees and technical support amongst our overall geographical footprint. Building and maintaining relationships cross-functionally will be important to you and at all levels with the organization.

Manager, IT Support

Technical Project Manager

IT Support Analyst

Support Team Leader

Braintree
Chicago
15 hours ago
+43
The Support Team Leader position supports the team that provides first-touch technical support to our merchants. We're looking for a highly organized go-getter to lead and motivate a team that consistently delivers on Braintree’s white-glove service experience. Our Support team isn’t your average call center team: they are highly motivated, technically proficient, and stakeholders in company initiatives. Because of this, as a lead, you’ll be expected to provide feedback, coaching, and career guidance to teammates, work with the Support leadership team to address knowledge gaps and training opportunities, assist in building and maintaining a diverse and inclusive workplace, and work with the Head of Support to execute new team strategies.

Technical Support Representative

Senior Network Engineer

Support Business Operations Program Manager

Customer Engagement Specialist

Outcome Health
Chicago
4 days ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Director, Strategic Operations

Tempus
Chicago
5 days ago
+34
Manage core data partners, working closely with internal and external stakeholders to ensure continuous alignment and attainment of all contracted milestones. Work closely with cross-functional teams to support end-to-end process from data receipt to export. Lead interdisciplinary teams to deliver health economics and outcomes analysis projects to research partners. Engage extensively with industry partners to understand research needs, develop project specifications, define trial cohorts, and actively manage project execution. Bring the voice of the customer to internal discussions. Partner with Tempus data science teams to analyze clinical data and determine key outcomes and endpoints.

VP of Drug Discovery

Manager, Inventory Control

Systems Engineer

Director of Bioinformatics

Order Processing Associate

Manager, Laboratory Operations

Sample Returns Associate

Research Partnerships Manager - North Central

Program Lead, CDx Development

Director Clinical Lab Operations

Customer Success Specialist, Provider

Lab Assistant for Histology

Lab Operations Associate

Clinical Coordinator

Manager, Life Sciences Commercial Operations

Load 10 more jobs16 jobs at Tempus

Network Operations Specialist

Outcome Health
Chicago
5 days ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

Customer Support Specialist

Outcome Health
Chicago
5 days ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Senior IT Systems Software Engineer - AWS

Rally Health
Chicago
6 days ago
+30
Manage the IT AWS environment using modern config-based tools such as Terraform and CloudFormation. Maintain Linux-based server solutions for IT needs in AWS and ESXi. Troubleshoot and repair Linux hosts through the command line (Ubuntu/RHEL/Amazon Linux). Manage Active Directory and other Windows Server instances. Develop automation scripts, submit PRs, and participate in code reviews on Github. Build monitors and alerts to keep uptime high, and incidents low using Splunk, Datadog, and New Relic. Work with other departments to ensure business IT infrastructure needs are met and maintain good working relationships. Fix security vulnerabilities in the IT server environments.

Customer Success

Kalderos
Chicago
6 days ago
+28
As Customer Success, you will be alongside our most valuable customers through the adoption and post-sale of our products. You will play a vital role in the Kalderos team by ensuring customer satisfaction and growth to ultimately drive retention and expansion. We will provide for you the resources and training to become successful in this career with high exposure to our top sales reps and founding team members.

Identity and Access Management (IAM) Manager

Kalderos
Chicago
1 week ago
+28
The Identity and Access Manager’s role is responsible for the day-to-day operations of the Identity and Access Management program. This is an active, hands-on position, responsible for the planning, design, development, and the support of the identity and access management function and all its components. Team responsibilities include: provisioning of user accounts for onboarding employees and requested non-employees; processing of changes to account security requirements as approved by management; assistance to users as required; maintenance of security infrastructure, including software and user directories; processing of user terminations; reporting on provisioning activities; automation of provisioning; multifactor authentication.

Project Manager

CityBase
Chicago
1 week ago
+27
A CityBase Project Manager is the driving force behind client software implementations. Project Managers drive the Development and Deployment Cycle. They are the accountable role from the time the Kickoff through delivery to the client. Project Managers are responsible for delivering solutions to customers within the constraints of the project as agreed to by the organization.

Implementation Project Manager

Lumere
Chicago
1 week ago
+42
Lumere, a GHX company, is an organization comprised of clinicians, researchers, pharmacists and strategic thought leaders focused on helping health systems eliminate unwarranted clinical variation and cut unnecessary costs—specifically related to device and drug selection and utilization. What you'll be doing: Lumere is seeking a highly motivated, results-driven individual to step into our implementation Project Manager role. The Implementation

Security Operations Manager

Rally Health
Chicago
1 week ago
+30
Join Rally Health as a Security Operations Manager where you will evaluate existing technical capabilities and systems and identify opportunities for improvements, and maintain standard operating procedures and protocols to ensure Security Operations continues to meet operational requirements. You will also developing the strategy for maturing Rally's alerting and monitoring, and ensure the Security Operations team receives training on all current and new technologies, processes, and product changes. As part of the Security Team, you will work across Rally with multiple engineering teams, information technology, product, legal, and customer support .

Information Security - Governance Risk and Complia…

Kalderos
Chicago
1 week ago
+28
The Manager, Information Security Governance, Risk and Compliance is responsible for privacy and information security risk management functions. The Manager provides oversight of Kalderos’ vendor management program, including activities related to risk management, due diligence, contract provisions, vendor reviews, and ongoing monitoring requirements; assures adherence to applicable federal and state regulations; develops and conducts periodic risk assessments; monitors key elements of the vendor management program. The Manager reports directly to the VP, Information Security & Compliance and frequently liaises with the Kalderos leadership team to ensure effective coordination of privacy and security requirements and activities. 

Service Center Team Lead

bswift
Chicago
1 week ago
+16
Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Calls are typically non-routine and may require deviation from standard screens, scripts and procedures to engage, consult, and educate members by delivering individualized programs based upon the member’s unique needs and preferences to help guide the members along a clear path to care. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing. Act as a subject matter expert by providing training, coaching and mentoring or responding to complex issues.

Health Concierge - Bilingual English / French

Implementation Manager

Project Specialist

Implementation Analyst

Senior Account Manager

Sr. Health Concierge

Benefits Administration Customer Experience Liaison

Account Manager

Director

Load 6 more jobs10 jobs at bswift

Director, EMR

VillageMD
Chicago
1 week ago
+36
The Director of EMR at VillageMD own our end users’ success in leveraging the EMR to drive outcomes. They lead a team of managers and analysts in organizing and delivering an optimized experience and performance in the EMR. They function as a subject-matter expert in translating organizational goals and strategies into real-world, well-adopted EMR workflows and content. They collaborate closely with the business to identify and solve operational challenges, design efficient team structures, and oversee a national strategy for EMR technology.

Director, Practice & Supply Chain Operations

Voice Engineer

Director, Market Entry

Care Coordinator

Network Contract Manager

IT Asset Manager

Director, Physician Network Development

Load 4 more jobs8 jobs at VillageMD

Manager, Client Success Management

cleverbridge
Chicago
1 week ago
+19
cleverbridge is looking for a hands-on team leader of our Client Success Management team in Chicago. Because a key function of the team is to manage client relationships, it is very important that the candidate be familiar with account management and client retention. They should have a proven track record of leading a team of client-facing professionals and, ideally, experience with working with large, international companies. This role will

Technical Support Specialist

Outcome Health
Chicago
2 weeks ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Information Technology Manager

Prevail Health
Chicago
2 weeks ago
IT/ Network and System Manager Prevail Health, a digital health Tech Company, is looking for an Information Technology Manager to manage our IT Network and Systems. We are looking for someone who is extremely smart, self-motivated and ready for a challenge.  We are in a time of growth and our customers have high demand for a safe and secure corporate IT infrastructure.  As the Information Technology Manager, you will: * Manage the day to day

Customer Success Specialist

HealthJoy
Chicago
3 weeks ago
+30
Deliver a positive HealthJoy customer experience for small business clients; owning the success of the customer journey from implementation to live support through providing timely and appropriate resources and guidance. Manage expectations and deadlines with customers to keep them on track for a successful HealthJoy launch. Respond to questions, concerns, and feedback in a positive, empathetic and consultative manner; escalating internally when appropriate. Build strong, consultative relationships with the HR leaders and external stakeholders to ensure they can confidently use the HealthJoy platform and understand the resources available to them and their employees. Support live webinars for HealthJoy clients in the implementation process and clients who are currently using HealthJoy. Recognize trends in the customer life cycle and collaborate with internal teams on solutions to improve the customer experience.

Project Consultant

Strata Decision Technology
Chicago
3 weeks ago
+51
Help deliver a best-in-class client experience following client StrataJazz implementations. Discuss where current configuration of our product does not align with client’s business needs and advise on recommended updates. Responsible for client communication from initial point of contact to project resolution. Drive execution of project requirements and escalate concerns when necessary based on client requests. Document all client communication and system updates. Assess risks and escalate as it relates to client satisfaction or severe system issues. Assist with training of other team members.

Consultant, Advanced Planning

Professional Services Manager

Experience Manager

Project Manager, Software Implementation

Senior Manager, Continuous Improvement Practice

Experience Executive

Continuous Improvement Consultant

Technical Consultant

Project Consultant

Consultant, Decision Support

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