Chicago Tech Jobs and Startup Jobs

64

Senior Manager, Customer Success

Affirm
Chicago
15 hours ago
+29
Affirm is committed to building lasting partnerships with online merchants for long term growth and ongoing revenue generation. As a Senior Manager, you will lead a team of customer success managers across our Fashion and Travel verticals. You will drive the relationship and growth strategies for the portfolio with a keen focus on performance metrics. This role requires a dynamic professional with outstanding relationship management and program management skills, and someone who can grow and develop customer success managers.

Senior Cloud Disaster Recovery Specialist

TransUnion
Chicago
14 hours ago
+49
In the first 90 days – You’ll learn what makes the business tick, how IT contributes value to the company, and participate in work to enhance disaster recovery investments, processes, and technology. Beyond 90 days – You will deliver mature disaster recovery strategies, and align future technology recovery investments with emerging technologies. There is no red cape for this role, but you’ll definitely be a super hero responding quickly to crisis and driving implementation of recovery activities. The disaster recovery team plans for and thrives in response to outages, disasters, and other incidents.

Lead Cloud Capacity and Cost Optimization Specialist

Credit Reporting Client Support Analyst (B2B)

Ab Initio Application Support Specialist

Senior Director of Architecture – Healthcare

Director, Strategy & Planning

Senior IT Buyer - Software

Configuration Management & Governance Manager

Global Insider Threat Program Data Loss Prevention Analyst

Credit Reporting Client Support Analyst (BTB)

Director, Audit and SOX Transformation

Sr. Corporate Facility Manager

Senior ITIL Process and Operations Architect

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Assistant Store Manager

Green Thumb Industries (GTI)
Chicago
15 hours ago
+23
Mega-talented with both motivating people and moving product, the Assistant Store Manager is the lead RISE Joppa, MD dispensary. This indispensable team member rallies and organizes our passionate team of Patient Care Specialists and loves grinding away at the details of record-keeping and logging data to keep the store blazing along from open to close. The Assistant Store Manager pays close attention to sales records and state and local regulations to make sure everything at the dispensary is always up to snuff.

Shift Manager

Green Thumb Industries (GTI)
Chicago
14 hours ago
+23
Consistently demonstrate the leadership ability to drive results and develop the team. Creates a motivational environment that inspires the team to create a memorable experience for both internal and external guests. Observe staff to ensure consistent use of the company’s service standards and core values. Openly communicates with the General Manager regarding team development and overall performance. Recognizes team member performance and effectively provides the necessary coaching and feedback to ensure team member success. Address escalated guest concerns, complaints, or suggestions in a timely manner and provide service recovery as needed. Prioritize the guest experience above all other administrative tasks. Drive customer loyalty through service and accurate customer data capture. Be present on the sales floor to ensure a positive guest and team member experience. Consistently follow company’s open and close procedures for the dispensary.

Office Manager

Beyond Finance
Chicago
2 days ago
+31
Beyond Finance is looking for an office manager / executive assistant to join our new Chicago office. The ideal candidate is comfortable wearing multiple hats, thrives in a fast-paced environment, and is excited to be a part of a growing office.

Sr. BSA/AML Manager

OppLoans
Chicago
2 days ago
+55
Manage the daily BSA/AML program to ensure strict adherence to regulatory requirements.  Monitor, coordinate and document the OppLoans compliance with all BSA laws, rules and regulations, including the filing of all required BSA reports and notices. Be the coordinator of OppLoans Actimize BSA/AML system. Manage the BSA team in their responsibility to monitor financial activity daily to prevent money-laundering activity. Coordinate ongoing and formalized BSA compliance training programs for team members and maintaining documentation of training efforts. Provide assistance and guidance to employees regarding the interpretation and implementation of the BSA, related federal regulations and the Opploans BSA compliance program. Be the liaison with regard to the BSA between Legal, Compliance, Bank Partners and other government agencies.

General Contact Center Application

Enova
Chicago
3 days ago
+45
Answer inbound calls, chats and resolve customer issues. Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services. Convert leads into completed loan applications. Contact existing customers to address questions or to follow up on current marketing campaigns. Contact potential customers who have not completed a loan application. Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals. Apply a professional attitude and image for all internal and external customers.

Workforce Management Department Manager

Strategy and Operations Associate

Head of Operations

Client Success Associate

M1 Finance
Chicago
3 days ago
+29
The Client Success Associate will work towards developing solutions that make M1’s business run more efficiently. This will be accomplished by supporting day to day operations, providing service and support to M1’s user and improving the customer facing Support Center. They will also be responsible for aggregating user feedback that provides M1’s product team with actionable information to prioritize and develop features within the application. Overall, we are looking for a compassionate individual that will go above and beyond in improving our user’s experience with the platform.

Technical Business Analyst

NextCapital
Chicago
3 days ago
+45
Known as Technical Software Designers at NextCapital, we're looking for a talented and highly motivated individual to join our team. As a growth stage technology company, NextCapital is seeking candidates eager to play a vital role in shaping our proprietary software platform as we scale. Learn more about us at www.themuse.com/companies/nextcapital.

Disbursement Specialist

Guaranteed Rate
Chicago
4 days ago
+23
The Disbursement Specialist (DS) will aid borrowers as the main point of contact for renovation disbursements on agency renovation products. The Disbursement Specialist will be responsible for delivering world class customer service to both internal and external customers.

5 Star Customer Service Associate

Senior IT Procurement Manager

Office Services Coordinator

Customer Service Loan Servicing

Operations Assistant

Administrative Assistant

Mortgage Customer Service

Help Desk Tier-VIP

Help Desk-Tier 1

General Office Assistant

Office Assistant

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Funding Support Specialist

TopstepTrader
Chicago
4 days ago
+42
The Funding Specialist role requires high attention to detail and degree of accuracy performing administrative tasks in order to support our traders. The role is also a great fit for candidates who are super organized and love checking boxes off of their to-do list. We’d love for you to think creatively and passionately about the ways in which we can make every user interaction as meaningful as possible. You will get to contribute to the overall growth and innovation of the company through ideas and participation in collaborative team projects. As a member of the Trader Support Team, you’ll contribute to team goals by focusing on Customer Satisfaction ratings and response time.

Director, IT Security

Green Thumb Industries (GTI)
Chicago
5 days ago
+23
The Director, IT Security leads security services ensuring that all organization security requirements are met. It includes managing the Data Protection program, ensuring effective data loss prevention activities across various systems, applications, third parties and network security. This position requires a steadfast execution mindset, exceptional communication and collaboration skills and the ability to collaborate in a demanding environment while maintaining a composed, professional demeanor. A high degree of ownership, initiative, interaction and teamwork is required to be effective in the role. As this is a leadership role you will be counted on to be the example for the team to follow.

Telephony Systems Analyst

OppLoans
Chicago
5 days ago
+55
Drive Opploans’ telephony platform that empowers 200+ agents to service over half a million calls per year. Deploy advanced capabilities like voice authentication, IVR smart routing, customer self-service, and fraud prevention. Build API integrations with 3rd party software such as Salesforce. Improve inbound and outbound campaigns, adapting for strategic projects and changes in customer behavior. Monitor call center KPIs and provide leadership with insight into performance, trends, and opportunities. Perform system administration tasks including: configuration, maintenance, upgrades, debugging, reporting, issue resolution with IT or system vendors and compliance with audit and regulatory controls. Develop standards, guidelines and training for telephony-related technologies.

Compliance Associate - Issues Management

OppLoans
Chicago
5 days ago
+55
Optimize the Corrective Action Program by identifying areas in the process flow that can be improved upon and propose and lead efforts to implement resulting changes. Research escalated issues to pinpoint possible causes and the customer population affected and the impact they may have experienced. Assess the material significance and relevance of identified compliance risks. Collaborate with multiple department leaders in other departments, such as Product, Operations, Marketing, Credit, Finance, and Technology, to identify solutions that reduce identified compliance risk while minimizing business impact. Partner with our Legal and Operational Risk teams to oversee the formulation and implementation of customer remediation efforts. Conduct trend analysis for Corrective Action reporting provided to our CEO and the Executive team. Review business-proposed changes to products and processes for relevant compliance considerations. Provide leadership and mentoring to less experienced members of the team. Take on and lead other projects purposed towards the prevention, detection, mitigation, or assessment of regulatory risk as assigned.

IT Support Specialist

OppLoans
Chicago
6 days ago
+55
Help support OppLoans and our tremendous growth. We’re looking for an IT Support Specialist to join our IT team. This is a great opportunity to work and grow with a fantastic company, learning more and more every day. You will help maintain our growing fleet of devices, tools, and people of OppLoans. Oversee IT Support for 500+ systems, with issues coming in by phone, email, remote support, and walk-up. Comfortable with troubleshooting issues and conducting hardware repairs to Macbooks, Windows laptops. SaaS management for all of our services (user account creation, deletion, and modification). Manage multiple IT tools including Google Apps, JIRA, Slack, Adobe, and Microsoft. Daily responsibilities can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, deep troubleshooting, documentation and A/V needs and project management and resolving any and all internal IT support requests. Conduct New Hire training, including orientation on company IT platforms and tool familiarity.

Technical Support Representative

Braintree
Chicago
6 days ago
+43
We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Braintree’s white-glove service experience. Our Technical Support team provides first-touch support to customers via phone and email. Support teammates, AKA Supportreeps, craft unscripted solutions that are as creative as our merchants’ business ideas, answering questions ranging from “Help! I forgot my password!” to “Help! I need to integrate Braintree into my web store and app and don’t know where to start!” After comprehensive training on Braintree’s products and technical integration methods, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.

Merchant Support Specialist

Desktop Support Analyst

PEAK6
Chicago
1 week ago
+26
As a Desktop Support Analyst in Technology Experience, you will be instrumental in the experience of all our employees throughout the PEAK6 Family of Brands. We’re looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one unified technology stack.

Customer Support Specialist

Venmo
Chicago
1 week ago
+27
We’re looking for a customer service expert who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

System Administrator

OppLoans
Chicago
1 week ago
+55
Manage network application infrastructures. Develop policies, procedures, and best practices for our Service Desk. Be part of cross-team projects with Security and DevOps. Manage our back office and operations networks, and assist with the design and maintenance of our hybrid network environment. Involved in cleaning up systems, migrations, and integrations between applications and the tech team.  Be a part of a new Azure initiative to strengthen our essential systems.

Customer Account Specialist

tastytrade
Chicago
1 week ago
+21
Provide friendly, accurate, and efficient support via chat, email, and phone. Assist customers with new account applications, account maintenance, and banking requests. Approve accounts and perform ongoing customer due diligence. Comply with industry Anti-Money Laundering (“AML”) regulations and assist the AML Officer. Provide input and recommendations for improvement regarding current policies, procedures, and technologies.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $43,029
Min: $28K
Max: $62K
Operations Associate $50,240
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,742
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,419
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $78,691
Min: $37K
Max: $151K
Operations Manager $83,842
Min: $41K
Max: $150K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,319
Min: $67K
Max: $135K
Sales Operations Manager $96,482
Min: $70K
Max: $167K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,692
Min: $82K
Max: $220K
Vice President of Operations $181,833
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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