Chicago Tech Jobs and Startup Jobs

9

Customer Success Manager

project44
Chicago
3 days ago
+39
We are looking for a Customer Success Manager to support our amazing North American customers! You will be accountable for making sure our customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.

Customer Success Specialist

project44
Chicago
3 days ago
+39
We are looking for a Customer Success Specialist to support our amazing customers! You will be accountable for making sure our customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.

Carrier Onboarding Coordinator

project44
Chicago
6 days ago
+39
Champion carrier / capacity provider / vendor entry to the project44 network by creating and owning the process, managing internal and external stakeholders, while driving increased value to internal technologies. Aggressively grow the project44 carrier network with a strong focus on truckload carriers. Drive carriers / capacity providers / vendors to meet timelines, reporting and/or escalating risks to project leadership. Assist internal stakeholders (Sales, Sales Engineering, Consulting, etc.) with direct and indirect project activities, to reduce time to go-live and increase satisfaction for project44 customers and carriers. Own and manage internal workflow and operations processes to ensure efficient onboarding of carriers into the project44 network. Participate in planned and ad-hoc internal projects to drive internal efficiency and reduce carrier/customer time to go-live .

Director of Insurance

Flexport
Chicago
1 week ago
+43
We’re looking for a Head of Insurance who will strengthen and grow our insurance business. You’ll be responsible for the strategic direction and the day-to-day execution of our client facing insurance programs. You’ll have the opportunity to streamline processes for our clients, vendors, and partners globally - all while making our teams more efficient by driving standardization and efficiencies within our insurance programs.

Customer Operations Coordinator (Bilingual)

Forager
Chicago
1 week ago
+25
Learn the operational structure of customers’ networks. Be the day-to-day point of contact for customers. Communicate with the Sales team to understand scope and specifics of what’s been sold to the customer. Schedule pickup and delivery appointments for shipments tendered by customers. Coordinate with carriers booked on shipments to get regular updates and shipment-specific details. Work with capacity team to ensure coverage is provided for all shipments that customers have scheduled with Forager. Coordinate with the customer’s sales and customer success representatives to communicate all relevant account management information. Take a creative approach to finding solutions and taking care of the customer’s every need to ensure a positive and productive experience working with Forager. Act as a liaison to the customer to support growth and retention efforts with all customers.

Application Security Analyst

NowSecure
Chicago
1 week ago
As a cyber security innovator, we are the leader in Mobile Application Security Testing. We literally wrote the book on mobile app forensics and testing. At NowSecure, we craft the industry’s most advanced appsec technology and deliver expert appsec services so our customers can protect their own business, their employees and their customers from insecure mobile apps. Our customers include the world’s largest banks, government agencies, and top brands that run on mobile. We are a dynamic team of advanced security researchers, software engineers, services experts, sales professionals, marketing gurus and financial managers that are looking for inspired, entrepreneurial and hard driving new team members to join us on our mission!

Customer Support Representative (B2B)

Keeper Security, Inc.
Chicago
2 weeks ago
+21
As the Customer Support Representative, you will support the Director of Enterprise Customer Support with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.

Support Engineer

Kenna Security
Chicago
3 weeks ago
+32
Triaging, prioritizing, and responding to support inquiries from our customers. Working with other support engineers to diagnose and troubleshoot customer issues. Working closely with Customer Success to ensure high levels of customer satisfaction. Learning basic database querying and scripting used for troubleshooting. Creating technical documentation that helps customers learn our to use our platform and allows for self-service resolution of common issues.

Systems Support Engineer

Keeper Security, Inc.
Chicago
1 month ago
+21
The Systems Support Engineer will work directly with the Sales Engineer in an effort to support the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues.The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.  Technical troubleshooting skills are a must in this fast paced environment as well as a “nothing is impossible” mindset. The ability to visualize problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. 

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $43,029
Min: $28K
Max: $62K
Operations Associate $50,240
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,742
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,419
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $78,691
Min: $37K
Max: $151K
Operations Manager $83,842
Min: $41K
Max: $150K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,319
Min: $67K
Max: $135K
Sales Operations Manager $96,482
Min: $70K
Max: $167K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,692
Min: $82K
Max: $220K
Vice President of Operations $181,833
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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