Chicago Tech Jobs and Startup Jobs

8

Technical Support Analyst

Mobile Doorman
Chicago
10 hours ago
+18
Mobile Doorman, the leading white-label app solution for the multifamily industry, is looking for a Technical Support Analyst to join our growing Technical Support team in helping our clients, end-users, and internal staff navigate our increasingly feature-rich software.  Tech support is a crucial area of the business where we have a chance to interact directly with our users, who tend to remember their interactions with support staff more than

NOC Technician - Day Shift

Vail Systems, Inc.
Chicago
3 days ago
+27
Vail is seeking a Network Operations Center (NOC) technician to provide system and network operations support in a 24x7 NOC. The NOC plays a key role in maintaining a highly available voice platform and network spanning multiple sites and consisting of 2000+ nodes. Working at the NOC gives you the opportunity to get familiar with monitoring, managing, and trouble-shooting issues in a carrier-grade hosting environments running sophisticated VoIP platforms that deliver cutting-edge solutions to large enterprise customers. Working alongside teams of systems integrators, network engineers, software developers you'll learn more about all of these areas and have the opportunity to advance in a variety of directions.

Technical Support Analyst

Mobile Doorman
Chicago
6 days ago
+18
Serve as the first point of contact for customer and team support tickets. (T1 technical support). Provide top-notch customer service, showing empathy, communicating clearly and providing realistic expectations on a consistent basis. Triage, assign severity, resolve, and escalate tickets with efficiency and excellent attention to detail. Work with other departments (account management, sales, engineering) to troubleshoot issues, provide appropriate steps to reproduce and collaborate on satisfactory client resolutions. Document solutions and ongoing issues. Help define customer support process.

IT Helpdesk Technician

Vail Systems, Inc.
Chicago
1 week ago
+27
Enjoy working in fast paced IT field servicing multiple operating systems. Have the ability to troubleshoot effectively. Have the ability to work in a fast-paced environment. Enjoy working with end-users to solve their problems. Have excellent communication skills.

SQL Server Database Administrator

Vail Systems, Inc.
Chicago
2 weeks ago
+27
You will provide physical database support for SQL Server databases, ensuring the integrity and availability of the database. You are responsible for monitoring, analysis, and performance tuning at both the system and application levels. As part of the Database Administration team, you will work on a team that utilizes high availability solutions to support Vail's SIP phone platform hosting systems. You will help to ensure that all solutions of application and business issues are secure, compliant, and adhere to the minimum-security baselines set forth by Vail Systems. You will be using your T-SQL skills to create a data-access layer capsules business logic for best performance. You will participate in a 24/7 on-call support rotation.

Product Support Specialist I

Vail Systems, Inc.
Chicago
2 weeks ago
+27
Vail Systems is seeking a Product Support Specialist "I" for our RACC Client Services department. We are seeking a motivated and team-oriented person to handle day-to-day assignments within Vail's new Product Development Division. We'd like to know if you think you could be part of this team. You can if you:

Customer Service Representative (Full-Time)

Neighborhoods.com
Chicago
2 weeks ago
+34
Using VoIP software to receive and transfer inbound calls. Making some outbound calls to customers. Following a flexible script and having conversations with customers. Accurately collecting and entering customer information. Responding to general email communication from customers. Doing reporting and administrative tasks that help the team accomplish its goals.

Servicing Coordinator

Guaranteed Rate
Chicago
2 weeks ago
+23
Monitor the incoming call queue and ensure telephone coverage is adequate during business hours. Answer and address inbound borrower inquiries with the goal of providing excellent customer service. Record all conversations in our system ensuring that all accounts are noted accurately. Forward necessary escalations or open requests with appropriate teams to ensure complete resolution of requests. Have an aim to finish what they start and think critically to resolve issues. Maintain customer records by recording account information. Respond to verbal account inquires over the phone. Answer any questions related to the various aspects of mortgage servicing.

Customer Service Loan Servicing

Operations Assistant

Administrative Assistant

Mortgage Customer Service

Help Desk Tier-VIP

Help Desk-Tier 1

Production Manager

Encompass Administrator

Customer Service Loan Servicing

VP of Mortgage Lending

General Office Assistant

Office Assistant

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Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,751
Min: $28K
Max: $62K
Operations Associate $50,501
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,870
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,546
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $79,293
Min: $37K
Max: $151K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Operations Manager $84,027
Min: $41K
Max: $150K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $128,268
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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