Chicago Tech Jobs and Startup Jobs

25

Customer Success Manager

ReviewTrackers
Chicago
12 hours ago
+47
ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Customer Success Manager to join our Customer Success Team. You will serve as a blend of account management, product enablement, and customer support. We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer’s road to success. Come join us as we continue to change the way businesses interact with their customers!

VP of Operations

Black Spectacles
Chicago
3 days ago
+37
Build and lead all operational teams (Sales, Marketing, Operations). Ensure cross-functional coordination, revenue recognition and alignment of KPIs across the organization. Lead business planning, goal-setting, and establish measurement/analytics framework and cadence. Provide analytics and reporting for the leadership team. Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting. Assist with executive level hiring and identifying people needs across the organization.

Support Engineer

ActiveCampaign
Chicago
3 days ago
+56
We are currently seeking a talented Support Engineer to join us as we extend our marketing platform and work to scale with our quickly growing user database. The primary focus of the Support Engineer is to significantly lower response times between Engineering and Support by applying their engineering skills to rapidly triage and often solve inbound customer issues, identifying patterns in customer issues and creating self-service tools to address those issues and educating product teams on customer issues within their domain in order to improve the overall product.

Product Support Specialist

Senior Network Engineer

Customer Experience Associate

Black Spectacles
Chicago
6 days ago
+37
Be the front line of support for customers and help ensure that they're satisfied with the products and their experience. Provide information, answer questions and respond to complaints from all inbound messages. Respond to customers via live chat during pre-determined hours. Meet KPIs. Generate and use reporting. Appropriately categorize customer messages using our tagging system.

VP of Operations

HealthJoy
Chicago
6 days ago
+30
The VP of Operations is an influential senior leader responsible for creating, enhancing and operationalizing efforts that support the day -to- day needs of our clients as well as strategic growth of the business. You will be diving deep into the hardest, most complex challenges of the healthcare experience and at the same time lead our operations efforts through its current phase of hyper growth. You will work collaboratively across teams to strategize and execute a best in class operating model through implementation and ongoing customer success.

Senior Customer Success Manager

DialogTech
Chicago
1 week ago
+47
The Senior Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Senior Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a consultative selling approach to drive and secure revenue, as well as mitigating the risk of churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Systems Engineer

DialogTech
Chicago
1 week ago
+47
Perform implementation, operational support, maintenance, and optimization of cloud and datacenter infrastructures. Work with your peers to design and build a highly available cloud hosting platform and incorporate the necessary automations and tool configurations that ensure agile and secure consumption. Implement solutions requested by internal customers. Resolve complex problems, build and improve procedures, and facilitate communication. Deploy updates and fixes. Build tools to reduce occurrences of errors and improve customer experience. Perform root cause analysis for production errors. Design procedures for system troubleshooting and maintenance. Deploy software to Cloud computing infrastructure, as well as our datacenter infrastructure, and work with system configuration and deployment automation technologies. Provide mentorship of hosted systems, databases, and network troubleshooting, and provides various technical solutions to the business requirements.

Executive Assistant to CEO & Founder

Black Spectacles
Chicago
1 week ago
+37
This person will act as the Executive Assistant, operations authority, personal gatekeeper and right hand to our CEO in a professional and personal capacity, while supporting a constantly shifting, complex calendar of appointments, requiring communication with internal and external executives and departments. The position resides within a fast-paced environment where multi-tasking, juggling and managing a number of discrete tasks are critical to success.

Student Success Coordinator

Everspring
Chicago
1 week ago
We are seeking a highly energetic Student Success Coordinator who will focus on supporting online students at our traditional university partners, helping those students to achieve academic success. The Student Success Coordinator builds relationships with online students, encouraging them to set themselves up for success; monitors students’ progress; and implements solutions to help them when they are struggling.

LMS Specialist Part-Time

Everspring
Chicago
1 week ago
The LMS Administration team supports multiple groups, from course designers to students, to create and maintain an easy-to-use, engaging, and secure environment for students to learn online. This role involves a wide variety of front-end system management as well as an understanding of back-end system processes, in addition to managing technical support. Strong analytical thinking and team coordination is key to success in this position.

Client Engagement Manager

Everspring
Chicago
1 week ago
Everspring has an impressive partner list that includes highly-ranked and well-known traditional universities. The Everspring relationship with these university partners is at the center of everything our Client Engagement team does. As part of this team, the Client Engagement Manager supports all operations associated with our partners: collaborate with internal teams to support operations, support service delivery for our partners, build trusting relationships, build efficiency and effective responsiveness, and address needs before they arise. The ideal candidate is passionate about higher education and working with traditional universities to develop leading online learning.

DIRECTOR, CLIENT DEVELOPMENT

Conversant
Chicago
2 weeks ago
+48
The individual is responsible for becoming first and foremost a client partner.  We expect them to create win/win outcomes that will that will lead to revenue growth for Conversant.  We expect that the ideal candidate to use general business acumen to uncover business needs and identify how Conversant solutions can help clients achieve their business goals. Lead internal resources for the preparation and delivery of objective based solutions for clients. Be consultative and uses creativity to create and deliver customized sales solutions that address the client’s compelling events and help them meet their goals. Effectively facilitate day-to-day management of account both internally and externally. Build relationships with key stake holders including the partner strategy team, marketing, analytics, legal, compliance and key decision makers and influencers at the organization. Work to quickly learn and understand landscape the client operates in to help address their needs in way that is competitive and meaningful. Negotiate with client’s key decision makers and influencers to create positive outcomes for Conversant and the client. Develop a roadmap for success over time that will enable client satisfaction, growth and trust.  Ultimately aspire to become the Client’s Trusted Advisor.

CLIENT DEVELOPMENT MANAGER

DIRECTOR, CLIENT DEVELOPMENT - RESTAURANTS

Customer Support Representative

Wyzant
Chicago
2 weeks ago
+37
Provide an exceptional, committed, full life cycle customer experience to our users through phone, email and chat support. Deliver informal and helpful product training to users as needed. Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience. Strive for first-contact resolution with each interaction. Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations. Proactively look for ways to identify trends and improve our processes. Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization. Update customer information in Zendesk during and after each correspondence. Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager.

Member Services Representative 10:30 AM - 7:30 PM

Rewards Network
Chicago
2 weeks ago
+29
• Answer and respond to high-volume inbound calls and emails from Rewards Network members; assist members with patience and efficiency. • Serve as subject matter expert on various loyalty rewards programs with Rewards Network and other partner brands when assisting with member inquires. • Be a problem solver; analyze member accounts and troubleshoot to fully resolve any issues. • Investigate reasons for missing dining benefit transactions and process them. • All other duties as defined by management.

Technology Coach

Otus
Chicago
2 weeks ago
+44
We are looking for a talented and highly motivated Technology Coach to help bring the best possible software solutions to educators. As an early member of a growing team, you must possess a strong work ethic and be upbeat, driven, intelligent, well-organized, articulate, share a passion for learning new technologies, and thrive in a fun, fast-paced environment. You will have the opportunity to immediately contribute and see the results of your work in use by students, teachers, parents and district administrators across the country. 

Member Services Representative 9:00 AM to 6:00 PM

Rewards Network
Chicago
3 weeks ago
+29
The Member Services Specialist is responsible for providing world class customer service to members. The individual in this role will demonstrate strong customer relationship skills by ensuring member needs are addressed quickly with responses delivered in a timely manner.

Senior Analyst, Information Security Compliance

Civis Analytics
Chicago
3 weeks ago
+31
Civis is looking for a highly motivated information security compliance analyst to join our legal, compliance, and security team to help manage our numerous security compliance initiatives. In this role, you will work on the cutting edge of the information age, tackle complex compliance issues, and help shape compliance strategy for a fast-growing company at the intersection of technology and data science. This position reports to our Director of Compliance and is located in our Chicago headquarters.

Retention Specialist

Rewards Network
Chicago
3 weeks ago
+29
The Retention Specialist, as a key member on the Retention and Recovery team, is responsible for resolving business interruptions throughout the life-cycle of our restaurant client relationships. To be successful in this role, one must enjoy working in a fast-paced, high-volume, call center environment. The ideal candidate knows how to think strategically, has a strong work-ethic, is goal-oriented and a problem solver. It is essential to work effectively as part of a team, in collaboration with Sales, Contract Operations and Processing and look to resolve disputes professionally.

Senior Operations Manager

Syndigo
West Suburbs
4 weeks ago
+27
The Senior Operations Manager will be expected to work with product development and software development teams to plan for new products, assist with innovation projects, and ensure there is collaboration and coordination between operations and commercial teams. This role will also be responsible for the implementation of new processes and ensuring standard operating procedures and metrics are in place. The ideal candidate will have strong interpersonal skills and able to work with associates at all levels within the organization, work with urgency, foster team work, build a high-performance team and advocate quality and data integrity across all processes.

Sr Client Delivery Manager

Signal
Chicago
2 months ago
+21
Our Sr Client Delivery Managers are our platform experts. In this role, you’ll be guiding our clients and end-users through advanced implementations for data collection and identity management in our platform. We’re in search of a collaborator and problem-solver with experience working in a client-facing technical service environment to become an expert resource on our technology. This role will see you implement and deliver end to end tagging solutions on behalf of large brands on their web, mobile web and in-app environments, with a particular focus on their ad-tech and mar-tech stacks. As a result, you will need to be comfortable and confident in front of clients, and be able to provide demonstrations of the product and/or your solutions.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $43,029
Min: $28K
Max: $62K
Operations Associate $50,240
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,870
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,646
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $78,691
Min: $37K
Max: $151K
Operations Manager $83,842
Min: $41K
Max: $150K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,319
Min: $67K
Max: $135K
Sales Operations Manager $96,482
Min: $70K
Max: $167K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,692
Min: $82K
Max: $220K
Vice President of Operations $181,833
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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