Chicago Tech Jobs and Startup Jobs

10

Customer Support Representative

Wyzant
Chicago
1 day ago
+37
Provide an exceptional, committed, full life cycle customer experience to our users through phone, email and chat support. Deliver informal and helpful product training to users as needed. Anticipate customer needs and go above and beyond to ensure an efficient, seamless customer experience. Strive for first-contact resolution with each interaction. Take ownership and tackle potentially complex and heightened user concerns with a positive and supportive attitude while making decisions and judgments to appropriately resolve those situations. Proactively look for ways to identify trends and improve our processes. Collaborate with other team members to ensure consistent and seamless services to Wyzant customers while also exercising time management and task prioritization. Update customer information in Zendesk during and after each correspondence. Deliver exceptional quality and satisfaction scores. Maintain other individual metrics to the satisfaction of your manager.

Business Operations Manager

Fast Radius
Chicago
1 week ago
+31
Fast Radius is looking for a Business Operations Manager to join our team. In this position, you will support the leadership team in operationalizing our growth strategy, leading high priority strategic initiatives and building a scalable centralized operating system. With a combination of exceptional problem solving, analytical, project management and communication skills, along with a "get stuff done" mentality, you will play a key role in accelerating Fast Radius growth and impact.

Asia Supplier Sourcing & Operations Manager

Fast Radius
Chicago
1 week ago
+31
We're looking for an experienced engineer to work on various application engineering programs, ensuring projects are completed on-time and in an efficient manner. These projects typically involve mechanical design, manufacturing engineering, and product design. The application engineer would be helping the client take physical products from concept to market through the whole process.

VP of Operations

Black Spectacles
Chicago
1 week ago
+37
Build and lead all operational teams (Sales, Marketing, Operations). Ensure cross-functional coordination, revenue recognition and alignment of KPIs across the organization. Lead business planning, goal-setting, and establish measurement/analytics framework and cadence. Provide analytics and reporting for the leadership team. Establish high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting. Assist with executive level hiring and identifying people needs across the organization.

Customer Experience Associate

Black Spectacles
Chicago
2 weeks ago
+37
Be the front line of support for customers and help ensure that they're satisfied with the products and their experience. Provide information, answer questions and respond to complaints from all inbound messages. Respond to customers via live chat during pre-determined hours. Meet KPIs. Generate and use reporting. Appropriately categorize customer messages using our tagging system.

Executive Assistant to CEO & Founder

Black Spectacles
Chicago
3 weeks ago
+37
This person will act as the Executive Assistant, operations authority, personal gatekeeper and right hand to our CEO in a professional and personal capacity, while supporting a constantly shifting, complex calendar of appointments, requiring communication with internal and external executives and departments. The position resides within a fast-paced environment where multi-tasking, juggling and managing a number of discrete tasks are critical to success.

Senior Manager, New Verticals

DoorDash
Chicago
3 weeks ago
Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy and hiring to stocking shelves and negotiating with suppliers. Strategize. From first principles, you’ll develop the optimal strategy for DoorDash Essentials to best serve our customers. Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.  Lead and collaborate. You’ll work with a cross-functional team, including engineering, product, design, operations, finance, and marketing to build this new line of business for DoorDash.

Manager, New Verticals

DoorDash
Chicago
3 weeks ago
Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy and hiring to stocking shelves and negotiating with suppliers. Strategize. From first principles, you’ll develop the optimal strategy for DoorDash Essentials to best serve our customers. Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.  Lead and collaborate. You’ll work with a cross-functional team, including engineering, product, design, operations, finance, and marketing to build this new line of business for DoorDash.

Solution Management Director

CSG
Chicago
1 month ago
+32
This Solution Management Director is responsible for managing the road-map prioritization, development, direction and growth of the Ascendon Solutions. Directly responsible for ideation and creation of solutions derived from Ascendon products, CSG Solutions, Cloud Native applications, 3rd party products, and hardware. This includes determining and refining solution management processes, practices and work standards that are both efficient and effective with a focus on Cloud Native Delivery Solutions to ensure maximum exploitation of the advantages of the cloud computing delivery model.  Identify market opportunities and create or enhance existing solutions based on Ascendon SU-related products, cross-SU products and 3rd party vendors.  Assume all solutions management responsibilities for existing, as well as future solutions, and a clear understanding of solution cycles, time to market issues, translating market and customer requirements into new solutions including buy and partner assessments. Gathers data on new solution ideas and evaluates them for market and financial potential. Works with appropriate stakeholders to determine the investment and delivery of new Minimal Viable Solutions (MVS) or enhancements to existing MVSs.  Identifies and works with partners to facilitate the inclusion of 3rd party products or applications into solutions as appropriate. Works with the Customer Solutioning Unit and other internal stakeholders to design demos and other sales collateral as well as ensuring correct solution positioning in the market. Manages and reports P&Ls for new solutions that require significant investment to develop and bring to market.

Experience Manager

Packback
Chicago
2 months ago
+26
This is a sales and account management hybrid role. We’re looking for a customer advocate who is passionate about growing a business while also improving education outcomes to join our team as a Customer Experience Manager (EM) on the Packback Customer Success team. Our EMs are chiefly responsible for partnering with professors using the Packback Questions Q&A platform to ensure positive student outcomes and professor retention (NOTE: this is not the same as our textbook business). This covers a range of activities which include:

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,751
Min: $28K
Max: $62K
Operations Associate $50,501
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,870
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,798
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $79,293
Min: $37K
Max: $151K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Operations Manager $84,027
Min: $41K
Max: $150K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,268
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

Chicago Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Chicago
LOCAL GUIDE
Best Software Engineer Jobs in Chicago
LOCAL GUIDE
Coolest Offices in Chicago Tech
LOCAL GUIDE
Best Sales Jobs in Chicago
LOCAL GUIDE
Best Perks at Chicago Tech Companies
LOCAL GUIDE
Your Guide to Healthtech in Chicago
LOCAL GUIDE
Best Data Science Jobs in Chicago
LOCAL GUIDE
Best Marketing Jobs in Chicago
LOCAL GUIDE
Best Design Jobs in Chicago
LOCAL GUIDE
Best Senior Software Engineer Jobs in Chicago
LOCAL GUIDE
Best Sales Manager Jobs in Chicago
LOCAL GUIDE
Best Account Manager Jobs in Chicago