Operations Jobs in Chicago

301

Application Support Specialist

Mastery Logistics Systems
Chicago
1 week ago
+18
Work collaboratively with customers as they transition from project implementation and go-live to active customers. Represent the Mastery brand & values during all client interactions . Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the Logistics industry. Manage a queue of active tickets from customers and route tickets appropriately to ensure customer satisfaction. Identify, communicate and escalate critical issues to appropriate internal and external parties. Monitor software applications, re-set user passwords, establish user permissions, and work with third party vendors and other software related support functions. Troubleshoot software issues and collaborate with software development for remediation. Perform after-hours support as necessary for Mastery customers.

SAP Business Systems Analyst

DFIN
Chicago
1 week ago
+42
The Business Systems Analyst III, Human Resources Applications role works within the IT organization supporting Human Resource applications and related processes. This role will work closely with colleagues in the Human Resources organization to manage the daily operations of our HR systems, in addition to driving innovation, efficiency and improvement in our portfolio of applications. The candidate for this role should have sufficient experience maintaining and enhancing HR applications & integrations, working with sensitive employee data, and a strength in task management. This role also acts as an intermediary between the business community and the technical community working with IT project teams and business clients to collect, clarify, and translate business requirements.

IT Strategic Procurement Manager

DFIN
Chicago
1 week ago
+42
Reporting directly to the Vice President of Global Procurement, the IT Strategic Sourcing Manager is responsible for the procurement and strategic development of IT materials/services. The IT Strategic Sourcing Manager will identify cost savings opportunities and manage current/new supplier relationships through contract execution and negotiations. This individual will manage cross-functional projects to drive efficiencies through the organization and generate cost improvements to create a value proposition for the organization.

Network Escalations Engineer

Cisco Meraki
Chicago
1 week ago
+45
You will be a part of a Technical Service team of extraordinary technical engineers who are excited to grow into the "Support of last resort" for systemic technical issues experienced by our highest-value customers that cannot be resolved through the normal Support process. Your average work week might consist of working on assigned critical issues, monitoring/responding to Escalation calls/threads, and coding/automating test plans associated with critical issues. You might also have 20% travel.

Customer Success Team Leader (USA)

Bringg
Chicago
1 week ago
+26
Lead a team of Customer Success that is handling a portfolio of clients. Take ownership of your team member and your accounts through the customer life cycle and lead them to growth. Take active ownership to enable renewal of Bringg`s customers. Train and onboard new team members. Focal point for the customer for all project related activities. Contribute to creating scale methodologies, processes, knowledge mapping, onboarding and best practices. Mediate conflicts and mitigate risks.

IT Portfolio Analyst

Motorola Solutions
Chicago
1 week ago
+48
The primary purpose of this role is to enable decision making related to the IT Investment Portfolio (project work) by driving business case development, providing timely and accurate information related to planned, forecasted, and actual spend by project and measuring business value realization. It requires close coordination with project leads/managers.

Information Security - Insider Threat Analyst

IT Administrative Assistant

Sr. IT Business Analyst - ERP Applications

IT Business Analyst - Finance Applications

Oracle EBS Business Systems Analyst

Google End-User Support & Development Expert

Procurement Category Manager - Managed & Support Services

Executive Assistant

Load 5 more jobs9 jobs at Motorola Solutions

Network Engineer

Optiver
Chicago
1 week ago
+29
Deploy, monitor, and configure network infrastructure. Manage Cisco and Arista network equipment. Recommend and implement system improvements. Provide technical expertise and support to a high frequency trading floor in a competitive market-making environment. Track and solve issues as part of a fast-paced results driven set of IT teams.

Technical Operations Analyst (2020 Start)

Optiver
Chicago
1 week ago
+29
As the Technical Operations Analyst, you will help us achieve that goal. You will be trusted to handle a broad suite of tasks across all facets of the business. The person we seek is always mindful of risk yet still able to facilitate fast-paced innovation across the firm. If you are interested in gaining experience with both the business and technical sides of a market making trading firm, this role will provide that opportunity.

Microwave Tower Technician

DRW
Chicago
1 week ago
+38
Perform work on towers and rooftops including line and antenna installation, grounding/electrical tasks, path alignments and troubleshooting. Respond quickly and effectively to resolve all trouble tickets, following applicable policies and standards within established timeframes. Keep team lead well-informed about operational and maintenance issues associated with sites, suggesting improvements to standards as needed. Assist in project budgeting and schedule estimating, internally and with external contractors and vendors. Safely operate all supporting equipment, including vehicles and rigging tools. Contribute to keeping site documentation up to date.

Network Engineer (Data Capture)

Receptionist/Facilities Administrator

Sr. Customer Success Manager (Sr. CSM)

PowerReviews
Chicago
1 week ago
+35
As a Sr. CSM, you will work with clients to provide measurable results to prove the value and ROI of the client’s investment. Sr. CSMs focus on ensuring clients are adopting products and features while keeping best practices in mind, training on PowerReviews platform and engaging with relevant tools to optimize their UGC program. The Sr. CSM should focus on outcomes defined between the client and CSMs via success plans that are reviewed on a regular cadence. Post-sales, Sr. CSM own the day to day program execution and help to deliver the ROI and value of the product and its impact. Sr. CSM will also focus on building relationships across the organization via adoption/training (brand managers, e-commerce, marketing, social, analytics, customer service, operations and other relevant departments) alongside Account managers to penetrate the account. 

Executive Assistant

Stats Perform
Chicago
1 week ago
+24
STATS is looking to hire an Executive Assistant, reporting to our COO. In this role, you'll manage and prioritize a constantly shifting, complex calendar of conferences and appointments, through communication with internal and external executives, departments and teams. As an Executive Assistant, you'll act as the primary point of contact for internal and external parties on matters pertaining to the COO and will be in charge of special projects related to key business initiatives.

Director, Client Success

Lumere
Chicago
1 week ago
+42
We are seeking an experienced and driven Director of Client Success to lead our established account management team across Lumere’s entire portfolio of existing accounts. You’ll work closely with our team of Executive Partners to define and execute strategies to maximize growth, retention, satisfaction, and engagement; and partner with cross-functional leaders to ensure effective execution of the desired strategy at each account.

Arity - Digital Media Success Manager

Arity
Chicago
1 week ago
+22
The Digital Media Success Manager is an enthusiastic and driven digital media expert who will join Arity's Global Customer Success organization. The Digital Media Success Manager has a passion and aptitude for working with customers, media, and data. They are skilled at providing actionable insights and consistently demonstrate hands-on abilities when collaborating with customers and company stakeholders. This role is responsible for planning, executing, and managing media and digital campaigns, strategies, analysis, optimization, budget and creative management, achieving performance objectives, and ensuring all deliverables are high quality and on time. The Digital Media Success Manager also onboards customers and collaborates with them to ensure key activities, performance metrics, and insights are understood to provide opportunities to grow and evolve how we work together. 

Arity-Executive Administrative Assistant

Arity-Infrastructure Engineer

Arity-Hadoop Systems Engineer

Client Executive

SilkRoad Technology
Chicago
1 week ago
+42
Our sales team is seeking a Client Executive to develop, maintain and grow new and existing client relationships. The Client Executive will create and execute an annual territory plan to generate new revenue from existing clients and identify and convert prospects into clients. This role will develop leads from direct prospecting, internal marketing campaigns, and development of client and partner referrals.

Customer Retention Manager

Cvent | Kapow
Chicago
1 week ago
+27
Assist in identifying problem accounts, work cross-functionally with a team of Account Managers to mitigate the risk of cancellation or future disservice and serve as a point of contact for the customer if they, or the Account Manager, requests escalation internally. Improve the retention rate for Cvent's existing customer base and thus increase revenue impact across Cvent Products. This includes remediating assigned at-risk accounts as well as identifying new revenue generating opportunities within at-risk accounts, when appropriate and relevant. Advise the assigned Account Manager on suggested remediation and next steps and/or work directly with the customer toward a resolution, if appropriate. Customer Retention Managers are expected to develop a complete and unbiased understanding of the escalated account situation and work with the relevant teams to find a solution. Manage the data collected through the At-Risk Account (ARA) program and be prepared to present key feedback to Cvent leadership and department leads. Help coordinate and then ensure consistency across the various teams in terms of policies and processes for handling at-risk customer interaction and escalations.

Manager, IT Infrastructure

GoHealth
Chicago
1 week ago
+39
GoHealth is seeking a Manager of IT Support to oversee the team and efforts of well-functioning technical environment and the in-house technical hardware, software and system support. Members of this team work with a variety of equipment and systems including desktops, laptops, network connectivity, and Windows/Mac/Linux software. This is a brand new role reporting into the Director of IT Operations! You will come in with a proactive and eager mind to help drive the actions of rapidly responding to technical issues impacting end users and key business operations. GoHealth has 4 locations (2 in Chicago) and you will be responsible for the oversight of IT Support employees and technical support amongst our overall geographical footprint. Building and maintaining relationships cross-functionally will be important to you and at all levels with the organization.

Manager, IT Support

Customer Success Manager

Outcome Health
Chicago
1 week ago
+15
The Customer Success Manager (CSM) is part of the Outcome Health Customer Operations team. The objective of this role is to drive adoption of our platform within our customers and act as a trusted advisor to our customers, in order to help them create and achieve objectives and goals for our suite of assets. The CSM serves as a key project manager to assigned accounts, to support effective onboarding and complex implementation of products, services and training to new and existing customers. CSMs partner closely with our Customer Care team to ensure Customers achieve success in the customer experience space in addition to the customer objectives space.

Disaster Recovery Manager-19-0843

Relativity
Chicago
1 week ago
+54
The Disaster Recovery and Business Continuity Manager is responsible for developing, maintaining, and managing the company’s disaster recovery and business continuity program. The manager will support all activities necessary to enable the company to prepare for and respond to a business interruption. The role will collaborate with key stakeholders throughout Relativity to evolve disaster recovery and business continuity maturity and increase RelativityOne effectiveness and efficiencies.

Manager, Customer Support 19-0836

ITIL Incident Manager - RelativityOne Service Delivery-19-0863

Head of Corporate Development 19-0791

Manager, Strategy and Business Operations 20-0031

Operations Associate,Support Operations 19-0854

Director of Operational Risk Management 19-0840

Load 3 more jobs7 jobs at Relativity

Office Manager

PerkSpot
Chicago
1 week ago
+39
Excellent written, verbal, interpersonal, and organizational skills. A strong work ethic and a roll-up-your-sleeves, can-do attitude. An outgoing and friendly nature, with an abundance of positivity. Proficiency in the use of email, internet, and Microsoft Office products. Professional in appearance and attire. Prior experience in the service/hospitality industry and/or facilities management a plus.

Customer Success Manager

Amper Technologies, Inc.
Chicago
1 week ago
Amper is hiring an empathetic, diligent Customer Success Manager who is excited about growing their client management career at an innovative, well-funded startup. We have recently raised over $3.5M in seed capital and are looking to quickly grow our team and scale our company.   As a Customer Success Manager at Amper, you will be responsible for onboarding and educating customers on how to use Amper in their factory to improve operations. You

Operations salaries in Chicago

Job Title Average Salary Salary Range
Customer Support Rep $42,522
Min: $28K
Max: $62K
Operations Associate $50,406
Min: $30K
Max: $85K
Office Manager $54,170
Min: $20K
Max: $102K
Technical Support $58,870
Min: $36K
Max: $123K
Desktop Support $61,841
Min: $45K
Max: $102K
Sales Operations Analyst $66,788
Min: $40K
Max: $150K
Customer Support Manager $72,852
Min: $37K
Max: $130K
Business Analyst $73,591
Min: $35K
Max: $180K
Client Success Manager $79,293
Min: $37K
Max: $151K
Business Intelligence Analyst $83,954
Min: $45K
Max: $135K
Operations Manager $84,027
Min: $41K
Max: $150K
Marketing Operations Manager $94,477
Min: $50K
Max: $125K
Senior Business Analyst $95,252
Min: $67K
Max: $135K
Sales Operations Manager $95,537
Min: $70K
Max: $167K
Director of Customer Success $120,525
Min: $70K
Max: $190K
Director of Operations $128,268
Min: $82K
Max: $220K
Vice President of Operations $180,765
Min: $130K
Max: $250K
Vice President of Care $188,250
Min: $175K
Max: $210K
COO (Chief Operating Officer) $209,932
Min: $60K
Max: $600K

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