Customer Success Jobs in Chicago

100

GM, Client Development

The Trade Desk
Chicago
1 day ago
+36
Take ownership for representing some of our most strategic relationships with The Trade Desk’s largest clients.  Work collectively with greater global Sales, Client Services, and Trading teams to cultivate focused accounts and brands.  Own relationships with commercial and contract leads atmajor Advertising clients.  Communicate the value of our media buying platform by aligning The Trade Desk’s media buying philosophy with our client’s.  Participate in product road map build out discussions based on client needs with senior leadership, product, & engineering.  Take lead in responding to RFPs,including qualification & win strategy.  Coordinate global account discussions with counterparts in US.

Customer Onboarding Manager

SPINS LLC
Chicago
1 day ago
+25
Given the rapid growth the health and wellness industry is experiencing, the need for our team to expand and provide scalable solutions is ever present. We are looking for an Onboarding Manager to effectively integrate partners to SPINS. The individual who fills this role will provide a positive first experience to new partners, coordinate interdepartmental communication, ensure accurate tracking throughout the onboarding process, and develop way to improve process efficiencies. This position offers the unique opportunity to collaborate with our leaders across SPINS to implement initiatives that educate, engage, and empower customers to achieve their strategic goals. You’ll be in a position to own process improvements impacting both experiences of internal and external partners. You’ll have a direct impact on the company’s ability to expand.

Director of Client Engagement

Kin + Carta
Chicago
1 day ago
+47
This position will be responsible for selling Solstice | Kin + Carta professional services contracts (digital advisory, cloud native modernization, digital customer experience development, and emerging capabilities). Activities involve pipeline development, lead qualification, customer meetings, proposal development, negotiations, and closing. In addition, you will participate in industry networking and partner sponsored events to build direct sales pipelines.

Customer Success Representative

Spark Hire
Chicago
1 day ago
+24
As a Customer Success Representative, you'll play a key role on our Customer Success team by working hands-on with businesses from all over the world that are excited about the impact Spark Hire will make on their recruiting process. You'll also be joining a service-oriented culture so we're looking for someone who aligns with our "This is Service" mantra!

Customer Account Specialist

tastytrade
Chicago
1 day ago
+21
Provide friendly, accurate, and efficient support via chat, email, and phone. Assist customers with new account applications, account maintenance, and banking requests. Approve accounts and perform ongoing customer due diligence. Comply with industry Anti-Money Laundering (“AML”) regulations and assist the AML Officer. Provide input and recommendations for improvement regarding current policies, procedures, and technologies.

Director, Client Strategy

The Trade Desk
Chicago
2 days ago
+36
Act as a senior individual contributor on a portfolio of key strategic clients. Focus on fully growing strategic accounts by becoming a trusted advisor to senior investment, strategy and planning leads. Communicate and persuade fully across junior to very senior clients, while also demonstrating influence over Director to VP level constituents. Use creative and strategic problem-solving skills to fine solutions that are mutually beneficial to TTD and our clients. Design 6-12 month plans for driving revenue, margin and channel/new advertiser growth on key accounts. Partner closely with our sales team and external resources to drive projects forward. Develop trusting and productive relationships with key stakeholders both internally and externally. Act as an internal voice for client product and strategy needs.

Carrier Relations Representative

Forager
Chicago
2 days ago
+25
Forager is growing. Due to this growth, we’re looking for Carrier Relations Representatives to join our team. We’re looking for highly motived, high-achieving individuals with sales experience who make every interaction count. You’re a resourceful problem solver with a knack for finding creative solutions, and you thrive on going above and beyond in a fast-paced environment.

Customer Experience Associate

Black Spectacles
Chicago
3 days ago
+37
Be the front line of support for customers and help ensure that they're satisfied with the products and their experience. Provide information, answer questions and respond to complaints from all inbound messages. Respond to customers via live chat during pre-determined hours. Meet KPIs. Generate and use reporting. Appropriately categorize customer messages using our tagging system.

Customer Success Manager

Built In
Chicago
3 days ago
+32
Create and execute against project plans by providing user-focused training, onboarding, and engagement. Drive successful customer onboarding by setting both expectations and objectives that result in a clear, shared partnership plan to define the parameters of the overall relationship. Be a product expert -- guide our customers on how best to use Built In’s products to reach their goals. Partner with account managers to drive customer outcomes. Collaborate with product, content and other internal teams to surface customer feedback.

Customer Success Manager

Spark Hire
Chicago
3 days ago
+24
As a Customer Success Manager, you'll play a key role on our Customer Success team by working hands-on with businesses from all over the world that are excited about the impact Spark Hire will make on their recruiting process. You'll also be joining a service-oriented culture so we're looking for someone who aligns with our "This is Service" mantra!

Bilingual Health Concierge

bswift
Chicago
3 days ago
+16
Health Concierge is the face of Aetna to provide targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement. Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence. Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care. Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.

Account Manager

Client Relationship Manager

Senior Account Manager

EDI Account Manager

Client Analyst Program

Load 2 more jobs6 jobs at bswift

Customer Success Representative

Upwork
Chicago
3 days ago
+32
You’ll work closely with assigned accounts to establish long lasting relationships with decision makers and users to ensure repeat usage on the platform. Execute platform training for users to become comfortable with the platform and how to engage with Freelance and agency talent. Develop adoption plan, establish communication with key partnerships of each assigned accounts. Establish communication with decision makers, manage reporting to measure success against customer expectations, and drive the renewal process. Implement strategies to maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell and cross-sell opportunities. Develop a deep understanding of the product to recommend the software’s features and functionality that meet customers' specific business needs. Consistently bring creative ideas and solutions to the team on how to improve the customer experience.

Liability Claims Representative

Clearcover
Chicago
4 days ago
+40
Liability Claims Representatives have the important and unique role of helping Clearcover customers during one of the moments that matters most: when they must file an insurance claim. Our Claims Representatives are empathetic, patient people who love connecting with and helping customers. Clearcover Claims Representatives remain calm under pressure, thrive on the challenge of turning frowns upside-down, and have a passion for creating lifelong customer relationships. Going above and beyond for a customer is our standard mode of operation, which has empowered Clearcover to drive customer satisfaction that far exceeds the P&C insurance industry standard.

Chat Advocate

OppLoans
Chicago
4 days ago
+55
You will report to the Chat Advocate Manager. You will communicate with customers via live chat answering questions about the loan application process. Your day will consist of responding to general questions, assisting with troubleshooting the bank verification step, uploading emailed documents, and requesting additional documents as needed. 

Senior Client Executive

SilkRoad Technology
Chicago
4 days ago
+45
As a Senior Client Executive with SilkRoad, you will aggressively prospect, develop and manage new accounts and projects, generate sales quotes, and address customer inquiries. Working in a team environment, successful reps will convert prospects into clients within a protected territory by focusing on developing leads from internal marketing campaigns, development of client and partner referrals, and becoming technically knowledgeable about all of the SilkRoad's solutions. You will be highly engaged in business development. We are looking for candidates located in the Chicagoland area.

Customer Development Representative

Spark Hire
Chicago
4 days ago
+24
We are looking for a driven, sales-minded, service-focused individual to join our Customer Success team as a Customer Development Representative! You’ll be responsible for the full sales cycle including lead qualification, calling prospects, booking demos, pricing negotiations, and closing the deal. 

Senior Customer Success Manager

DialogTech
Chicago
4 days ago
+47
The Senior Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Senior Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a consultative selling approach to drive and secure revenue, as well as mitigating the risk of churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Senior Manager, Enterprise Customer Success Manage…

DocuSign
Chicago
4 days ago
+44
The Senior Manager of Customer Success Management (CSM) is a high-energy strategic and coaching -focused leader responsible for the growth and development of their team and territory who they are responsible. The Senior Manager will create, develop, and support a collaborative and results driven team culture and environment that allows individuals to thrive and customers to realize their return on their DocuSign Agreement Cloud (DAC) investment. The Senior Manager will build strong cross-functional and cross-regional collaborations with key stakeholders within the CSM organization and within the broader DocuSign organization to ensure the success of customers and maximum DAC adoption. The Senior Manager will be the initial point of escalation, advocacy, and strategic relationships directly with their account base in support of their team to drive customer outcomes and success. 

Customer Success Manager – Enterprise Central

Senior Customer Success Manager – Enterprise East

Senior Customer Success Manager – Enterprise East

Partner Operations Lead

Tempus
Chicago
4 days ago
+34
Directed a regional portfolio of clinical & research clients and been the primary point of contact for all matters related to the needs of these existing partners.  Coached a small team of customer success representatives to achieve common goals. Measured and reported key performance metrics for your assigned portfolio to relevant internal stakeholders.  Partnered with the Commercial team to transition and on-board a new client. Made tough priority calls and trade-offs to balance critical client needs with business resources & initiatives. Received an email from a satisfied customer you went above and beyond for. Lead a complex, cross-functional project or program; including scoping, generating buy-in across teams, identifying risks, solving multi-level problems, communicating across the organization, and delivering to the client.

Customer Success Specialist, Provider

Professional Services Manager

Strata Decision Technology
Chicago
5 days ago
+51
As a Professional Services Manager, you will be responsible for planning, execution, documentation, project management, and client relationship management for professional service engagements which complement Strata’s current technology portfolio.  You will be part of an exciting, autonomous, and growing business that leverages our market-leading software platform to help heal healthcare. In this role, you will:

Experience Manager

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