Mid Level Chicago Startup and Tech Jobs

10

Customer Engagement Specialist

Outcome Health
Chicago
17 hours ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Senior Customer Success Manager

DialogTech
Chicago
1 week ago
+47
The Senior Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Senior Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a consultative selling approach to drive and secure revenue, as well as mitigating the risk of churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Systems Engineer

DialogTech
Chicago
1 week ago
+47
Perform implementation, operational support, maintenance, and optimization of cloud and datacenter infrastructures. Work with your peers to design and build a highly available cloud hosting platform and incorporate the necessary automations and tool configurations that ensure agile and secure consumption. Implement solutions requested by internal customers. Resolve complex problems, build and improve procedures, and facilitate communication. Deploy updates and fixes. Build tools to reduce occurrences of errors and improve customer experience. Perform root cause analysis for production errors. Design procedures for system troubleshooting and maintenance. Deploy software to Cloud computing infrastructure, as well as our datacenter infrastructure, and work with system configuration and deployment automation technologies. Provide mentorship of hosted systems, databases, and network troubleshooting, and provides various technical solutions to the business requirements.

Agile Program Lead

Infutor Data Solutions
Chicago
2 weeks ago
+46
As the Agile Program Lead at Infutor, you will lead our team of Scrum Masters, and guide our organization as we continue to improve our use of Agile Software Development Processes (Scrum and Kanban). We're looking for someone with a deep knowledge of Scrum, Agile and Kanban best practices. You should also have experience coaching others (including leadership) on how to apply those practices to their workflows and daily tasks. You should have experience working across multiple scrum teams and working with Product and Technology teams (Product Owners, Software Development, Data Science and IT groups). Organizationally, you'd be helping bolster our processes by guiding scrum of scrums, daily and iterative rituals and overseeing our backlog in partnership with our various teams.

Client Success Manager

Freeosk, Inc.
Chicago
4 weeks ago
+32
Architect client solutions grounded in clear performance expectations. Serve as the primary point of contact for clients, proactively guiding them through Freeosk’s program development process and responding to their needs. Act as liaison between internal teams (Sales, Creative, Operations, and Engineering) to effectively launch programs internally and ensure a successful execution.

Project Manager

The Mx Group
West Suburbs
1 month ago
+36
A project manager at The Mx Group is much more than an intermediary. You’ll be the glue that keeps our amazing teams and creative projects moving in tandem. You’re the captain of every project, and your main responsibility will be to successfully navigate the process from start to finish. We’re calling for passionate planners and organized problem solvers. You’ll need to think outside of the box, but can’t forget to dot your i’s and cross your t’s. You can handle the day-to-day tasks and simultaneously keep an eye on what lies ahead. We’ll call upon you to manage workflow, allocate resources, define the scope and risk of assigned projects, closely monitor project budgets and, most importantly, be an impactful team player.

Technical Project Manager - Retail

Cooler Screens
Chicago
2 months ago
+21
As Cooler Screens' Retail Project Manager, you will lead the day-to-day communications with our high-profile retail partners, ensuring that information is efficiently relayed to and from our internal cross-functional team. You will also manage all program-related tasks and timing related to retailer-specific milestones, identifying any risks and their impact on critical paths. You will serve as the key point-of-contact for our retail partners and are responsible for maintaining collaborative and productive relationships. Additionally, you will be working internally on digital/software delivery management.  

Sr Client Delivery Manager

Signal
Chicago
2 months ago
+21
Our Sr Client Delivery Managers are our platform experts. In this role, you’ll be guiding our clients and end-users through advanced implementations for data collection and identity management in our platform. We’re in search of a collaborator and problem-solver with experience working in a client-facing technical service environment to become an expert resource on our technology. This role will see you implement and deliver end to end tagging solutions on behalf of large brands on their web, mobile web and in-app environments, with a particular focus on their ad-tech and mar-tech stacks. As a result, you will need to be comfortable and confident in front of clients, and be able to provide demonstrations of the product and/or your solutions.

CLIENT DEVELOPMENT MANAGER

Conversant
Chicago
2 months ago
+48
The Client Development Manager will grow a current book of business. They will identify, influence, present, close deals with customers and meet and exceed quotas by leading and leveraging Conversant’s capabilities.

Retail Project Manager

Cooler Screens
Chicago
4 months ago
+21
As Cooler Screens' Retail Project Manager, you will lead the day-to-day communications with our high-profile retail partners, ensuring that information is efficiently relayed to and from our internal cross-functional team. You will also manage all program-related tasks and timing related to retailer-specific milestones, identifying any risks and their impact on critical paths. You will serve as the key point-of-contact for our retail partners and are responsible for maintaining collaborative and productive relationships.  

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