Chicago Tech Jobs and Startup Jobs

32

Client Services Analyst

Numerator
Chicago
15 hours ago
+14
Guide client users on Numerator's Insights business intelligence platform to navigate the system, interpret results, and design reports to answer their key business questions. Leverage Numerator's proprietary consumer panel and resulting data to execute and deliver analytic insights and recommendations to Numerator's customers that drive increased sales and improved marketing effectiveness. Develop a deep understanding of Numerator data, solutions and services including their key differentiators versus legacy approaches and competing offerings. Discover and explore interesting facts about consumer behaviors for presentation in industry forums, articles, whitepapers and blog posts.

Client Director - Small/Medium Clients

Client Director - CPG Clients

Customer Success Analyst

Tempus
Chicago
1 day ago
+18
Pull & present weekly reporting in Tableau on strategic partnerships based on volume and retention. Analyze operational data from phone systems, ticketing systems & internal software (such as time to response/resolution SLA’s & turnaround times) with the goal of uncovering areas of improvement. Maintain data inputs to our growth forecasts, hiring models & account allocation . Help us get smarter about valuable customer segments and ideate on data-driven solutions for how we can best service them. Identify customers at risk for churn given key attributes. Analyze reasons for contacting Tempus to inform messaging and collateral for customer knowledge bases. Understand & inform the Tempus customer journey.

Order Processing Supervisor

Site Operations Manager

Study Start-Up Manager

Senior Manager of Commercial Learning and Development

Order Processing Associate

Director of Clinical Lab Operations

Load 3 more jobs7 jobs at Tempus

Arity - Digital Media Success Manager

Arity
Chicago
2 days ago
+22
The Digital Media Success Manager is an enthusiastic and driven digital media expert who will join Arity's Global Customer Success organization. The Digital Media Success Manager has a passion and aptitude for working with customers, media, and data. They are skilled at providing actionable insights and consistently demonstrate hands-on abilities when collaborating with customers and company stakeholders. This role is responsible for planning, executing, and managing media and digital campaigns, strategies, analysis, optimization, budget and creative management, achieving performance objectives, and ensuring all deliverables are high quality and on time. The Digital Media Success Manager also onboards customers and collaborates with them to ensure key activities, performance metrics, and insights are understood to provide opportunities to grow and evolve how we work together. 

Arity - Kafka Administrator

Arity-Customer Success Manager

Arity-Client Engagement Manager

Sr. System Administrator

OppLoans
Chicago
2 days ago
+27
Manage network application infrastructures. Develop procedures for the service desk.  Involved in cleaning up systems, migrations, and integrations between applications and the tech team.  Help establish new processes. Assist with the design and maintenance of the network.

Vendor Relationship Representative II

SMS Assist
Chicago
3 days ago
+18
Develop and maintain positive vendor relations to ensure superior customer satisfaction. Receive and handle customer calls and email requests for services. Manage the scheduling and completion of all services assigned by customers. Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries. Identify, research and resolve customer issues using the company’s web-based systems and databases. Source new vendors to perform required services, as needed. Resolve or escalate all disputes or un-satisfied service confirmations. Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship. Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers. Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Client Support Coordinator

Customer Service Representative III (Commercial Follow Up)

Customer Service Representative III (Commercial Dispatch)

Customer Service Team Lead (Residential)

Part-time Data Entry Clerk

Data Entry Clerk

Customer Service Representative III (Residential)

Client Support Coordinator

Environmental Health & Safety Manager

Manager of Operations

Load 7 more jobs11 jobs at SMS Assist

SOC Analyst ( 3rd Shift)

Discover
North Suburbs
3 days ago
+30
The Discover Security Analytics & Incident Detection team is looking for new and qualified security analysts to join our ranks. Our team serves alongside other teams in Information Security as experts in the detection and analysis of all technology-related security incidents. We employ a multitude of enterprise-grade security solutions to achieve our goals. Our primary mission is the timely and accurate identification of incidents, mastery of the technologies and information we analyze, maintaining expert-level knowledge of detection tools and techniques, and proper escalation/hand-off of incidents for response and containment.

Senior Storage Administrator

Atlassian Suite Administrator (JIRA & Confluence)

Senior Systems Analyst

Senior Associate, Technical Support-IHM

Senior Manager, Application Support

Principal Solutions Architect

Lead Network Engineer

Executive Assistant

Network Security Engineer

Principal BT Risk & Compliance Analyst

Senior Manager Cybersecurity- 3rd Shift

Sr. Tandem Non-Stop Systems Support

Sr. Risk Analyst

Load 10 more jobs14 jobs at Discover

Supply Chain Customer Success Solutions Manager

HAVI
West Suburbs
3 days ago
+18
The Customer Success Solutions Manager in this role will drive collaboration across service lines to identify, address, and track the value of supply chain management opportunities that support HAVI business strategies and serve as a liaison to all supply chain services including Master Data Management, Network Optimization, Financial Transaction Management, Supply Chain Planning, and Business Analytics.

Manager, Population Health Operations

VillageMD
Chicago
3 days ago
+15
In this role, you will support the performance of a specified group of providers under value-based contracts using an evidence-based approach. You will collaborate with VillageMD market teams and network practice staff to integrate analytic, ancillary and operations capabilities to manage patient populations against improvements in the ‘Quadruple Aim’ of healthcare: better outcomes, lower cost and an improved patient and clinician experience. As part of a multi-disciplinary team, you will support the performance of a specified group of providers under value-based contracts, including collaborating across the organization on the design, monitoring and continually improving the processes that support value-based care. As part of this mission, you will help to drive patient and clinician engagement initiatives.

Managers

CCC
Chicago
5 days ago
+33
Manage staff of software development professionals to work on big data analytics, Artificial Intelligence (AI), internal projects (identity management, environment and project security), and new technologies. Analyze, research, implement and test software solutions to secure matching learning and deep learning methods. Analyze, research and provide guidelines for GDPR compliance, and networking infrastructure, Federated Identity Management.  Design and delivery of Petabyte-scale data stores, AI model training environments, and hyperscale computing clusters. Supervise 5 developers.

Director, Solutions and Consulting

Director of Corporate Development

Customer Success Manager

Medical Code Review Processor

Load 1 more jobs5 jobs at CCC

VP, Operations

OppLoans
Chicago
5 days ago
+27
Build strategy: Develop a compelling service strategy for how to support our customers across all stages of their journey to maximize speed, transparency and efficiency. Create and implement the roadmap of initiatives to drive our growth. Promote operational excellence: Ensure consistency of execution across the Sales, Underwriting and Service teams. Reimagine and redesign processes to maximize conversion and increase the effectiveness of our Contact Center. Launch programs that reduce customer friction, decrease costs and reduce or eliminate manual processes. Refine these processes to enhance our operations and improve the customer experience. Own business-critical KPIs: Obsess over and manage our “North Star” KPIs - funding rate, instant bank verification rate, decision rate, contact rate, and other related metrics. Lead the instrumentation and daily monitoring of operational processes to identify issues before they arise and respond quickly to resolve issues when they arise. Implement systematic controls to reduce operational risk and ensure stability and reliability of service. Drive Analytics & Automation: Grow our loan automation efforts and launch intelligent algorithms that automate decision-making, customer routing, and call strategies. Build on our culture of “Data + Action” by translating data insights into tangible initiatives. Lead our Data Science team and empower them to drive deep insights and operational transformation. Hire top-tier talent to further build these high-performing teams.

Director, Clinical Operations, Market Launch

VillageMD
Chicago
6 days ago
+15
Reporting to the Senior Director, Market Launch, the Director, Clinical Operations, Market Launch will be a critical driver of the successful launch of Village Medical clinics in new and mature markets as the organization scales. This individual will coordinate across multiple teams and workstream owners to identify and drive resolution of key decision points to create clarity of process and procedure for clinic operations, supported by clear documentation and a strategy that allows for scaling consistently across multiple geographic markets. A collaborative leader and team player who can work across a complex enterprise structure, the Director, Clinical Operations, Market Launch will create the framework for successful clinic launches that can be used as a guide across geographies with the Village Medical brand.

Head of Client Success

Civis Analytics
Chicago
1 week ago
+28
We are seeking a Team Lead of Client Success, who will be managing a group of Client Success Analysts and the Tier 1 support team. This role maintains the balance between the reactive support of client tickets and proactive, technically-specialized support. You will be responsible for innovating & setting best practices and ensuring the teams deliver a best in class experience for our clients.

Network Engineer – Managed Services

3Cloud
Chicago
1 week ago
We are looking for a motivated self-starter that wants to grow as we grow. Our Managed Services team is looking for a Network Support Engineer. The role’s primary responsibility will be to ensure client success and support with Azure. You will be responsible to help with supporting client’s environments in Azure. The role is a technical client-facing role that will be accountable for the client cloud experience. The ideal candidate will have experience in supporting IT infrastructure with either a managed services team or internal corporate IT Team.

VP, Strategy & Operations

OppLoans
Chicago
1 week ago
+27
VP, Strategy & Operations Strong Growth and Profitability OppLoans has grown 1,500 percent over the past three years. In 2018, we made the Inc. 500 for the third year in a row. We have originated hundreds of thousands of loans and surpassed $125 million of annual revenue this year. In 2019, we’re projected to exceed $200 million, all while maintaining strong profitability. Customers Love Our Product OppLoans is committed to delivering a best

Helpdesk Manager

OppLoans
Chicago
1 week ago
+27
Oversee 100% of the requests, incidents, and problems for the office. Manage urgent and complicated support issues; determine the cause of issues and communicate. Provide data and reporting of KPI's and trends to IT department. Oversee Solutions repository and solutions are available to the staff. Advise management on situations that may require additional client support or escalation. Implement best practices for laptop procurement, system design, and imaging. User account management on all relevant Enterprise systems and services. Maintain the, performance, and security of all computers. Help out on Facilities tasks, like working with building management, assembling workstations, working with local contractors.

IT Network & Facilities Manager

10th Magnitude
Chicago
1 week ago
+10
10th Magnitude is a technology services firm helping businesses achieve transformation through cloud technologies. We are market leaders in leveraging the power Microsoft Azure to accelerate innovation speed, operational agility and customer responsiveness for clients around the globe. As one of the top Microsoft Azure partners in the US we specialize in Azure Migration, Cloud-Scale Custom Application Development, Internet of Things, Analytics

Director, Physician Network Development

VillageMD
Chicago
1 week ago
+15
As an integral member of the VillageMD Business Development team, the Director of Physician Network Development will be responsible for selling VillageMD’s solution and model to independent practicing primary care physicians, in our VMD Chicago market. This individual will drive recruitment of local independent physicians and practices into the VillageMD network and will be responsible for developing and managing physician partnerships from initiation through close to implementation.

Loan Advocate

OppLoans
Chicago
1 week ago
+27
We are OppLoans Growth with a Purpose  OppLoans is a growing, socially responsible, and profitable FinTech company that is one of the highest-rated and best-in-class online finance platforms and service providers in the industry. OppLoans offers consumers a simple and responsible source of funding when faced with financial emergencies. We continue to experience growth year over year with profitable returns each year. Employees can make an

Data Integration Specialist (Customer Service)

Chowly Inc.
Chicago
1 week ago
+17
The Chowly Data Integration Specialist provides a 5-star customer experience to all Chowly clients. Working in-office, the Data Integration Specialist reviews, builds, and updates menu mappings between Third-party Online Ordering Solutions (TOOS) and connected restaurant Point-of-Sale (POS) menus. This is a full-time role with room for career growth through managing other Data Integration Specialists in the Mapping Department. The data

Customer Advocate

OppLoans
Chicago
1 week ago
+27
We are OppLoans Growth with a Purpose  OppLoans is a growing, socially responsible, and profitable FinTech company that is one of the highest-rated and best-in-class online finance platforms and service providers in the industry. OppLoans offers consumers a simple and responsible source of funding when faced with financial emergencies. We continue to experience growth year over year with profitable returns each year. Employees can make an

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $40,785
Min: $28K
Max: $60K
Office Manager $51,887
Min: $20K
Max: $102K
Operations Associate $52,357
Min: $32K
Max: $85K
Technical Support $56,147
Min: $36K
Max: $98K
Desktop Support $57,971
Min: $45K
Max: $75K
Sales Operations Analyst $61,210
Min: $40K
Max: $100K
Client Success Manager $68,434
Min: $37K
Max: $135K
Business Analyst $69,952
Min: $35K
Max: $124K
Customer Support Manager $72,351
Min: $37K
Max: $130K
Operations Manager $81,976
Min: $41K
Max: $150K
Business Intelligence Analyst $85,474
Min: $45K
Max: $135K
Senior Business Analyst $93,650
Min: $67K
Max: $130K
Sales Operations Manager $94,500
Min: $70K
Max: $167K
Marketing Operations Manager $96,582
Min: $50K
Max: $125K
Director of Customer Success $121,500
Min: $70K
Max: $190K
Director of Operations $125,076
Min: $82K
Max: $220K
Vice President of Operations $179,643
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $226,417
Min: $135K
Max: $600K

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