Operations Jobs in Chicago | Built In Chicago

Operations Jobs in Chicago

259

Implementation Account Manager

bswift
Chicago
2 days ago
+16
bswift is currently seeking an Account Manager with experience in benefits administration to join our direct Client Services Team. The Account Manager (AM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift's state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Senior Account Manager - Large Market Benefits Adm…

bswift
Chicago
2 days ago
+16
Help manage and provide technical guidance through the implementation of new client Web sites. Continually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log). Test client sites for quality assurance; track and monitor the resolution of issues. Prepare and conduct technical/product presentations, demonstrations and trainings (such as an open enrollment demo for new/changing plans, site text, and release functionality changes, etc.). Provide resolution of client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolution. Maintain thorough understanding of all internal systems to respond to general and specialized client requests. Triage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates. Look for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systems.

Account Manager - Exchange Team

bswift
Chicago
2 days ago
+16
Work closely with one, or more, Project Manager(s) to provide outstanding client support during implementation and/or ongoing client service. Prepares and conducts technical/product presentations and demonstrations. Assist Project Manager(s) with all site, process and training documentation. Help to manage the implementation of new client web sites; manage ongoing maintenance / updates to client web sites; audit and test client web sites. Conduct billing reconciliation. Responds to client questions and concerns about the use of bswift products. Assist in the setup and maintenance of carrier and payroll feeds. Triage customer calls and correspondence to the appropriate person and place; track and monitor the issue resolution. Communicate with bswift customers in a pleasant, professional manner with a can-do attitude. Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage).

Customer Support Representative

TopstepTrader
Chicago
2 days ago
+21
Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution. Use technical ability to master trading platforms, internal tools, and systems. Troubleshoot incoming issues to determine the severity and escalate when needed. Think creatively and passionately about the ways in which we can make every user interaction as meaningful as possible. Contribute to the overall growth and innovation of the company through ideas and participation in collaborative team projects. Contribute to team goals by focusing on CSAT ratings and response time.

Client Response Manager

Connamara Systems
Chicago
3 days ago
+11
Description: Connamara Systems is seeking a Client Response Manager to add to our team. You will be responsible for managing client relationships for deployed software, including trading systems and exchanges, additionally, the candidate will be responsible for diagnosing and tracking issues related to production systems.  This is a dynamic position that straddles Agile DevOps, project management and (traditional or otherwise) client interaction

Senior Executive Assistant

Showpad
Chicago
3 days ago
+17
As Senior Executive Assistant you provide high‐level administrative support to the COO and CRO. You take full responsibility of the agenda management for the COO and CRO and ensure perfect integration of professional and private appointments and events. You manage complex calendar and scheduling requirements. You proactively schedule internal and external meetings and calls, taking into account different time zones. You take charge of booking travel arrangements, hotels, flights, restaurants, etc. You manage all incoming mails and take appropriate action depending on the topic, relevance and urgency. You respond to mails, forward them to the right person or save them in a folder for personal follow‐up by the COO and CRO. You manage social media contacts. You organize personal and shared folders and keep track of the most recent board. information, budget documentation and management meeting presentations. You follow‐up on important professional deadlines and private events and proactively remind the COO and CRO. You track and help drive completion of key deliverable and follow‐up on outstanding items. You ensure Powerpoint presentations are impactful with perfect spelling layout and visual. You will assist the organization in legal and operational projects on an as needed basis.

Desktop Support Admin

CSG
Chicago
3 days ago
+25
The Desktop Support Admin provides both remote and on-site technical support at the desktop level to CSG's internal employees. Since the technical field is constantly evolving, we are looking for someone who keeps up with industry changes and updates his/her skills to remain relevant. Must take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams when necessary. Will document all trouble tickets with clear, concise explanations in a timely manner ensuring adherence to department policies and procedures. 

Executive Assistant

UPshow
Chicago
3 days ago
+12
Managing the CEO’s calendar, including prioritizing his meetings and anticipating/clearing any conflicts. Organizing external and internal meetings, executive networking events, and speaking engagements. Serving as the point person for all communication with the UPshow team. Making frequent travel arrangements. Preparing expense reports in accordance with company policy. Assisting with other special projects and duties as needed.

Manager, Partner Success

ShopRunner
Chicago
3 days ago
ABOUT US As the premier e-commerce network, ShopRunner offers its members free two-day shipping, free returns, and seamless checkout at hundreds of retailers. Spending billions of dollars in the network annually, ShopRunner’s millions of members prove every day that retailers can attract high-value customers by tailoring their shipping and checkout options. ShopRunner’s network of leading retailers includes Neiman Marcus Group, Hudson’s Bay

Senior Account Manager

UPshow
Chicago
3 days ago
+12
About UPshow: UPshow is the leading in-venue social media display network in the United States. With thousands of screens in venues (health clubs, restaurants, sports bars, and leading family attractions like Navy Pier) across the country, UPshow allows patrons to display their social media posts instantly on TVs within the venue. UPshow gives businesses a vastly increased social media presence by maximizing the customer posts inside their venues

Customer Success Specialist - Ergonomics

VelocityEHS
Chicago
3 days ago
+12
The Opportunity: Located in our office in Chicago, IL (preferred) or Ann Arbor, MI office, the Customer Success Specialist - Ergonomics plays a significant role in ensuring client services expectations are met and then some. The Customer Success Specialist - Ergonomics owns client accounts in our various Ergonomics software platforms (Humantech) and collaborates with other departments to ensure services projects are delivered timely, according

IT Manager

project44
Chicago
3 days ago
+15
As an ideal candidate —you are particular about process and details. You can see the big picture and take in all the information to find ways to run more effectively. In this role, you should be highly details and a self-motivator. You have a passion IT and enjoy working in a fast paced environment. You are an excellent communicator and collaborator and can work with a diverse group. You have an entrepreneurial mind and thrive in an agile environment.

Account Manager, Direct

Cars.com
Chicago
3 days ago
+21
We are currently looking for an open-minded, eager to learn Account Manager to join our large, ever-evolving, FUN Account Management team. As an Account Manager, you will provide ongoing support via phone and email to both new and existing Cars.com accounts as well as Direct Sales Representatives. The role serves as a liaison between our dealer and sales customers and many other departments throughout Cars.com. Your focus will be on providing excellent customer service and resolving issues to fuel Cars.com growth and ensure customer retention. The ideal candidate is open to future opportunities within our inside or field sales team. 

Senior Manager, Organizational Development

Senior Customer Success Manager

Built In
Chicago
3 days ago
+17
Partner with the AM to execute on the operational and product utilization related goals of the Customer. Create Success Plan by providing user-focused training, onboarding, and engagement. Partner with the AM on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk. Work cross functionally with other departments in the company like content writers, event managers, project managers, product team, etc to ensure delivery of customer objectives. Ensure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success. Identify and provide product education and ongoing onboarding needs through analysis of engagement metrics and drive best practices. Expedite technical and purchase-related escalations. Act as a trusted advisor to the end users and key stakeholders to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value. Maintain an understanding of Built In products and tech industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs. Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize use of Built In Products.

Configuration Specialist (Customer Service)

Chowly Inc.
Chicago
3 days ago
The Chowly Configuration Specialist provides a 5-star customer experience to all Chowly clients. Working in office, the Chowly CS contacts signed Chowly clients to schedule and complete installations, organize launches and provide on-going support to clients POS integration services. This is a full-time role with room for career growth through managing other Configuration Specialists in the department. Currently Chowly is looking to build out new

Implementation Specialist (Customer Service)

Chowly Inc.
Chicago
3 days ago
The Chowly Implementation Specialist provides a 5-star customer experience to all Chowly clients. Working in-office, the Implementation Specialist is in charge of onboarding new clients and walking them through the operational process. This includes welcoming the client to Chowly while making sure the team is set up for success by gathering needed information, detailing the service, making sure expectations are set and met, and managing this

Consultant, Continuous Improvement

Strata Decision Technology
Chicago
4 days ago
+18
As a Continuous Improvement (CI) Consultant, you will be responsible for working on a team with other Strata team members to implement, to adopt and to optimize our Continuous Improvement and Productivity Reporting software, driving best practices in Cost and Quality Improvement for our clients.

Consultant, Advanced Planning

Strata Decision Technology
Chicago
4 days ago
+18
Here @ Strata… We are committed to our mission to help heal healthcare. Our unique culture is driven by a social, hardworking environment full of talented people solving problems together.  We embrace learning, cross-team collaboration, and continuous career growth.  Lifting each other to lift our clients, our product, our company.   If being part of a fun, fast-moving, innovative team is what you seek?  Keep reading.    We look for someone who:

Customer Experience Specialist & Stylist

The Tie Bar
Chicago
4 days ago
About Us The Tie Bar is a Chicago-based, direct fashion brand that is disrupting the men’s accessories space. We are the #1 e-commerce destination for high quality, affordable ties, socks and other accessories. We're a small, entrepreneurial team with big ambition. We have the wind of a strong brand and established traction at our back. Responsibilities: ·       Outgoing, energetic personality, with a talent for fashion and sales.

Customer Onboarding Specialist

ReviewTrackers
Chicago
4 days ago
+22
Ownership of our customer onboarding process to ensure new users have the tools they need to be successful. Friendly and fast support to customers and internal teams; including troubleshooting, best practices for using .ReviewTrackers software, and guidance about the review industry via email, phone and in-person. Continual process improvement that adapts along with our product and industry. Front-line support for our Managed Services clients.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $37,505
Min: $33K
Max: $42K
Technical Support $49,095
Min: $36K
Max: $86K
Office Manager $50,533
Min: $20K
Max: $65K
Desktop Support $58,500
Min: $45K
Max: $75K
Operations Associate $58,563
Min: $37K
Max: $96K
Sales Operations Analyst $58,600
Min: $40K
Max: $80K
Client Success Manager $60,863
Min: $40K
Max: $93K
Customer Support Manager $66,821
Min: $37K
Max: $130K
Business Analyst $69,288
Min: $35K
Max: $124K
Operations Manager $86,929
Min: $55K
Max: $150K
Business Intelligence Analyst $86,933
Min: $45K
Max: $135K
Senior Business Analyst $92,500
Min: $67K
Max: $125K
Sales Operations Manager $92,681
Min: $70K
Max: $167K
Marketing Operations Manager $103,422
Min: $80K
Max: $125K
Director of Operations $117,667
Min: $85K
Max: $167K
Director of Customer Success $119,346
Min: $70K
Max: $181K
Vice President of Operations $177,800
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $204,750
Min: $150K
Max: $275K

Top Chicago Companies Hiring for Operations

+22
eCommerce, Retail
+16
Enterprise Web, Fintech
+20
Professional Services
+16
eCommerce, Events

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