Chicago Tech Jobs and Startup Jobs

8

Senior Systems Engineer

iManage
Chicago
19 hours ago
+44
You will play a key role as a part of our global IT organization in designing, installing, administering, and optimizing the network. This includes maintaining high performance of business applications, ensuring the availability of client/server applications, configuring new implementations, and developing processes for ongoing management of the network environment. In addition, you will be responsible for the operations and support of the server and infrastructure environment of iManage. You will perform all tasks associated with supporting storage, virtualization, and server systems including standardization, software distribution, troubleshooting, patching, etc.

IT Systems Administrator

Manager, Service Desk

Office Manager

Security Compliance Analyst

Principal Architect

Support Engineer

Cloud Services Specialist

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Customer Engagement Specialist

Outcome Health
Chicago
3 days ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Customer Support Specialist

Outcome Health
Chicago
3 days ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Network Operations Specialist

Outcome Health
Chicago
3 days ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

Technical Support Specialist

Outcome Health
Chicago
1 week ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

DIRECTOR, CLIENT DEVELOPMENT

Conversant
Chicago
2 weeks ago
+48
The individual is responsible for becoming first and foremost a client partner.  We expect them to create win/win outcomes that will that will lead to revenue growth for Conversant.  We expect that the ideal candidate to use general business acumen to uncover business needs and identify how Conversant solutions can help clients achieve their business goals. Lead internal resources for the preparation and delivery of objective based solutions for clients. Be consultative and uses creativity to create and deliver customized sales solutions that address the client’s compelling events and help them meet their goals. Effectively facilitate day-to-day management of account both internally and externally. Build relationships with key stake holders including the partner strategy team, marketing, analytics, legal, compliance and key decision makers and influencers at the organization. Work to quickly learn and understand landscape the client operates in to help address their needs in way that is competitive and meaningful. Negotiate with client’s key decision makers and influencers to create positive outcomes for Conversant and the client. Develop a roadmap for success over time that will enable client satisfaction, growth and trust.  Ultimately aspire to become the Client’s Trusted Advisor.

CLIENT DEVELOPMENT MANAGER

DIRECTOR, CLIENT DEVELOPMENT - RESTAURANTS

Immigration Client Success Analyst

Envoy Global
Chicago
4 weeks ago
+47
As an Immigration Client Success Analyst, you will be responsible for monitoring and analyzing client success metrics and goals and developing action plans to drive continuous improvement. Our #1 goal is to deliver an exceptional client experience to all of our HR and foreign national clients. Attention to detail, strong analytics, fast action, rapid problem-solving, and a customer-first mindset are critical to success in this role. This is a high-profile role, which will have weekly interactions with Envoy’s Executive Leadership Team. This is not only an excellent role to gain a deep understanding of our customer needs and our technology platform, but also a unique opportunity to work at a leading legal tech company

Customer Experience Associate (CX) 

Envoy Global
Chicago
2 months ago
+47
We’re looking for a Customer Experience Associate (CX) to join our Customer Experience team. The Customer Experience Associate knows that every Envoy Global customer is extremely valued and that all interactions with them are treated as such. Reporting into the Customer Experience Manager, you are the voice of Envoy Global, and a knowledge resource for end users. 

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $43,029
Min: $28K
Max: $62K
Operations Associate $50,240
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,742
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,419
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $78,691
Min: $37K
Max: $151K
Operations Manager $83,842
Min: $41K
Max: $150K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,319
Min: $67K
Max: $135K
Sales Operations Manager $96,482
Min: $70K
Max: $167K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,692
Min: $82K
Max: $220K
Vice President of Operations $181,833
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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