Chicago Tech Jobs and Startup Jobs

27

Associate Tech Support Engineer

Integral Ad Science
Chicago
20 hours ago
+49
Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we’re looking for a Associate, Customer Excellence Engineer to join our Customer Excellence Engineer team. If you are excited by technology that has the power to handle hundreds of thousands of transactions per second; collect tens of billions of events each day; and evaluate thousands of data-points in real-time all while responding in just a few milliseconds, then IAS is the place for you!

Customer Success Manager

ReviewTrackers
Chicago
1 day ago
+47
ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Customer Success Manager to join our Customer Success Team. You will serve as a blend of account management, product enablement, and customer support. We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer’s road to success. Come join us as we continue to change the way businesses interact with their customers!

Client Implementation Representative

PHMG
Chicago
2 days ago
+42
We’re looking for an Account Coordinator to help us ensure every client gets the most value from our service. As a provider of administrative support to the Audio Branding team, you’ll be part of a fast-paced department with an essential function in the business. This role would suit a career-minded, focused and enthusiastic person with some administrative experience. Self-motivated and helpful, you’re also an exceptional listener with strong analytical skills and excellent attention to detail. The successful candidate will receive unrivalled support and development, and will benefit from exciting opportunities for progression within the business.

Customer Engagement Specialist

Outcome Health
Chicago
3 days ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Technical Support Specialist

Outcome Health
Chicago
3 days ago
+15
Support all of our digital networks, systems and applications through resolution of end user problems and performs operations tasks for all digital networks and systems. Maintain adequate knowledge of existing hardware and software in use including Linux based systems. Register and configure sites using a digital delivery software package. Answering calls via ACD from field technicians during installation and maintenance calls to verify connectivity on new and trouble resolution on existing sites. Monitor network sites and performing Level 1 troubleshooting procedures including but not limited to calling sites and discussing network configurations with IT managers. Rotating on call responsibilities during non-traditional office hours.

Customer Support Specialist

DialogTech
Chicago
3 days ago
+47
We are looking for a Customer Support Specialist in our Chicago or Cleveland office to join the DialogTech team. This person will be responsible for providing assistance to clients in a variety of areas including technical support, training, and other related areas. You will need to be someone who can achieve success with promptness, thoroughness, and accuracy with every interaction.

Senior Customer Success Manager

DialogTech
Chicago
3 days ago
+47
The Senior Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Senior Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a consultative selling approach to drive and secure revenue, as well as mitigating the risk of churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Senior Technical Analyst, Consumer Data & Iden…

Infutor Data Solutions
Chicago
5 days ago
+46
As a Senior Technical Analyst, you will be responsible to design, deploy, manage and maintain data ETL jobs within an AWS environment maintaining Infutor’s Identity graph. To be successful in this role you will need a strong understanding of data and Identity management’s concepts as well data warehouse and how technology can solve data issues.

Systems Engineer

DialogTech
Chicago
1 week ago
+47
Perform implementation, operational support, maintenance, and optimization of cloud and datacenter infrastructures. Work with your peers to design and build a highly available cloud hosting platform and incorporate the necessary automations and tool configurations that ensure agile and secure consumption. Implement solutions requested by internal customers. Resolve complex problems, build and improve procedures, and facilitate communication. Deploy updates and fixes. Build tools to reduce occurrences of errors and improve customer experience. Perform root cause analysis for production errors. Design procedures for system troubleshooting and maintenance. Deploy software to Cloud computing infrastructure, as well as our datacenter infrastructure, and work with system configuration and deployment automation technologies. Provide mentorship of hosted systems, databases, and network troubleshooting, and provides various technical solutions to the business requirements.

Bi-Lingual Account Manager

PHMG
Chicago
1 week ago
+42
We pride ourselves on delivering a world-class service, and the introduction to PHMG is an essential part of this. Liaising with the Sales and Creative teams, as well as internal and external service providers, you’ll effectively project manage the implementation of a new client’s audio brand. By gaining an in-depth understanding of their business, you’ll allow us to translate their identity into a sound that makes their brand sing – delivering the finished product with excitement and efficiency. This essential role demands an individual with strong organization skills, outstanding communication and listening skills, and the ability to effectively liaise with various groups both internally and externally.

Manager, Customer Support

DialogTech
Chicago
1 week ago
+47
We are looking for a Manager, Customer Support in our Chicago office to join the DialogTech team. This person will be responsible for leading, directing, motivating, and developing a team of Customer Success Specialists to deliver an extraordinary level of service to DialogTech customers.

Member Services Representative 10:30 AM - 7:30 PM

Rewards Network
Chicago
1 week ago
+29
• Answer and respond to high-volume inbound calls and emails from Rewards Network members; assist members with patience and efficiency. • Serve as subject matter expert on various loyalty rewards programs with Rewards Network and other partner brands when assisting with member inquires. • Be a problem solver; analyze member accounts and troubleshoot to fully resolve any issues. • Investigate reasons for missing dining benefit transactions and process them. • All other duties as defined by management.

Systems Support Engineer

Keeper Security, Inc.
Chicago
2 weeks ago
+21
The Systems Support Engineer will work directly with the Sales Engineer in an effort to support the company’s post sale technical assistance and customer experience. This position is responsible for performing technical support for clients and providing resolution analysis on various technical issues.The Systems Support Engineer works closely with Keeper’s business customers and must possess the ability to communicate technical information to users with a varying level of technical experience.  Technical troubleshooting skills are a must in this fast paced environment as well as a “nothing is impossible” mindset. The ability to visualize problems remotely is key to being successful in this role along with excellent analytic and troubleshooting skills. 

Office Administrator / Assistant - Chicago

NowSecure
Chicago
2 weeks ago
Greet clients and visitors. Help organize office activities. Update company calendars with relevant information. Maintain orderliness and organization of the office suite. Responsible for office equipment such as ordering toner and fixing malfunctions. Receive, sort, and distribute mail and deliveries. Track and maintain office supply inventory (technical supplies along with food/snacks). Schedule meetings and conference rooms for a variety of departments. Support HR, Finance and other departments with administrative projects.

Product Support Specialist

ActiveCampaign
Chicago
2 weeks ago
+56
ActiveCampaign’s category-defining Customer Experience Automation Platform helps over 90,000 businesses in 161 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful orchestration, segmentation and personalization across social, email, messaging, chat, and text. Over 70% of

Network Operations Specialist

Outcome Health
Chicago
2 weeks ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

Customer Support Specialist

Outcome Health
Chicago
2 weeks ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Director of Client Development

Syndigo
Chicago
2 weeks ago
+27
The Director – Client Development is a leadership role which will require managing others as well as being a subject matter expert in sales & account development with a significant focus on coaching. Reporting to the Vice President of Client Development, this role will lead an account executive team that manages relationships with existing Syndigo clients spanning multiple US industry verticals and are responsible for renewing and growing revenues within their territories.   The Director – Client Development will manage 6-8 quota-carrying individual contributors and will assist with client pursuits in a senior/escalatory manner. 

Operations Manager

Freeosk, Inc.
Chicago
3 weeks ago
+32
Freeosk Inc. is looking for a full-time, Chicago-based Operations Manager to oversee and direct our operational processes by striving to meet and exceed strategic goals and client expectations for our kiosk programming. As Operations Manager, you’ll provide oversight to internal Freeosk employees and external vendors to ensure our operations run smoothly. This position will work collaboratively with various internal teams and work directly with the Leadership team to ensure high levels of execution are maintained across multiple retailers.

Security Support Specialist

OneSpan
Chicago
3 weeks ago
+19
Customer focus on Key Account Management. Become a cyber-security Subject Matter Expert (SME). Investigate and diagnose tickets to obtain customer satisfaction . Document troubleshooting steps and resolution details. Create and submit knowledge articles. Verify resolution with end-users and resolve assigned tickets. Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager. Escalate & prioritize unresolved Incidents to 3rd line. Attend troubleshooting calls .

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,751
Min: $28K
Max: $62K
Operations Associate $50,501
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,870
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,798
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $78,815
Min: $37K
Max: $151K
Operations Manager $83,842
Min: $41K
Max: $150K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $122,477
Min: $70K
Max: $190K
Director of Operations $128,268
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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