Chicago Tech Jobs and Startup Jobs

141

Customer Support Tier III

DocuSign
Chicago
13 hours ago
+44
As a Customer Support Tier III Representative, you are the first line of defense to educate, solve the problems of and delight our commercial and enterprise customers. SpringCM, a DocuSign company, is seeking an experienced Customer Support Representative who has solid knowledge in document management, BPM/workflow, and web services interfaces. The position acts as the liaison between customers and all functional areas within SpringCM to resolve service and support related inquiries. The scope of the position ranges from helping the SMB space to the largest Fortune 100 customers.

Regional Vice President, Vertical Markets

Sr. Manager, Technical Services

Senior Customer Success Manager – Telecom & Media

Senior Customer Success Manager – Telecom & Media

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Customer Service Representative

Cameo
Chicago
13 hours ago
+25
In this role as a Customer Success Representative you will be focused on providing the best possible experience to our customers. This role will be heavily focused on supporting a high volume of customer communication through email, tickets, and social media. You will be asked to partner with other cross functional teams in an effort to resolve all customer issues and provide an exceptional customer experience. This is a unique opportunity to help build a best in class customer service org.

Cloud Services Specialist

iManage
Chicago
13 hours ago
+44
Entering, maintaining and updating cloud related customer data and contractual details into appropriate systems including Salesforce and Zendesk. Interfacing and providing support to internal iManage teams including Cloud Operations, R&D, Pre-Sales, Sales, Legal and Product Management to ensure successful delivery of the components required for an iManage Cloud implementation. Coordinating schedules with internal resources and partners to ensure successful delivery of cloud implementation in a timely manner. Providing partner support and follow up on inquiries via phone and email on behalf of Cloud Services Manager when needed. Providing project status updates with internal and external stakeholders as needed. Assisting the Cloud Services team globally with various tasks that the team may need. Supporting customer offboarding and decommissioning.

Senior Systems Engineer

IT Systems Administrator

Manager, Service Desk

Office Manager

Security Compliance Analyst

Principal Architect

Support Engineer

Load 4 more jobs8 jobs at iManage

Administrative Assistant 20-0075

Relativity
Chicago
14 hours ago
+54
Provides analytical and specialized administrative support to relieve executive, administrative, and line and staff managers of complex details and advanced administrative duties. Executes special or continuous research and data analysis tasks. Analyzes problems, determines approach, compiles and analyzes data, and prepares reports/recommendations. Coordinates activities between departments and outside parties. Contacts company personnel at all organizational levels to gather information and prepare reports. Work is generally of a critical or confidential nature. Assignments may be found in various functional areas. 

Administrative Assistant 20-0074

Manager, Customer Success Management

ITIL Incident Manager - RelativityOne Service Delivery-19-0863

Manager, Strategy and Business Operations 20-0031

Technical Support Specialist 20-0111

Operations Associate,Support Operations 19-0854

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Customer Development Representative

Jellyvision
Chicago
1 day ago
+42
Jellyvision is looking to continue growing a team of Customer Development Representatives who are charged with engaging and supporting our growing list of customers. You’ll directly support account managers in our Revenue department, Account Management division. The team’s goal is to take the customer success playbook and develop streamlined touch points that will keep our growing group of customers feeling supported year-round in an engaging and delightful way. With upwards of 150 accounts to manage, effective, high-quality volume management is the name of the game.

Sales Director, Pharmacy Solutions

Lumere
Chicago
1 day ago
+42
The Director will work across Lumere’s functional departments to help define, develop and deliver pharmacy solutions that differentiate Lumere from the competition. S/he must be comfortable acting as a Player-Coach, with a proven record of achievement in helping customers realize success in their medication use analytics across the system and the continuum of care. 

IT Support Specialist

Neon One
Chicago
1 day ago
+36
At Neon One, we are looking for an IT Support Specialist to provide assistance to all of its employees from an IT, hardware, and technical support perspective. As the sole person on the IT support team, you'll be heavily involved in shaping our daily practices in terms of quality, customer service, onboarding and offboarding of employees and troubleshooting tickets. The IT Support Specialist will support both onsite and remote employees

Immigration Specialist

Envoy Global
Chicago
2 days ago
+47
Act as the main point of contact for customers regarding general immigration issues by using a consultative and proactive approach. Assist customers in the onboarding process, ensuring strong data integrity and transfer of cases into our platform and workflow. Manage case onboarding: scanning, case and data review for all cases. Act as a liaison with Global Immigration Associates (Envoy’s immigration partner firm - GIA), to provide our HR customers with the most up to date case information in a timely manner. Monitor data and reports through the Envoy Web App and Salesforce.com and analyze findings to provide value for our customers. Support CRM's across multiple clients, developing and managing customer-facing documents and reports.

Systems Engineer

DialogTech
Chicago
1 day ago
+47
Perform implementation, operational support, maintenance, and optimization of cloud and datacenter infrastructures. Work with your peers to design and build a highly available cloud hosting platform and incorporate the necessary automations and tool configurations that ensure agile and secure consumption. Implement solutions requested by internal customers. Resolve complex problems, build and improve procedures, and facilitate communication. Deploy updates and fixes. Build tools to reduce occurrences of errors and improve customer experience. Perform root cause analysis for production errors. Design procedures for system troubleshooting and maintenance. Deploy software to Cloud computing infrastructure, as well as our datacenter infrastructure, and work with system configuration and deployment automation technologies. Provide mentorship of hosted systems, databases, and network troubleshooting, and provides various technical solutions to the business requirements.

Customer Support - Problem Solver

ClassBug
Chicago
2 days ago
WHO WE ARE We are ClassBug, a small company passionate about providing awesome tech to small business owners, primarily in the performing arts and fitness markets. Our platform allows studios to manage their classes and students easily in the cloud & provides them an intuitive way to offer online registration/payments to their customers.  JOB DESCRIPTION Looking for a full-time Customer Support Rep. Candidates should be awesome, friendly,

Manager, Customer Support

DialogTech
Chicago
2 days ago
+47
We are looking for a Manager, Customer Support in our Chicago office to join the DialogTech team. This person will be responsible for leading, directing, motivating, and developing a team of Customer Success Specialists to deliver an extraordinary level of service to DialogTech customers.

Restaurant Success Manager - Toast Payroll

Toast
Chicago
2 days ago
+53
As a Restaurant Success Manager, you will operate as a key customer advocate for clients in your assigned territory. Using customer empathy and a consultative approach, you will drive customer satisfaction and measure success based upon a number of key performance indicators (KPIs): customer NPS, expansion revenue, retention, and referral revenue. As a pivotal internal and external stakeholder, you will partner with the Sales, Support, Services, Product and Finance teams to meet all customer needs. 

Customer Success Manager

Mastery Logistics Systems
Chicago
2 days ago
+18
Work collaboratively with customers and internal stakeholders through all phases of the customer relationship; engagement, onboarding, implementation, support, & success. Represent the Mastery brand values during all client interactions. Utilize industry experience to create innovative and tailored solutions for Mastery customers. Drive product value, adoption, and user experience through onsite and virtual interactions with Customers. Manage day-to-day tasks and communication with internal and external stakeholders. Represent customer needs and interests to internal stakeholders. Drive the resolution of issues through problem solving, identification of necessary resources, and escalation. Manage customer success through relationship building, product expertise, and problem solving.

Vice President, IT Operations and Security

Mastery Logistics Systems
North Suburbs
3 days ago
+18
Build and run a world class information security department. Own and support cloud and physical infrastructure components. Manage and direct the teams that deploy and to support technology. Ensure technology is scalable, secured, and accepting of rapid deployments. Other duties as required.

Registered Nurse Care Manager

VillageMD
Chicago
3 days ago
+36
Actively engage and collaborate with PCP’s and office staff in identifying high-risk patients. Engage with patients in the primary care, acute and post acute settings to provide support to patients as they work toward their healthcare goals. Employ motivational interviewing skills to elicit optimal member engagement/outcome. Perform comprehensive assessments for both physical and psychosocial risk factors that support individual patient needs while identifying and addressing barriers. Communicate assessment findings, care plan goals, interventions and outcomes to PCP, patients and caregivers in a timely manner. Monitor patient’s acute stays, perform post-discharge follow up calls and continuously assess risk of readmissions post-discharge. Identify and support practice needs for structured on-site Care Coordination presence in alignment with program model. Maintain a core understanding of population management as it specifically relates to high risk patients.

Director, Market Entry

Care Coordinator

Director of Real Estate

Technology Risk Analyst

Executive Assistant

Network Engineer

Service Manager

Network Administrator

Director, Physician Network Development

Load 6 more jobs10 jobs at VillageMD

Client Services Optimization Coordinator

Echo Global Logistics
Chicago
3 days ago
+25
Maintain and Centralize Documentation. Contracts and addendums information. Client contact information. Maintain BD Referral List. Ops Handbook library content. Update Industry and PPI Slides. Responsible for Department Organization. Maintain accurate and current seating chart. Coordinate monitor, computer, equipment upgrades. Facilitate hotel desk space for off-site managers. Maintain AM, OM and AE email distribution lists. Create new accounts within Salesforce. Tracking and collection of review calibrations. Department meeting preparation and facilitation.

MT Operations Manager

Dispatch - 2nd/3rd shift

IT Desktop Administrator

Centro
Chicago
3 days ago
+43
The IT Desktop Administrator is a technological Swiss army knife who has a passion not only for creating the perfect golden image and deploying it effortlessly, but also a passion for helping others with even the smallest tech questions. They are regularly called a hero for saving someone’s day or a teacher for helping a teammate with a difficult ticket. When the IT Desktop Admin isn’t tweaking SCCM or helping with the more difficult help desk items, they are collaborating with the rest of the IT team on core projects or tapping into their endless quest for knowledge by researching new technologies that will benefit the entire company. The IT Desktop Admin may not know the answer to everything, but they never give “I don’t know” for an answer.

Service Operations Analyst

Origami Risk
Chicago
4 days ago
+38
Who We Are Origami Risk is a wildly successful provider of integrated SaaS solutions for the risk and insurance industry—from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. Origami Risk delivers a full suite of risk management and insurance core system solutions from a single secure, cloud-based platform. A singular focus on helping clients achieve their

Integrations Consultant

Yello
Chicago
4 days ago
+36
Company Description We’ve all had a recruiting experience that stands out, either because it was magical or ‘oh so horrible.’  The technology that recruiting teams use to find, connect with, and advance talent often shapes a candidate’s experience. Yello’s software enables employers to recruit effectively and efficiently. If it excites you to be a part of a team that helps some of the world’s largest brands connect with their talent, then come

Customer Support Specialist

Implementation Consultant

Customer Success Manager (Federal)

Customer Success Manager

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Customer Success Manager

Stats Perform
Chicago
4 days ago
+24
As a successful Customer Success Manager at Stats Perform, you'll be responsible for ensuring the success of Stats Perform's products within a designated book of accounts. You will do this by building and managing meaningful client relationships with a consultative approach, allowing you to work closely with the customer in defining and delivering on their strategic goals. You'll leverage these relationships and your knowledge of your clients' business – along with your knowledge of the sports industry and of Stats Perform's product suites – to ensure that clients are receiving the maximum value of their licensed products and recognizing return on their investment with Stats Perform.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,751
Min: $28K
Max: $62K
Operations Associate $50,501
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,870
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,798
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $79,293
Min: $37K
Max: $151K
Operations Manager $83,842
Min: $41K
Max: $150K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,268
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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