Chicago Startup & Tech Jobs | Built In Chicago

Chicago Tech Jobs and Startup Jobs

17

Vice President, SaaS Operations

Sphera
Chicago
23 hours ago
+17
Responsible for the successful operation of our Cloud platform, SpheraCloud, and the cross-coordination between Engineering, DevOps, IT infrastructure, and QA automation. Focus on improvement and predictability of client outcomes, processes, organizational growth, and efficiency across all functional teams. The VP of SaaS Operations reports to the CTO

Pricing IT Project Manager (North America)

Price f(x)
Chicago
2 days ago
+14
Defining project scope, captured in the services statement of work, by working closely with the customer and Sales to identify specific customer requirements and ensuring technical feasibility. Develop a detailed project plan to track progress and estimate project effort and required budget. Lead project teams of solution architects, configuration, and integration engineers. Use appropriate verification techniques to manage changes in project scope, schedule, and costs . Coordinate with the client project manager on client owned tasks in the area of ERP integration, testing, end-user training, post go-live support, etc. Report project progress and communicate project information timely and effectively to internal and external project stakeholders. Manage the relationship with the client and all stakeholders. Member of the project management team and responsible for project profitability across projects in the region.

Inbound Customer Service Representative (Napervill…

SMS Assist
West Suburbs
3 days ago
+18
The Customer Service Representative is the primary point of contact for SMS Assist customers to resolve questions, log work orders, or follow up on work orders. This role handles a variety of requests via phone or email.  We are seeking an individual who will provide an amazing customer experience to every customer they interact with, takes ownership for resolving customer issues, and looks for ways to improve the customer experience. 

Global Facilities Manager

Ensono
Chicago
6 days ago
+28
Directing, coordinating and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal and recycling. Coordinate day-to-day operation and maintenance duties in leased and owned portfolio office buildings to ensure service reliability and work environment standards are achieved. Work with the buildings/landlords on preventative and corrective maintenance activities. Work/coordinate with outside vendors (e.g. furniture, data/cabling) to complete projects. Investigate facilities' issues/concerns and analyze, recommend, and implement solutions. Manage facilities’ budget, drive efficiency/cost-savings and bring industry-best practices to Ensono real estate portfolio. Participate in the short/long term planning for occupancy needs in each location. Contributing to ongoing enhancement, integration, and productivity improvement for operating model. Interfaces with vendors. Prepares and presents technical and finance data on the facility. Assists with customer site surveys as required to insure successful installation of services.

Senior Network Engineer-Implementation

Client Manager

Associate Production Control Analyst

Expert Solution Architect

Production Control Analyst

Production Control Analyst

Network Solution Delivery Engineer

Senior Network Engineer

VP, Client Partners

Expert Storage Engineer

Senior Manager, IT Automation and Enablement

Associate Production Control Analyst- Night Shift

Client Partner

Director Of Business Operations, Hyperscale Cloud

Azure Systems Engineer

Client Success Manager

Client Success Manager

Client Success Manager

Load 10 more jobs19 jobs at Ensono

Support Engineer

iManage
Chicago
1 week ago
+16
Analyze, diagnose, and resolve software and configuration issues in complex multi-tiered application environments. Develop and maintain a deep technical knowledge of iManage products. Effectively collaborate with customer engineers and system integrators to support complex system deployment projects. Maintain a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies. Develop, document, and publish best practice methods, technical white papers, blogs, and solutions. Proactively assist customers and internal teams to avoid or reduce problem occurrence.

Technical Solution Analyst

Client Support Specialist

Buildout, Inc.
Chicago
1 week ago
+17
As a member of the team, you will troubleshoot and analyze customer emails and live chats to provide them with an effortless customer experience. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and the desire to continuously polish your skills and grow.

Customer Service Operations Team Lead

SMS Assist
Chicago
1 week ago
+18
The Team Lead will supervise 15 Customer Service Representatives. In this dynamic leadership role your first responsibility above all others is to coach and mentor your team, motivating the team to provide an exceptional customer experience on every call.  In addition, the Team Leader will review and create reports, performance manage staff, and ensure policy and process is followed.  The Team Leader is a dynamic leader who focuses their efforts on motivating their team and coaching for continuous improvement. 

Customer Service Operations Team Lead

SMS Assist
West Suburbs
1 week ago
+18
 About This Role: The Team Leader leads a group of Customer Service Representatives by coaching, mentoring, leading, guiding, and supporting their team.  The Team Leader functions as a Subject Matter Expert that leads by example.   In this dynamic leadership role your first responsibility above all others is to coach and mentor your team, motivating the team to provide an exceptional customer experience on every call.  In addition, the Team

Desktop Support Specialist

Productive Edge
Chicago
1 week ago
+20
● Create, change, and delete user accounts per request. ● Assist with administration of software tools like TeamCity, Jira, Confluence, and various Cloud Services. ● Maintain the IT Asset Management System ensuring that all assets are recorded and updated/removed when necessary. ● Develop and maintain installation and configuration procedures, specifically laptop images. ● Troubleshoot and resolve hardware, connection, printer and software issues. ● Configure software and hardware for secure operation, including installation of security software. ● Research and recommend software and hardware solutions. ● Other administrative and operational tasks that are assigned. ● Software updates, and other configurations as required. ● Evidence gathering related to ongoing compliance for SOCII. ● Assist with administration of AWS, Azure, Rackspace, and Google Cloud Platform accounts in addition to networks/servers built in those environments.

Senior Support Account Manager

ServiceNow
Chicago
1 week ago
+27
As a SAM, you will be responsible for a defined territory of accounts providing a high-touch support experience to our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for support related requests.  Working as a support advocate, the SAM helps coordinate efforts within ServiceNow to ensure timely resolution of incidents and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries and driving status updates on all open high-priority incidents.  A SAM should be comfortable presenting to all levels within an organization including C-Level contacts.

Director of Operations

SMS Assist
Chicago
1 week ago
+18
Title: Director of Operations Department: Residential  Responsibilities Lead team of 80-100 people responsible for the management of maintenance work orders on a large national portfolio of properties. Responsibilities of team spans a wide range of customer support, account operations, quality control, vendor management, analytics and budget management Drive operational efficiencies through tight management of the team, process improvement and

Manager, Solution Consulting - Strategic Accounts

ServiceNow
Chicago
1 week ago
+27
Partner with Regional Sales Director to develop effective GTM strategies. Lead Pre-Sales team focused on achieving tangible customer outcomes. Create Pre-Sales individual and team development plans. Operate in a matrixed environment. Lead cross functional teams to achieve common goals; internally and externally. Be a player-coach when required based on needs of the team. Act as executive Pre-Sales contact within strategic customers. Combine your business, sales and technical acumen to help lead teams to achieve customer goals. Help ServiceNow achieve its next phase of growth!

Advisory Solution Architect, Customer Service Mana…

ServiceNow
Chicago
1 week ago
+27
As a Advisory Solution Architect, Customer Service Management (CSM), you will be responsible for supporting the product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value. You will play a key role in the sales process by facilitating customer requirements discovery sessions, building reusable assets such as demos, configuring the product for proof of concepts, and gathering customer feedback for future product innovation. Strong technical, sales and consulting skills as well as the ability to translate technical capabilities into business benefits are crucial for this role.

Director of Asset Management

SMS Assist
Chicago
2 weeks ago
+18
Train and manage a team of operations specialists to monitor asset consumption data. Analyze customer data to optimize current power usage and spend. Identify opportunities to reduce maintenance spend through leveraging real-time data. Develop Total Cost of Ownership (TCO) models to optimize equipment life. Source and manage an ecosystem of solution partners across the technology, IoT, controls, and grid landscape. Support sales and implementation functions in onboarding customers. Support Product & Technology function in defining integration and product requirements. Develop rules and analytics to automate and streamline fault detection and anomalies on equipment health. Coordinate with industry SMEs and HVAC affiliates around installation of controls and IoT products.

Technical Support Specialist

SMS Assist
West Suburbs
2 weeks ago
+18
• Duties include problem definition, research and resolution of situations of Levels 1&2 complexity. • Coordinates local support activities with the tech support manager in Chicago office. • Responsible for managing and updating pending user’s requests using help-desk tracking system. • Majority of requests should be first-call-resolutions at the Naperville office. • Escalate issues based on complexity and priority. • Performs administrative tasks involved with creation, deletion and changes in user’s network accounts. • Can assist with remote support of the Chicago office when needed. • Provides feedback to the team leader on key issues that affect IT services availability. • Advises users on system outages. • Possibility of after-hours support/on-call. • Assists network/system engineers (when needed) with maintenance and troubleshooting by providing local on-site presence with direction from the engineers.

Success Project Specialist

StratEx
Chicago
3 weeks ago
+15
StratEx handles HR and Payroll services for small to mid-sized companies. The Success Project Specialist supports the execution of key client initiatives. They work closely with our Client Success Managers as well as directly with clients to set up new, or update current, client projects within our system, troubleshoot client issues, and deliver training to ensure our clients are properly using our software. Job Responsibilities/Essential

Director of Customer Service

StratEx
Chicago
3 weeks ago
+15
The Director/Manager of the Customer Service team is responsible for the success of the growing StratEx customer service department. This position will be responsible for: managing the daily activities of an inbound/outbound service team, identifying and executing on process improvement opportunities as well as areas for standardization, introducing KPIs to manage performance, providing employee coaching and development, and increasing efficiency

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $37,789
Min: $30K
Max: $45K
Office Manager $52,600
Min: $20K
Max: $70K
Technical Support $53,891
Min: $36K
Max: $90K
Operations Associate $56,300
Min: $32K
Max: $96K
Desktop Support $57,607
Min: $45K
Max: $75K
Sales Operations Analyst $58,600
Min: $40K
Max: $80K
Client Success Manager $63,410
Min: $37K
Max: $115K
Customer Support Manager $70,500
Min: $37K
Max: $130K
Business Analyst $71,313
Min: $35K
Max: $124K
Operations Manager $83,759
Min: $41K
Max: $150K
Business Intelligence Analyst $86,933
Min: $45K
Max: $135K
Senior Business Analyst $93,125
Min: $67K
Max: $125K
Sales Operations Manager $93,695
Min: $70K
Max: $167K
Marketing Operations Manager $103,422
Min: $80K
Max: $125K
Director of Operations $115,875
Min: $80K
Max: $167K
Director of Customer Success $117,393
Min: $70K
Max: $181K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $241,769
Min: $135K
Max: $600K

Top Chicago Companies Hiring for Operations

+20
Professional Services
+23
eCommerce, Food
+16
Enterprise Web, Fintech

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