Chicago Tech Jobs and Startup Jobs

4

Application Support Specialist

OneSpan
Chicago
11 hours ago
+19
Investigate and diagnose tickets to obtain resolution as quickly as possible. Document troubleshooting steps and resolution details. Become a Subject Matter Expert (SME). Create and submit knowledge articles. Provide specialized investigation and diagnosis of all tickets. Verify resolution with end-users and resolve assigned tickets. Escalate Major Incidents to the Incident Manager. Proactively escalate tickets at risk of breaching Service Level Agreement/Operational Level Agreement to the Incident Manager.

Application Support Analyst (Security)

OneSpan
Chicago
11 hours ago
+19
Ensure that all Incidents received are recorded in the ticket tool. Identify nature of tickets based upon reported symptoms and categorization rules. Assign priority to tickets based upon impact to the users and the SLA guidelines. Provide first-line investigation and diagnosis of all incidents. Document troubleshooting steps and resolution details. Create, submit and maintain knowledge articles (FAQ, Q&A, KB, …). Responsible for communication, keeping customers informed about their ticket status at agreed intervals. Associate tickets with other records (i.e. Enhancement request, R&D tickets, emails, Knowledge Articles, Known Errors, etc.). Escalate Major Incidents to the Incident Manager.

Customer Technical Support Lead - Consumer Network…

Winston Privacy
Chicago
1 week ago
Our Mission Our goal is to bring easy and effective privacy solutions to the mass market. Winston encrypts, anonymizes and accelerates your home internet while blocking corporations and hackers from gaining access to your personal data. We’re developing new technologies to disrupt a $100 billion internet surveillance industry. As the Technical Support Lead, you are driven by a desire to be helpful and a commitment to providing the best care

Associate IT Administrator

Kenna Security
Chicago
2 weeks ago
+32
Kenna Security is looking for a driven and creative Associate IT Admin to work under the guidance of our IT Manager to streamline support for roughly 150 users and counting. This employee will have the opportunity to learn about a vast number of cloud-hosted applications, including Kenna's own application as it pertains to internal company use. They will work to troubleshoot and support a variety of different technical issues for employees that work in Chicago, San Francisco, internationally, and remotely.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $40,785
Min: $28K
Max: $60K
Operations Associate $52,357
Min: $32K
Max: $85K
Office Manager $52,420
Min: $20K
Max: $102K
Technical Support $56,147
Min: $36K
Max: $98K
Desktop Support $57,971
Min: $45K
Max: $75K
Sales Operations Analyst $61,210
Min: $40K
Max: $100K
Client Success Manager $68,434
Min: $37K
Max: $135K
Business Analyst $69,952
Min: $35K
Max: $124K
Customer Support Manager $72,351
Min: $37K
Max: $130K
Operations Manager $81,976
Min: $41K
Max: $150K
Business Intelligence Analyst $85,474
Min: $45K
Max: $135K
Senior Business Analyst $93,546
Min: $67K
Max: $130K
Sales Operations Manager $95,062
Min: $70K
Max: $167K
Marketing Operations Manager $96,582
Min: $50K
Max: $125K
Director of Customer Success $121,500
Min: $70K
Max: $190K
Director of Operations $125,076
Min: $82K
Max: $220K
Vice President of Operations $179,643
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $226,417
Min: $135K
Max: $600K

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