Customer Success Jobs in Chicago

144

Full Time Support Specialist

Chowly Inc.
Chicago
5 minutes ago
+17
  Do you love to go above and beyond to ensure client satisfaction? Do you have a desire to help others and solve problems? We're looking for a like minded individual who is interested in joining our support team! As a rapidly growing Chicago startup, we are looking to expand our Support Team. At this time, we are looking for a skilled problem solver and an enthusiastic individual who can listen to our clients’ issues and offer a unique and

3D Printer Sales

Dynamism
Chicago
1 hour ago
Dynamism is a Chicago-based leader in 3D printing/additive manufacturing. Our core focus is on long-term customer relationships and we always strive to give the best expert advice. We work in a cool loft-office space near Ukranian Village in Chicago. Extensive training provided.  (If you don’t know about 3D printers yet, please read on…) Until recently, only huge companies with budgets of $50,000-$1,000,000 could afford a 3D printer. Now, any

Operations Coordinator

Dynamism
Chicago
1 hour ago
Dynamism is a Chicago-based leader in 3D printing/additive manufacturing. Our core focus is on long-term customer relationships and we always strive to give the best expert advice. The goal of our Operations Coordinator is to ensure multiple pipelines are clear to keep our office running smoothly day-to-day. More responsibility will come with company growth. Duties include: General customer service Order processing Fraud prevention

Team Lead, Client Success

Civis Analytics
Chicago
3 hours ago
+28
As Manager of Client Success, you will be managing a group of Client Success Analysts and the Tier 1 support team. This role maintains the balance between the reactive support of client tickets, and the proactive support of client success. You will be responsible for innovating & setting best practices and ensuring the teams deliver a best in class experience for our clients. You will also work as part of the Civis Analytics cross functional team to ensure the success of our clients and guarantee their requests are resolved in a timely manner. You will be responsible requests are escalated properly and the proper stakeholders are included. You will stay closely involved until resolution, ensuring the client is satisfied with the result.

Customer Success Manager

FourKites, Inc.
Chicago
3 hours ago
+27
FourKites Customer Success Manager is responsible for owning the overall customer relationship with assigned accounts. Your goal is to provide the best customer management and business consultancy skills around. You are responsible for retaining a book of customers and partnering with Sales to expand the customer partnership. We want our customers to come for us best practices and it is up to you to help customers prove out ROI and create raving fans that want to expand their partnership with FourKites.

Client Success Analyst

Civis Analytics
Chicago
3 hours ago
+28
As a Civis Analytics Client Success Analyst, you will be responsible to partner with a named list of Civis Analytics clients to enable their successful use of our software in driving their business objectives. We target clients across a broad range of industries, including corporations, non-profits, and political campaigns. As the face of Civis Analytics to your clients, you will drive client projects while both proactively and reactively managing day-to-day relationships with your client contacts. This role is located in Chicago and will report to the Lead, Client Success.

Customer Success Manager

Litera Microsystems
Chicago
4 hours ago
+15
Customer Success Managers (CSMs) are actively involved with customers to build relationships, promote adoption, address issues, identify new business opportunities, negotiate contract terms, and for ongoing promotion of the value of our solutions. A CSM oversees the relationship with Litera Microsystems' customers for the duration of their contract(s). A CSM is also responsible for selling services and add-on licenses to grow existing customer relationships.  Customer Success Managers are considered by our customers as their primary point-of-contact and trusted advisor to facilitate success with our software solutions to positively impact the value we bring to their business. CSMs advocate the needs of the customer to all Litera Microsystems' teams. As part of the Customer Success team, this position is highly visible which affords talented people many opportunities to grow and advance.

Technical Project Manager (LATAM)

Bringg
Chicago
4 hours ago
+17
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Account Executive

Cisco Meraki
Chicago
4 hours ago
+20
As an Account Executive, you’ll help customers understand the value of our cloud-managed hardware solution and develop new and lasting relationships in a variety of accounts. You’ll join a passionate, high-energy, fast-moving inside sales team and will advance deals through the sales cycle in collaboration with account teams, sales engineers and partners. In this high-velocity role, you’ll focus on small and mid-sized enterprise businesses. Strong organizational skills are key, and you are able to handle a pipeline of up to 150 opportunities at once with deals that range in size from $5k to $100k+. You will also be tasked to demo Cisco Meraki technology via WebEx to end users and our partner organization. 

Customer Success Specialist

Provi
Chicago
18 hours ago
+19
Provi is looking for an enthusiastic and charismatic Customer Success Specialist who is passionate about providing exceptional support and ready tackle responsibilities involved in launching new markets, retaining users, and delivering extraordinary service to customers and vendors. Founded in 2016, Provi is an open digital marketplace connecting retailers (restaurants + bars), distributors, and suppliers in the alcohol industry.  We are a well

Merchant Development Assistant

ShareASale
Chicago
20 hours ago
About Us  ShareASale has been in business for 19 years, exclusively as an Affiliate Marketing Network. Our technology receives accolades for speed, efficiency, and accuracy – and our reputation as a fair and honest business is well known within the industry. Our objective is to provide customers with an advanced Affiliate Marketing platform. We strive to deliver the best product in the industry, and support it with superior customer service

Head of Customer Success

AccuLynx
Chicago
22 hours ago
+23
About the Position: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry. AccuLynx is currently seeking an experienced Head of Customer Success to join our growing team. The Head of Customer Success will lead

3rd Shift Account Coordinator

Echo Global Logistics
Chicago
22 hours ago
+15
Act as main point of contact for internal support team, carriers, customers and internal employees. Proactively prevent service failures and provide reliable follow through. Build relationships with internal and external partners through constant contact and advocacy. Resolve afterhours escalations which preserve Echo’s best interests. Identify trends, establish connections between issues and offer recommendations. Draw conclusions from relevant and/or missing information. Act as sole on-duty decision maker and resolution owner. Coach support team and help guide activities to meet department objectives. Leverage understanding of transportation modes (TL, LTL, Partial) to draft solutions. Provide seamless management of clients’ and carriers’ logistics operations. Actively welcome and pursue opportunities to build professional skills.

Implementation Consultant

Yello
Chicago
23 hours ago
+36
About The Role The Implementation Consultant is a liaison to our clients and provides support throughout the implementation process, from first touchpoint to final go-live. This role provides consultation and expertise to clients on implementing and utilizing Yello product solutions within the recruiting industry.  The Implementation Consultant works with client project teams to define implementation project scope, develop project plan and

Senior Customer Success Manager

Director of Global Customer Success

Morningstar
Chicago
1 day ago
+18
• Champions our client service culture of delivering world-class service, high performance, employee development and process improvement.  • Leads a global team of CSM managers across multiple products sets and customer segments.  • Works with managers and team leaders to ensure team member development and training.  • Leads in the creation and implementation of CSM processes, KPIs and goal setting. Informs and influences overall Client Service strategy and execution.  • Continually measures and looks for process improvement opportunities to ensure high quality of customer experience and retention and growth of customer base.  • Partners closely with our product management to represent the customer voice in future product development.  • Works closely with sales management to ensure we execute on an optimized working relationship. 

Senior Client Service Representative

Client Success Representative

Customer Success Manager

Consultant Relations

Relationship Manager

Load 2 more jobs6 jobs at Morningstar

Customer Experience Lead

Inhabitr Inc
Chicago
1 day ago
+13
Customer experience and sales associate Inhabitr | Chicago Inhabitr is looking for someone to help build the flexible living company of the future. We are building our core team and looking for a sales-oriented customer experience associate who will help design an elite team to handle all customer inquiries and drive top line sales. The ideal candidate has an outstanding ability to process and synthesize information, excellent communication

Supplier Specialist Role

Eved
Chicago
1 day ago
Supplier Specialist role:  As a supplier specialist, you will be a front-line employee working directly with event suppliers. You will have an opportunity to get in on the ground floor of a growing company and learn about Eved's award-winning technology. You will be responsible for the successful onboarding and ongoing relationship management of suppliers in the Eved Supplier Network. You will be responsible for learning about the Eved’s

Client Success Advisor, Hospitality Cloud

Kapow
Chicago
22 hours ago
We're looking for Client Success Advisors who are ready to take the first steps toward leadership roles at Cvent. As a consultant, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that's transforming its industry. Client Success Advisors serve as our clients' primary point of contact while they are using Cvent's software. In this role, you will be responsible ensuring our clients are able to realize the full benefits of Cvent's software by moving them through success plans. The ideal candidate should be extremely motivated, with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We're looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.

Enterprise Customer Success Manager

G2
Chicago
1 day ago
+19
About G2G2’s real-time and unbiased user reviews help you objectively assess what is best for your business. Until recently, selecting business solutions was hard, risky, and inherently biased. G2 empowers business buying decisions by highlighting the voice of the customer. Our review platform leverages more than 650,000 independent and authenticated user reviews read by nearly 3 million buyers each month. Our model brings transparency to B2B

Relationship Manager

User Training Lead

Lumere
Chicago
1 day ago
+12
Lumere is seeking a skilled training expert to maximize the impact of the user training approach for our SaaS platform. In addition to leading in person and remote training sessions for clients, the User Training Lead will be responsible for identifying and implementing new ways to scale the delivery of client-facing training using video, e-learning platforms, certification programs, and other approaches. As Lumere’s first dedicated User Training resource, effective candidates will be highly motivated self starters that can take a discerning eye towards current practices, assess challenges and gaps, and continually evolve towards a scalable results-driven training approach. The ideal candidate will have excellent communication skills, a passion for educating others, and a passion for building training curriculums that inspire users to transform health care. Candidates must have a sound understanding of adult learning theory and the use of experiential learning techniques.

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