Customer Success Jobs in Chicago

132

Account Director

Rightpoint
Chicago
14 hours ago
As an Account Director at Rightpoint, your primary responsibilities will be to manage and grow a portfolio of strategic accounts, establishing yourself as a trusted client partner to drive complex digital transformation efforts for your clients. In this role, you will be responsible for directing the organic growth strategy across a strategic account portfolio ($2-5MM).  This includes vision setting, annual account planning, identification of key growth opportunities, proactive client value creation and overall financial health of accounts within your portfolio.  You are expected to be able to demonstrate progressive growth in business, marketing and technology strategy to drive portfolio performance.

Engagement Manager

10th Magnitude
Chicago
16 hours ago
+10
As the Senior Client Partner at 10th Magnitude you will be responsible for the successful delivery of projects across multiple disciplines and industries. Typical projects include: Leading Process or System Improvements; Assessment and Roadmap; Custom Application Development, Infrastructure and Networking, and DevOps Consultation. You will lead teams of 2-4 engineers over the course of 2-4 months. 

Vendor Management Specialist

Outcome Health
Chicago
17 hours ago
+15
We are currently seeking a Vendor Management Specialist. In this role, you will be responsible for supporting our Engineering and Operations teams in all aspects of vendor management. In doing this you will be working directly with the individual team leaders to achieve their profit and performance goals. You will also partner with finance, accounting and legal to ensure vendor/contract compliance. You want to make relationships that last.

Research Advisor (Customer Success)

dscout
Chicago
17 hours ago
+36
As a combination of customer support specialist and research consultant, you will have a chance to make a real difference for dscout’s customers and continue your career in the world of research. You are an incredible communicator and a genuine, creative problem-solver. You’re the client’s partner in mastering a new digital tool to execute powerful research. Internally, you are our client’s champion in driving larger improvements to the platform and overall user experience. If this sounds like you, apply today!

Customer Success Manager

SpotMe
Chicago
22 hours ago
+20
Since 2011, SpotMe has been the mobile engagement platform for visionary leaders who believe that events can drive transformative change.   SpotMe has been recognized by G2 Crowd as the leading pure-play mobile event app, a growing space that represents over $1 billion in potential annual revenue. Our ambition is to double down on this opportunity, use events as a springboard, and extend our positioning into Digital Experience Platforms (DXP) for

Client Director - CPG Clients

Numerator
Chicago
22 hours ago
+14
The Client Director serves as a trusted advisor to our customers, ensuring they achieve success with our solutions and maximize their return on investment - leading to strong renewal rates and growth across our portfolio of products. The Client Director is responsible for understanding customer business objectives, leading frequent discussions with senior executives across Sales, Marketing, Merchandising, and Analytics to confirm value and discover new needs. The Client Director will work with our Sales team to expand our customer footprint and partner with our Product and Solutions Consulting teams to ensure clients get the most from our game-changing insights and products.

Client Services Analyst

Client Director - Small/Medium Clients

Customer Success Manager II

DocuSign
Chicago
22 hours ago
+44
The Customer Success Manager (CSM) is a high-energy strategy-focused customer advisor responsible for a portfolio of selected strategic and enterprise companies, driving return on our customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. The CSM will define, develop and execute effective customer adoption and success strategies. The CSM is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible. Working with resources across the Customer Success organization and DocuSign, the CSM helps customers realize business results by serving as the post-sale conduit for our customers.

Manager, Customer Development

Sprout Social
Chicago
1 day ago
+47
Sprout Social is seeking a talented Sales leader to oversee a team of Account Executives on our expanding Customer Development team. Our Customer Development Account Executives are focused on generating new business from existing customers as their product specialist, identifying opportunities for upselling, and increasing individual account values. This team is equally driven by a customer-centric mentality as well as a desire to close new business. The ideal candidate has a strong background in sales and customer relations/account management. This candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Manager of Customer Development draws on their experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets.

Customer Success Associate

Hireology
Chicago
1 day ago
+19
The Customer Success Associate will work alongside a team to provide both proactive and reactive support to our customer base. This individual will not own a book of customers but, instead, will share responsibility for providing strategic support to our customer base along with their team. Ultimately this individual will be tasked with helping our customers effectively utilize the Hireology platform/process which, by result, will lead to better hiring decisions.

Customer Success Manager, Small Business

SNACKNATION
Chicago
1 day ago
+15
We're looking to hire a Member Success Representative (MSR) in our Chicago office who can help us create a world-class experience for our customers. The Member Success Team (MST) is the hub of customer support and advocacy for our healthy snack delivery program, SnackNation. There's nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection!

Manager of Customer Success, Auto

Hireology
Chicago
1 day ago
+19
Coaching, mentoring and training a team who play an integral role in ensuring high customer retention. Tracking team KPIs to provide transparency into the team's success, and identity initiatives to address areas of opportunity for improvement both at the team and individual level. Tackling and solving escalated customer issues; you will be the senior face of the company for your team. Leading regular team meetings, fostering team discussion and sharing; ensuring the team is informed of process changes, product updates, and best practices. Identifying skill development areas for each team member and building customized coaching strategies to ensure team members are constantly developing and improving in their roles. Facilitating the recruiting, training, and onboarding of new team members. Negotiate renewal contracts and close agreements to maximize profits.

Carrier Operations Representative

Echo Global Logistics
Chicago
1 day ago
+15
As a Carrier Operations Representative, you will research available carrier capacity within an assigned territory. Working closely with Carrier Sales Representatives, this position is responsible for scheduling shipments, ensuring on time pick-up and delivery and maintaining relationships with existing carrier partners. We’re a fast-growing logistics company; your job will be fast-paced and constantly evolving.

Client Services Coordinator

Client Support Specialist

Buildout, Inc.
Chicago
1 day ago
+17
As a member of the team, you will troubleshoot and analyze customer emails and live chats to provide them with an effortless customer experience. You should be driven to help customers and have the curiosity to dive deep into an ever-changing product to learn it inside and out. Providing a Buildout Quality customer experience requires patience, empathy, and the desire to continuously polish your skills and grow.

Customer Experience Advocate

Avant
Chicago
1 day ago
+32
The Customer Experience team is improving products and services for our customers by transforming our organization with a Human-Centered Design approach. As a part of the team, you will leverage our large, structured and unstructured datasets to bring out the objective voice of Avant’s customers. Your projects could range from building NLP models to understand what customers have to say, to quarterbacking large cross-functional projects to deliver better experiences based on what you find. 

Senior Customer Success Manager

Consultant, Continuous Improvement

Strata Decision Technology
Chicago
2 days ago
+51
As a Continuous Improvement (CI) Consultant, you will be responsible for working on a team with other Strata team members to implement, to adopt and to optimize our Continuous Improvement and Productivity Reporting software, driving best practices in Cost and Quality Improvement for our clients. 

Agent Services Coordinator

GoHealth
Chicago
2 days ago
+37
We’re seeking a talented Agent Services Coordinator who will function is a primary point of contact for new agents joining the GoHealth Sales Teams. In this role, you will be responsible for assisting with on-boarding and maintenance tasks for new agents joining the Call Center Sales Teams in regards to licenses, appointments and certifications. This position calls for excellent customer service, accurate record keeping and sharp attention to detail. The ideal candidate will possess the ability to efficiently and accurately execute multi-step submission and tracking processes.

Technical Project Manager (LATAM)

Bringg
Chicago
2 days ago
+26
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Associate Manager, Customer Success

Kazoo
Chicago
2 days ago
As an Associate Manager of Customer Success, you will become an expert in responding to inquiries related to all of Kazoo’s customers. You will be the liaison between the end user and multiple internal product groups including Customer Success, QA and Engineering. You will be responsible for relaying feedback regarding necessary improvements and changes. You should possess a thirst for data, and your decisions should be backed by said data. Further, you will also lead the Kazoo support team, mentoring and coaching the support specialists along the way.

Client Partner

Nerdery
Chicago
2 days ago
+24
The Client Partner is responsible for driving profitable, long-term growth from the account by developing strategic client relationships and partnering with delivery leadership to ensure customer satisfaction. This individual manages the growth and evolution of relationships between $4 million and $6 million and can lead complex multi-dimensional engagements that combine design services, consulting, and software development.

Product Support Specialist

Eved
Chicago
2 days ago
Eved was founded in 2010 by technology entrepreneur, Talia Mashiach, with the aspirations of creating a platform that automates the buying and selling for events. She saw a problem with a $770 billion industry muddled with manual, outdated processes that were hindering the most powerful asset to a company: human connections. Today, Eved is still growing with more than $300 million in event commerce running through it and continues to strive to

Chicago Startup GuidesSEE ALL

LOCAL GUIDE
Best Companies to Work for in Chicago
LOCAL GUIDE
Best Software Engineer Jobs in Chicago
LOCAL GUIDE
Coolest Offices in Chicago Tech
LOCAL GUIDE
Best Sales Jobs in Chicago
LOCAL GUIDE
Best Perks at Chicago Tech Companies
LOCAL GUIDE
Your Guide to Healthtech in Chicago
LOCAL GUIDE
Best Data Scientist Jobs in Chicago
LOCAL GUIDE
Best Marketing Jobs in Chicago
LOCAL GUIDE
Best Design Jobs in Chicago
LOCAL GUIDE
Best Senior Software Engineer Jobs in Chicago
LOCAL GUIDE
Best Sales Manager Jobs in Chicago
LOCAL GUIDE
Best Account Manager Jobs in Chicago