Chicago Tech Jobs and Startup Jobs

7

VP of Operations

Black Spectacles
Chicago
4 days ago
+33
Build and lead all operational teams (Sales, Marketing, Operations). Ensure cross-functional coordination, revenue recognition and alignment of KPIs across the organization. Lead business planning, goal-setting, and establish measurement/analytics framework and cadence. Provide analytics and reporting for the leadership team. Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting. Assist with executive level hiring and identifying people needs across the organization.

Customer Experience Associate

Black Spectacles
Chicago
1 week ago
+33
Be the front line of support for customers and help ensure that they're satisfied with the products and their experience. Provide information, answer questions and respond to complaints from all inbound messages. Respond to customers via live chat during pre-determined hours. Meet KPIs. Generate and use reporting. Appropriately categorize customer messages using our tagging system.

Customer Experience - Tier 1

RedShelf
Chicago
1 week ago
+39
The Customer Experience Specialist is responsible for RedShelf’s most important product: our customers’ experiences. Nobody reaches out to our team unless they’re having a problem — but through empathetic, personable and clear communication, CE Specialists turn these customers into impassioned promoters.

Executive Assistant to CEO & Founder

Black Spectacles
Chicago
1 week ago
+33
This person will act as the Executive Assistant, operations authority, personal gatekeeper and right hand to our CEO in a professional and personal capacity, while supporting a constantly shifting, complex calendar of appointments, requiring communication with internal and external executives and departments. The position resides within a fast-paced environment where multi-tasking, juggling and managing a number of discrete tasks are critical to success.

Customer Support Representative

Wyzant
Chicago
1 week ago
+37
As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students. Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support.

Client Relations Specialist

Cappex
Chicago
2 weeks ago
+10
The Role:  As a Client Relations Specialist, you will interact with, and provide outstanding client support to, our college admissions clients on a daily basis through check in calls run in tandem with sales team members. You will also write creative and engaging copy for colleges based on their existing marketing materials, communicate professionally via email and phone correspondence, maintain client profiles including keeping data points

Experience Manager

Packback
Chicago
1 month ago
+26
This is a sales and account management hybrid role. We’re looking for a customer advocate who is passionate about growing a business while also improving education outcomes to join our team as a Customer Experience Manager (EM) on the Packback Customer Success team. Our EMs are chiefly responsible for partnering with professors using the Packback Questions Q&A platform to ensure positive student outcomes and professor retention (NOTE: this is not the same as our textbook business). This covers a range of activities which include:

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,522
Min: $28K
Max: $62K
Operations Associate $50,601
Min: $30K
Max: $85K
Office Manager $54,170
Min: $20K
Max: $102K
Desktop Support $61,841
Min: $45K
Max: $102K
Technical Support $61,897
Min: $36K
Max: $160K
Sales Operations Analyst $67,300
Min: $40K
Max: $150K
Customer Support Manager $72,852
Min: $37K
Max: $130K
Business Analyst $73,684
Min: $35K
Max: $180K
Client Success Manager $76,860
Min: $37K
Max: $140K
Operations Manager $83,811
Min: $41K
Max: $150K
Business Intelligence Analyst $83,954
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $129,078
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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