Chicago Tech Jobs and Startup Jobs

Interview, identify and qualify new vendors in assigned market and service lines; establish and grow relationships with vendors through direct communication to achieve seamless, high-quality service and advantageous pricing. Negotiate pricing and service terms with vendors for contracted services while maintaining margin requirements. Communicate with vendors on insurance and other compliance requirements; ensure vendor meets the minimum requirements to work for the Company. Ensure proper and timely onboarding of new client accounts; initiate the recurrence of existing seasonal accounts. Analyze opportunities and risks with vendors and vendor onboarding team; recommends resolution to leadership. Analyze location alignment and capacity opportunities; recommends improvements to leadership. Understand varying scopes of work of our clients and convey those requirements to vendors. Establish and grow relationships with vendors. Take ownership of complex issues escalated by the client independently and with a sense of urgency; maintains responsibility for ultimate resolution and escalates the most consequential issues to department leadership with actionable recommendations for solutions.

Senior System Engineers for Chicago, IL location. Install, maintain, upgrade, troubleshoot and support cloud-based software applications in large enterprise systems environment. Support, manage, install, and administer mission critical systems and applications in a Hadoop Cluster using Ranger, IPA, and Ambari Management Tool. Implement software standards and meet operational/disaster recovery requirements. Resolve problems, perform tuning on Hadoop clusters, and identify and mitigate root causes of issues. Technical Environment: Hadoop, HDFS, Hadoop/Cloudera Cluster environments, Hive, Sqoop, Zookeeper, Spark, MapReduce2, Yarn, HBase, Tez, Kafka, Unix, Python Scripting, Cloud Computing (AWS), OOZIE.

Morningstar’s Investment Management seeks a Senior Client Service Representative to join its team to provide superior service to advisors and their clients. This role will interact extensively with advisors including new and existing advisors to provide a thorough understanding of Morningstar Managed Portfolios custodial processes and supporting operational procedures. The Senior Client Service Representative works closely with their sales counterparts on advisor retention, issue resolution and continuous process improvement within their assigned territories while always promoting strong client advocacy. This position is based in our Chicago office. 

Respond to support cases requesting technical assistance from customers and / or first level TransUnion support. Partner with customer and sales organization to provide technical consultative / onboarding support (if applicable). Efficiently obtains understanding of assigned support items, identifies root cause and impact of issue, determines best course of action to fully address customer reported issues and requests. Manage all customer situations in a professional and courteous business manner with an emphasis on customer satisfaction and set metrics goals. Document all communications with customers and interdepartmental constituents related to outstanding technical issues in order to escalate to next level.

People Operations Coordinator (Chicago) Future Finance, a FinTech startup headquartered in Dublin with offices in Chicago and London, is run by a group of entrepreneurs who have built consumer finance companies around the globe. We are now pioneering student lending in Europe. We believe everyone has the ability to have a positive impact on society and money shouldn't prevent you from being the best you can be. That's why we exist. The Role: F

Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports internally and with our Customers. Build sustainable relationships and trust with our Customers through open and interactive communication. Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools. Constantly improve customer service performance and procedures.

Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Manager, Corporate Strategy (Internal) 222 W Adams St, 11th Floor Chicago, Illinois, 60606 United States West Monroe isn’t a start-up consulting firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? As a leader in the growing Strategic Growth function, the Strategy Manager will have the opportunity to translate the firmwide Strategy

We are searching for a talented Network Project Specialist to join our network provisioning team. In this role, you’ll harness your networking knowledge, project management skills, and vendor management experience to lead critical network initiatives and drive them through to successful completion. 

You’ll partner closely with our executives, providing proactive and strong operational support. You will need to be able to handle a wide range of administrative support tasks and juggle diverse responsibilities. This role will support up to three Officers on our executive team.

The Senior Manager IT, Cloud Platform Operations supports the company's business by providing operational reliability and continual improvement of Zoro’s IT cloud infrastructure and ERP capabilities. Support to ensure operational efficiency and and efficiency. Sphere of control includes all business and technology services and capabilities hosted in AWS, NetSuite and Google Cloud Platform environments.

The Client Engagement Manager is responsible for leading a portfolio of significant projects for Arity customers ensuring management of risks, issues, resources, financials, communications, interdependencies and expansion opportunities within the portfolio. The Client Engagement Manager is also accountable for working with customers and Arity's Customer Success Managers to understand the account(s) and tailor the project approach, plan and deliverables accordingly. The Client Engagement Manager will build strong relationships with the appropriate Project Stakeholders ensuring engagement throughout the life of the project. Additionally, the Client Engagement Manager will participate in the expansion of existing project work, business development opportunities and client presentations, statement of work development and RFP responses.

The Systems Engineer is the primary technical resource supporting the iManage RAVN pre-sales team. You will build, support and maintain all demonstration systems as a shared resource used by the pre-sales team, partners, and other groups within the company. Serving as the primary technical point of contact for all iManage RAVN demo system issues, escalations and resolutions you will also be responsible for drafting and updating current demo scripts, creating and updating demo recordings, and ensuring effective communication and delivery of all such supporting materials. 

This full-time, in office position requires the ability to research financial news and topics, identify, approach and interview subject matter experts, edit others’ work, manage writers and participate in the promotion of this and other content across all our channels and social media platforms. This is an exceptional opportunity for a professional writer and content producer. Journalistic, SEO, video and professional social media experiences are pluses. If you want to roll up your sleeves and facilitate the creation of exceptional content, we want to hear from you.

Meraki is looking for qualified network engineers to join its Product Specialist team within Support. As a Support Product Specialist, you will be an authority in the function of Meraki’s hardware and software products, using your expertise to help identify, present, and prioritize product issues that are discovered by Meraki’s Support team. You will work directly with Product Management and Engineering to ensure that product trends, product serviceability, and the customer experience are represented in the product development lifecycle. An average work week might consist of investigating bug reports, monitoring and prioritizing the backlog of bug reports, writing user documentation, and meeting with Meraki’s PM / Engineering teams to discuss issues associated with the Meraki product line.

We’re looking for an energetic and driven Support Engineer who will be responsible for the technical troubleshooting and resolution of our customers' support issues. You'll be a part of a growing and experienced engineering team. You will work closely with others to learn the answers to complex and interesting technical questions and issues. Candidates should have experience in technical support roles and should feel comfortable troubleshooting potentially unfamiliar issues across a variety of technology.

As our growth continues, we are looking to add an experienced, tech-savvy, results-driven Customer Success Manager to our team. As our Customer Success Manager, you will be responsible for managing some of our largest existing enterprise level accounts, taking a consultative and strategic approach to managing our client relationships.You are excited about meaningful interactions with clients and committed to driving product adoption, providing strategic guidance and inspiring client loyalty. You have proven success in account management and a strong history of relationship management and project management.

Onsite attendance required. Receive and respond to inbound e-mail and live chats; gather and verify required information. Develop and present solutions to customer issues. Update internal order notes appropriately. Ensure proper security procedures are followed during all customer interactions. Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information. Make outbound calls to follow up on customer issues as necessary.

We are looking for an experienced Atlassian Suite Administrator to help manage configuration, implement customization, reporting, manage plug-ins, and help with all Jira and Confluence related questions and tasks. You will be responsible for the operation & maintenance of the internal Atlassian Jira & Confluence applications and will work closely with teams as you champion these applications throughout our company.

As a Client Service Representative, you represent Paylocity as the main point of contact for our clients. You communicate with clients daily to provide training, support, issue resolution, and troubleshooting related to payroll, human capital management, time and attendance, and employee engagement tools. Not an expert in the Payroll and HR world? No problem – we provide 5 weeks of paid training to teach you. From training, to your first call and beyond, you will be given the tools and support you need to make a difference for our clients.