Chicago Tech Jobs and Startup Jobs

11

Network Operations Specialist

Outcome Health
Chicago
1 day ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

Customer Support Specialist

Outcome Health
Chicago
1 day ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Receptionist/Admin

Outcome Health
Chicago
5 days ago
+15
Intellectually curious, hard-working, organized and detail-oriented individual who has 1-2 years of experience in people-facing and administrative roles. Guest experience is everything, so this individual must take ownership over the positive experience of visitors ranging from candidates to vendors to entrepreneurs and business community.  Prior experience working in a fast-paced environment, having managed multiple deadlines and positively interfaced with a diverse group of team members, is an asset. Must be a creative problem-solver, remain calm under stressful situations and be a cheerful, enthusiastic energy in the office. 

Technical Support Specialist

Outcome Health
Chicago
1 week ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Customer Engagement Specialist

Outcome Health
Chicago
1 week ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Customer Success Manager

Outcome Health
Chicago
3 weeks ago
+15
The Customer Success Manager (CSM) is part of the Outcome Health Customer Operations team. The objective of this role is to drive adoption of our platform within our customers and act as a trusted advisor to our customers, in order to help them create and achieve objectives and goals for our suite of assets. The CSM serves as a key project manager to assigned accounts, to support effective onboarding and complex implementation of products, services and training to new and existing customers. CSMs partner closely with our Customer Care team to ensure Customers achieve success in the customer experience space in addition to the customer objectives space.

DIRECTOR, CLIENT DEVELOPMENT

Conversant
Chicago
1 month ago
+48
The individual is responsible for becoming first and foremost a client partner.  We expect them to create win/win outcomes that will that will lead to revenue growth for Conversant.  We expect that the ideal candidate to use general business acumen to uncover business needs and identify how Conversant solutions can help clients achieve their business goals. Lead internal resources for the preparation and delivery of objective based solutions for clients. Be consultative and uses creativity to create and deliver customized sales solutions that address the client’s compelling events and help them meet their goals. Effectively facilitate day-to-day management of account both internally and externally. Build relationships with key stake holders including the partner strategy team, marketing, analytics, legal, compliance and key decision makers and influencers at the organization. Work to quickly learn and understand landscape the client operates in to help address their needs in way that is competitive and meaningful. Negotiate with client’s key decision makers and influencers to create positive outcomes for Conversant and the client. Develop a roadmap for success over time that will enable client satisfaction, growth and trust.  Ultimately aspire to become the Client’s Trusted Advisor.

CLIENT DEVELOPMENT MANAGER

DIRECTOR, CLIENT DEVELOPMENT - RESTAURANTS

SYSTEMS SUPPORT SPECIALIST – HELP DESK

DIRECTOR, DECISION SCIENCES

DIRECTOR, CLIENT DEVELOPMENT

Load 2 more jobs6 jobs at Conversant

IT Administrator

Cooler Screens
Chicago
1 month ago
+21
As the IT Administrator you will oversee and direct the day-to-day activities of computer system and software maintenance and repair; assist with computer equipment purchasing and installation; and maintain networks and connectivity for users. You will also serve as a general technical resource assisting with a variety of projects. You will have overall responsibility and accountability for the technology that make up end user IT infrastructure, applications, and cybersecurity and for ensuring that the technology infrastructure is reliable, maintainable, scalable, flexible, and secure.

Administrative Assistant

The Black Sheep
Chicago
2 months ago
Data entry. Event coordination. Shipping coordination. Client payment communication. Basic client research functions. Document upkeep.

Customer Success Manager

UPshow
Chicago
2 months ago
+33
The Customer Success Manager (CSM) is part of the UPshow Customer Success team and works with UPshow’s mid-market customer base. The objective of this role is to drive product utilization and position the UPshow platform as a critical tool to help the customer achieve their marketing goals and objectives. 

Executive Assistant

UPshow
Chicago
2 months ago
+33
UPshow is looking for an entrepreneurial, proactive Executive Assistant to support the day-to-day needs of our CEO. This person will be highly organized, has a positive, “can-do” attitude, and thrives in a fast-paced environment. We are hiring someone to act as the CEO’s right hand and help him execute multiple projects simultaneously while diligently following up and organizing existing and future projects. 

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,522
Min: $28K
Max: $62K
Operations Associate $50,601
Min: $30K
Max: $85K
Office Manager $54,170
Min: $20K
Max: $102K
Desktop Support $61,841
Min: $45K
Max: $102K
Technical Support $61,897
Min: $36K
Max: $160K
Sales Operations Analyst $67,300
Min: $40K
Max: $150K
Customer Support Manager $72,852
Min: $37K
Max: $130K
Business Analyst $73,684
Min: $35K
Max: $180K
Client Success Manager $76,860
Min: $37K
Max: $140K
Operations Manager $83,811
Min: $41K
Max: $150K
Business Intelligence Analyst $83,954
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $129,078
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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