Not specified Chicago Startup and Tech Jobs

36

Customer Support Manager

Kalderos
Chicago
2 days ago
+28
Kalderos is looking for an experienced Customer Support Manager. In this role you will be accountable for building a strategic customer support model and assisting our leadership team in planning, hiring,  and standing up the customer support function for Kalderos’ products. Also, you will be responsible for leading the customer service activities for Kalderos. This includes responsibility for the daily execution of the customer support processes of order management, account management, incoming call volume  and daily issue resolution as well as the coaching and performance management of their respective team and any relevant third-party vendors.

Technology Risk Analyst

VillageMD
Chicago
2 days ago
+36
Technology Risk at VillageMD supports IT Risk Management activities across the organization. Our technology risk program involves reviewing and assessing risks to its assets, designing appropriate process controls, selecting technology to support control implementation, and monitoring the implementation and effectiveness of technical and administrative controls within the organization. 

Customer Support Specialist

Yello
Chicago
2 days ago
+36
About The Role The Customer Support Specialists support customers and Yello’s internal Customer Success Organization to enable optimal usage of Yello products. Customer Support Specialists will provide support to customers by handling inquiries, troubleshooting product-related issues, and advising on best practices. In addition, Support Specialists will assist with customer requests presented by our Implementation, Integrations, and Customer

Customer Success Manager (Federal)

Application Support Specialist

Mastery Logistics Systems
Chicago
3 days ago
+18
Work collaboratively with customers as they transition from project implementation and go-live to active customers. Represent the Mastery brand & values during all client interactions . Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the Logistics industry. Manage a queue of active tickets from customers and route tickets appropriately to ensure customer satisfaction. Identify, communicate and escalate critical issues to appropriate internal and external parties. Monitor software applications, re-set user passwords, establish user permissions, and work with third party vendors and other software related support functions. Troubleshoot software issues and collaborate with software development for remediation. Perform after-hours support as necessary for Mastery customers.

Executive Assistant

Stats Perform
Chicago
3 days ago
+24
STATS is looking to hire an Executive Assistant, reporting to our COO. In this role, you'll manage and prioritize a constantly shifting, complex calendar of conferences and appointments, through communication with internal and external executives, departments and teams. As an Executive Assistant, you'll act as the primary point of contact for internal and external parties on matters pertaining to the COO and will be in charge of special projects related to key business initiatives.

Office Manager

PerkSpot
Chicago
3 days ago
+39
Excellent written, verbal, interpersonal, and organizational skills. A strong work ethic and a roll-up-your-sleeves, can-do attitude. An outgoing and friendly nature, with an abundance of positivity. Proficiency in the use of email, internet, and Microsoft Office products. Professional in appearance and attire. Prior experience in the service/hospitality industry and/or facilities management a plus.

Customer Success Manager, Mid Market

Sprout Social
Chicago
5 days ago
+50
As a Customer Success Manager at Sprout Social, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with names like Evernote, Grubhub, Subaru and Edelman. Our team prides ourselves on being the primary point of contact for all of our customers and are dedicated to providing personalized experience to each and every customer. As a whole, Sprout supports the social media efforts of over 20,000 brands around the globe.

Manager, Growth Sales

Manager, Customer Success - Mid Market

Client Analyst Program

bswift
Chicago
6 days ago
+16
bswift is currently seeking an Analyst to join our growing team at our headquarters in Downtown Chicago. The Analyst will mainly be responsible helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services.

PRODUCTION SUPPORT ANALYST 2

Pizza Hut Connect
Chicago
6 days ago
+11
* Research/reproduce issues being reported by end customers as well as above restaurant leaders. * Assess root cause and resulting impact of technical issues. * Log and update Jira tickets for engineering defects. * Update Service Desk tickets (requires interaction with external customers). * Work with other departments to explain/research/address issues. * On-call shift approximately 3 nights per month for 5 hours each night (total 15 hours/month).

PRODUCTION SUPPORT ANALYST 1

Pizza Hut Connect
Chicago
6 days ago
+11
* Managing admin accounts for online ordering and call center. * Overseeing new store go-lives. * Answering franchise questions. * Answering phone calls and incoming emails. * Monitoring incoming requests in the Service Desk portal. * Escalating issues to other departments. * Following up on open items. * Will be on-call approximately 3 nights per month for 5 hours each night (total 15 hours/month).

IT Systems Administrator

iManage
Chicago
6 days ago
+44
Asset Management: Tracking and managing all equipment across our end-user base. Working with our new employees to ensure machines and work stations are up and running. User Creation: Utilizing Active Directory to create employee accounts. Also responsible for the imaging of new hire laptops, mobile device set-up, and the deployment of software and systems. Customer Service: Providing top-notch support for our internal teams and working with employees both in-person and via remote services (Slack, Zoom, etc.). Troubleshooting Errors: Using JIRA to respond to global IT-related issues, and responding to issues in a timely manner with limited disruptions.

Manager, Service Desk

Office Manager

Support Engineer

Cloud Services Specialist

Load 1 more jobs5 jobs at iManage

NOC Technician - Day Shift

Vail Systems, Inc.
Chicago
6 days ago
+27
Vail is seeking a Network Operations Center (NOC) technician to provide system and network operations support in a 24x7 NOC. The NOC plays a key role in maintaining a highly available voice platform and network spanning multiple sites and consisting of 2000+ nodes. Working at the NOC gives you the opportunity to get familiar with monitoring, managing, and trouble-shooting issues in a carrier-grade hosting environments running sophisticated VoIP platforms that deliver cutting-edge solutions to large enterprise customers. Working alongside teams of systems integrators, network engineers, software developers you'll learn more about all of these areas and have the opportunity to advance in a variety of directions.

Customer Support Specialist

DialogTech
Chicago
1 week ago
+47
We are looking for a Customer Support Specialist in our Chicago or Cleveland office to join the DialogTech team. This person will be responsible for providing assistance to clients in a variety of areas including technical support, training, and other related areas. You will need to be someone who can achieve success with promptness, thoroughness, and accuracy with every interaction.

Advisory Solution Consultant - IT Operations Manag…

ServiceNow
Chicago
1 week ago
+47
ServiceNow is seeking IT Operations Management (ITOM) and Asset Management (ITAM) specialists with a focus on hands on IT Datacenter technologies, SAM, DevOps and enterprise architecture initiatives for service modeling, discovery, event management, cloud automation and orchestration on the ServiceNow platform. The specialist will provide technical hands on expertise to support customers with product and solution leadership during pre-sales engagements. The specialist will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of IT Operations and Asset Management on the ServiceNow SaaS platform. This is a hands-on technical consultant who is capable of going wide and deep on solution delivery and solution positioning during sales cycles.

Client Services Representative

Paylocity
Northwest Suburbs
1 week ago
+50
As a Client Services Representative, you represent Paylocity as the main point of contact for our clients. You communicate with clients daily to provide training, support, issue resolution, and troubleshooting related to payroll, human capital management, time and attendance, and employee engagement tools. Not an expert in the Payroll and HR world? No problem – we provide 5 weeks of paid training to teach you. From training, to your first call and beyond, you will be given the tools and support you need to make a difference for our clients.

Current Client Consultant

Benefits Support Specialist I

Network Operations Specialist

Outcome Health
Chicago
1 week ago
+15
Responding to customer questions via phone and email. Helping our customers troubleshoot their offline devices. Listening and responding to customer needs for product development. Collaborate with other departments to escalate work when necessary. Clearly document and resolve issues in Salesforce.

Office Coordinator

Bringg
Chicago
1 week ago
+26
Job summary: The role of office coordinator is to provide administrative support to the company executives and employees. Responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. 

Dispatch - 2nd/3rd shift

Echo Global Logistics
Chicago
1 week ago
+25
As part of the Shipment Specialist department, you will be responsible for ensuring that Echo’s customers and carriers are provided with exemplary service. Major responsibilities of this position include, but are not limited to: handling inbound calls and outbound calls, working with truck drivers, dispatchers, shippers and receivers. While handling calls a Shipment Specialist will be responsible for problem-solving and utilizing professional communication. The ideal candidate will take initiative to continuously improve the performance and efficiency of themselves and the department. The Shipment Specialist department is a call center environment with a fast paced, fun atmosphere.

IT Operations Specialist

Showpad
Chicago
1 week ago
+41
For our Chicago office, Showpad is looking for an IT Operations Specialist. As an IT operations Specialist you will be supporting the global internal Showpad IT infrastructure. You will be part of an international team (US-EMEA) responsible for helping your 400+ Showpad colleagues around the globe whenever they face an IT problem. In addition you will have a key role in assuring software, systems and network enable the organization to run smoothly and uninterruptedly and provide an enjoyable end user experience.

Technical Support Specialist 20-0111

Relativity
Chicago
1 week ago
+54
The Application Analyst provides the first line of support for our existing and potential clients. This position has frequent phone and email interaction with our clients and requires the development of in-depth technical product, SQL, network and server knowledge and the highest level of customer service skills.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,751
Min: $28K
Max: $62K
Operations Associate $50,501
Min: $30K
Max: $85K
Office Manager $53,879
Min: $20K
Max: $102K
Technical Support $58,870
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Business Analyst $73,798
Min: $35K
Max: $180K
Customer Support Manager $74,166
Min: $37K
Max: $130K
Client Success Manager $79,293
Min: $37K
Max: $151K
Business Intelligence Analyst $83,996
Min: $45K
Max: $135K
Operations Manager $84,027
Min: $41K
Max: $150K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $128,268
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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