Chicago Tech Jobs and Startup Jobs

23

Customer Success Manager

Spark Hire
Chicago
1 day ago
+24
As a Customer Success Manager, you'll play a key role on our Customer Success team by working hands-on with businesses from all over the world that are excited about the impact Spark Hire will make on their recruiting process. You'll also be joining a service-oriented culture so we're looking for someone who aligns with our "This is Service" mantra!

Senior Client Executive

SilkRoad Technology
Chicago
2 days ago
+45
As a Senior Client Executive with SilkRoad, you will aggressively prospect, develop and manage new accounts and projects, generate sales quotes, and address customer inquiries. Working in a team environment, successful reps will convert prospects into clients within a protected territory by focusing on developing leads from internal marketing campaigns, development of client and partner referrals, and becoming technically knowledgeable about all of the SilkRoad's solutions. You will be highly engaged in business development. We are looking for candidates located in the Chicagoland area.

Customer Development Representative

Spark Hire
Chicago
2 days ago
+24
We are looking for a driven, sales-minded, service-focused individual to join our Customer Success team as a Customer Development Representative! You’ll be responsible for the full sales cycle including lead qualification, calling prospects, booking demos, pricing negotiations, and closing the deal. 

Senior Customer Success Manager

DialogTech
Chicago
2 days ago
+47
The Senior Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Senior Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a consultative selling approach to drive and secure revenue, as well as mitigating the risk of churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Senior Manager of Customer References

Upwork
Remote
3 days ago
+32
The Senior Manager of Customer References will be instrumental in helping Upwork expand and scale it’s Customer Reference Program by delivering a multi-dimensional portfolio of advocates and stories that increase market awareness, accelerate the sales cycle and help articulate the journey towards adoption flexible workforce models. S/he must cultivate strong relationships with sales and marketing to identify, secure and nurture advocates. This person must have a proven track record of working cross-functionally with multiple stakeholders, establish relationships with VPs/Director level partners, and develop an exceptional client experience. Success in this role hinges on understanding business priorities, sales processes and customer perceptions and considerations.

Technical Client Services Associate

Integral Ad Science
Chicago
3 days ago
+49
Use in-depth knowledge of IAS product suite and customer use cases to provide applicable solutions to customer inquiries. Efficiently provide successful solutions to assigned client requests, especially to facilitate seamless campaign implementation and use of IAS platform. Appropriately escalate projects as needed to TCS escalation partners. Provide client feedback to internal cross-functional teams via established tools to further IAS’s customer-centric product development. Develop new materials – especially Knowledge collateral – to facilitate customer engagement and drive IAS platform use. Consistently provide relevant education to customers to drive increased customer self-sufficiency. Leverage the broader IAS on-boarding team, methodologies, and best practices to support successful implementation on the customer side.

Senior Manager of Customer References

Upwork
Chicago
3 days ago
+32
The Senior Manager of Customer References will be instrumental in helping Upwork expand and scale it’s Customer Reference Program by delivering a multi-dimensional portfolio of advocates and stories that increase market awareness, accelerate the sales cycle and help articulate the journey towards adoption flexible workforce models. S/he must cultivate strong relationships with sales and marketing to identify, secure and nurture advocates. This person must have a proven track record of working cross-functionally with multiple stakeholders, establish relationships with VPs/Director level partners, and develop an exceptional client experience. Success in this role hinges on understanding business priorities, sales processes and customer perceptions and considerations.

Systems Engineer

DialogTech
Chicago
3 days ago
+47
Perform implementation, operational support, maintenance, and optimization of cloud and datacenter infrastructures. Work with your peers to design and build a highly available cloud hosting platform and incorporate the necessary automations and tool configurations that ensure agile and secure consumption. Implement solutions requested by internal customers. Resolve complex problems, build and improve procedures, and facilitate communication. Deploy updates and fixes. Build tools to reduce occurrences of errors and improve customer experience. Perform root cause analysis for production errors. Design procedures for system troubleshooting and maintenance. Deploy software to Cloud computing infrastructure, as well as our datacenter infrastructure, and work with system configuration and deployment automation technologies. Provide mentorship of hosted systems, databases, and network troubleshooting, and provides various technical solutions to the business requirements.

Senior Manager, Outsourced Solutions

Upwork
Chicago
6 days ago
+32
Partner with the Enterprise Sales teams to develop proposed business cases. Scope projects, create cost estimates, operational processes, delivery schedules, and define logistics. Partner with Finance and accounting to create and validate pricing, facilitate prompt invoicing, payments, financial reporting, and program P&L. Develop strong internal partnerships with cross-functional teams - Sales, Product, Billing, Analytics, Solutions, Legal. Scope program personnel requirements and drive future policy. Oversee a team of PM’s to deliver program business results and deliverables. Partner with the Enterprise talent organization to staff projects.

Product Support Specialist

ActiveCampaign
Chicago
6 days ago
+56
We are seeking candidates who truly enjoy working with small and medium-sized customers and help them understand how the ActiveCampaign platform and tools can help them propel their business forward. If you are a problem-solver with a technical depth and a customer-first mentality, the motivation to take the initiative to own and resolve customer issues to help them leverage their use of our products for maximum impact, are highly curious and love the intersection of technology and marketing, we'd love to talk to you.

Senior Network Engineer

Support Engineer

Customer Support Specialist

Spark Hire
Chicago
1 week ago
+24
We’re looking for a passionate Customer Support Specialist who will be a key member of our technical support department. As a Customer Support Specialist at Spark Hire, you’ll be working with users in over 100 countries (millions of videos are completed on Spark Hire each year). Your primary goal is to provide exceptional customer service so our users can troubleshoot problems, get the answers to their questions, and successfully accomplish what they’re trying to do on Spark Hire. You'll also be a big part of our quality assurance testing efforts to ensure all of our product releases are bug-free!

Governance, Risk and Compliance Analyst - Informat…

Paylocity
Northwest Suburbs
1 week ago
+50
The Governance, Risk and Compliance Analyst will work collaboratively with the all departments throughout the organization and play an instrumental role in testing adherence to Paylocity’s information security policies, standards, and procedures. The person in this key role will also ensure that Paylocity’s IT governance processes are properly designed and are functioning effectively and that the organization maintains its compliance with all applicable legal, regulatory, and contractual requirements. The Governance, Risk and Compliance Analyst will ensure that all identified issues are documented, risk ranked, and retested as necessary.

Client Executive

SilkRoad Technology
Chicago
1 week ago
+45
Our sales team is seeking a Client Executive to develop, maintain and grow new and existing client relationships. The Client Executive will create and execute an annual territory plan to generate new revenue from existing clients and identify and convert prospects into clients. This role will develop leads from direct prospecting, internal marketing campaigns, and development of client and partner referrals.

Client Success Associate

PerkSpot
Chicago
1 week ago
+39
The primary focus of the Associate Client Success Manager role is to partner closely with departmental resources to oversee accounts and deliver excellent customer service. Associate Client Success Managers will contribute to the successful delivery of our solutions and ensure clients meet their goals and objectives by managing a designated subset of accounts. Associate Client Success Managers are focused on account retention by reinforcing the PerkSpot Value Proposition. 

Customer Success Representative

Spark Hire
Chicago
1 week ago
+24
As a Customer Success Representative, you'll play a key role on our Customer Success team by working hands-on with businesses from all over the world that are excited about the impact Spark Hire will make on their recruiting process. You'll also be joining a service-oriented culture so we're looking for someone who aligns with our "This is Service" mantra!

Customer Success Representative

Upwork
Chicago
2 weeks ago
+32
You’ll work closely with assigned accounts to establish long lasting relationships with decision makers and users to ensure repeat usage on the platform. Execute platform training for users to become comfortable with the platform and how to engage with Freelance and agency talent. Develop adoption plan, establish communication with key partnerships of each assigned accounts. Establish communication with decision makers, manage reporting to measure success against customer expectations, and drive the renewal process. Implement strategies to maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell and cross-sell opportunities. Develop a deep understanding of the product to recommend the software’s features and functionality that meet customers' specific business needs. Consistently bring creative ideas and solutions to the team on how to improve the customer experience.

DIRECTOR, CLIENT DEVELOPMENT

Conversant
Chicago
3 weeks ago
+48
The individual is responsible for becoming first and foremost a client partner.  We expect them to create win/win outcomes that will that will lead to revenue growth for Conversant.  We expect that the ideal candidate to use general business acumen to uncover business needs and identify how Conversant solutions can help clients achieve their business goals. Lead internal resources for the preparation and delivery of objective based solutions for clients. Be consultative and uses creativity to create and deliver customized sales solutions that address the client’s compelling events and help them meet their goals. Effectively facilitate day-to-day management of account both internally and externally. Build relationships with key stake holders including the partner strategy team, marketing, analytics, legal, compliance and key decision makers and influencers at the organization. Work to quickly learn and understand landscape the client operates in to help address their needs in way that is competitive and meaningful. Negotiate with client’s key decision makers and influencers to create positive outcomes for Conversant and the client. Develop a roadmap for success over time that will enable client satisfaction, growth and trust.  Ultimately aspire to become the Client’s Trusted Advisor.

CLIENT DEVELOPMENT MANAGER

DIRECTOR, CLIENT DEVELOPMENT - RESTAURANTS

Senior Operations Manager

Syndigo
West Suburbs
1 month ago
+27
The Senior Operations Manager will be expected to work with product development and software development teams to plan for new products, assist with innovation projects, and ensure there is collaboration and coordination between operations and commercial teams. This role will also be responsible for the implementation of new processes and ensuring standard operating procedures and metrics are in place. The ideal candidate will have strong interpersonal skills and able to work with associates at all levels within the organization, work with urgency, foster team work, build a high-performance team and advocate quality and data integrity across all processes.

Sr Client Delivery Manager

Signal
Chicago
2 months ago
+21
Our Sr Client Delivery Managers are our platform experts. In this role, you’ll be guiding our clients and end-users through advanced implementations for data collection and identity management in our platform. We’re in search of a collaborator and problem-solver with experience working in a client-facing technical service environment to become an expert resource on our technology. This role will see you implement and deliver end to end tagging solutions on behalf of large brands on their web, mobile web and in-app environments, with a particular focus on their ad-tech and mar-tech stacks. As a result, you will need to be comfortable and confident in front of clients, and be able to provide demonstrations of the product and/or your solutions.

Technical Support Engineer

Signal
Chicago
2 months ago
+21
Signal’s Chicago office is looking for a brainy, inventive and detail-obsessed Technical Support Engineer to provide guidance and consultative technical expertise to our end users and the client delivery team. Our future Signalite has experience working in a technical service environment, is comfortable collaborating with product and engineering teams and is no stranger to the marketing technology space.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $43,039
Min: $28K
Max: $62K
Operations Associate $50,240
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,742
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,419
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $78,691
Min: $37K
Max: $151K
Operations Manager $83,842
Min: $41K
Max: $150K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,319
Min: $67K
Max: $135K
Sales Operations Manager $96,482
Min: $70K
Max: $167K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,518
Min: $82K
Max: $220K
Vice President of Operations $181,833
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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