Best Operations Jobs in Chicago | Built In Chicago

Operations Jobs in Chicago

271

Senior Customer Success Specialist

G2 Crowd
Chicago
8 hours ago
+19
G2 Crowd is looking for a communicative, driven, and personable individual, experienced in customer service and success to join our Research team as a Senior Customer Success Specialist. This role will develop a robust understanding of G2’s data and how it can be used to drive business insights. They will take the unique questions and business problems of our customers and work with the rest of the research team to uncover valuable insights.

Enterprise Customer Success Manager

NOC Technician - Day Shift

Vail Systems, Inc.
Chicago
8 hours ago
+27
Vail is seeking a Network Operations Center (NOC) technician to provide system and network operations support in a 24x7 NOC. The NOC plays a key role in maintaining a highly available voice platform and network spanning multiple sites and consisting of 2000+ nodes. Working at the NOC gives you the opportunity to get familiar with monitoring, managing, and trouble-shooting issues in a carrier-grade hosting environments running sophisticated VoIP platforms that deliver cutting-edge solutions to large enterprise customers. Working alongside teams of systems integrators, network engineers, software developers you'll learn more about all of these areas and have the opportunity to advance in a variety of directions.

Member Services Representative 9:00 AM - 6:00 PM

Rewards Network
Chicago
8 hours ago
+12
The Member Services Specialist is responsible for providing world class customer service to members. The individual in this role will demonstrate strong customer relationship skills by ensuring member needs are addressed quickly with responses delivered in a timely manner.

Merchant Care Representative

ShipBob
Chicago
8 hours ago
+16
Work closely with assigned & non-assigned B2B Merchants to handle their inquiries and issues professionally, effectively, efficiently and accurately. Identify and assess our Merchant’s needs to achieve service delight. Have a balanced approach to solving Merchant issues that minimizes the company’s financial liability while maximizing the Merchant experience [win win approach]. Effectively manage queue of incoming tickets and calls on a day-to-day basis, including following up to inquiries based on dates that were committed to. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Troubleshoot Merchant issues. Take criticism on the chin, accept responsibility on company's behalf and exhibit composure in dealing with upset clients. Keep accurate record of Merchant’s interactions with proper documentation. Follow communication procedures, guidelines, and policies.

Delivery Manager

Fooda
Chicago
8 hours ago
+13
Due to expanding growth, Fooda is looking for a Delivery Manager to lead our Delivery and Customer Happiness Team. This role will serve as the direct contact for multiple delivery couriers and restaurant partners while being responsible for the implementation of new Delivery Customers for Fooda and growing the business.

Director, IT Service Management

HAVI
West Suburbs
9 hours ago
+18
The Director, IT Service Management is primarily responsible for strategic leadership and execution of IT Service Management processes and functions. This includes defining services, establishing standards and processes, delivery of CMDB, and reporting on service metrics. This role is also responsible for the delivery of global enterprise applications, specifically CRM and PPM.  Additionally, this individual is responsible for managing and developing the team of IT professionals who support those applications. 

Customer Care Specialist *PART-TIME*

Grubhub
Chicago
10 hours ago
+23
Is customer service as natural to you as breathing? Are you excited every time you load new apps on your phone or tablet? Can you light up a room with your friendly and engaging personality? Grubhub is looking for tech-savvy food lovers to join our Care organization. As a Driver Care Specialist, you will assist our network of Driver Partners as they deliver orders from busy restaurants to hungry diners - we’re all about making take-out easy! This position requires flexibility, resourcefulness, exceptional listening skills, and a positive attitude.

Operations Specialist

Sr. Manager, Market Operations

Driver Specialist

Manager, Market Operations

Manager, Workplace

Director, Strategic Partnerships

Account Advisor (Mandarin- Speaking Preferred!)

Associate Account Advisor

Account Specialist, Enterprise Accounts

Senior Customer Care Trainer

Account Advisor, Enterprise Accounts

Senior Director of Corporate IT

Corporate Account Advisor

Contact Center Manager

Catering Concierge Associate

Manager, Workplace

Manager, Production Infrastructure

Load 10 more jobs18 jobs at Grubhub

Analytics Support Engineer

CCC
Chicago
16 hours ago
+24
The Application Support Engineer is responsible providing system and software support for our current and next generation data warehouse applications. The engineer should be a self-starter and should be able to collaborate with Product Management, Product development, Quality Assurance and Dev Ops teams to acquire the necessary skills and application knowledge needed to support the applications. The engineer will also troubleshoot and resolve any issues that occur in the application software. As a support engineer, you will be responsible for addressing technical customer escalations related to the applications, and resolving them. The engineer will also work closely with the development teams to implement solutions that may require application software changes. This position will be responsible for technical interaction with Customer IT Departments as part of debugging and resolution during system and application outages. The support engineer will recommend appropriate technology options to IT Operations management in order to support the applications.

Customer Success Manager

Client Solutions Advisor

Security Engineer (Blue Team Lead)

SYSTEMS ENGINEER

Trading Technologies International, Inc.
Chicago
16 hours ago
Trading Technologies creates professional trading software, infrastructure and data solutions for a wide variety of users, including proprietary traders, brokers, money managers, CTAs, hedge funds, commercial hedgers and risk managers. In addition to providing access to the world’s major international exchanges and liquidity venues via its TT® trading platform, TT offers domain-specific technology for cryptocurrency trading and machine-learning

SD-WAN Technician

Cloud5 Communications
Chicago
16 hours ago
+13
Cloud5 Communications connects hotel guests and staff using fast, reliable, user-friendly data and voice communications. The unique combination of hospitality expertise and a holistic technology platform is what sets us apart. And our obsession to deliver excellence at every step in the client relationship is what fuels our growth, allowing us to serve more than 4,000 hotels and touch over 1,000,000 users each day. As the pioneer of high speed

Insurance Customer Advocate- P&C Insurance

Clearcover
Chicago
16 hours ago
+36
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position. 

Risk and Compliance Manager

West Monroe Partners
Chicago
21 hours ago
+20
Risk and Compliance Manager 222 W Adams St, 11th Floor Chicago, Illinois, 60606 United States West Monroe isn’t a start-up firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. If you are looking to be a “behind the scenes” technologist, this

Quality Assurance Manager

Field Services Desktop Engineer

Chicago Operations Lead & Consulting Liaison

Operations Manager

Senior Operations Supervisor

Executive Assistant

Service Desk Analyst

Risk and Compliance Manager

Senior Consultant, Supply Chain (Planning)

Manager, ERP

Director, Productivity (Operations Excellence)

Senior Manager - Energy & Utilities - Telecom

Sr. Cloud Architect

Senior Manager, Organizational Change Management (OCM)

Manager - Contact Center

Senior Consultant, ERP (NetSuite)

Senior Consultant, Mergers and Acquisitions (IT)

Manager, Life Sciences

Senior Consultant - High Performance Contact Center (HPCC)

Load 10 more jobs20 jobs at West Monroe Partners

Head of Customer Experience

Scout Alarm
Chicago
1 day ago
The Role: Scout Alarm is currently seeking a Head of Customer Experience who is interested in joining a startup focused on smart home security. This Head of CX will be responsible for hiring, training, and overseeing a growing team of support agents. They will be expected to take ownership over any unexpected tasks that arise to ensure SLAs and customer service metrics are met. We're looking for someone who is tech-savvy, detail-oriented, and

Technical Solutions Specialist

Jellyvision
Chicago
1 day ago
+28
JELLYVISION NEEDS A TECHNICAL SOLUTIONS SPECIALIST  We here at Jellyvision are the proud parents of ALEX®, an interactive employee communications platform that happens to share some DNA (and a sense of humor) with the smash-hit trivia video game YOU DON’T KNOW JACK®, created by Jellyvision's founder. ALEX makes navigating tricky decisions—like choosing and using employee benefits or improving your financial wellness—easier, faster, and more

Office Manager

PEAK6
Chicago
1 day ago
+26
Managing the daily office upkeep – maintaining drawers, cabinets, shelving, coffee bar, supply areas, and conference rooms - to help curate an outstanding employee and guest experience. Ensuring that the Facilities team resources are leveraged and deployed in an effective and productive manner to accomplish all necessary office upkeep tasks. Ensuring equipment such as coffee machines, water dispensers, ice makers, refrigerators, microwaves, kitchen tools and utensils are clean and maintained in good working order. Conducting daily inspections of all spaces to identify service issues or repairs required. Providing daily part-time back up to Receptionist and Facilities Associate; full-time back up required during PTO. Managing our kitchen and snack program – regularly researching new options and ensuring that we are offering the most diverse, cost-effective options to employees. Managing monthly lunches and weekly breakfast orders. Handling day to day issues with the building – report issues, coordinate work, and monitor progress of small repairs to completion (HVAC, electrical, plumbing, carpentry, etc.). Building and maintaining relationships with building staff; attend building meetings as needed. Researching price and order groceries, coffee, paper products, office supplies and miscellaneous inventory as needed.

Merchant Success Manager

Groupon
Chicago
1 day ago
+10
The Merchant Success Manager role is responsible for ensuring that merchants have a best-in-class experience selling on Groupon Goods Marketplace. Ownership will range from managing our Merchant Success team to ensure support service level agreements (SLA’s) are achieved, developing and executing plans to reduce merchant contact rates, to partnering with the Product and Operations teams to improve the overall merchant experience.

Desktop Support Analyst (Tier 2 Support)

Affiliate Client Service Director, Coupons

VP, Corporate Development

Account Manager - Coupons

Head of Creative Services (Internal Agency)

Head of Global Real Estate and Facilities

Manager, Getaways Market Management

Team Lead, Fraud

Market Manager, Groupon Getaways

Head of Affiliates - Coupons NA

Load 7 more jobs11 jobs at Groupon

Call Center Training Specialist

Enova
Chicago
22 hours ago
+24
As a Training Specialist, you’ll be responsible for designing and facilitating training programs to various audiences including new hires, existing employees, and managers both in the call center and throughout Enova. You are bright, energetic, and a creative problem-solver. You will build relationships with key stakeholders, bring innovative ideas to our training processes, and help drive key initiatives throughout the organization. In short, you’ll play a key part in developing Enova’s talent through thoughtful development initiatives that support our culture.

Strategy and Operations Associate

Call Center Supervisor

Executive Assistant Manager

Strategy and Operations, Lead

IT Risk Analyst

Load 2 more jobs6 jobs at Enova

Application Analyst

Relativity
Chicago
22 hours ago
+21
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects. Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges

Product Manager - Corporate IT

Manager.Customer Support

Senior Application Administrator - Atlassian

IT Business Analyst

Customer Success Manager

Disaster Recovery Manager

Load 3 more jobs7 jobs at Relativity

Information Security Analyst | Cyber

Origami Risk
Chicago
1 day ago
+38
Who We Are Origami Risk is a wildly successful Enterprise Software as a Service growing at an exceptional rate. Origami has been consistently ranked the #1 Risk Management Information System (RMIS) in the industry’s most comprehensive studies for the past 5 years. Founded by industry veterans committed to bringing new ideas and advanced features to the RMIS market, Origami Risk’s innovative software is designed with the latest technology and a

Implementation Director

UPshow
Chicago
1 day ago
+12
JOB BRIEF  UPshow is seeking an Implementation Director to manage the planning, execution, and evaluation of customer implementation projects. This is a player-coach role and will be responsible for leading the implementation of enterprise-level clients, developing and executing best practices for the implementation function, and managing a team of implementation specialists. The goal will be to safeguard revenue and retain customers by building

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $38,489
Min: $30K
Max: $55K
Operations Associate $52,825
Min: $32K
Max: $85K
Office Manager $53,000
Min: $20K
Max: $102K
Technical Support $53,964
Min: $36K
Max: $90K
Desktop Support $57,607
Min: $45K
Max: $75K
Sales Operations Analyst $59,357
Min: $40K
Max: $85K
Client Success Manager $67,339
Min: $37K
Max: $135K
Business Analyst $70,735
Min: $35K
Max: $124K
Customer Support Manager $72,457
Min: $37K
Max: $130K
Operations Manager $83,136
Min: $41K
Max: $150K
Business Intelligence Analyst $85,556
Min: $45K
Max: $135K
Senior Business Analyst $92,400
Min: $67K
Max: $125K
Sales Operations Manager $93,408
Min: $70K
Max: $167K
Marketing Operations Manager $98,740
Min: $50K
Max: $125K
Director of Customer Success $116,567
Min: $70K
Max: $181K
Director of Operations $118,370
Min: $80K
Max: $185K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $241,769
Min: $135K
Max: $600K

Top Chicago Companies Hiring for Operations

+10
eCommerce, Marketing Tech
+16
Enterprise Web, Fintech
+16
Healthtech, Software

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