Chicago Tech Jobs and Startup Jobs

35

Support & Services Manager

ReviewTrackers
Chicago
1 day ago
+47
ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Support & Services Manager to join our Customer Success Team. The customer success team at ReviewTrackers serves as a blend of account management, product enablement, and customer support. The Support & Services Manager will be responsible for managing our onboarding and support team. Come join us as we continue to change the way businesses interact with their customers!

Senior Financial Systems Analyst

Integral Ad Science
Chicago
3 days ago
+49
Are you looking to build your career in a fast-paced, innovative industry? Are you interested in joining a dynamic, global team of A-players? The Enterprise Systems Analyst is a critical, high visibility, global role in which the individual will have the opportunity to shape our planning and forecasting solutions by working hand in hand with our FP&A team and Accounting Teams. This is a highly analytical, detail-oriented position based in Chicago which requires the ability manage and support a body of work with dispersed stakeholders and see those efforts reach a successful conclusion. We’re looking for someone highly motivated and collaborative with the ability to work with cross functional teams to get to a best solution for the company.

Senior Network and Systems Engineer

Rewards Network
Chicago
3 days ago
+29
The Senior Network and Systems Engineer position is responsible for the infrastructure set up, configuration, and ongoing operations of our AWS migration, and will take part in the ongoing design, assessment, and maintenance of all Rewards Network’s Information Technology infrastructure. This position will be required to work with other teams and independently to accomplish our company goals. Additionally, the Senior Network and Systems Engineer will be accountable for equipment evaluation, systems design, and compliance requirements. 

VP of Global Customer Support

ActiveCampaign
Chicago
3 days ago
+49
The VP of Global Customer Support leads a global team of Product Support Specialists and Product Solutions Specialists with an emphasis on mentoring and growing talent as the business continues to grow and rapidly scale. We are looking for an excellent people leader who can also provide a strategic vision for the Support organization and ensure the customer experience is optimized.

Technical Support Manager

Facilities Coordinator

Associate Customer Success Manager

Integral Ad Science
Chicago
3 days ago
+49
Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners. Build a solid understanding of all IAS products and processes. Manage a dynamic, high-volume list of clients. Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services. Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner. Prepare regular reporting and data analysis of client activity. Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions. Attend external meetings and present to clients. Create process and methodology documentation. Develop client relationships to incorporate a deep understanding of client goals. Communicate client needs and act as an internal advocate for owned clientsAdhere to IAS values at all times.

CLIENT DEVELOPMENT MANAGER

Conversant
Chicago
4 days ago
+48
An individual contributor role that is responsible for significant revenue growth by using general business acumen to uncover business needs and identify how Conversant solutions can help clients achieve their business goals.  Coordinate internal resources for the preparation and delivery of objective based solutions for client. Create and deliver customized sales opportunities that address the client’s compelling events and help them meet their goals. Effectively facilitate day-to-day management of accounts both internally and externally. Build relationships with key marketing, merchandising, and media decision makers within client organizations, while understanding landscape and gaining account penetration. Negotiate and close contracts with client’s key decision makers.

DIRECTOR, CLIENT DEVELOPMENT - RESTAURANTS

SYSTEMS SUPPORT SPECIALIST – HELP DESK

SR. CLIENT DEVELOPMENT MANAGER

DIRECTOR, VERTICAL SOLUTIONS - MEDIA & ENTERTAINMENT

DIRECTOR, DECISION SCIENCES

DIRECTOR, CLIENT DEVELOPMENT

Load 3 more jobs7 jobs at Conversant

Director of Operations

Syndigo
Chicago
5 days ago
+27
The Director of Operations will be expected to work with Product Development and Software Development teams to plan for new products, assist with innovation projects, and ensure there is collaboration and coordination between operations and commercial teams.  This role will also be responsible for the implementation of new processes and ensuring standard operating procedures and metrics are in place. The ideal candidate will have strong interpersonal skills and able to work with associates at all levels within the organization, work with urgency, foster team work, build a high-performance team and advocate quality and data integrity across all processes.

Client Success Manager

Rewards Network
Chicago
1 week ago
+29
The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will ensure that client needs are addressed quickly with responses delivered in a timely manner. He/she will communicate with various departments to find resolutions to more challenging questions or issues that may arise. This individual will be responsible for client accounts and assist the Sales team with any questions they may have relating to merchant accounts, policies and documents.

Director CRM

Rewards Network
Chicago
1 week ago
+29
We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams. We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement. Importantly, our services do not require the merchant to discount or give away their products.

Senior Customer Success Manager

DialogTech
Chicago
1 week ago
+47
The Senior Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Senior Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a consultative selling approach to drive and secure revenue, as well as mitigating the risk of churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Client Implementation Representative

PHMG
Chicago
1 week ago
+37
We’re looking for an Account Coordinator to help us ensure every client gets the most value from our service. As a provider of administrative support to the Audio Branding team, you’ll be part of a fast-paced department with an essential function in the business. This role would suit a career-minded, focused and enthusiastic person with some administrative experience. Self-motivated and helpful, you’re also an exceptional listener with strong analytical skills and excellent attention to detail. The successful candidate will receive unrivalled support and development, and will benefit from exciting opportunities for progression within the business.

Client Services Associate

Integral Ad Science
Chicago
1 week ago
+49
Client Service Associates are challenged with ensuring flawless campaign execution and partner operation. CSAs work strategically to optimize partner performance in real-time, while focusing on implementation with partners. CS Associates are responsible for consulting buy-side clients, campaign setup, tag trafficking, QA, troubleshooting, optimizations, and product input.

Customer Retention Manager

Cvent | Kapow
Chicago
1 week ago
+25
Assist in identifying problem accounts, work cross-functionally with a team of Account Managers to mitigate the risk of cancellation or future disservice and serve as a point of contact for the customer if they, or the Account Manager, requests escalation internally. Improve the retention rate for Cvent's existing customer base and thus increase revenue impact across Cvent Products. This includes remediating assigned at-risk accounts as well as identifying new revenue generating opportunities within at-risk accounts, when appropriate and relevant. Advise the assigned Account Manager on suggested remediation and next steps and/or work directly with the customer toward a resolution, if appropriate. Customer Retention Managers are expected to develop a complete and unbiased understanding of the escalated account situation and work with the relevant teams to find a solution. Manage the data collected through the At-Risk Account (ARA) program and be prepared to present key feedback to Cvent leadership and department leads. Help coordinate and then ensure consistency across the various teams in terms of policies and processes for handling at-risk customer interaction and escalations.

Customer Engagement Specialist

Outcome Health
Chicago
1 week ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Technical Support Specialist

Outcome Health
Chicago
1 week ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Senior Client Success Advisor, Business Travel/Tra…

Cvent | Kapow
Chicago
1 week ago
+25
Sr Client Success Advisors serve our clients by guiding the customer's journey in mastering Cvent's software. In this role, you will be responsible for exercising expert-level product knowledge of the Business Transient/Travel product to ensure our clients are able to realize the full benefits of that product. Client Success Advisors will work with an assigned portfolio of customer and spend 70 percent of the day consulting with key contacts moving through various stages of their customer experience. Product review webinars, conducting training sessions and best practice strategy meetings are among the other weekly activities.

Customer Support Specialist

SpotMe
Chicago
1 week ago
+20
We are seeking a tech-savvy and curious individual, who is very organized, proactivity and has an eye for details, all of this in addition to having the ability to work under tight deadlines and face unexpected situations. You will follow SpotMe’s support procedures and incorporate independent problem solving to provide an excellent customer experience to drive long-term customer retention. You will be part of a global team supporting clients across the globe in a follow the sun model. Our Customer Support Agents, also referred to as App Genius by their colleagues, will ensure internal and external clients are provided with an outstanding service that is both efficient and fast.

Operations Manager

KnowledgeHound
Chicago
1 week ago
+15
KnowledgeHound is looking for an Operations Manager to support our Chicago office. This person will be the “go-to” for everything from vendor management, contract review, office organization, and onboarding new employees. They will work closely with the VP of Finance and Operations on a variety of tasks.  Tasks will vary from day to day and grow as our company grows.  If you are an energetic professional who likes wearing multiple hats, is excited to handle a wide range of executive support related tasks, and able to work independently then we encourage you to apply! It’s key that you are well organized, flexible, and enjoy the challenges of supporting a growing office and team.

Client Service Manager

Muros
Chicago
2 weeks ago
In the Client Services Manager role you’ll have two key focus areas: project management and account management. You’ll be the person that manages all the details and knows what’s moving and shaking on each and every project. You’ll use your keen attention to detail to ensure every “I” is dotted and every “T’’ is crossed while leveraging all that charm and charisma to build great relationships with clients big and small. 

Customer Success Manager

Outcome Health
Chicago
2 weeks ago
+15
The Customer Success Manager (CSM) is part of the Outcome Health Customer Operations team. The objective of this role is to drive adoption of our platform within our customers and act as a trusted advisor to our customers, in order to help them create and achieve objectives and goals for our suite of assets. The CSM serves as a key project manager to assigned accounts, to support effective onboarding and complex implementation of products, services and training to new and existing customers. CSMs partner closely with our Customer Care team to ensure Customers achieve success in the customer experience space in addition to the customer objectives space.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,366
Min: $28K
Max: $62K
Operations Associate $51,704
Min: $32K
Max: $85K
Office Manager $53,677
Min: $20K
Max: $102K
Technical Support $55,977
Min: $36K
Max: $98K
Desktop Support $58,868
Min: $45K
Max: $75K
Sales Operations Analyst $61,210
Min: $40K
Max: $100K
Business Analyst $71,468
Min: $35K
Max: $124K
Customer Support Manager $71,606
Min: $37K
Max: $130K
Client Success Manager $74,086
Min: $37K
Max: $140K
Business Intelligence Analyst $82,859
Min: $45K
Max: $135K
Operations Manager $83,535
Min: $41K
Max: $150K
Senior Business Analyst $93,160
Min: $67K
Max: $130K
Marketing Operations Manager $94,783
Min: $50K
Max: $125K
Sales Operations Manager $95,900
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $126,221
Min: $82K
Max: $220K
Vice President of Operations $180,313
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $226,417
Min: $135K
Max: $600K

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