Customer Success Jobs in Chicago

133

Customer Support Representative

Monument Labs
Chicago
2 days ago
Let’s face it – we all have a photo mess! With photos and videos spread out across cell phones, hard drives, SD cards, and computers, it’s difficult to stay organized and backed up. Here at Monument, we’re solving this problem by creating a smart photo management platform that automatically centralizes content from iOS, Android, and Desktop devices. It’s our mission to help reduce the amount of time people spend organizing their content and to

Insights Analyst, Client Services

InContext Solutions
Chicago
2 days ago
COMPANY, CULTURE & TEAM Our Mission? InContext Solutions is the global leader in 3D simulation software for retail.  First to market, we’ve built and honed our expertise by boldly challenging the traditional processes that have been in market for years.  The data speaks for itself, we currently work with the top manufacturers and retailers across the globe as they look to stay competitive and relevant in a rapidly changing landscape.  Our aim

Senior Solutions Consultant

Upwork
Chicago
3 days ago
+32
Identify needs and build solutions to address the enterprise customer’s requirements. This will bring a customer from the sale to launch to widespread adoption. Collaborate with internal teams to design methodologies and processes that support customer growth in creative and scalable ways. Support the sales team to develop material and articulate Upwork offerings to prospective customers. Provide domain expertise on contingent workforce trends and the staffing industry and incorporate that knowledge into the solutions built.

Customer Success Manager

SpotMe
Chicago
3 days ago
+20
We are looking for high-energy Customer Success Managers who will serve as client advocates and enable our customers to create apps by leveraging our platform to its fullest extent. Our Customer Success Managers will drive customer onboarding, maximize adoption, and ensure swift resolution of challenges. This position reports to the VP Customer Success.

Senior Client Success Manager

PerkSpot
Chicago
3 days ago
+24
The main responsibility of the Senior Client Success Manager is to develop and expand a subset of PerkSpot’s most pivotal accounts. Senior Client Success Managers are primarily focused on constructing advanced strategies to align client objectives with PerkSpot offerings by reinforcing the unique PerkSpot Value Proposition. They are responsible for building relationships with influential client stakeholders, increasing account penetration, and expanding user engagement. 

Broker Support Specialist

Paylocity
Northwest Suburbs
3 days ago
+31
The Partner Service Support Specialist will be responsible for managing brokers, financial advisors, TPA’s and Bswift resellers that refer clients to Paylocity’s existing and growing customer base, ensuring the highest level of broker satisfaction and retention. They will be responsible for high level relationship management and act as a broker liaison during delivery of an outsourced solution on behalf of our mutual clients.  Strategically focused and responsible for broker satisfaction, maintaining communication and management of the overall broker relationship, the support specialist will work with other Paylocity departments to ensure on time delivery of projects as they relate to our mutual clients.  As a partner’s central point of contact, your mission is to provide the best customer support and industry guidance; be an asset for the partners when defining their Employer strategies with Paylocity products.

Client Services Account Manager

Manager, Client Services

Client Relationship Manager

bswift
Chicago
3 days ago
+16
bswift is currently seeking an experienced Client Relationship Manager to join our direct Client Services Team. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswifts state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Data Integration Specialist (Customer Service)

Chowly Inc.
Chicago
3 days ago
+17
Recognized by Inc. Magazine as “Best Place to Work in 2019,” Chowly values innovation, collaboration, and the open sharing of ideas. In our environment, your opinions count and contributions are recognized and rewarded. We understand that culture is paramount; our number-one priority is hiring people with great energy, who will add to and feel at home in our transparent, team-based culture. Position Description Do you thrive in a fast-paced,

Client Success Manager

Rewards Network
Chicago
3 days ago
+20
The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will ensure that client needs are addressed quickly with responses delivered in a timely manner. He/she will communicate with various departments to find resolutions to more challenging questions or issues that may arise. This individual will be responsible for client accounts and assist the Sales team with any questions they may have relating to merchant accounts, policies and documents.

Director, Customer Success + Adoption

Litera Microsystems
Chicago
3 days ago
+15
The Director, Customer Success + Adoption will own driving success for our customers. This includes providing vision and guidance to the Customer Success and Adoption teams while driving activities to grow the company's annual recurring revenue (ARR). The Director is expected to influence value through higher product adoption, customer satisfaction and greater advocacy.

Client Success Analyst

Civis Analytics
Chicago
3 days ago
+28
As a Civis Analytics Client Success Analyst, you will be responsible to partner with a named list of Civis Analytics clients to enable their successful use of our software in driving their business objectives. We target clients across a broad range of industries, including corporations, non-profits, and political campaigns. As the face of Civis Analytics to your clients, you will drive client projects while both proactively and reactively managing day-to-day relationships with your client contacts. This role is located in Chicago and will report to the Lead, Client Success.

Customer Success Manager, Agency

Sprout Social
Chicago
3 days ago
+47
As a Customer Success Manager at Sprout Social, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with names like Evernote, Grubhub, Subaru and Edelman. Our team prides ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experience to each and every customer. As a whole, Sprout supports the social media efforts of over 20,000+ brands around the globe.

Customer Lifecycle Manager

Affinitiv
Chicago
3 days ago
+27
Affinitiv is looking for a Customer Lifecycle Manager to take on a key role in our organization, define the contact strategy, extend our customer lifetime, lower churn levels, increase up-sell and cross-sell opportunities and provide quality leads to the different Sales channels. The ideal candidate will bring the right balance of creative and analytical skills, be enthusiastic about both brainstorming our next lifecycle campaign and measuring its performance.

Customer Success Account Manager

Matterport
Chicago
5 days ago
+28
Matterport is a 3D immersive media SaaS company that makes it easy for anyone to quickly and inexpensively create digital 3D models of any physical space. Our 3D immersive media platform is used across many industries to improve how people make decisions about properties. It improves the way people experience and visualize physical spaces making it fun and practical for users to move through real world spaces as if they were there. We are the

Arity-Customer Success Manager

Arity
Chicago
5 days ago
+22
The Insurance Solutions Customer Success Manager is an enthusiastic and driven team member who will join Arity's Global Customer Success organization. This role focuses on supporting clients onboarding into, and evolving within, the world of mobile and/or device telematics. The Customer Success Manager has a passion and aptitude for working with customers, software, and data. They are skilled at engaging with customers, internal stakeholders and a variety of teams in Product, Engineering, Marketing and Sales to launch and evolve Arity products all-the-while providing value and meaningful outcomes for Arity customers. This role is responsible for planning, executing, and managing customer onboarding ensuring all deliverables are high quality and on time. The Customer Success Manager also ensures key operational activities, performance metrics, and insights are understood to provide opportunities to grow and evolve how we work with customers.

Arity-Client Engagement Manager

Arity-Sales Support Manager

SR. CLIENT DEVELOPMENT MANAGER

Conversant
Chicago
5 days ago
+48
·       An individual contributor role that is responsible for supporting the revenue growth by using general business acumen to uncover business needs and identify how Conversant solutions can help clients achieve their business goals. ·       Create and deliver customized sales opportunities that address the client’s compelling events and help them meet their goals. ·       Lead internal resources for the preparation and delivery of objective based solutions for clients. ·       Effectively facilitate day-to-day management of accounts both internally and externally. ·       Assess and analyze program success given the agreed to KPI’s by client and Conversant. ·       Build relationships with key marketing, product manager/business owner, and media decision makers within client organizations, while understanding landscape and gaining account penetration.

CLIENT INTEGRATION ENGINEER

CLIENT DEVELOPMENT MANAGER

DIRECTOR, CUSTOMER SUCCESS

DIRECTOR, CLIENT DEVELOPMENT

CLIENT INTEGRATION ENGINEER (NEW GRAD)

Load 2 more jobs6 jobs at Conversant

Executive Client Coordinator

Guaranteed Rate
Chicago
5 days ago
+23
We are currently seeking a hard-working, dedicated Executive Client Coordinator to join a top-producing VP and his team. This would be a great role for a former underwriter or experienced loan processor who is looking for a faster-paced, exciting role with more client interaction. This is also a great opportunity for an experienced Loan Officer with strong product knowledge. This person will communicate with new clients, prepare pre-approvals and work with the VPs and their team to close a lot of transactions! This is a hybrid role that takes exceptional communication, organization and experience.

Property and Casualty Insurance Agents

Post Closing QC Manager

Customer Engagement Specialist

Outcome Health
Chicago
5 days ago
+15
The primary responsibility of the Customer Engagement Specialist is communicating directly with customers who are dissatisfied with Outcome Health and/or our products. This includes customers with concerns and issues and even customers who wish to cancel our service for a variety of reasons. The Customer Engagement Specialist views customer issues not just as problems, but as opportunities. Utilizing excellent customer service skills, they will engage our customers to creatively repair and grow their relationship with Outcome Health. On an average call, the Customer Engagement Specialist will ask a series of questions related to the initial complaint or concern, taking notes and asking follow-up questions to gain a complete picture of the issue(s) at hand. This allows the Customer Engagement Specialist to begin devising solutions to support customer engagement and retention. This information will then be summarized and used to make suggestions to upper management on ways to improve our service and products. Some of these solutions will include producing training videos and documents on how our customers can get the most out of our products.

Customer Success Manager

DialogTech
Chicago
5 days ago
+44
The Customer Success Manager is responsible first and foremost for the happiness of our customers. As a named Customer Success Manager for our customers you are their lifeline to our organization. For this particular role, we are looking for a self starter who feels at ease taking on a more sales oriented approach in helping to drive and secure revenue, as well as mitigating the churn of our client base. You will be able to sell ideas confidently in a fast paced, transactional environment. And will be tasked with keeping things simple, organized and clear – even in the most complex situations – so that we can grow together.

Associate

Syndigo
West Suburbs
6 days ago
+24
If you are an individual who is organized, able to communicate effectively, possess an affinity and acumen for technology, along with a positive attitude and some experience working with customers/clients, the associate role is a great opportunity to start your career.  We can teach you what you need to know about the systems and the industry.  These are entry-level roles and will require being onsite in our office in Lisle, IL daily.   

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