Operations Jobs in Chicago | Built In Chicago

Operations Jobs in Chicago

276

Production Support Analyst

NextCapital
Chicago
3 days ago
+11
We're looking for an organized and highly motivated Production Support Analyst to join our team. Our Production Support team manages production issues and collaborates with internal teams to ensure software defects as well as operational tasks are corrected and/or routed to the appropriate team. You will be responsible for triaging tickets, working with partners on outstanding issues, developing reporting and dashboards, and becoming a Subject Matter Expert on the NextCapital line of Products.

Client Services Associate

Sterling Trading Tech
Chicago
3 days ago
+17
Financial Technology Client Services Rapidly growing financial technology firm looking to expand its Client Services team. We provide software and trading technology to financial institutions and professional traders around the world. We're looking for a self-motivated individual with excellent communication skills and a working knowledge of the trading industry. The position offers tremendous upside and opportunity for advancement for the right

IT Support Technician

Cloud5 Communications
Chicago
3 days ago
The IT Support Technician provides support solutions for all Cloud5 technology needs.  The IT Support Technician oversees and executes on internal Help Desk activity, equipment provisioning, and system maintenance and security.  Thorough yet concise documentation and communication is necessary to succeed in this role.

Bento Customer Success/Support

Bento for Business
Chicago
3 days ago
+15
Be the product expert: Answering questions via chat, phone and email inquiries on features & functionality, you'll be responsible for learning the product inside and out and communicating with customers in a user-friendly way. Account management: Placing calls to our newest customers, welcoming them to the Bento Family and going over best practices for their business needs. Sales: You'll be the go-to to provide program information for inbound pre-sale inquiries as well placing calls to follow up with inactive customers. Compliance: As a financial product/service, there are various rules and regulations that must be met in order to get new customers on-boarded. Calling customers to collect necessary documents and reviewing enrollments to ensure that these requirements are met. Creative problem solving: There are a variety requests that may come your way: from a card being lost or stolen to having log in trouble, you'll handle them all. Sometimes the answer will be straightforward, sometimes it will take a keen eye and a knack for investigation-- you'll ask the right questions to get to the facts, and find a creative way to provide the ideal, accurate solution. Collaborate: You'll have endless opportunities to work with various parts of the business by troubleshooting and triaging technical issues. You'll be interfacing with developers, designers, and other internal and external key stakeholders to support client needs as new bugs are discovered and get escalated. Customer advocacy: You'll be the voice of the customer; the customer champion. The customer feedback you'll solicit and compile will help drive product and process improvement and customer satisfaction.

Part-Time Catering Event Coordinator

Fooda
Chicago
3 days ago
Fooda is currently recruiting for a Catering Event Coordinator to support our growing catering client roster. These are excellent opportunities for candidates with a hospitality background who are eager to learn about catering and our large network of restaurant partners.

Part-Time PopUp Event Coordinator

Fooda
Chicago
3 days ago
Fooda is currently recruiting for a Part Time PopUp Event Coordinator to support our growing popup client roster. This is an excellent opportunity for candidates with a hospitality or event background who are eager to learn about customer service and Fooda's growing network of restaurants.

Client Success Representative

Infutor Data Solutions
Chicago
3 days ago
The Client Success Representative is the a critical member of the Customer Success Team, providing support to one or more Infutor Account Manager, and an assigned portfolio of clients. This position reports to the VP of Customer Success, and may require quarterly travel to meetings/training which take place in the Chicagoland area.

Account Management Executive

Infutor Data Solutions
Chicago
3 days ago
The Account Management Executive serves a critical function within the Customer Success Team to establish partnerships with existing and emerging Fortune 5000 companies. Through relationships and deep account knowledge, the Account Management Executive brings higher value to their customers, helping them work smarter through Infutor's product and service solutions.

Agency Customer Success Manager

Sprout Social
Chicago
3 days ago
+24
As a Customer Success Manager at Sprout Social, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with names like Evernote, adidas, West Elm and Edelman. Our team prides ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experience to each and every customer. As a whole, Sprout supports the social media efforts of over 25,000 brands around the globe.

Remote Customer Experience Representative - Part T…

ParkWhiz
Chicago
3 days ago
+16
Bringing a laser-like focus to customer support via telephone during day time hours. Delicately balancing swift customer resolutions with warm, pleasant support. Mastering company policies and showing ability to think quickly when the pressure is on!

Security Compliance Analyst

SilkRoad
Chicago
3 days ago
We are currently seeking a solid compliance focused individual who will own the responsibility for strategically planning and successfully executing SilkRoad's GDPR, SOC 2 and ISO compliance roadmap. Being able to work with external IT audit firms as well as internal technical staff members is a must! This is a high visibility position within SilkRoad where this individual would be managing regulatory and compliance deliverables as well as being the SME on GDPR, SOC 2 and ISO related topics and questions from internal technical staff.

Customer Success Representative

Blitsy
Chicago
3 days ago
About Us Blitsy is a Chicago-based e-commerce company making it easier to buy arts and crafts supplies online. Recently acquired by A.C. Moore, an East coast specialty arts and crafts retailer with over 135 brick and mortar locations, we are growing our team and looking for a friendly Customer Sucess Representative who is ready for a new challenge. Our office is located in Chicago’s West Town/Ukrainian Village inside of a historic building that

Overnight Infrastructure Engineer

Entara
Chicago
3 days ago
+14
Wanted: A Midnight Manipulator of Cosmic Conundrums (ALSO KNOWN AS AN OVERNIGHT INFRASTRUCTURE ENGINEER) WHAT YOU’LL BE DOING (Otherwise known as the fine print, the list of job tasks and responsibilities.) Overnight Infrastructure Engineers are primarily responsible for taking the lead on providing support to Entara’s clients calling in with IT infrastructure support issues, as well as addressing issues generated by our monitoring systems.

VP of Commercial Operations

Cooler Screens
Chicago
4 days ago
+10
Cooler Screens is backed and led by some of the most prominent Chicago & Silicon Valley leaders, advisers, and investors and has developed a digital solution to create and transform a multi-billion dollar industry and positively affect the buying experiences of consumers in the US and beyond.  If you’re looking to get on the ground floor of the next digital revolution and Chicago tech success story – this opportunity may be for you. As the VP of

Call Center Department Manager

Enova
Chicago
4 days ago
+24
As a Department Manager, you’ll be a key player on our Operations Team. You will oversee day-to-day functions for call center representatives and managers across multiple shifts and/or departments. You’ll be responsible for ensuring a high level of customer service and drive department production to exceed goals. You’re a problem-solver, you have strong leadership skills, and you’re able to maximize resources to get the job done. If this sounds like you, read on...

Strategy and Operations, Lead

Strategy and Operations Associate

Early Morning Call Center Supervisor - Loan Processing Team

Compliance Specialist

Afternoon Call Center Supervisor- Loan Processing Team

Load 2 more jobs6 jobs at Enova

Insurance Customer Advocate (No License Required)

Clearcover
Chicago
4 days ago
+20
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position.  For this role, no previous insurance experience is required. However, you should have experience delivering excellent customer service at a technology company and be patient, empathetic, communicative and genuinely excited to help people. 

Insurance Customer Advocate (P&C Licensed)

Clearcover
Chicago
4 days ago
+20
- Manage large amounts of incoming and outgoing customer interactions (calls, texts, chats, social media outreach). - Identify and assess customers’ needs through relatively unstructured interaction. - Handle customer complaints, provide appropriate solutions and alternatives, follow up to ensure resolution. - Build sustainable relationships and trust with customers through open and interactive communication. - Keep records of customer interactions, process customer accounts and file documents. - Deliver on Clearcover’s promise to our customers by actually solving their problems (also paying attention to a few service level guidelines and policies).

Customer Success Manager - Portuguese Speaking

ActiveCampaign
Chicago
4 days ago
+18
As a Customer Success Manager at ActiveCampaign, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with more than 60,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.

Account Manager - (Spanish Speaking)

Director of Customer Success

Customer Success Manager

Director of Customer Support

Account Manager (Portuguese Speaking)

Product Support Specialist

Load 3 more jobs7 jobs at ActiveCampaign

Online Support Agent (Nights and Weekends)

Vivid Seats
Chicago
4 days ago
+16
Onsite attendance required. Receive and respond to inbound e-mail and live chats; gather and verify required information. Develop and present solutions to customer issues. Update internal order notes appropriately. Ensure proper security procedures are followed during all customer interactions. Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information. Make outbound calls to follow up on customer issues as necessary.

Online Support Agent

Vivid Seats
Chicago
4 days ago
+16
Onsite attendance required. Receive and respond to inbound e-mail and live chats; gather and verify required information. Develop and present solutions to customer issues. Update internal order notes appropriately. Ensure proper security procedures are followed during all customer interactions. Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information. Make outbound calls to follow up on customer issues as necessary.

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $37,035
Min: $30K
Max: $42K
Office Manager $50,533
Min: $20K
Max: $65K
Technical Support $52,242
Min: $36K
Max: $90K
Desktop Support $58,500
Min: $45K
Max: $75K
Operations Associate $58,563
Min: $37K
Max: $96K
Sales Operations Analyst $58,600
Min: $40K
Max: $80K
Client Success Manager $65,463
Min: $40K
Max: $115K
Customer Support Manager $69,250
Min: $37K
Max: $130K
Business Analyst $70,895
Min: $35K
Max: $124K
Operations Manager $86,929
Min: $55K
Max: $150K
Business Intelligence Analyst $86,933
Min: $45K
Max: $135K
Senior Business Analyst $92,500
Min: $67K
Max: $125K
Sales Operations Manager $93,695
Min: $70K
Max: $167K
Marketing Operations Manager $103,422
Min: $80K
Max: $125K
Director of Operations $118,000
Min: $80K
Max: $167K
Director of Customer Success $119,346
Min: $70K
Max: $181K
Vice President of Operations $173,818
Min: $130K
Max: $245K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $250,667
Min: $150K
Max: $600K

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