Chicago Tech Jobs and Startup Jobs

In this role you will be a proactive, consultative partner to our clients. Your goal is to provide superior internal support to both our sales team and clients, product knowledge and contract management in order to maintain positive client relationships and identify additional business opportunities. To be successful in this role you need to be passionate about customer service, comfortable in a high-volume environment and able to help our sales team build their business.

Job Description We are looking for a senior leader to join our Chicago team as a Director of Instructional Design/Program Management. You should have experience leading multi-team engagements. You may have previously held titles such as Director, Senior Manager, or Program Manager. As a visionary and manager responsible for the overall success of these engagements, you’ll align the teams with our clients’ goals and outline a path to achieve them

Work cross-functionally to analyze business and operational procedures, and identify improvement opportunities through technology solutions. Manage the technological infrastructure, hardware and software necessary to support organizational needs, including oversight of an IT Managed Services vendor. Establish and promotes company-wide IT standards and policies. Provide strategic leadership for the company by working with the Executive Team to establish long-range goals, strategies, plans and policies. Develop and execute strategy to increase data security compliance in adherence with standards, such as PCI, for end-user devices, internal business systems, and cloud-based storage and productivity/collaboration tools. Set overall goals, performance standards, and operational priorities for team and manages to operational goals and budget. Establish business continuity and disaster recovery plans to improve overall resiliency. Keep up-to-date on information and technology trends to increase innovation, ensure compliance, and mitigate security threats and risks.