Best Operations Jobs in Chicago | Built In Chicago

Operations Jobs in Chicago

271

Director, Supplier Performance Management - Zoro

Zoro
Northwest Suburbs
3 days ago
+30
Drives accountability with suppliers to ensure operational standards are met and exceeded. Design and implement metrics to measure supplier delivery performance. Design and implement supplier outreach processes to efficiently communicate performance effectiveness and areas of needed improvement. Design and implement processes to efficiently follow up on individual orders that are past due. Integrate Supply Chain processes with Customer Service processes to efficiently update customers on delivery issues caused by supplier performance failures. Closely collaborate with Product Management Leadership to ensure supplier management is coordinated between the strategic level (product managers) and operational level (supplier performance analysts). Closely collaborate with Customer Service Leadership to ensure the efficient information and work flows regarding customer backorders and supplier performance issues.

Director, Logistics Strategy and Operations - Zoro

Sr. Systems Administrator, Zoro

Sr Netsuite Administrator, Zoro

Mgr, Ecomm Merchandising, Zoro

Load 1 more jobs5 jobs at Zoro

Manager, Business Operations

OppLoans
Chicago
3 days ago
+27
Program Management & Improvement. Manage multiple internal programs and processes, including but not limited to sourcing new / innovative technology vendors, building relationships with vendor contacts, assisting in user management and guidelines, troubleshooting, and ongoing maintenance. Become the subject matter expert in developing, maintaining, and enhancing complex and diverse software and user management systems. Optimize existing tools to better serve different teams and customers like Salesforce and telephony, reporting and metric, and gamification platforms. Manage the operation and implementation of new technologies like chatbot, speech to text, document management, optical character recognition (OCR), and knowledgebase systems.  Partner with development and product teams to create enhancements in order to improve functionality. Ensure development remains on schedule. Organize the onboarding process for new vendors including communication, legal and compliance documentation, term negotiation, and product implementation.  Strategy & Analytics. Develop and own strategies to reduce multi-channel customer contacts via the advancement of tools and technologies, implementing customer self-service tools, and improvements to the customer experience and sales floor. 

Kafka Administrator

Arity
Chicago
3 days ago
+22
Manage large scale multi-nodes Kafka cluster environments residing on AWS. Handle all Kafka environment builds, including design, capacity planning, cluster setup, performance tuning and ongoing monitoring. Perform high-level, day-to-day operational maintenance, support, and upgrades for the Kafka Cluster. Creation of key performance metrics, measuring the utilization, performance and overall health of the cluster. Capacity planning and implementation of new/upgraded hardware and software releases as well as for storage infrastructure. Research and recommend innovative, and where possible, automated approaches for system administration tasks. Ability to closely calibrate with product managers and lead engineers. Provide guidance in the creation and modification of standards and procedures. Proactively monitor and setup alerting mechanism for Kafka Cluster and supporting hardware to ensure system health and maximum availability. Proven ability to lead multiple high priorities initiative with aggressive timelines leveraging an agile framework. Comfortable performing in a fast paced, dynamic and ambiguous business environment. Ability to concentrate on a wide range of loosely defined complex situations, which require creativity and originality, where guidance and counsel may be unavailable. Demonstrated a product mindset with an ability to set forward thinking and direction.

Client Engagement Manager

Customer Experience Associate (Contract to Hire)

Jiobit
Chicago
3 days ago
+15
Customer Experience: handling calls and messaging from our beloved customers. Process Creation & Optimization: logistics, freight forwarding, certifications, billing. Business Development: competitive intelligence, surveys, analytics. Product Development: field failure root-cause, alpha/beta testing, feature vetting. Program Management: assist in developing and executing against integrated schedules. Miscellaneous: hands-on testing, packaging, prototyping, shipping, debugging, sales booth support, office maintenance, you name it (and we all do it too!).

Loan Servicing Assistant Manager

Guaranteed Rate
Chicago
3 days ago
+10
Our one goal is to be an advocate for our Customers and lead them through the mortgage servicing process.  If you’re someone with mortgage experience looking for a challenging career at a growing company look no further!  The individual awarded this role will participate in and assist in the day to day management of our mortgage loan servicing department and oversee/implement policies and procedures to enhance our borrower experience.  The ideal candidate will possess extensive customer service experience, some escrow management, and some general mortgage servicing, including collections and related litigation experience. Additionally, qualified candidates should be familiar with all governing regulations, laws, and best industry practices.

Account Specialist

Executive Client Coordinator

Events Coordinator

Real Estate Transaction Manager

General Office Assiatnt

Administrative Assistant

Loan Coordinator

Quote Specialist/Insurance

Title Officer

Corporate Receptionist

National Trainer Underwriting

Client Service Representative

Customer Success Ambassador

Load 10 more jobs14 jobs at Guaranteed Rate

Customer Success Associate

Hireology
Chicago
3 days ago
+19
The Customer Success Associate will work alongside a team of Associates to provide both proactive and reactive support to our customer base. This individual will not own a book of customers but, instead, will share responsibility for providing strategic support to our customer base along with his/her team. Ultimately this individual will be tasked with helping our customers effectively utilize the Hireology platform/process which, by result, will lead to better hiring decisions.

Insurance Customer Advocate (No License)

Clearcover
Chicago
3 days ago
+36
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position. For this role, no previous insurance experience is required. However, you should have experience delivering excellent customer service at a technology company and be patient, empathetic, communicative and genuinely excited to help people.

Senior Support Account Manager

ServiceNow
Chicago
3 days ago
+41
As a SAM, you will be responsible for a defined territory of accounts providing a high-touch support experience to our largest and more strategic customers.  The SAM will be delivering both proactive and reactive services and act as a central point of contact for support related requests.  Working as a support advocate, the SAM helps coordinate efforts within ServiceNow to ensure timely resolution of incidents and problems.  A SAM provides regular communications by conducting service reviews, providing operational summaries and driving status updates on all open high-priority incidents.  A SAM should be comfortable presenting to all levels within an organization including C-Level contacts.     

Senior Director / Head of IT

iManage
Chicago
3 days ago
+26
iManage LLC is in an expansion phase and seeking a Senior Director of IT out of our Chicago office. At iManage, we offer the opportunity to join a rapidly growing and profitable software company where everyone has a voice and ability to make an impact. Supporting over 500 employees globally, you will manage and build a best in class IT organization across the US, EMEA and APJ regions. As a successful candidate, you will possess strong leadership and critical thinking skills to drive our Global IT strategy. Joining as a member of our Senior Leadership team and reporting to our CFO, you will embody the iManage values, promoting a customer orientated culture filled with respect, hunger for learning, accountability and commitment to delivering great outcomes.

Support Engineer

Technical Solution Analyst

VP of Customer Operations

Reverb
Chicago
3 days ago
+15
Promote and enable excellence, upholding customer-centric mentality that Reverb is founded on. Leverage analytics and KPIs to foster product innovation and improved support. Develop support strategy based on quality and quantity, considering performance management, productivity and cost effectiveness across front-lines and tier 2 support. Inspire and mentor a group of 40+ critical thinking problem solvers by driving ongoing training, performance evaluation and promotion. Work with other departmental leaders to ensure that CE(Customer Engagement) team is helping drive new product and marketing initiatives. Establish policies and procedures that accommodate our customers while managing expenses. Expand global support across teams and time zones based on customer demand.

Administrative Assistant

Belvedere Trading
Chicago
4 days ago
+26
Administrative Assistant Belvedere Trading, a leading proprietary trading firm in Chicago, is actively recruiting for an Administrative Assistant that will support both executive and director level leaders across multiple departments. The ideal candidate will have proven experience supporting multiple executives with extensive scheduling, email correspondence and project management. This position requires creative problem solving and strong

Experienced Technology Consultant

Inspirant Group
Chicago
4 days ago
+24
Performing Discovery to better understand what a client is trying to accomplish and how technology may (or may not) facilitate their goals. Developing Implementation Roadmaps and Plans to define iterative, incremental functionality rollouts. Gathering Business and System Requirements by interacting closely with client business and IT stakeholders. Defining Solution Architectures including buy/build decisions and integration approaches. Specifying an implementation approach including methodology, environment management and configuration management approaches . Managing implementation teams comprised of analysts, architects and developers. Supporting testing efforts included test and data management strategies, test plans and execution/automation approaches for functional and non-functional testing. Go-Live Planning including coordination with change management, training and technical deployment teams.

Operations Coordinator

Fooda
Chicago
4 days ago
+13
Fooda is currently recruiting for a Menu Operations Coordinator to support our growing popup client roster and their daily menu needs. This role works closely with the Popup Account management teams and will be responsible for providing daily troubleshooting support. Duties will include monitoring digital menu screens, managing digital marketing, and communicating with people in all of our markets.

Customer Success Associate

Vibes
Chicago
3 days ago
+19
Unique opportunity with a mobile marketing & technology leader We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. The Vibes Mobile Engagement Platform enables marketers to easily manage all mobile communication channels including text messaging, push notifications, Apple Wallet, Google Pay and mobile web campaigns — all through a single interface. Vibes has delivered

Customer Success Manager

Vibes
Chicago
3 days ago
+19
Partner with CS team on complex campaign set-up, reporting and testing. Collaborate with internal teams to architect compelling and impactful solutions. Partner with clients to understand goals and deliver beyond what they thought possible. Manage book of business effectively with emphasis on flawless execution. Support Sr. CSM and CS leadership on strategic accounts and initiatives. Develop deep, integrated relationships with our customers. Extension of customer marketing teams; find new opportunities to grow accounts and uncover/generate revenue. Manage and execute against contract deliverables. Help define customer goals, objectives and KPIs. Represent day-to-day customer voice within Vibes — owner of feedback loop with product and leadership.

Property Manager

Mavrek Development
Chicago
4 days ago
Property Manager This is an internal full-time position, not a contract hire.  Please include a ONE PAGE resume with your submittal.    As the Property Manager, you will be the heading the organization and management of Mavrek’s rental department.  A [typical] day in the life of our Property Manager may include: Joining a training session for the latest property management software. Coordinating necessary vendors and subcontractors to

Customer Success Manager

Livly
Chicago
4 days ago
+12
Oversee the lifecycle of our customers to deliver world-class customer onboarding, training, support, and engagement.  Effectively set, manage, and measure customer expectations and progress during onboarding.  Document all steps and point of contact in our CRM tool (HubSpot).  Lead multiple (virtual or onsite) customer training sessions each day.  Understand individual customer needs and goals to effectively prep for training sessions.   Be the primary point person for all customer questions, inquiries, and requests.  Ability to triage customers’ requests on mornings, nights, and weekends.  Incorporate key customer feedback into product and process improvement.   Collaborate cross-departmentally to market and refine our products.  Drive adoption of new products as they go-to-market.  Help expand revenue in accounts through identifying cross-sell and up-sell opportunities.  Uphold our mission to create joy through great products and service by delivering an exceptional experience for all customers. 

Client Success Associate

Lumere
Chicago
4 days ago
+12
As a Client Success Associate, you will be responsible for supporting our internal client success team in driving engagement, satisfaction, and business development within Lumere’s enterprise accounts. He/she will develop as an advisor and begin to manage core accounts using data to identify and measure opportunities for Lumere to drive value with our solutions. You will also partner closely with our Implementation team to run training programs for new clients/users and generate upsell leads for sales. The successful candidate is a strategic, forward thinker and doesn’t shy away from helping our clients find creative ways to drive change within their healthcare system. Building relationships and creating customer delight is what he/she lives for, and will go above and beyond to turn the average client into a raving advocate.

Community Manager

Omnium Blockchain
Chicago
4 days ago
Omnium is Chicago’s first and only blockchain innovation ecosystem. As its Community Manager, you will serve as the ultimate cultivator of the budding, vibrant, and local blockchain community inside our coworking space and online. By managing all aspects of Omnium coworking space operations, membership, and community engagement, you will be responsible for driving successful outcome for Omnium and the technologists of tomorrow it exists to raise

Software Trainer

Club Automation
North Suburbs
4 days ago
+16
Club AutomationView ProfileWe are hiring   As a Club Automation Software Trainer, you will be tasked with teaching our customers how to use our top-notch software solutions. To be successful in this role, you will need excellent customer service, great communication skills, a ‘whatever it takes’ work ethic, superb motivation and plenty of patience.  What you'll be responsible for... Executing successful training to a diverse set of

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $38,489
Min: $30K
Max: $55K
Operations Associate $52,825
Min: $32K
Max: $85K
Office Manager $53,000
Min: $20K
Max: $102K
Technical Support $53,964
Min: $36K
Max: $90K
Desktop Support $57,607
Min: $45K
Max: $75K
Sales Operations Analyst $59,357
Min: $40K
Max: $85K
Client Success Manager $67,339
Min: $37K
Max: $135K
Business Analyst $70,735
Min: $35K
Max: $124K
Customer Support Manager $72,457
Min: $37K
Max: $130K
Operations Manager $83,136
Min: $41K
Max: $150K
Business Intelligence Analyst $85,556
Min: $45K
Max: $135K
Senior Business Analyst $92,400
Min: $67K
Max: $125K
Sales Operations Manager $93,408
Min: $70K
Max: $167K
Marketing Operations Manager $98,740
Min: $50K
Max: $125K
Director of Customer Success $116,567
Min: $70K
Max: $181K
Director of Operations $118,370
Min: $80K
Max: $185K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $241,769
Min: $135K
Max: $600K

Top Chicago Companies Hiring for Operations

+10
eCommerce, Marketing Tech
+16
Enterprise Web, Fintech
+16
Healthtech, Software

Chicago Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Chicago
LOCAL GUIDE
Best Software Engineer Jobs in Chicago
LOCAL GUIDE
Coolest Offices in Chicago Tech
LOCAL GUIDE
Best Sales Jobs in Chicago
LOCAL GUIDE
Best Perks at Chicago Tech Companies
LOCAL GUIDE
Your Guide to Healthtech in Chicago
LOCAL GUIDE
Best Data Science & Data Analyst Jobs in Chicago
LOCAL GUIDE
Best Marketing Jobs in Chicago
LOCAL GUIDE
Best Design Jobs in Chicago
LOCAL GUIDE
How to Find a Job in Chicago Tech
LOCAL GUIDE
Top Chicago Startup Funding Rounds
LOCAL GUIDE
Women in Chicago Tech
Live your purpose. Work your passion.