Customer Success Jobs in Chicago

141

Customer Success Specialist

Provi
Chicago
5 hours ago
+19
Provi is looking for an enthusiastic and charismatic Customer Success Specialist who is passionate about providing exceptional support and ready tackle responsibilities involved in launching new markets, retaining users, and delivering extraordinary service to customers and vendors. Founded in 2016, Provi is an open digital marketplace connecting retailers (restaurants + bars), distributors, and suppliers in the alcohol industry.  We are a well

Merchant Development Assistant

ShareASale
Chicago
6 hours ago
About Us  ShareASale has been in business for 19 years, exclusively as an Affiliate Marketing Network. Our technology receives accolades for speed, efficiency, and accuracy – and our reputation as a fair and honest business is well known within the industry. Our objective is to provide customers with an advanced Affiliate Marketing platform. We strive to deliver the best product in the industry, and support it with superior customer service

Head of Customer Success

AccuLynx
Chicago
8 hours ago
+23
About the Position: AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry. AccuLynx is currently seeking an experienced Head of Customer Success to join our growing team. The Head of Customer Success will lead

3rd Shift Account Coordinator

Echo Global Logistics
Chicago
8 hours ago
+15
Act as main point of contact for internal support team, carriers, customers and internal employees. Proactively prevent service failures and provide reliable follow through. Build relationships with internal and external partners through constant contact and advocacy. Resolve afterhours escalations which preserve Echo’s best interests. Identify trends, establish connections between issues and offer recommendations. Draw conclusions from relevant and/or missing information. Act as sole on-duty decision maker and resolution owner. Coach support team and help guide activities to meet department objectives. Leverage understanding of transportation modes (TL, LTL, Partial) to draft solutions. Provide seamless management of clients’ and carriers’ logistics operations. Actively welcome and pursue opportunities to build professional skills.

Implementation Consultant

Yello
Chicago
9 hours ago
+36
About The Role The Implementation Consultant is a liaison to our clients and provides support throughout the implementation process, from first touchpoint to final go-live. This role provides consultation and expertise to clients on implementing and utilizing Yello product solutions within the recruiting industry.  The Implementation Consultant works with client project teams to define implementation project scope, develop project plan and

Senior Customer Success Manager

Director of Global Customer Success

Morningstar
Chicago
10 hours ago
+18
• Champions our client service culture of delivering world-class service, high performance, employee development and process improvement.  • Leads a global team of CSM managers across multiple products sets and customer segments.  • Works with managers and team leaders to ensure team member development and training.  • Leads in the creation and implementation of CSM processes, KPIs and goal setting. Informs and influences overall Client Service strategy and execution.  • Continually measures and looks for process improvement opportunities to ensure high quality of customer experience and retention and growth of customer base.  • Partners closely with our product management to represent the customer voice in future product development.  • Works closely with sales management to ensure we execute on an optimized working relationship. 

Senior Client Service Representative

Client Success Representative

Customer Success Manager

Consultant Relations

Relationship Manager

Load 2 more jobs6 jobs at Morningstar

Customer Experience Lead

Inhabitr Inc
Chicago
10 hours ago
+13
Customer experience and sales associate Inhabitr | Chicago Inhabitr is looking for someone to help build the flexible living company of the future. We are building our core team and looking for a sales-oriented customer experience associate who will help design an elite team to handle all customer inquiries and drive top line sales. The ideal candidate has an outstanding ability to process and synthesize information, excellent communication

Supplier Specialist Role

Eved
Chicago
10 hours ago
Supplier Specialist role:  As a supplier specialist, you will be a front-line employee working directly with event suppliers. You will have an opportunity to get in on the ground floor of a growing company and learn about Eved's award-winning technology. You will be responsible for the successful onboarding and ongoing relationship management of suppliers in the Eved Supplier Network. You will be responsible for learning about the Eved’s

Client Success Advisor, Hospitality Cloud

Kapow
Chicago
9 hours ago
We're looking for Client Success Advisors who are ready to take the first steps toward leadership roles at Cvent. As a consultant, you will join our dynamic, close-knit Client Services department and gain best-in-class customer service experience. This is a great opportunity to build a career at a company that's transforming its industry. Client Success Advisors serve as our clients' primary point of contact while they are using Cvent's software. In this role, you will be responsible ensuring our clients are able to realize the full benefits of Cvent's software by moving them through success plans. The ideal candidate should be extremely motivated, with excellent communication skills and the ability to thrive in a fast-paced, fun work environment. We're looking for someone who gets excited about having an important impact on a successful, growing company known for its customer service.

Enterprise Customer Success Manager

G2
Chicago
15 hours ago
+19
About G2G2’s real-time and unbiased user reviews help you objectively assess what is best for your business. Until recently, selecting business solutions was hard, risky, and inherently biased. G2 empowers business buying decisions by highlighting the voice of the customer. Our review platform leverages more than 650,000 independent and authenticated user reviews read by nearly 3 million buyers each month. Our model brings transparency to B2B

Relationship Manager

User Training Lead

Lumere
Chicago
1 day ago
+12
Lumere is seeking a skilled training expert to maximize the impact of the user training approach for our SaaS platform. In addition to leading in person and remote training sessions for clients, the User Training Lead will be responsible for identifying and implementing new ways to scale the delivery of client-facing training using video, e-learning platforms, certification programs, and other approaches. As Lumere’s first dedicated User Training resource, effective candidates will be highly motivated self starters that can take a discerning eye towards current practices, assess challenges and gaps, and continually evolve towards a scalable results-driven training approach. The ideal candidate will have excellent communication skills, a passion for educating others, and a passion for building training curriculums that inspire users to transform health care. Candidates must have a sound understanding of adult learning theory and the use of experiential learning techniques.

Manager, Provider Experience

VillageMD
Chicago
1 day ago
+15
Oversee value-based care operations, especially coding and care operations for an assigned market. Develop and maintain workstreams across dedicated team of resources to meet organizational goals. Provide day to day operational and analytical support for market of providers. Conduct quality review to ensure performance targets met and maintained. Function as an expert in clinical coding, quality and chart documentation. Management of key vendor relationship. Coach, facilitate, mentor and participate in the work of the team. Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines.

Trade Specialist - HVAC

SMS Assist
Chicago
1 day ago
+18
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

Trade Specialist - Plumbing

SMS Assist
Chicago
1 day ago
+18
The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

Remote Customer Experience Agent - Part Time

Arrive
Chicago
1 day ago
+24
This is a remote part-time position with complete flexibility - no office time required - as long as you reside in Illinois! Must provide a computer/laptop with a reliable, hard-wired internet connection. ParkWhiz will supply a headset and software licenses. Must be able to attend 3-4 consecutive days of training via video conference and have semi-regular check-ins with management. Weekends are required. Flexible scheduling available; our operating hours are 6a-11p central time zone. CURRENT SHIFTS AVAILABLE: Mon - Fri 5 PM - 8 PM and/or Sat/Sun anytime. This position is best suited for individuals looking for supplemental income, and will require 15-25 hours/week.

Manager, Merchant Care

ShipBob
Chicago
1 day ago
+16
ShipBob is looking for an experienced Manager, to lead the Merchant Care team, who is fanatically passionate about coaching and teaching others to be their best. The Merchant Care team is responsible for providing support to business clients that are using ShipBob’s tech-enabled fulfillment services.

Enrollment Advisor

All Campus
Chicago
1 day ago
+23
All Campus is searching for an Enrollment Advisor to join our product development team in Chicago. This position is responsible for inbound/outbound calling to match potential students to school programs. The incumbent will help meet both company goals and the needs of prospective students by listening, assessing each individual and making independent judgments as to whether the student is a good fit for a respective program.  

Client Services Representative

Paylocity
Northwest Suburbs
2 days ago
+31
As a Client Service Representative, you represent Paylocity as the main point of contact for our clients. You communicate with clients daily to provide training, support, issue resolution, and troubleshooting related to payroll, human capital management, time and attendance, and employee engagement tools. Not an expert in the Payroll and HR world? No problem – we provide 5 weeks of paid training to teach you. From training, to your first call and beyond, you will be given the tools and support you need to make a difference for our clients.

Inside Sales Support Representative

Current Client Consultant

Customer Success Manager

BenchPrep
Chicago
2 days ago
+21
As our growth continues, we are looking to add an experienced, tech-savvy, results-driven Customer Success Manager to our team. As our Customer Success Manager, you will be responsible for managing some of our largest existing enterprise level accounts, taking a consultative and strategic approach to managing our client relationships.You are excited about meaningful interactions with clients and committed to driving product adoption, providing strategic guidance and inspiring client loyalty. You have proven success in account management and a strong history of relationship management and project management.

Channel Partnership Manager

Keeper Security, Inc.
Chicago
3 days ago
Keeper is seeking a Channel Partnership Manager to grow our B2B business with resellers, distributors and managed service providers in the Keeper Partner Network. This candidate will be responsible for achieving pipeline and sales objectives with Keeper’s channel partners globally. As part of the Keeper Partnerships & Strategic Alliances team, this candidate will help build the community of organizations safeguarding private and sensitive information from hackers and cyber criminals.

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