Customer Success Jobs in Chicago

114

Bilingual Social Work Care Manager (Spanish)

VillageMD
Chicago
10 hours ago
+36
Integral to our care management team, the Social Work Care Manager will be responsible for addressing Social Determinants of Health (SDOH), addressing the behavioral health needs of patients and families and for monitoring behavior modification in high risk patients through empowerment and teaching of self-management skills. As a new member of our team, you’ll work closely with our care team to connect the dots of collaborative patient care.

Customer Success Representative

G2
Chicago
10 hours ago
+42
The Customer Success Representative should have a high level of organization, initiative, and excellent communication skills. This a new role at G2, and the candidate we are looking for should have an entrepreneurial spirit and ideally be able to understand business processes, and recommend when and how changes should be made.

Support & Services Manager

ReviewTrackers
Chicago
11 hours ago
+47
ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Support & Services Manager to join our Customer Success Team. The customer success team at ReviewTrackers serves as a blend of account management, product enablement, and customer support. The Support & Services Manager will be responsible for managing our onboarding and support team. Come join us as we continue to change the way businesses interact with their customers!

Client Principal

ThoughtWorks
Chicago
22 hours ago
Establish, build, and maintain long-term, value-based relationships with a growing number of senior client stakeholders. Farm and manage between one and three accounts at a time . Drive $15 million to $50 million in revenue per year from accounts to meet or exceed profitability targets. Ensure the creation and execution of existing account strategies, and build “win-win” value propositions at the company and individual levels.  Help develop a range of IP and best practices around client and portfolio development in order to build the client base into a significant strategic asset. Approach client executives as true business partners versus software delivery partners, expanding the company’s breadth and depth to its full potential. Drive offshoring as an integral part of the delivery method. Oversee ThoughtWorks’ execution of engagements, providing early visibility to leadership regarding potential risks. Continually stay up to date with the company’s business strategy and IT goals.

Restaurant Fulfillment Specialist

Grubhub
Chicago
1 day ago
+31
Facilitate the onboarding of new accounts with the goal of getting them live on the platform as quickly as possible. Build and manage the client relationship during this onboarding experience to exemplify our Customer Obsessed value. Coordinate with both restaurant owners and internal GH teams to get restaurant accounts built and live on the platform. Examples of internal collaboration include scheduling photoshoots, partnering with the logistics team to ensure equipment is shipped, and working with the Sales team to confirm restaurant submissions are valid. Influence Restaurant Owners and provide insights on the value of getting onto the platform as quickly as possible to align with your goals and company goals. Proof contracts, menus, tax details, and more to ensure documentation lines up with GrubHub standards & legal responsibilities. Provide guidance to Restaurant Owners on their menu content, self-service tools, and different features Grubhub offers.

Account Advisor (Mandarin- Speaking Preferred!)

Account Advisor, Enterprise Accounts

Customer Success Manager

Yello
Chicago
1 day ago
+36
The Senior Customer Success Manager works to engage, retain, and enable our customers to maximize the full value of Yello’s solutions. As the trusted advisor and advocate for our customers, the Senior Customer Success Manager (Senior CSM) manages the overall relationship with assigned customers throughout the post-sales lifecycle. The Senior CSM is responsible guiding customers to success and driving product adoption, overall satisfaction, and renewal by engaging resources across Yello to deliver desired outcomes.

Vice President, Customer Success

FOURKITES
Chicago
1 day ago
+40
As the Vice President of Customer Success, you will lead the global Customer Success team with current team members in Chicago, Chennai, and Amsterdam. The ideal candidate will be equally passionate about FourKites solutions, customer outcomes, and leading and inspiring a team.

Arity-Customer Success Manager

Arity
Chicago
1 day ago
+22
The Insurance Solutions Customer Success Manager is an enthusiastic and driven team member who will join Arity's Global Customer Success organization. This role focuses on supporting clients onboarding into, and evolving within, the world of mobile and/or device telematics. The Customer Success Manager has a passion and aptitude for working with customers, software, and data. They are skilled at engaging with customers, internal stakeholders and a variety of teams in Product, Engineering, Marketing and Sales to launch and evolve Arity products all-the-while providing value and meaningful outcomes for Arity customers. This role is responsible for planning, executing, and managing customer onboarding ensuring all deliverables are high quality and on time. The Customer Success Manager also ensures key operational activities, performance metrics, and insights are understood to provide opportunities to grow and evolve how we work with customers.

Arity-Sales Support Manager

Client Services Optimization Coordinator

Echo Global Logistics
Chicago
1 day ago
+25
Maintain and Centralize Documentation. Contracts and addendums information. Client contact information. Maintain BD Referral List. Ops Handbook library content. Update Industry and PPI Slides. Responsible for Department Organization. Maintain accurate and current seating chart. Coordinate monitor, computer, equipment upgrades. Facilitate hotel desk space for off-site managers. Maintain AM, OM and AE email distribution lists. Create new accounts within Salesforce. Tracking and collection of review calibrations. Department meeting preparation and facilitation.

Customer Success Analyst

Amount
Chicago
2 days ago
+32
We are seeking a Customer Success Analyst to help develop, nurture, and expand existing bank partner relationships. This individual will directly support Customer Success Managers in the day to day management of key relationships, including strategic planning, issue resolution, and performance reporting. We are seeking a candidate with exceptional communication skills who pays attention to details. This position will have direct exposure to bank partner executives and product teams. The ideal candidate will have past experience working with large, complex organizations in the banking or SaaS technology industry.

Account Executive

Cisco Meraki
Chicago
2 days ago
+45
As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be tasked to demo Cisco Meraki technology via WebEx to end users and our partner organization. 

Bento Customer Success Specialist

Bento for Business
Chicago
2 days ago
+25
To help execute on our mission, we’re looking for a multi-dimensional Customer Advocate to provide exceptional support to our customers. Through live chat, phone, and email, you’ll help us ensure that our clients and prospective customers have a positive experience using Bento. You must bring a can-do, customer-focused attitude to get the job done.

Customer Experience Associate

Home Chef
Chicago
2 days ago
+10
You have a real passion for helping Home Chef customers and possess excellent customer service skills. You must be able to work in a team environment and individually to serve our customers’ needs. As a Customer Experience Associate, you will serve as the front line of communication between the company and our customers. Associates will respond to customer issues, complaints and inquiries via phone, email and chat. You will act as a brand ambassador by being an expert in our product and sharing it with our customers.

Associate Customer Success Manager

Integral Ad Science
Chicago
2 days ago
+49
Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners. Build a solid understanding of all IAS products and processes. Manage a dynamic, high-volume list of clients. Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services. Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner. Prepare regular reporting and data analysis of client activity. Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions. Attend external meetings and present to clients. Create process and methodology documentation. Develop client relationships to incorporate a deep understanding of client goals. Communicate client needs and act as an internal advocate for owned clientsAdhere to IAS values at all times.

Client Outreach Associate, Healthcare Sales (AE) -…

TransUnion
Chicago
2 days ago
+39
Reporting to the Regional Market Leader – Sales, the Client Outreach Associate is responsible for supporting the regional go-to-market team by forging relationships with new health systems, hospitals and other potential clients in the assigned region. In addition, Client Outreach will facilitate the internal sales processes for all new and existing clients in the assigned region. As a member of a regional team, the Client Outreach Associate will assist in the development of monthly, quarterly and annual strategic plans to ensure revenue growth targets are achieved. Client Outreach Associates will amplify our presence in the assigned region by educating prospects on the value of the solutions TransUnion Healthcare delivers. Effectively documenting client communications, supporting the capture of key market intelligence and facilitating the capture of required contract data will be key responsibilities. Coordinating with support resources in a matrixed environment will be a key to success in this role. Success in the role will be measured by the achievement of revenue growth targets.

Credit Reporting Client Support Analyst (B2B)

Customer Enagagement Consultant

Healthcare Client Executive

Customer Success Manager

CCC
Chicago
3 days ago
+32
The primary objective of the Customer Success Manager is to work with the GVP and NAM’s as well as the client in addressing operational and service management issues associated with the National Account Group. This role is also a subject matter expert in CCC products and in expressing their value propositions.

CLIENT DEVELOPMENT MANAGER

Conversant
Chicago
3 days ago
+48
An individual contributor role that is responsible for significant revenue growth by using general business acumen to uncover business needs and identify how Conversant solutions can help clients achieve their business goals.  Coordinate internal resources for the preparation and delivery of objective based solutions for client. Create and deliver customized sales opportunities that address the client’s compelling events and help them meet their goals. Effectively facilitate day-to-day management of accounts both internally and externally. Build relationships with key marketing, merchandising, and media decision makers within client organizations, while understanding landscape and gaining account penetration. Negotiate and close contracts with client’s key decision makers.

CLIENT INTEGRATION ENGINEER

DIRECTOR, CLIENT DEVELOPMENT - RESTAURANTS

SR. CLIENT DEVELOPMENT MANAGER

DIRECTOR, CLIENT DEVELOPMENT

CLIENT INTEGRATION ENGINEER (NEW GRAD)

Load 2 more jobs6 jobs at Conversant

Customer Success Manager

sales-i
Chicago
3 days ago
Establish and manage a relationship with a cadence of communication for a book of customers. Renew expiring customer contracts to avoid churn. Proactively consult and oversee customers activity to recommend training and enable best practices. Lead upselling with training and additional offerings where available.

Customer Success Sales Support Specialist

Inventables
Chicago
3 days ago
We're looking for a Customer Success Sales Support Specialist with a customer-first mentality who wants to be a part of a growing team working in an environment that promotes creativity and curiosity.  We want our customers to rave about their customer service experience like they rave about our products.

Client Support Associate

CardX
Chicago
3 days ago
+25
The Client Support Associate will support existing CardX clients by responding to a high volume of inbound service requests by phone and email. In addition, the Client Support Associate will complete the onboarding process for new CardX clients.  This position will require the deliverance of high-quality service through problem recognition, research, follow-up communication, and resolution. One with meticulous attention to detail, strong work ethic, outstanding communication skills, and the desire to thrive within a fast-paced, rapidly-growing company would excel in this role.

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