Support Team Leader
15 hours ago
The Support Team Leader position supports the team that provides first-touch technical support to our merchants. We're looking for a highly organized go-getter to lead and motivate a team that consistently delivers on Braintree’s white-glove service experience. Our Support team isn’t your average call center team: they are highly motivated, technically proficient, and stakeholders in company initiatives. Because of this, as a lead, you’ll be expected to provide feedback, coaching, and career guidance to teammates, work with the Support leadership team to address knowledge gaps and training opportunities, assist in building and maintaining a diverse and inclusive workplace, and work with the Head of Support to execute new team strategies.