Chicago Tech Jobs and Startup Jobs

12

Customer Success Manager

SpotMe
Chicago
1 day ago
+20
We are looking for high-energy Customer Success Managers who will serve as client advocates and enable our customers to create apps by leveraging our platform to its fullest extent. Our Customer Success Managers will drive customer onboarding, maximize adoption, and ensure swift resolution of challenges. This position reports to the VP Customer Success.

Catering Event Coordinator

Fooda
Chicago
2 days ago
+13
Fooda is currently recruiting for Catering Event Coordinators to support our growing catering client roster. This is an excellent opportunity for candidates with a hospitality background who are eager to learn about catering and our large network of restaurant partners. 

Online Support Agent - Live Chats (Nights and Week…

Vivid Seats
Chicago
2 days ago
+41
Onsite attendance required. Receive and respond to inbound e-mail and live chats; gather and verify required information. Develop and present solutions to customer issues. Update internal order notes appropriately. Ensure proper security procedures are followed during all customer interactions. Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information. Make outbound calls to follow up on customer issues as necessary.

Customer Support Specialist

Customer Support Specialist (Nights and Weekends)

Online Support Agent - Live Chats

Fraud Agent - Nights and Weekends

Director, Fraud & Risk Management

Load 2 more jobs6 jobs at Vivid Seats

Part-Time Popup Event Coordinator

Fooda
Chicago
2 days ago
+13
Fooda is currently recruiting for a Part Time PopUp Event Coordinator to support our growing popup client roster. This is an excellent opportunity for candidates with a hospitality or event background who are eager to learn about customer service and Fooda's growing network of restaurants.

Popup Associate

Fooda
Chicago
1 week ago
+13
As a Popup Associate you will be responsible for creating and implementing the monthly Popup schedule as well as overseeing the daily operations of the Popup business. Daily operations include ensuring all aspects of an event are accounted for and properly tracked using Fooda’s technology platforms, working with our partners to fill holes in our schedule and solving any other day to day exceptions that arise. This role will also work closely with the Popup Account Manager and Popup Account Executives to manage our client and partner relationships. 

Customer Retention Manager

Cvent | Kapow
Chicago
1 week ago
+25
Assist in identifying problem accounts, work cross-functionally with a team of Account Managers to mitigate the risk of cancellation or future disservice and serve as a point of contact for the customer if they, or the Account Manager, requests escalation internally. Improve the retention rate for Cvent's existing customer base and thus increase revenue impact across Cvent Products. This includes remediating assigned at-risk accounts as well as identifying new revenue generating opportunities within at-risk accounts, when appropriate and relevant. Advise the assigned Account Manager on suggested remediation and next steps and/or work directly with the customer toward a resolution, if appropriate. Customer Retention Managers are expected to develop a complete and unbiased understanding of the escalated account situation and work with the relevant teams to find a solution. Manage the data collected through the At-Risk Account (ARA) program and be prepared to present key feedback to Cvent leadership and department leads. Help coordinate and then ensure consistency across the various teams in terms of policies and processes for handling at-risk customer interaction and escalations.

Senior Client Success Advisor, Business Travel/Tra…

Cvent | Kapow
Chicago
1 week ago
+25
Sr Client Success Advisors serve our clients by guiding the customer's journey in mastering Cvent's software. In this role, you will be responsible for exercising expert-level product knowledge of the Business Transient/Travel product to ensure our clients are able to realize the full benefits of that product. Client Success Advisors will work with an assigned portfolio of customer and spend 70 percent of the day consulting with key contacts moving through various stages of their customer experience. Product review webinars, conducting training sessions and best practice strategy meetings are among the other weekly activities.

Supplier Specialist Role

Eved
Chicago
3 weeks ago
Supplier Specialist role:  As a supplier specialist, you will be a front-line employee working directly with event suppliers. You will have an opportunity to get in on the ground floor of a growing company and learn about Eved's award-winning technology. You will be responsible for the successful onboarding and ongoing relationship management of suppliers in the Eved Supplier Network. You will be responsible for learning about the Eved’s

Director of Merchant Services

Eved
Chicago
3 weeks ago
The Director of Merchant Services role is responsible for leading Eved’s Global Merchant Services team. Eved’s merchant network includes over 7,000 Meeting & Event suppliers around the world who accept payment via EvedPay.   The Director of Merchant Services will manage a team of supplier specialists (located in Chicago and Europe) who are responsible for acquiring new merchants. In addition to managing the team, this person will lead

Supplier Specialist- Intern

Eved
Chicago
1 month ago
As a supplier specialist intern, you will assist front-line employees working directly with event suppliers. You will have an opportunity to do an internship on the ground floor of a growing company and learn about Eved's award-winning technology. You will be responsible for the successful onboarding and ongoing relationship management of suppliers in the Eved Supplier Network. You will be responsible for learning about the Eved’s solution from the supplier vantage points. This person will understand and be able to convey the benefits of Eved to suppliers around the global in your local language.

Director of Customer Success

Eved
Chicago
1 month ago
Job Description:  The Director of Customer Success role will communicate ROI to clients and help clients optimize use of Eved. Clients come first at Eved and the Director of Customer Success is the primary point-of-contact for clients using our SaaS technology solution. This is a senior role that will also be responsible for driving Eved’s Customer Success organization. The Director of Customer Success will establish, evolve, and develop tools

Product Support Specialist

Eved
Chicago
1 month ago
Eved was founded in 2010 by technology entrepreneur, Talia Mashiach, with the aspirations of creating a platform that automates the buying and selling for events. She saw a problem with a $770 billion industry muddled with manual, outdated processes that were hindering the most powerful asset to a company: human connections. Today, Eved is still growing with more than $300 million in event commerce running through it and continues to strive to

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $40,890
Min: $28K
Max: $60K
Office Manager $52,286
Min: $20K
Max: $102K
Operations Associate $52,345
Min: $32K
Max: $85K
Technical Support $56,147
Min: $36K
Max: $98K
Desktop Support $58,083
Min: $45K
Max: $75K
Sales Operations Analyst $61,210
Min: $40K
Max: $100K
Client Success Manager $69,007
Min: $37K
Max: $135K
Business Analyst $70,689
Min: $35K
Max: $124K
Customer Support Manager $72,351
Min: $37K
Max: $130K
Operations Manager $82,121
Min: $41K
Max: $150K
Business Intelligence Analyst $85,474
Min: $45K
Max: $135K
Senior Business Analyst $93,419
Min: $67K
Max: $130K
Sales Operations Manager $95,660
Min: $70K
Max: $167K
Marketing Operations Manager $96,582
Min: $50K
Max: $125K
Director of Customer Success $122,250
Min: $70K
Max: $190K
Director of Operations $126,557
Min: $82K
Max: $220K
Vice President of Operations $180,313
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $226,417
Min: $135K
Max: $600K

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