Customer Success Jobs in Chicago

149

Relationship Manager

Morningstar
Chicago
16 hours ago
+16
As a Relationship Manager, you will be responsible for the overall ongoing relationship for your clients. In addition, you will partner with Sales on new opportunities, collaborate with Marketing on initiatives to drive plan and participant adoption, work with legal counsel and clients on contract negotiations, lead and manage the discussions in every area of the client relationship including senior level client meetings, strategy planning, annual and quarterly update meetings, methodology and investment related topics, due diligence and corporate security and audits. As a RM, you’ll continue to expand on a developing product/industry knowledge set in order to maximize efforts for your owned clients. Lastly, you will also work to identify new business opportunities within existing client relationships and come up with creative solutions to help in the marketplace. In doing so, the RM will help act as a lead product and/or post-rollout and strategy advisor. This may also include renewals and some new business negotiations. 

Director of Global Customer Success

Customer Success Manager, Morningstar Direct

Consultant Relations

Customer Success Manager

Associate Customer Success Manager

Load 2 more jobs6 jobs at Morningstar

Client Manager

Ensono
Chicago
19 hours ago
+35
The Client Partner is accountable for the growth of a Strategic Ensono client. The Client Partner ultimately owns the Client relationship at the strategic level and will identify and leverage company-wide resources to address client satisfaction, growth, renewal, risk or opportunity in their book of business. The goal is to make the client successful and committed to Ensono for life through a trusted advisor relationship. This role will not have direct reports; however, they will be responsible for leading the account team. They will have available to them a team of SMEs from within the client success & solution architect teams and across Ensono to execute an effective account management engagement plan. This role is responsible for driving profitable growth from the account by developing strategic client relationships and ensuring customer satisfaction through world-class delivery.

Senior Client Success Manager

Global Operations Associate

Flexport
Chicago
20 hours ago
+25
Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $300M from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo. With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are,

Customer Success Manager

Hireology
Chicago
20 hours ago
+19
Hireology’s technology empowers businesses to build great teams.  Over the last seven years, we’ve grown from a startup to a market-leading organization with over 150 team members, and we’ve created an award-winning culture that makes this company an amazing place to work. It’s with that in mind that Hireology is looking to add a member to the Customer Success team. The Customer Success Manager will focus on building strong, trusted partnerships

Members Services Associate

Evive
Chicago
17 hours ago
+23
Member Services Associate Evive people are game-changers. Evive was founded by two people who wanted to challenge the status quo...and did. More than 11 years later, that spirit still defines our culture. The work we do is redefining how people use their employee benefits, with SaaS-based services that help people to improve their lives and Fortune 1000 enterprises to optimize their benefits investments. We strive every day for the ideal of

Customer Support Agent

AMOpportunities Inc.
Chicago
22 hours ago
AMOpportunities is on-demand clinical training for healthcare trainees. We are an online platform that connects international students to required US clinical experience. We are now taking the company from professional services to education, building an academic operations unit. We are a startup located in River North. Our innovative services allow trainees to confidently search, apply, and attend the experience they need. Such rotations are

Merchant Care Representative

ShipBob
Chicago
22 hours ago
+16
Work closely with assigned & non-assigned B2B Merchants to handle their inquiries and issues professionally, effectively, efficiently and accurately. Identify and assess our Merchant’s needs to achieve service delight. Have a balanced approach to solving Merchant issues that minimizes the company’s financial liability while maximizing the Merchant experience [win win approach]. Effectively manage queue of incoming tickets and calls on a day-to-day basis, including following up to inquiries based on dates that were committed to. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Troubleshoot Merchant issues. Take criticism on the chin, accept responsibility on company's behalf and exhibit composure in dealing with upset clients. Keep accurate record of Merchant’s interactions with proper documentation. Follow communication procedures, guidelines, and policies.

Senior Customer Success Specialist

G2
Chicago
22 hours ago
+19
G2 Crowd is looking for a communicative, driven, and personable individual, experienced in customer service and success to join our Research team as a Senior Customer Success Specialist. This role will develop a robust understanding of G2’s data and how it can be used to drive business insights. They will take the unique questions and business problems of our customers and work with the rest of the research team to uncover valuable insights.

Relationship Manager

Enterprise Customer Success Manager

Director, Network Development

Kaizen Health
Chicago
23 hours ago
Reports to: VP – Operations and Corporate Development   Job Overview Kaizen Health is a fast-growing, venture-backed technology company seeking an energetic, motivated team player to lead development of our nationwide network of transportation providers. Reporting directly to the VP of Operations and Corporate Development, a successful candidate will be tasked with managing our existing partnerships with Lyft, MTM, and others, while

CUSTOMER SUCCESS MANAGER

Centro
Chicago
1 day ago
+28
As a Customer Success Manager, you’ll own the partner relationship from the time of onboarding forward. You will partner with your clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on campaign set up and optimization, to defining packages and pricing, you’ll own the day-to-day and become an integral part of your clients’ digital strategy. The successful candidate will be steeped in the world of digital advertising technology, and will help to grow revenue by providing raving fan support to our advertiser partners. Applicants for this job role should be highly comfortable and knowledgeable about the internet in general, have a background in sales or client services, and be highly confident in their ability to quickly learn about advanced software and technology.

COLLECTIONS SPECIALIST

DIR, CLIENT DEVELOPMENT

Solutions Consultant

Narrative Science
Chicago
1 day ago
+20
Narrative Science is seeking a solutions consultant to join our team in Chicago. The Solutions Consultant will be responsible for building automated reporting and content solutions for our clients using Quill™, our natural-language generation (NLG) platform. In addition, the Solutions Consultant will act as the primary point of contact on Quill™-based project work, helping customers understand our solutions, forming strong relationships with

Customer Success Advisor

Eved
Chicago
1 day ago
The Customer Success Advisor role is an opportunity to gain exposure to broad facets of Eved’s business, customers and product capabilities.  Success in this role will typically lead to opportunities for additional responsibility and seniority. Clients come first at Eved and the Customer Success Advisor is the primary point of contact for clients using our SaaS technology solution. The Customer Success Advisor becomes the point of contact

Insurance Customer Advocate- P&C Insurance

Clearcover
Chicago
1 day ago
+36
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position. 

Account Advisor (Mandarin- Speaking Preferred!)

Grubhub
Chicago
1 day ago
+23
We’re Grubhub, the nation’s leading online and mobile food ordering company. Since 2004 we’ve been connecting hungry diners to the local restaurants they love. We’re moving eating forward with no signs of slowing down.   With more than 80,000 restaurants and over 14 million diners across 1,600 U.S. cities and London, we’re delivering like never before. Incredible tech is our bread and butter, but amazing people are our secret ingredient.

Driver Specialist

Account Advisor, Enterprise Accounts

Restaurant Fulfillment Specialist

Account Associate - Chicago

Tempus
Chicago
2 days ago
+18
Building and maintaining relationships with physicians and office staff to drive clinical orders in the community. Building and maintaining relationships with pathology departments to ensure smooth specimen sendouts - tissue procurement. Maintain a regular cadence of touch points (in person, emailing value adds) with certain targeted accounts (ie 3 x month per physician). Coordinating Medical Affairs report review with physicians after clinical orders. Order Kit and literature replenishment at accounts. Identifying and attending approved local conferences. Working with accounts to obtain necessary clinical data / progress notes for Tempus-tested patients.

Partner Operations Manager

Client Account Manager

Field Manager

Livly
Chicago
2 days ago
+12
Livly is seeking a Field Manager to join our quickly growing Short Stay team! Livly’s Short Stay business is busy building out and managing short stay rental units across Chicago. Our Field Managers spend their time onsite at our buildings ensuring that each rental unit is in top shape for our short stay guests. If you are detail oriented, are passionate about providing exceptional customer care, and love an action-packed day – this is the perfect role for you! 

Custom Data Entry Associate

Trunk Club
Chicago
2 days ago
+17
Our Operations Team is the core of the brick and mortar spaces of Trunk Club. As a Custom Operations Associate, you will act as a foundational force of our Order Processing Team as you will be responsible for the entry and submission of custom clothing orders. This individual will also provide support to our sales and management teams in operational activities, seeking every opportunity to improve service standards.

Account Manager

Tock
Chicago
2 days ago
+27
As an Account Manager, you are the face of Tock to our customers. You will be responsible for managing the software implementation process, client relationship, performance analysis, and customer success on Tock’s platform. As an Account Manager, you will work with a roster of esteemed restaurants and share with them how to best utilize Tock to reach their business goals. The successful candidate is a seasoned project manager with a proven track record of being detail oriented, demonstrating excellent communication skills, solving customer questions and problems in a timely fashion, and proactively making strategic business recommendations for customer success.

Customer Support Specialist

Mobile Doorman
Chicago
2 days ago
+11
Mobile Doorman, the leading white-label app solution for the multifamily industry, is looking for a Customer Support Specialist to join our growing Client Success team in creating long-term, trusting relationships with our building partners. Tech support is a crucial area of the business where we have a chance to interact directly with our customers and Mobile Doorman team. Customers tend to remember their interactions with support staff more

Implementation Director

UPshow
Chicago
2 days ago
+12
JOB BRIEF  UPshow is seeking an Implementation Director to manage the planning, execution, and evaluation of customer implementation projects. This is a player-coach role and will be responsible for leading the implementation of enterprise-level clients, developing and executing best practices for the implementation function, and managing a team of implementation specialists. The goal will be to safeguard revenue and retain customers by building

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