Customer Success Representative
1 week ago
You’ll work closely with assigned accounts to establish long lasting relationships with decision makers and users to ensure repeat usage on the platform.
Execute platform training for users to become comfortable with the platform and how to engage with Freelance and agency talent.
Develop adoption plan, establish communication with key partnerships of each assigned accounts.
Establish communication with decision makers, manage reporting to measure success against customer expectations, and drive the renewal process.
Implement strategies to maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell and cross-sell opportunities.
Develop a deep understanding of the product to recommend the software’s features and functionality that meet customers' specific business needs.
Consistently bring creative ideas and solutions to the team on how to improve the customer experience.