Customer Success Jobs in Chicago

131

Client Operations Administrator

NextCapital
Chicago
8 hours ago
+42
We're looking for an organized and highly motivated Administrator to join our Portfolio Operations team. Our Portfolio Operations team works directly with our Retail partners to facilitate the management and servicing of managed accounts. You will be responsible for taking on a wide range of administrative functions and assist the entire team in their efforts. The ideal candidate is highly organized, detail-oriented, has excellent writing skills, and the drive to get things done in a timely and efficient manner.

Associate Customer Success Manager

Morningstar
Chicago
10 hours ago
+18
In this role within the Enterprise Relationship Management group, you will provide world-class support and service to our institutional clients by understanding how our clients use our solutions to drive their business and by assisting the sales team in identifying new business opportunities. This team is committed to delivering innovative products including Morningstar Licensed Data, Global Document Library, Morningstar Essentials, API Center, Morningstar Advisor Workstation, Integrated Web Tools, Financial Communications, Andex and Syndication. This position is based in our Chicago office. 

Director of Global Customer Success

Senior Client Service Representative

Client Success Representative

Customer Success Manager

Consultant Relations

Load 2 more jobs6 jobs at Morningstar

Business Development Representative

Choco Communications Gmbh
Chicago
13 hours ago
+17
Who we are: Choco is a fast growing Berlin based tech start-up, that is connecting the world's food supply chain. It is our mission to massively reduce food waste on a global scale. We do so by connecting restaurants, cafés, bakeries and other F&B outlets to their food suppliers on one global platform. Our technology has the potential to optimize communication among food channels to create a more transparent food supply chain. The company was

Restaurant Fulfillment Specialist

Grubhub
Chicago
13 hours ago
+31
Facilitate onboarding of new restaurants after contract is signed. Collect relevant information to set up account. Manage client contact and coordination throughout the entire set up process. Training and activation of new restaurants. Manage a shared calendar to schedule contact with restaurants via phone and email. Create and maintain multiple types of high quality content to support onboarding of new accounts while upholding Grubhub style standards and department policies. Communicate with internal teams to ensure the best product for our customers. Participate in projects designated by management, meet deadlines, and prioritize high-level accounts. Meet daily, weekly, and monthly volume and quality quotas. Provide extraordinary customer service to restaurant owners.

Account Advisor (Mandarin- Speaking Preferred!)

Senior Director - Customer Experience

Tribune Publishing
Chicago
13 hours ago
This individual will be a key member of the consumer-focused leadership team and will be accountable for developing and executing our customer experience strategy to build a sustainable, institutionalized customer-obsessed culture. This leader will serve as an evangelist and senior advisor that will own a deep portfolio of influence and responsibilities that will be critical in meeting our goals and creating lasting value for the organization and its customers.

Inside Sales Account Manager

PHMG
Chicago
13 hours ago
+25
Inside Account Manager Magnificent Mile, Chicago Competitive base, $50K OTE Hours: 10am to 7pm 2018 Glassdoor Top 10 Work Culture and Leadership 2018 Chicago 'Best and Brightest Companies to Work For' PHMG is the world’s leading audio branding agency, working with more than 32,000 clients in 39 countries and trusted by globally renowned brands such as Audi, Adidas and Coca-Cola. We know our success is all down to our staff, so we we’re

Customer Success Manager

DataCubes Inc.
Northwest Suburbs
14 hours ago
We are looking for candidates who thrive in a startup environment and are obsessed with delighting customers. Responsible for: Developing strong relationships with customer executive sponsors Maintaining a sincere commitment to our customers, by providing the best possible quality in all tasks performed Regularly interacting with customers by answering questions, resolving issues, and collecting feedback Translating customer business

Customer Success Specialist

DataCubes Inc.
Northwest Suburbs
14 hours ago
We are looking for candidates who thrive in a startup environment and are obsessed with delighting customers. Responsible for: Maintaining a sincere commitment to our customers, by providing the best possible quality in all tasks performed contributing to the betterment of our company Regularly interacting with customers by answering questions, resolving issues, and collecting feedback Utilize data entry for obtaining information, and in some

Customer Success Manager

FourKites, Inc.
Chicago
16 hours ago
+27
FourKites Customer Success Manager is responsible for owning the overall customer relationship with assigned accounts. Your goal is to provide the best customer management and business consultancy skills around. You are responsible for retaining a book of customers and partnering with Sales to expand the customer partnership. We want our customers to come to us for best practices and it is up to you to help customers prove our ROI and create raving fans that want to expand their partnership with FourKites.

Member Success Advocate

FTD Companies
Chicago
16 hours ago
+29
Work closely with assigned client base to implement tactics that result in an improved client success regarding defined revenue categories, improved retention of clients and implementing strategic education programs. Work closely with internal specialists developing solutions for member success criteria. Maintains regular communication with assigned clients through monthly or quarterly phone conversations to provide status updates on progress, results, and opportunities. Serve as an internal key point of contact for assigned clients and field sales organization to handle the critical needs of our member clients. Develop an in-depth understanding of each assigned client and analyze data to provide relevant and meaningful suggestions and solutions. Understand floral and gifting categories such as occasions, holidays, wedding, sympathy, home décor, etc. to communicate relevant and meaning full suggestions, solutions. Leverage data such as consumer satisfaction scores, consumer comments, refunds, refusals, order volume by source, demographics, e-commerce traffic, site conversion, wholesale pricing, retail pricing, store level revenue, marketing stats, cost of goods, product margins, and inventory.

Customer Care Advisor

ShopKeep
Northwest Suburbs
18 hours ago
About Us Born out of frustration with the traditional cash register business, ShopKeep was designed by a retailer with a noble aim: to rescue independent business owners from the nightmare of archaic point of sale systems, and replace it with something beautiful, simple, and affordable. It turned out that by doing this, we were giving our fellow merchants a fighting chance against the big guys. So we kept doing it.

Manager, Customer Operations

CoLane
Chicago
19 hours ago
+35
About Us: We are building a company at the intersection of tech and logistics; creating a high achieving, thoughtful, inclusive, and people-centric culture. We're a group of passionate professionals with backgrounds across supply chain, logistics, bots, product, and engineering.  Working together, we are creating a better transportation experience for our Team, Carriers, and Customers. We have a loft space in Fulton Market that is built around

Client Relationship Manager - Immigration Speciali…

Envoy Global
Chicago
1 day ago
+40
This client facing, Client Relationship Manager, Immigration Specialist is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers. As the face of our company to our customer(s), you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The

Account Representative

Hireology
Chicago
1 day ago
+19
It's with that in mind we are looking to add an Account Representative to our growing team. This individual will be responsible for the full sales cycle within our customer base, including qualifying leads, setting appointments, negotiating contract terms, and closing the deal. We are seeking driven, sales-minded individuals that are looking for an opportunity to join a high-growth startup, and will be rewarded for performance with uncapped growth opportunity.

Customer Success Manager

Kapow | Cvent
Chicago
1 day ago
+25
The Customer Success Manager is an integral part of the Cvent Customer Success Organization. Under the guidance of the Director and Strategic Account Team Manager, you will work with strategic accounts to drive adoption of Cvent's products, increase revenue opportunities, and improve the overall success of the client relationships.

Senior Provider Relationship Manager, VMO

McDonald's Technology
Chicago
1 day ago
+26
The Senior Provider Relationship Manager is responsible for overall relationship management for McDonald's Global Technology’s portfolio of providers. You will handle provider strategy implementation and champion the delivery of VMO’s value and effectiveness globally. Additionally, you will liaise and collaborate with Global Technology and business units and partner teams, McDonald’s senior management, owner operators and our providers. You will represent McDonald’s objectives in any contract negotiations and establish and optimize new and existing provider relationships, ensuring successful delivery initiatives. You will manage the full provider lifecycle including: identifying, negotiating, on-boarding, establishing and maintaining governance, managing service delivery and performance and, as required, off-boarding.

Customer Advocate

Sprout Social
Chicago
1 day ago
+47
1-3 years of customer-facing experience is required (SaaS Industry experience a plus). Proactive self-starter with a curious mind and strong initiative to solve tough problems and constantly make improvements. Challenge-driven, goal-oriented, and capable of handling emergency/crisis situations. Ability to be resourceful with impressive critical thinking skills, wearing many different hats and juggling conversations between channels comfortably. Excellent verbal and written communication skills. A strong work ethic and ability to work independently. Driven by a desire to help people and passion for teaching technology to others. Demonstrated ability to deal with change and act as a team player.

Product Support Specialist

Eved
Chicago
1 day ago
Eved was founded in 2010 by technology entrepreneur, Talia Mashiach, with the aspirations of creating a platform that automates the buying and selling for events. She saw a problem with a $770 billion industry muddled with manual, outdated processes that were hindering the most powerful asset to a company: human connections. Today, Eved is still growing with more than $300 million in event commerce running through it and continues to strive to

Customer Service Loan Servicing

Guaranteed Rate
Chicago
1 day ago
+20
Responsibilities may include processing routine payment transactions, documenting calls, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.

Insurance Client Service Representative

Insurance Client Processor

Account Executive

Cisco Meraki
Chicago
1 day ago
+20
As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be tasked to demo Cisco Meraki technology via WebEx to end users and our partner organization. 

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