Operations Jobs in Chicago | Built In Chicago

Operations Jobs in Chicago

265

IT Helpdesk Technician

Vail Systems, Inc.
Chicago
1 hour ago
+27
On any given day you will be configuring new Microsoft Windows and Apple Mac computers for users. Helping end users with various issues that may arise with their computers. Performing upgrades to hardware and software. Troubleshooting software and hardware issues as well various other tasks related to the computing infrastructure, again in both user and server environments.

Manager, Customer Education and Onboarding

Numerator
Chicago
2 hours ago
+10
The Customer Education and Onboarding Manager is a critical position within the Customer Success Department. This individual owns the first 90 days of a client relationship to ensure customer expectations are met and critical success milestones have been achieved. The Customer Education and Onboarding Manager collaborates with the Account Team to proactively train users of our platform on identified use cases to drive customer adoption and impact stories.

Manager, Customer Education and Onboarding

Operations Process Coordinator

Data Entry Associate (Bilingual Spanish)

Customer Support Representative

BigTime Software, Inc.
Chicago
2 hours ago
+26
We are looking for an all-star Customer Support Representative in our downtown Chicago office. Our Support Team acts as resident product experts to help our customers successfully use the BigTime platform. We are striving to build one of the most impressive customer service reputations in the industry and we are looking for you to not only to contribute but also enhance our level of service and commitment to our customers.

Bilingual Music Gear Customer Engagement Specialis…

Reverb
Chicago
2 hours ago
+15
Assisting customers with day-to-day needs through email, chat, and phone. Added flexibility and availability to respond to live inquiries from Spanish speaking customers over chat. Handling queue of Spanish specific customer voicemails and emails. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business.

Technical Solution Analyst

iManage
Chicago
2 hours ago
+28
Engage stakeholders at clients (and prospective clients) in envisioning exercises, as well as detailed requirements and solution envisioning. Facilitate group and stakeholder solution review sessions. Map client requirements to iManage products and solutions design. Implement solutions through configuration, scripting and implementation software development, when necessary. Communicate and document envisioned solutions visually and in written word form to customers and prospects. Provide billable technical project management services on large and small-scale projects. Generate comprehensive technical delivery plans. Ensure ongoing quality for solutions delivery including formalized QA methodologies, etc.

Pre-Sales Technical Specialist - RAVN AI

Support Engineer

Insurance Client Processor

Guaranteed Rate
Chicago
2 hours ago
+20
Acts as an extension of the sales team by processing insurance quotes. Assess client needs to qualify risk. Maintain in-depth product knowledge offered by different carriers. Utilize different systems and software to quote products. Back up support to the account manager team upon management request. Receive imperative Insurance knowledge and experience.

Assistant Office Manager/Travel Coordinator

Licensed Customer Service Representative

Office Assistant

Operations Assistant

General Office Assistant

Administrative Assistant

Customer Service Loan Servicing

Insurance Client Service Representative

Events Coordinator

Production Manager

Office Services Coordinator

Disclosure Manager

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LEAD IT ANALYST- SAP IS/ MM RETAIL

Ulta Beauty
Chicago
3 hours ago
+32
The Lead IT Analyst for IS Retail will have functional and technical responsibility for implementation, projects, testing, and support of Master Data and Pricing at ULTA. The applications will include SAP (to-be S/4 HANA) and integrations to the connecting applications that uses the responsible data.  The Lead IT Analyst will be working closely with the business, vendors, cross functional teams on project and support functions.   They will lead and participate in new scope & requirements, break-fix work, testing, and support activities to meet the business needs in Merchandising and Procurement areas.

IT ENGINEER, IDENTITY & ACCESS

IT ANALYST - SUPPLY CHAIN SYSTEMS (CHICAGO/FLEX)

IT DEVELOPER - TIBCO (CHICAGO/FLEX)

ENGINEER – ITSM ADMIN/INTEGRATION

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Director, Customer Success

Built In
Chicago
8 hours ago
+32
We are looking for somebody with the experience and the drive to build, manage and scale a best-in-class customer success team-from the ground up! This team will oversee production operations, specifically overseeing the successful execution and delivery of branded content and events. Your team will work closely with internal teams and the customer directly to understand the customer’s expectations as well as the execution of delivering the product itself. You’re a natural project manager who is passionate about creating processes and workflows that ensure the best experience for customers and internal partners.

Customer Success Manager

Built In
Chicago
8 hours ago
+32
Partner with the AM to execute on the operational and product utilization related goals of the Customer Create Success Plan by providing user-focused training, onboarding, and engagement. Partner with the AM on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk. Work cross functionally with other departments in the company like content writers, event managers, project managers, product team, etc to ensure delivery of customer objectives. Ensure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success. Identify and provide product education and ongoing onboarding needs through analysis of engagement metrics and drive best practices. Expedite technical and purchase-related escalations. Act as a trusted advisor to the end users and key stakeholders to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value.

Quality Inspector

Fast Radius
Chicago
8 hours ago
We are seeking a Quality Inspector to join the Fast Radius team. This person will be responsible for day-to-day execution within our quality department. You will be responsible for insuring product meets customer and internal quality requirements. Reporting into the Inspection Lead, you will have opportunity to be on the leading edge of part and process qualification with exciting new technologies

Systems Engineer

Echo Global Logistics
Chicago
8 hours ago
+15
Reporting to the Sr. Manager of Systems Engineering, the IT Systems Engineer, will work on a team to support data center and cloud infrastructure. This individual will have a breadth of knowledge across multiple areas and will be proficient with a multiple of IT disciplines. These areas include server hardware and software both Windows and Linux, network infrastructure, virtualization/cloud computing, storage middle tier applications (Elastic Search, RabbitMQ, Kafka). You will need to learn and support Echo’s complex propriety applications, understanding what they do and how they work together. Success in this role requires technical knowledge and experience, organizational skills and an eagerness to do whatever it takes to get the job done effectively and efficiently while continually challenging and improving the status quo.

NOC Analyst

Administrative Assistant

DRW
Chicago
8 hours ago
+37
DRW is seeking an Administrative Assistant to join our Chicago-based Facilities team. In this role, you’ll provide comprehensive administrative support services to several senior managers in our technology organization and participate in Facilities-related projects and initiatives.

Relationship Manager, Cryptoassets

Senior Desktop Systems Engineer

Tower Technician

Network Project Specialist

Operations Specialist - OTC Trading

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Supervisor, Strategic Change

McDonald's Technology
Chicago
8 hours ago
+26
The Supervisor, Strategic Change, is responsible for developing and executing alignment, change enablement, and strategic communication strategies in support of the Global Technology. Global Technology is responsible for the entire global technology portfolio at McDonald’s, ranging from our restaurant and digital technologies to the infrastructure and technology platforms that support our business. McDonald’s restaurant and digital technology powers 71 million orders in 120 countries across the globe every single day – serving 1% of the total global population.

IT Manager – ServiceNow

Administrative Assistant

US IT POS Release Manager

Oracle BI - Support Manager

IT Demand/Capacity Manager

Senior Provider Relationship Manager, VMO

Manager of Enterprise Services-TRIRIGA

Network Operations SDM

Identity Service Manager

Incident Response Manager

Retail Solution Architect – IT Architecture Services

Director – Restaurant Solution Architecture

Director - Industrial IoT

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Director of Operations

NowPow
Chicago
10 hours ago
+19
Position Title: Director of Operations Reports to: Community Resource Department Lead Supervises: Community Resource Team Leads & Indirect Staff (Quality Analyst, Matching Strategist, Data Scientists, Data Coordinator) Collaborates with: Community Resources, Implementation, Sales, and Customer Success departments, and on occasion New Product Development and Technology, and various NowPow administrative staff   Position Description: The

Consultant, Continuous Improvement

Strata Decision Technology
Chicago
10 hours ago
+51
As a Continuous Improvement (CI) Consultant, you will be responsible for working on a team with other Strata team members to implement, to adopt and to optimize our Continuous Improvement and Productivity Reporting software, driving best practices in Cost and Quality Improvement for our clients. 

Experience Director

Support Analyst

Configuration Specialist (Customer Service)

Chowly Inc.
Chicago
10 hours ago
+17
The Chowly Configuration Specialist provides a 5-star customer experience to all Chowly clients. Working in office, the Chowly CS contacts signed Chowly clients to schedule and complete installations, organize launches and provide on-going support to clients POS integration services. This is a full-time role with room for career growth through managing other Configuration Specialists in the department. Currently Chowly is looking to build out

Tech Support Analyst

The Marketing Store
Chicago
10 hours ago
+28
Provide first contact resolution of technical support issues within the expected service level agreement for MACs and PCs. Support mobile technology and devices (iOS and Android). Knowledge of Microsoft O365 suite. Use/audit team standard operating procedures to resolve incidents and service requests. Log tickets into Service-Now tool, tracking incidents and service requests impacting all users. Deliver solutions to effect gains in efficiency for IT objectives. Identify opportunities to reduce costs of technology and/or increase productivity. Validate all technology assets comply with the IT policy for security and legal/illegal software. Protect Company and User data. Manage tickets/relationship with 3rd party service providers. Notify IT Risk Manager of any concerns involving risks to the company through technology. Responsible for aiding in own self-development by being available and receptive to any training made available by the company.

NetSuite Manager

Director, Customer Support

Kenna Security
Chicago
10 hours ago
+32
The Director of Customer Support will be responsible for leading and scaling out an enterprise-class Customer Support team. We are looking for an excellent people leader who can also provide a strategic vision for the Support organization and ensure the customer experience is optimized. You will be responsible for the day to day performance and personnel management of our Customer Support and Support Engineering teams. You will also work with our Customer Success team to help manage retention and growth on existing accounts, and our Sales team to remove any technical support friction in the sales process. You will work closely with our Product and Engineering teams to ensure communication of defects and requested functionality from customers. You will lead efforts to define the team's process, and expand the team's capacity, coverage hours, and responsibilities.

Customer Success Manager

DialogTech
Chicago
10 hours ago
+43
The Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a more sales oriented approach in helping to drive and secure revenue, as well as mitigating the churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Support Operations Specialist

Cisco Meraki
Chicago
10 hours ago
+20
Effectively communicate with third parties such as partners and customers regarding both technical and non-technical issues and customer service inquiries, both orally and in writing. Educate and assist customers and partners with (but not limited to): licensing, orders, processes, policies, and other admin-only tasks. Own each customer case from initial creation to resolution. Work with the leadership team to improve processes. Work with the Support, Product, Sales and Operations teams on customer escalations. Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles while staying up to date on new Meraki features. Diagnose and troubleshoot basic wireless, and other various network-related issues reported by Cisco Meraki customers and partners. Work daily towards established professional development goals.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $39,526
Min: $28K
Max: $57K
Office Manager $52,355
Min: $20K
Max: $102K
Operations Associate $52,679
Min: $32K
Max: $85K
Technical Support $56,417
Min: $36K
Max: $98K
Desktop Support $57,607
Min: $45K
Max: $75K
Sales Operations Analyst $59,953
Min: $40K
Max: $85K
Client Success Manager $68,284
Min: $37K
Max: $135K
Business Analyst $70,537
Min: $35K
Max: $124K
Customer Support Manager $72,639
Min: $37K
Max: $130K
Operations Manager $82,895
Min: $41K
Max: $150K
Business Intelligence Analyst $85,556
Min: $45K
Max: $135K
Senior Business Analyst $92,820
Min: $67K
Max: $125K
Sales Operations Manager $93,408
Min: $70K
Max: $167K
Marketing Operations Manager $96,582
Min: $50K
Max: $125K
Director of Operations $121,290
Min: $80K
Max: $220K
Director of Customer Success $121,500
Min: $70K
Max: $190K
Vice President of Operations $175,958
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $222,971
Min: $135K
Max: $600K

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