Chicago Tech Jobs and Startup Jobs

35

Customer Success Manager

Pricefx
Chicago
23 hours ago
+26
We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. Our vision is to become and stay the leading SaaS pricing and CPQ solution provider. We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. Our solutions are very flexible allowing us to support a diverse customer base across industries and sizes with brands

Client Support Lead

Lumere
Chicago
2 days ago
+42
As Client Support Lead, you will be responsible for providing white-glove client support to our end-users. You’ll manage customer requests end-to-end, leveraging technical expertise and internal resources to identify user issues and perform appropriate troubleshooting in a timely, friendly manner. You will also monitor client support data and drive opportunities to improve our client support operations and overall user experience. The successful

Sr. Systems Programmer for zOS

Ensono
West Suburbs
2 days ago
+38
The Team Lead Mainframe Systems Programmer will coordinate and delegate the responsibilities of their assigned IT teams. They assist in the day-to-day functions under direction from their Manager while maintaining on-going projects that may include installation, maintenance, testing, debugging, procedural documentation for their areas of expertise. The team leader will conduct training sessions with resources so that they can be equipped with new knowledge and skills to remain current. Team Leaders will have the abilities and expertise of the team resources to assist in dispersing assignments as well as providing input to the review process. The team leaders will have comprehensive knowledge and skills to guide all their assigned resources.

Senior Mainframe DB2 Physical Systems Programmer

Client Partner

Mainframe DB2 Logical Database Administrator

Azure Systems Engineer

Mainframe Senior System Programmer, Storage

Sr. Solutions Delivery Architect

MQ System Programmer

US Azure Cloud Consultant

Systems Engineer (AWS)

Load 6 more jobs10 jobs at Ensono

Director, Alliances - Enterprise & Vertical Ma…

ServiceNow
Chicago
2 days ago
+47
The Director, Alliances Enterprise & Vertical Markets  will be accountable to create a vibrant, world-class Alliances & Channel Ecosystem (ACE) that aligns to the Americas ACE mission & transformational operating model principles. With the objective of helping to enable & accelerate NOW growth to $10B and beyond. This individual will play a key role in delivering on the ACE transformational vision: ‘Partner Success’ is synonymous with ‘Customer Success’ in accelerating Digital Transformation & predictable Business Outcomes for US Enterprise & Vertical Market Alliances & Channels Ecosystem.

Corporate IT Director

SPINS LLC
Chicago
3 days ago
+25
The Corporate IT department is responsible for managing the network and corporate information technology resources for SPINS offices and employees worldwide. We’re seeking a candidate who cares deeply about customer experience, and will take personal ownership for the quality of our IT experience. You’ll be equally comfortable talking with engineers, executives, and business users. You will be responsible for providing direction and guidance to multiple teams including IT Helpdesk, IT Operations, Network Engineering, and Software Purchasing.

Lead Appian Developer - BPM

OCC
Chicago
4 days ago
+33
Acts as an expert technical resource to the development staff in all phases of the development and implementation process. Acts as an expert technical resource to the development staff in all phases of the development and implementation process. Provide leadership and highly technical consultation in identifying and implementing new uses of information technologies that assist the functional business units in meeting their strategic objectives.

Sr. Director of Customer Success, Employee Cloud

Toast
Chicago
4 days ago
+53
The Sr. Director of Customer Success, Employee Cloud will be directly responsible for the success and loyalty of our customers; and scaling the delivery of customer support for rapid growth. We believe an integrated point-of-sale and payroll solution that is reliable and easy to use will be a game-changer for the restaurant operators we serve, and this role will be directly responsible for delivering an amazing support experience to compliment our software products and features. This will be a senior member of the team, focusing on the live support stages of the customer journey by designing and delivering a highly lovable, scalable, and inspiring experience for our customers and the Toasters who support them. S/he will be responsible for customer satisfaction, customer loyalty, employee happiness, retention/upsell, and margin/cost to serve.

Lead BT Risk & Compliance Analyst-IHM

Discover
North Suburbs
4 days ago
+30
DUTIES: DFS Corporate Services LLC seeks Lead BT Risk & Compliance Analyst in Riverwoods, IL to provide support for production and non-production environment related issues. Review audit findings, vulnerabilites and resolve issues. Participate in implementing governance policies, monitoring environment performance and availability. Participate in maintaining documentation on all systems and adhere to established programming, testing and documentation standards. Provide technical evaluation of products and keep management informed to increase operating efficiency and adapting to new requirements. Prepare flowcharts and diagrams to illustrate the system process flow and to describe operations involved. Prepare manuals to describe installation and operational procedures and take on additional responsibilites as described in furtherance of achieving custom systems solution. Develop systems and processes to monitor the validity of risk modeling outputs. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

Principal Cybersecurity Analyst

Senior Systems Analyst (Metadata)

Lead Systems Software Engineer

Lead Cybersecurity Analyst- Vulnerability Management

Systems Analyst (Metadata)

Senior SAS Administrator

Principal Cybersecurity Data Analyst

Lead Information Security Analyst

Lead Information Security Assessor

Information Security Assessor

Lead Data Support Analyst-IHM

Lead Voice Engineer

Lead Cybersecurity Analyst

Sr. Tandem Non-Stop Systems Support

Principal Information Management Systems Management -IHM

Senior Systems Analyst

Lead Network Engineer

Load 10 more jobs18 jobs at Discover

Office Manager

iManage
Chicago
5 days ago
+44
You will be responsible for ad hoc support of the senior management team at iManage and will develop close working relationships with People Operations, Finance and IT. You are enthusiastic about building and maintaining relationships as it will be vital to the role’s success.

Principal Architect

Security Compliance Analyst

Support Engineer

Endpoint Technician

DocuSign
Chicago
5 days ago
+44
Quickly diagnose system hardware, O/S and application issues and implement corrective actions and end-user training. Assemble, install, upgrade, and configure new computing systems including hardware, software, and applications in a Microsoft and Apple environment. Administer and maintain user and system accounts in an Active Directory environment. Support local and remote users effectively by phone and remote support tools. Document, track and monitor issues and activities to ensure resolution and root cause analysis in Service Now. Deliver prompt, courteous, and professional service to end-users at all times in a fast-paced work environment.

Regional Vice President, Education Vertical

Customer Success Architect

Technical Customer Success Manager

Customer Support Representative, Tier III

Load 1 more jobs5 jobs at DocuSign

Customer Success Manager

SPINS LLC
Chicago
1 week ago
+25
Be responsible for the growth of this relationship including retention and expansion of the ACV, number of users, lead generation and referrals. Responsible for operating as the lead point of contact for any implementation matters specific to your customers including both existing and new onboarding. Maintain high level of customer satisfaction by consistently provide tailored communication in all matters pertinent to the client relationship. Isolate targeted insights from client new solutions that inform and drive growth, while also analyzing and interpreting factors that affect customers’ sales performance. Recommending business strategies based on SPINS data insights that will help drive your client to achieve growth, profitability, and competitive success. Partner with sales on potential cross over or new opportunities identified from your contacts within existing customers. Provide training, coaching, and mentoring on SPINS solutions with an objective of enabling clients to leverage insights as a catalyst in their business.

Restaurant Success Manager - Toast Payroll

Toast
Chicago
1 week ago
+53
As a Restaurant Success Manager, you will operate as a key customer advocate for clients in your assigned territory. Using customer empathy and a consultative approach, you will drive customer satisfaction and measure success based upon a number of key performance indicators (KPIs): customer NPS, expansion revenue, retention, and referral revenue. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs. 

Client Support Specialist

Buildout, Inc.
Chicago
1 week ago
+17
Most of your day will be spent working through customer inquiries via the support email queue or live chat sessions. Write useful content for our help center about new features and frequently asked questions. Occasionally work alongside our product team to QA new features. Educate and empower our customers to become better Buildout users. Collaborate with other departments on behalf of our customers to resolve issues or gather feedback to improve the product. Decide what method of communication will be most helpful for the customer, whether that means sending them links to Help Center articles, creating personalized visual instructions with GIFs or screenshots, transferring them to a live chat, or setting up a screen-share session. Read between the lines to provide solutions to the root problems facing our customers when they think a smaller fix will address it.

Systems Solutions Architect

Toast
Chicago
1 week ago
+53
Reporting to the Senior Manager of Business Systems Architecture and Integrations, the Systems Solutions Architect will provide expertise in process design, data architecture and platform lifecycle /development solutions for all of Toast’s Business Systems teams. The Systems Solutions Architectwill be responsible for facilitating and executing high quality and scalable stakeholder deliverables within an Agile development environment. 

Salesforce Administrator

Toast
Chicago
1 week ago
+53
Toast Overview: We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep

NetSuite Administrator

Toast
Chicago
1 week ago
+53
Reporting to the Business Systems Manager, G&A the NetSuite Administrator administers, supports and maintains Toast's NetSuite platform and users. The Netsuite Administrator will be responsible for maintaining and developing the NetSuite platform and external integrations and function as a key contributor to many high value business initiatives for the Toast Business Systems team. They will work closely with the Accounting and Finance teams to ensure the highest level of data accuracy and in maintaining and improving the functionality of various financial systems. The NetSuite Administrator will apply proven communication, analytical and problem-solving skills to help maximize the benefit of Toast’s financial systems to the organization.

IT Infrastructure Manager

Toast
Chicago
1 week ago
+53
The IT Infrastructure Manager will lead a growing team of network and communications engineers and administrators as Toast expands across the U.S. and Globally. This role will oversee the team’s operations related to new office buildouts, and will launch & manage projects designed to improve stability and efficiency, and quality of operations across Toast.

Director, Enterprise Systems Architect

Toast
Chicago
1 week ago
+53
The Director, Enterprise Systems Architect will contribute to Toast’s success by ensuring enterprise technology investments and designs, are made for optimal support of the business strategy and rapid scale. The Director, Enterprise Systems Architect contributes to the overall systems architecture vision for Toast, and collaborates heavily with R&D and IT, to ensure a seamless architecture experience across the operational side of the business and our core product.

Customer Service Specialist, Toast Payroll

Toast
Chicago
1 week ago
+53
As a Customer Service Specialist, you will be the first point of contact for our clients’ HRIS and Payroll needs. As the foundation of our services team, you will address client questions and concerns using an empathetic and consultative approach. Through mentorship and coaching, you will become a product expert, educating our clients on the best way to utilize our system for their business needs.

Bilingual Customer Service Specialist, Toast Payro…

Toast
Chicago
1 week ago
+53
As a Customer Service Specialist, you will be the first point of contact for our clients’ HRIS and Payroll needs. As the foundation of our services team, you will address client questions and concerns using an empathetic and consultative approach. Through mentorship and coaching, you will become a product expert, educating our clients on the best way to utilize our system for their business needs.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,522
Min: $28K
Max: $62K
Operations Associate $50,601
Min: $30K
Max: $85K
Office Manager $54,051
Min: $20K
Max: $102K
Desktop Support $61,841
Min: $45K
Max: $102K
Technical Support $61,897
Min: $36K
Max: $160K
Sales Operations Analyst $67,300
Min: $40K
Max: $150K
Customer Support Manager $72,852
Min: $37K
Max: $130K
Business Analyst $73,864
Min: $35K
Max: $180K
Client Success Manager $77,222
Min: $37K
Max: $140K
Operations Manager $83,726
Min: $41K
Max: $150K
Business Intelligence Analyst $84,909
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $129,169
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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