Customer Success Jobs in Chicago

132

Customer Support Specialist

ReviewTrackers
Chicago
6 hours ago
+38
The Customer Success team is a hybrid of account management and customer support. We work with innovative companies looking for a way to make their online reputation management more efficient. We pride ourselves on providing friendly, patient, and concise next-level support to optimize the customer’s road to success. An ideal candidate has at least 1 year experience working in customer service, customer support, community management, or account management, preferably in a SaaS environment. 

Relationship Manager, Cryptoassets

DRW
Chicago
6 hours ago
+37
We are looking for a Relationship Manager to join a team of highly talented business development, traders, relationship managers and researchers in our Chicago office. As part of this team, you will be tasked with enhancing existing counterparty relationships and developing new business opportunities with those counterparties on a global basis. Given the nature of this market, you will also be expected to understand changes occurring real-time. This is a unique opportunity for someone to leverage their financial markets sales experience in a new way.

Restaurant Fulfillment Specialist

Grubhub
Chicago
10 hours ago
+31
Facilitate onboarding of new restaurants after contract is signed. Collect relevant information to set up account. Manage client contact and coordination throughout the entire set up process. Training and activation of new restaurants. Manage a shared calendar to schedule contact with restaurants via phone and email. Create and maintain multiple types of high quality content to support onboarding of new accounts while upholding Grubhub style standards and department policies. Communicate with internal teams to ensure the best product for our customers. Participate in projects designated by management, meet deadlines, and prioritize high-level accounts. Meet daily, weekly, and monthly volume and quality quotas. Provide extraordinary customer service to restaurant owners.

Senior Customer Care Trainer

Quality Coordinator

Account Advisor (Mandarin- Speaking Preferred!)

Account Advisor, Enterprise Accounts

Load 1 more jobs5 jobs at Grubhub

Senior Director - Customer Experience

Tribune Publishing
Chicago
10 hours ago
This individual will be a key member of the consumer-focused leadership team and will be accountable for developing and executing our customer experience strategy to build a sustainable, institutionalized customer-obsessed culture. This leader will serve as an evangelist and senior advisor that will own a deep portfolio of influence and responsibilities that will be critical in meeting our goals and creating lasting value for the organization and its customers.

Inside Sales Account Manager

PHMG
Chicago
10 hours ago
+25
Inside Account Manager Magnificent Mile, Chicago Competitive base, $50K OTE Hours: 10am to 7pm 2018 Glassdoor Top 10 Work Culture and Leadership 2018 Chicago 'Best and Brightest Companies to Work For' PHMG is the world’s leading audio branding agency, working with more than 32,000 clients in 39 countries and trusted by globally renowned brands such as Audi, Adidas and Coca-Cola. We know our success is all down to our staff, so we we’re

Client Operations Administrator

NextCapital
Chicago
15 hours ago
+42
We're looking for an organized and highly motivated Administrator to join our Portfolio Operations team. Our Portfolio Operations team works directly with our Retail partners to facilitate the management and servicing of managed accounts. You will be responsible for taking on a wide range of administrative functions and assist the entire team in their efforts. The ideal candidate is highly organized, detail-oriented, has excellent writing skills, and the drive to get things done in a timely and efficient manner.

Account Representative

Hireology
Chicago
17 hours ago
+19
It's with that in mind we are looking to add an Account Representative to our growing team. This individual will be responsible for the full sales cycle within our customer base, including qualifying leads, setting appointments, negotiating contract terms, and closing the deal. We are seeking driven, sales-minded individuals that are looking for an opportunity to join a high-growth startup, and will be rewarded for performance with uncapped growth opportunity.

Health Concierge

bswift
Chicago
17 hours ago
+16
Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Effective organizational skills and ability to manage multiple tasks. The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience. 3 + years of call center customer service experience is required. Must have strong verbal and written communication; must be conversational. Extremely resourceful and able to problem solve. Ability to provide exceptional customer service consistently. Schedule flexibility is required. Must be able to display a positive attitude in a fast paced environment.

Client Relationship Manager

Health Concierge

Client Benefit Analyst

Customer Advocate

Sprout Social
Chicago
19 hours ago
+47
1-3 years of customer-facing experience is required (SaaS Industry experience a plus). Proactive self-starter with a curious mind and strong initiative to solve tough problems and constantly make improvements. Challenge-driven, goal-oriented, and capable of handling emergency/crisis situations. Ability to be resourceful with impressive critical thinking skills, wearing many different hats and juggling conversations between channels comfortably. Excellent verbal and written communication skills. A strong work ethic and ability to work independently. Driven by a desire to help people and passion for teaching technology to others. Demonstrated ability to deal with change and act as a team player.

Client Support Analyst

Evive
Chicago
19 hours ago
+23
Support client delivery team in meeting client expectations and goals while executing client communication and benefit hub strategies. Be an Evive expert on your assigned client benefit plans, coverage, account structures, and programs. Attend client meetings to present and document decisions around communications plans and ongoing delivery projects. Communicate timely and effectively with clients regarding ongoing communications, programs, project timelines, and strategic deliverables. Track client’s Performance Guarantee metrics monthly and share quarterly results with CDM/Success Partner to improve strategy. Track and analyze metrics around communications/deliverables to better inform delivery strategy. Collaborate, coordinate, and escalate client/member issues by acting as a client advocate while working with all departments. Communicate errors and improvements to development organization and participate in testing client features, configuration, and content. Effectively communicate with member services in order to triage member issues and coordinate between client and member services team. Analyze and triage errors around data files to ensure error-free data loading.

Client Relationship Manager - Immigration Speciali…

Envoy Global
Chicago
1 day ago
+39
This client facing, Client Relationship Manager, Immigration Specialist is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers. As the face of our company to our customer(s), you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The

NATGEN PREMIER- HIGH NET-WORTH AUTO CLAIMS SPECIAL…

National General
Chicago
1 day ago
Responsible for being the primary claim holder for high net worth Auto claims within the Claims Department which includes investigating, researching, determining coverage, estimating damage, negotiating settlements and making recommendations on legal and claim coverage issues.  Provide exemplary and expeditious claim service to the policyholder and agent of record.  This is an inside position handling Auto claims in multiple venues. 

Product Support Specialist- 3rd Shift

Eved
Chicago
1 day ago
Eved was founded in 2010 by technology entrepreneur, Talia Mashiach, with the aspirations of creating a platform that automates the buying and selling for events. She saw a problem with a $770 billion industry muddled with manual, outdated processes that were hindering the most powerful asset to a company: human connections. Today, Eved is still growing with more than $300 million in event commerce running through it and continues to strive to

Customer Service Loan Servicing

Guaranteed Rate
Chicago
1 day ago
+20
Responsibilities may include processing routine payment transactions, documenting calls, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.

Insurance Client Service Representative

Insurance Client Processor

Senior Provider Relationship Manager, VMO

McDonald's Technology
Chicago
1 day ago
+26
The Senior Provider Relationship Manager is responsible for overall relationship management for McDonald's Global Technology’s portfolio of providers. You will handle provider strategy implementation and champion the delivery of VMO’s value and effectiveness globally. Additionally, you will liaise and collaborate with Global Technology and business units and partner teams, McDonald’s senior management, owner operators and our providers. You will represent McDonald’s objectives in any contract negotiations and establish and optimize new and existing provider relationships, ensuring successful delivery initiatives. You will manage the full provider lifecycle including: identifying, negotiating, on-boarding, establishing and maintaining governance, managing service delivery and performance and, as required, off-boarding.

DEAL DESK SPECIALIST

Centro
Chicago
1 day ago
+43
It is an exciting time for Centro, and there’s a unique opportunity to join the Basis Solutions and Implementation team, in the newly created role of Deal Desk Specialist at Centro.  We are looking for someone to help us build out our Deal Desk, as our SaaS product, Basis enters its second year and continues to experience significant growth.  The Deal Desk Specialist Lead will be responsible for managing the entire Basis agreement lifecycle, providing Sales support and guidance during the pre-sale and negotiation process, leading the contract approval process and escalations. This individual is an extremely detail oriented person who pays close attention to all the specifics and nuances within each contract, helping to provide the right direction and customized solutions for Basis Sellers.  Reporting into the VP of Basis Solutions and Implementation, you will be expected to partner with Legal, Finance, Sales, Support and other business stakeholders to ensure the needs of sellers and their prospects are met, while also complying with Centro’s business needs and Basis guidelines.

VP, CLIENT DEVELOPMENT

Account Manager

Spark Hire
North Suburbs
1 day ago
+22
Spark Hire is an award-winning video interviewing platform (Software-as-a-Service) used by more than 5,000 customers in 100+ countries. Our industry-leading platform is recognized as the gold standard by esteemed software review site G2 Crowd. We’ve also been recognized as one of the best startups to work for (nationally) and a best small business to work for in the Chicago area. We've been signing up new customers like crazy which is creating

Full Time Support Specialist

Chowly Inc.
Chicago
1 day ago
+17
  Do you love to go above and beyond to ensure client satisfaction? Do you have a desire to help others and solve problems? We're looking for a like minded individual who is interested in joining our support team! As a rapidly growing Chicago startup, we are looking to expand our Support Team. At this time, we are looking for a skilled problem solver and an enthusiastic individual who can listen to our clients’ issues and offer a unique and

3D Printer Sales

Dynamism
Chicago
1 day ago
Dynamism is a Chicago-based leader in 3D printing/additive manufacturing. Our core focus is on long-term customer relationships and we always strive to give the best expert advice. We work in a cool loft-office space near Ukranian Village in Chicago. Extensive training provided.  (If you don’t know about 3D printers yet, please read on…) Until recently, only huge companies with budgets of $50,000-$1,000,000 could afford a 3D printer. Now, any

Operations Coordinator

Dynamism
Chicago
1 day ago
Dynamism is a Chicago-based leader in 3D printing/additive manufacturing. Our core focus is on long-term customer relationships and we always strive to give the best expert advice. The goal of our Operations Coordinator is to ensure multiple pipelines are clear to keep our office running smoothly day-to-day. More responsibility will come with company growth. Duties include: General customer service Order processing Fraud prevention

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