Chicago Tech Jobs and Startup Jobs

15

IT Support Specialist

Neon One
Chicago
1 day ago
+36
At Neon One, we are looking for an IT Support Specialist to provide assistance to all of its employees from an IT, hardware, and technical support perspective. As the sole person on the IT support team, you'll be heavily involved in shaping our daily practices in terms of quality, customer service, onboarding and offboarding of employees and troubleshooting tickets. The IT Support Specialist will support both onsite and remote employees

Customer Success Manager

Mastery Logistics Systems
Chicago
2 days ago
+18
Work collaboratively with customers and internal stakeholders through all phases of the customer relationship; engagement, onboarding, implementation, support, & success. Represent the Mastery brand values during all client interactions. Utilize industry experience to create innovative and tailored solutions for Mastery customers. Drive product value, adoption, and user experience through onsite and virtual interactions with Customers. Manage day-to-day tasks and communication with internal and external stakeholders. Represent customer needs and interests to internal stakeholders. Drive the resolution of issues through problem solving, identification of necessary resources, and escalation. Manage customer success through relationship building, product expertise, and problem solving.

Vice President, IT Operations and Security

Mastery Logistics Systems
North Suburbs
3 days ago
+18
Build and run a world class information security department. Own and support cloud and physical infrastructure components. Manage and direct the teams that deploy and to support technology. Ensure technology is scalable, secured, and accepting of rapid deployments. Other duties as required.

Integrations Consultant

Yello
Chicago
3 days ago
+36
Company Description We’ve all had a recruiting experience that stands out, either because it was magical or ‘oh so horrible.’  The technology that recruiting teams use to find, connect with, and advance talent often shapes a candidate’s experience. Yello’s software enables employers to recruit effectively and efficiently. If it excites you to be a part of a team that helps some of the world’s largest brands connect with their talent, then come

Customer Support Specialist

Implementation Consultant

Customer Success Manager (Federal)

Customer Success Manager

Load 1 more jobs5 jobs at Yello

Customer Support Manager

Kalderos
Chicago
5 days ago
+28
Kalderos is looking for an experienced Customer Support Manager. In this role you will be accountable for building a strategic customer support model and assisting our leadership team in planning, hiring,  and standing up the customer support function for Kalderos’ products. Also, you will be responsible for leading the customer service activities for Kalderos. This includes responsibility for the daily execution of the customer support processes of order management, account management, incoming call volume  and daily issue resolution as well as the coaching and performance management of their respective team and any relevant third-party vendors.

Technical Operations Engineer

Kalderos
Chicago
5 days ago
+28
Maintain and improve group processes, including support knowledge bases. Communicate process issues to the organization and contribute ideas for process improvements/ innovations. Provide leadership in the selection of appropriate tools, techniques, and methodologies. Assist in building and managing internal software processes. Work closely with department leaders to understand specific business requirements. Solve for business requirements using creative software and internal process solutions. Create reports and metrics and help analyze data. Attend project planning meetings and document projects. Help manage the day-to-day tactical needs of the Sales, Success, and Support teams. Assist in managing our Salesforce instance. Provide regular feedback, coaching, and guidance to team members. Demonstrate enthusiasm, product knowledge, confidence, clear and excellent communication skills. Defuse and resolve conflicts in an acceptable and professional manner. Research and implement best practices. Collaborate effectively with cross-functional teammates.

Head of Index Technology

Morningstar
Chicago
5 days ago
+45
The Role: The Head of Technology will report to the Managing Director, Index Operations. The selected candidate will take responsibility for the overall planning, execution, and success of technical projects; operating with scale, speed and quality. Working with other key technology and business leaders, the selected individual will establish best engineering practices and influence them through solid design decisions, processes, and tools across the broader engineering organization. The candidate will oversee a team of senior level engineers and will work with other areas in Indexes to constantly evolve our strategy to produce better end user outcomes and relevant offerings in the market. This position is located in our Chicago office.

Customer Support Manager

Associate Customer Success Manager

Technical Support Representative

Associate Employee Support Analyst

Senior Client Service Representative

Senior Customer Support Representative

Managing Director, Americas - Morningstar Investment Management

Global Head of Client Service

Chief U.S. Market Strategist

Director – Quality & Transformation

Customer Success Manager

Load 8 more jobs12 jobs at Morningstar

Application Support Specialist

Mastery Logistics Systems
Chicago
6 days ago
+18
Work collaboratively with customers as they transition from project implementation and go-live to active customers. Represent the Mastery brand & values during all client interactions . Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the Logistics industry. Manage a queue of active tickets from customers and route tickets appropriately to ensure customer satisfaction. Identify, communicate and escalate critical issues to appropriate internal and external parties. Monitor software applications, re-set user passwords, establish user permissions, and work with third party vendors and other software related support functions. Troubleshoot software issues and collaborate with software development for remediation. Perform after-hours support as necessary for Mastery customers.

Customer Success Team Leader (USA)

Bringg
Chicago
6 days ago
+26
Lead a team of Customer Success that is handling a portfolio of clients. Take ownership of your team member and your accounts through the customer life cycle and lead them to growth. Take active ownership to enable renewal of Bringg`s customers. Train and onboard new team members. Focal point for the customer for all project related activities. Contribute to creating scale methodologies, processes, knowledge mapping, onboarding and best practices. Mediate conflicts and mitigate risks.

VP, Client Success

PowerReviews
Chicago
6 days ago
+38
In your role as the VP, Customer Success, you will be in a strategic leadership position where you will be responsible for customer health and engagement, driving product adoption leading to business outcomes to secure a successful renewal. You will be bridging the gap between pre and post-sales, as well as building and coaching an incredible team. This position will sit on our leadership team and report directly to the Chief Revenue Officer.

Sr. Customer Success Manager (Sr. CSM)

PowerReviews
Chicago
1 week ago
+35
As a Sr. CSM, you will work with clients to provide measurable results to prove the value and ROI of the client’s investment. Sr. CSMs focus on ensuring clients are adopting products and features while keeping best practices in mind, training on PowerReviews platform and engaging with relevant tools to optimize their UGC program. The Sr. CSM should focus on outcomes defined between the client and CSMs via success plans that are reviewed on a regular cadence. Post-sales, Sr. CSM own the day to day program execution and help to deliver the ROI and value of the product and its impact. Sr. CSM will also focus on building relationships across the organization via adoption/training (brand managers, e-commerce, marketing, social, analytics, customer service, operations and other relevant departments) alongside Account managers to penetrate the account. 

Operations Analyst

Codal
Chicago
1 week ago
+36
Codal is a user experience design and development agency with a focus on blending an Agile process with the latest technologies. Our clientele has ranged from small business to the Fortune 100, but our philosophy has always remained the same: to empower brand visibility and deliver the most elegant web and mobile solutions possible. What you will do: Proactively identify, manage, and drive efficiency with key operational processes to ensure

Operations Associate

mRelief
Chicago
2 weeks ago
About mRelief mRelief provides an easy-to-use platform through web, text messaging and voice that enables Americans to enroll end-to-end in the SNAP or food stamp program. Our mission is to restore dignity by transforming access to social services. To date we have helped more than 500,000 families connect to social services and unlocked more than $140 Million in food stamp benefits. mRelief has been backed by the Bill & Melinda Gates Foundation

Customer Success Analyst

LogicGate
Chicago
3 weeks ago
+37
We are seeking an energetic Customer Success Analyst that has a passion for delighting customers by delivering winning solutions and support. We work with mid-market organizations and large enterprises in all verticals, especially Financial Services and Healthcare, with a focus on their GRC activities. This is a rare opportunity to play a key role in building a business and having a direct impact on driving customer adoption and expansion.

Technical Support Specialist

PowerReviews
Chicago
3 weeks ago
+35
As a Technical Services Analyst, you will lead the technical relationship for a named set of clients to ensure their success using our SaaS platform, seamlessly partnering with our Account Management and Customer Success teams. This role is a mix of duties including problem solving of SaaS technologies, coordinating internal technical resources, driving projects, and building long-term relationships with clients. 

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,751
Min: $28K
Max: $62K
Operations Associate $50,501
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,870
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,798
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $79,293
Min: $37K
Max: $151K
Operations Manager $83,842
Min: $41K
Max: $150K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,268
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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