Client Success Jobs in Chicago

118

CUSTOMER SUCCESS MANAGER

Centro
Chicago
43 minutes ago
+28
As a Customer Success Manager, you’ll own the partner relationship from the time of onboarding forward. You will partner with your clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on campaign set up and optimization, to defining packages and pricing, you’ll own the day-to-day and become an integral part of your clients’ digital strategy. The successful candidate will be steeped in the world of digital advertising technology, and will help to grow revenue by providing raving fan support to our advertiser partners. Applicants for this job role should be highly comfortable and knowledgeable about the internet in general, have a background in sales or client services, and be highly confident in their ability to quickly learn about advanced software and technology.

COLLECTIONS SPECIALIST

DIR, CLIENT DEVELOPMENT

Solutions Consultant

Narrative Science
Chicago
43 minutes ago
+20
Narrative Science is seeking a solutions consultant to join our team in Chicago. The Solutions Consultant will be responsible for building automated reporting and content solutions for our clients using Quill™, our natural-language generation (NLG) platform. In addition, the Solutions Consultant will act as the primary point of contact on Quill™-based project work, helping customers understand our solutions, forming strong relationships with

Customer Success Advisor

Eved
Chicago
43 minutes ago
The Customer Success Advisor role is an opportunity to gain exposure to broad facets of Eved’s business, customers and product capabilities.  Success in this role will typically lead to opportunities for additional responsibility and seniority. Clients come first at Eved and the Customer Success Advisor is the primary point of contact for clients using our SaaS technology solution. The Customer Success Advisor becomes the point of contact

Client Manager

Ensono
Chicago
5 hours ago
+35
The Client Partner is accountable for the growth of a Strategic Ensono client. The Client Partner ultimately owns the Client relationship at the strategic level and will identify and leverage company-wide resources to address client satisfaction, growth, renewal, risk or opportunity in their book of business. The goal is to make the client successful and committed to Ensono for life through a trusted advisor relationship. This role will not have direct reports; however, they will be responsible for leading the account team. They will have available to them a team of SMEs from within the client success & solution architect teams and across Ensono to execute an effective account management engagement plan. This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery.

Senior Client Success Manager

Senior Customer Success Specialist

G2 Crowd
Chicago
8 hours ago
+19
G2 Crowd is looking for a communicative, driven, and personable individual, experienced in customer service and success to join our Research team as a Senior Customer Success Specialist. This role will develop a robust understanding of G2’s data and how it can be used to drive business insights. They will take the unique questions and business problems of our customers and work with the rest of the research team to uncover valuable insights.

Enterprise Customer Success Manager

Merchant Care Representative

ShipBob
Chicago
8 hours ago
+16
Work closely with assigned & non-assigned B2B Merchants to handle their inquiries and issues professionally, effectively, efficiently and accurately. Identify and assess our Merchant’s needs to achieve service delight. Have a balanced approach to solving Merchant issues that minimizes the company’s financial liability while maximizing the Merchant experience [win win approach]. Effectively manage queue of incoming tickets and calls on a day-to-day basis, including following up to inquiries based on dates that were committed to. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Troubleshoot Merchant issues. Take criticism on the chin, accept responsibility on company's behalf and exhibit composure in dealing with upset clients. Keep accurate record of Merchant’s interactions with proper documentation. Follow communication procedures, guidelines, and policies.

Driver Specialist

Grubhub
Chicago
10 hours ago
+23
We are hiring for a Driver Specialist position in our Chicago location.  The Driver Specialist is responsible for the post drive experience for Independent Contractor (IC) Drivers within their specific area.  They will monitor specific metrics and work internally and cross functionally to ensure delivery partners are satisfied and meeting or executing company growth needs.  This position is essentially the delivery partners eyes, ears, and voice to Area Management.

Account Advisor (Mandarin- Speaking Preferred!)

Associate Account Advisor

Account Specialist, Enterprise Accounts

Senior Customer Care Trainer

Account Advisor, Enterprise Accounts

Corporate Account Advisor

Catering Concierge Associate

Load 4 more jobs8 jobs at Grubhub

Insurance Customer Advocate- P&C Insurance

Clearcover
Chicago
16 hours ago
+36
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position. 

Merchant Success Manager

Groupon
Chicago
1 day ago
+10
The Merchant Success Manager role is responsible for ensuring that merchants have a best-in-class experience selling on Groupon Goods Marketplace. Ownership will range from managing our Merchant Success team to ensure support service level agreements (SLA’s) are achieved, developing and executing plans to reduce merchant contact rates, to partnering with the Product and Operations teams to improve the overall merchant experience.

Affiliate Client Service Director, Coupons

Account Manager - Coupons

Information Security Analyst | Cyber

Origami Risk
Chicago
1 day ago
+38
Who We Are Origami Risk is a wildly successful Enterprise Software as a Service growing at an exceptional rate. Origami has been consistently ranked the #1 Risk Management Information System (RMIS) in the industry’s most comprehensive studies for the past 5 years. Founded by industry veterans committed to bringing new ideas and advanced features to the RMIS market, Origami Risk’s innovative software is designed with the latest technology and a

Implementation Director

UPshow
Chicago
1 day ago
+12
JOB BRIEF  UPshow is seeking an Implementation Director to manage the planning, execution, and evaluation of customer implementation projects. This is a player-coach role and will be responsible for leading the implementation of enterprise-level clients, developing and executing best practices for the implementation function, and managing a team of implementation specialists. The goal will be to safeguard revenue and retain customers by building

Customer Support Specialist

Mobile Doorman
Chicago
1 day ago
+11
Mobile Doorman, the leading white-label app solution for the multifamily industry, is looking for a Customer Support Specialist to join our growing Client Success team in creating long-term, trusting relationships with our building partners. Tech support is a crucial area of the business where we have a chance to interact directly with our customers and Mobile Doorman team. Customers tend to remember their interactions with support staff more

Account Associate - Chicago

Tempus
Chicago
1 day ago
+18
Building and maintaining relationships with physicians and office staff to drive clinical orders in the community. Building and maintaining relationships with pathology departments to ensure smooth specimen sendouts - tissue procurement. Maintain a regular cadence of touch points (in person, emailing value adds) with certain targeted accounts (ie 3 x month per physician). Coordinating Medical Affairs report review with physicians after clinical orders. Order Kit and literature replenishment at accounts. Identifying and attending approved local conferences. Working with accounts to obtain necessary clinical data / progress notes for Tempus-tested patients.

Partner Operations Manager

Client Account Manager

Overnight Bilingual Concierge (English/Portuguese)…

Rocketmiles
Chicago
1 day ago
Rocket Travel, Inc., a subsidiary of Booking Holdings Inc., seeks bilingual English/Portuguese candidates for our full-time Portuguese/English-speaking position. Join our team of experienced travel and loyalty entrepreneurs and assist with the daily concierge operations in our downtown Chicago office. Secondary opportunities to showcase talent or develop professionally in other fields (such as analytics, graphic design, marketing, social media,

Field Manager

Livly
Chicago
1 day ago
+12
Livly is seeking a Field Manager to join our quickly growing Short Stay team! Livly’s Short Stay business is busy building out and managing short stay rental units across Chicago. Our Field Managers spend their time onsite at our buildings ensuring that each rental unit is in top shape for our short stay guests. If you are detail oriented, are passionate about providing exceptional customer care, and love an action-packed day – this is the perfect role for you! 

Manager, Customer Success

ActiveCampaign
Chicago
2 days ago
+48
As Manager of Customer Success at ActiveCampaign, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with more than 60,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.

Channel Onboarding Specialist

Director of Customer Support

Customer Success Manager

DialogTech
Chicago
2 days ago
+43
The Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a more sales oriented approach in helping to drive and secure revenue, as well as mitigating the churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Customer Development Account Representative

Hireology
Chicago
3 days ago
+19
The Customer Development Account Representative role is responsible for the full sales cycle within our customer base. This includes qualifying leads, setting appointments, negotiating contract terms, and closing the deal.  We are seeking driven, sales-minded individuals that are looking for an opportunity to join a high-growth startup, and will be rewarded for performance with uncapped growth opportunity.

Implementation Leader

bswift
Chicago
3 days ago
+16
The Implementation Leader (IL) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. The Implementation Leader (IL) is accountable for the relationships for direct market clients during the implementation. The Implementation Leader is responsible for the quality and satisfaction of a new client implementation from the date of hire until the scope of services is transitioned to an ongoing state of service.

Sr Account Mgr

EDI Acount Manager

Account Manager - Exchange Team

Client Relationship Manager

Senior Account Manager

Load 2 more jobs6 jobs at bswift

Bilingual Customer Success Manager, Scale

Sprout Social
Chicago
3 days ago
+47
As a Customer Success Manager at Sprout Social, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with names like Evernote, Grubhub, West Elm and Edelman. Our team prides ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experience to each and every customer. As a whole, Sprout supports the social media efforts of over 25,000 brands around the globe.

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