Chicago Tech Jobs and Startup Jobs

26

Client Success Analyst, Political

Civis Analytics
Chicago
23 hours ago
+31
As a Civis Analytics Client Success Analyst, you will be responsible to partner with a named list of Civis Analytics clients to enable their successful use of our software in driving their business objectives. We target clients across a broad range of industries, including corporations, non-profits, and political campaigns. As the face of Civis Analytics to your clients, you will drive client projects while both proactively and reactively managing day-to-day relationships with your client contacts. This role is located in Chicago and will report to the Lead, Client Success.

Network Operations Specialist

Outcome Health
Chicago
23 hours ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

Customer Support Specialist

Outcome Health
Chicago
23 hours ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Syndication Manger

Syndigo
Chicago
3 days ago
+27
Publish quality content by leveraging existing assets. Utilize reporting and systems tools to compile/draw insights and provide recommendations based off the data that help increase content quality, process compliance and speed to market. Manage all product content syndication including, but not limited to, product titles, claims, bullets, descriptions, attributes, etc. from PIM and DAM. Perform ongoing audits and general maintenance for specific retailers to correct any inaccuracies appearing in product descriptions, specifications, images, etc. Provide support for content publishing to all requested retailers via Syndigo or Retailer-Specific Portals. Provide support as needed for monthly, ongoing digital shelf performance and awareness of content best practices/scorecards across retail partners. Make content recommendations based on those findings.

Associate Customer Success Manager

Integral Ad Science
Chicago
3 days ago
+49
IAS is looking for the right people to continue our rapid growth. We want to find the people at the start of their careers who can become future leaders in digital advertising. The Associate Customer Success Manager will partner with Sales and Client Services to successfully onboard, retain, and grow clients. The primary focus of this role is to shorten time to value realization, cement strong relationships with key senior level stakeholders, and ultimately achieve renewals for our most valued accounts.

Member Services Representative 8 AM - 5 PM

Rewards Network
Chicago
3 days ago
+29
The Member Services Specialist is responsible for providing world class customer service to members. The individual in this role will demonstrate strong customer relationship skills by ensuring member needs are addressed quickly with responses delivered in a timely manner.

Receptionist/Admin

Outcome Health
Chicago
4 days ago
+15
Intellectually curious, hard-working, organized and detail-oriented individual who has 1-2 years of experience in people-facing and administrative roles. Guest experience is everything, so this individual must take ownership over the positive experience of visitors ranging from candidates to vendors to entrepreneurs and business community.  Prior experience working in a fast-paced environment, having managed multiple deadlines and positively interfaced with a diverse group of team members, is an asset. Must be a creative problem-solver, remain calm under stressful situations and be a cheerful, enthusiastic energy in the office. 

Retention Specialist

Rewards Network
Chicago
6 days ago
+29
The Retention Specialist, as a key member on the Retention and Recovery team, is responsible for resolving business interruptions throughout the life-cycle of our restaurant client relationships. To be successful in this role, one must enjoy working in a fast-paced, high-volume, call center environment. The ideal candidate knows how to think strategically, has a strong work-ethic, is goal-oriented and a problem solver. It is essential to work effectively as part of a team, in collaboration with Sales, Contract Operations and Processing and look to resolve disputes professionally.

Senior Customer Success Manager

DialogTech
Chicago
6 days ago
+47
The Senior Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Senior Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a consultative selling approach to drive and secure revenue, as well as mitigating the risk of churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Executive Assistant

ActiveCampaign
Chicago
1 week ago
+56
This newly-created role will have the ability to have a large, noticeable impact across the T&P organization by allowing senior executives to increasingly focus on the most strategic matters and decisions. Primary functions will include: executive support, calendar management, project management, communications and event planning.

Technical Support Manager

Director of IT Engineering and Operations

DialogTech
Chicago
1 week ago
+47
DialogTech is looking for a Director of Infrastructure Engineering and Operations that is passionate about building highly reliable, flexible and scalable systems that support our most meaningful systems. You will build out, and maintain infrastructures that balance 10’s of millions of voice minutes a month and web requests per day.

Customer Support Specialist

DialogTech
Chicago
1 week ago
+47
We are looking for a Customer Support Specialist in our Chicago or Cleveland office to join the DialogTech team. This person will be responsible for providing assistance to clients in a variety of areas including technical support, training, and other related areas. You will need to be someone who can achieve success with promptness, thoroughness, and accuracy with every interaction.

Client Services Associate

Integral Ad Science
Chicago
1 week ago
+49
Client Service Associates are challenged with ensuring flawless campaign execution and partner operation. CSAs work strategically to optimize partner performance in real-time, while focusing on implementation with partners. CS Associates are responsible for consulting buy-side clients, campaign setup, tag trafficking, QA, troubleshooting, optimizations, and product input.

Client Implementation Representative

PHMG
Chicago
1 week ago
+42
We’re looking for an Account Coordinator to help us ensure every client gets the most value from our service. As a provider of administrative support to the Audio Branding team, you’ll be part of a fast-paced department with an essential function in the business. This role would suit a career-minded, focused and enthusiastic person with some administrative experience. Self-motivated and helpful, you’re also an exceptional listener with strong analytical skills and excellent attention to detail. The successful candidate will receive unrivalled support and development, and will benefit from exciting opportunities for progression within the business.

Senior CRM Manager

Rewards Network
Chicago
1 week ago
+29
We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams. We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement. Importantly, our services do not require the merchant to discount or give away their products.

Technical Support Specialist

Outcome Health
Chicago
1 week ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Customer Engagement Specialist

Outcome Health
Chicago
1 week ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Senior Customer Success Manager

Integral Ad Science
Chicago
3 weeks ago
+49
We’re looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s global brands. You will drive our approach to global account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team.

Customer Success Manager

Outcome Health
Chicago
3 weeks ago
+15
The Customer Success Manager (CSM) is part of the Outcome Health Customer Operations team. The objective of this role is to drive adoption of our platform within our customers and act as a trusted advisor to our customers, in order to help them create and achieve objectives and goals for our suite of assets. The CSM serves as a key project manager to assigned accounts, to support effective onboarding and complex implementation of products, services and training to new and existing customers. CSMs partner closely with our Customer Care team to ensure Customers achieve success in the customer experience space in addition to the customer objectives space.

Account Manager

CraftJack
North Suburbs
4 weeks ago
CraftJack is an emerging online referral service, connecting homeowners with pre-screened residential home improvement professionals. We are experiencing significant growth and are currently looking to hire a customer service representative to help build and maintain relationships with our clients. Account Manager Duties: The Account Manager will handle inbound calls from, and make outbound calls to our members, assisting with account changes,

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,522
Min: $28K
Max: $62K
Operations Associate $50,601
Min: $30K
Max: $85K
Office Manager $54,051
Min: $20K
Max: $102K
Desktop Support $61,841
Min: $45K
Max: $102K
Technical Support $61,897
Min: $36K
Max: $160K
Sales Operations Analyst $67,300
Min: $40K
Max: $150K
Customer Support Manager $72,852
Min: $37K
Max: $130K
Business Analyst $73,864
Min: $35K
Max: $180K
Client Success Manager $76,860
Min: $37K
Max: $140K
Operations Manager $83,811
Min: $41K
Max: $150K
Business Intelligence Analyst $83,954
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $129,169
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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