Customer Support Jobs in Chicago

Meraki is looking for qualified network engineers to join its Product Specialist team within Support. As a Support Product Specialist, you will be an authority in the function of Meraki’s hardware and software products, using your expertise to help identify, present, and prioritize product issues that are discovered by Meraki’s Support team. You will work directly with Product Management and Engineering to ensure that product trends, product serviceability, and the customer experience are represented in the product development lifecycle. An average work week might consist of investigating bug reports, monitoring and prioritizing the backlog of bug reports, writing user documentation, and meeting with Meraki’s PM / Engineering teams to discuss issues associated with the Meraki product line.

As our growth continues, we are looking to add an experienced, tech-savvy, results-driven Customer Success Manager to our team. As our Customer Success Manager, you will be responsible for managing some of our largest existing enterprise level accounts, taking a consultative and strategic approach to managing our client relationships.You are excited about meaningful interactions with clients and committed to driving product adoption, providing strategic guidance and inspiring client loyalty. You have proven success in account management and a strong history of relationship management and project management.

Onsite attendance required. Receive and respond to inbound e-mail and live chats; gather and verify required information. Develop and present solutions to customer issues. Update internal order notes appropriately. Ensure proper security procedures are followed during all customer interactions. Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information. Make outbound calls to follow up on customer issues as necessary.

The Role: Scout Alarm is currently seeking a Customer Experience Teammate who is interested in joining a quickly growing, funded startup focused on smart home security. This CX teammate will build a personal relationship with our community, answer customer questions and issues via phone/email/community forum, provide technical troubleshooting, and take ownership over any other tasks that pop-up throughout the day. We're looking for someone who

As the Onboarding Manager at ActiveCampaign, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with more than 70,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.

As a Customer Success Manager at Sprout Social, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with names like Evernote, adidas, West Elm and Edelman. Our team prides ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experience to each and every customer. As a whole, Sprout supports the social media efforts of over 25,000 brands around the globe.

Here at ShareASale, part of the Awin Group, we strive to create an environment that everyone enjoys coming to each day. We all work together to accomplish the same goal – it’s a very collaborative mindset here. Adding to this, our dedicated candy wall adds fuel and energy to the day to keep you going. The bottom line is that we take our jobs seriously, but we try to have fun while doing them! The Integration & Technical Support Analyst position

In your role as Client Success Director - Silver (CSD), you will be responsible for supporting a large group of PowerReviews clients. The CSD acts as clients' advocate and works with them to increase their use of best practices, utilize tools, and adopt new products and features. You will report directly to the Manager, Client Success- Silver.

Spend your summer working at Jiobit! ‍If you would like to experience working at a startup in downtown Chicago, and have the opportunity to develop your operations skills at a fast-paced company, then we’re glad you found Jiobit. It’s an incredibly exciting time to join us as we scale our business and deliver best in class (and award-winning) location tracking solutions for families and businesses. About us. Jiobit is the first of its kind

At Human Practice, we work with the most prestigious hospital systems in the country, connecting their world-class experts to patients that need them. We are hiring implementation specialists to support rapid customer acceleration in 2019. The interesting challenge we solve Today’s referral process puts a great burden on patients, who may already be experiencing extreme stress due to their diagnosis. The referral process also leaves physicians

The Claims Manager is tasked with protecting the interests of the company and ensuring that claims are handled properly for our customers, their customers, and our affiliates. Duties include, but are not limited to, managing claims, conducting investigations, coordinating outside litigation counsel, engaging in high-level problem solving and analysis, organizing and managing case files, and carrying out special projects for the legal department. 

As a Direct Customer Success Manager, you will provide superior service to institutional investment software clients and users. This role will interact extensively with clients at asset management, investment consulting, insurance, wealth management, and plan sponsor companies that use Morningstar Direct and other institutional products. Our client solutions consultants combine a thorough understanding of Morningstar’s products with strong investment knowledge and business acumen to help clients make the most of our products. This position requires occasional client-facing travel within an assigned territory and is based in the Chicago, New York, San Francisco, or Boston areas. 

Client Data Entry Associate Eved was founded in 2010 by technology entrepreneur, Talia Mashiach, with the aspirations of creating a platform that automates the buying and selling for events. She saw a problem with a $770 billion industry muddled with manual, outdated processes that were hindering the most powerful asset to a company: human connections. Today, Eved is still growing with more than $300 million in event commerce running through it

• Managing all requests logged into the Line2 queue. • Managing client communication on all tickets. • Conducting proactive and reactive incident, event and problem management. • Reducing the number of repeat issues through root cause analysis. • Building strong client relationships by becoming a point of contact for clients. • Working with internal departments to mitigate client concerns. • Providing escalation support for SD and L1 teams.

Flexport helps more than 10,000 clients and suppliers lead all aspects of their supply chain operations. Started in 2013, we've raised over $300M from investors that include the Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo. With offices on three continents, our team is as global as our client base and we’re excited to continue building a product and service they love. Wherever you are,

Work closely with assigned & non-assigned B2B Merchants to handle their inquiries and issues professionally, effectively, efficiently and accurately. Identify and assess our Merchant’s needs to achieve service delight. Have a balanced approach to solving Merchant issues that minimizes the company’s financial liability while maximizing the Merchant experience [win win approach]. Effectively manage queue of incoming tickets and calls on a day-to-day basis, including following up to inquiries based on dates that were committed to. Build sustainable relationships of trust through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Troubleshoot Merchant issues. Take criticism on the chin, accept responsibility on company's behalf and exhibit composure in dealing with upset clients. Keep accurate record of Merchant’s interactions with proper documentation. Follow communication procedures, guidelines, and policies.

G2 Crowd is looking for a communicative, driven, and personable individual, experienced in customer service and success to join our Research team as a Senior Customer Success Specialist. This role will develop a robust understanding of G2’s data and how it can be used to drive business insights. They will take the unique questions and business problems of our customers and work with the rest of the research team to uncover valuable insights.

As a Customer Success Manager, you’ll own the partner relationship from the time of onboarding forward. You will partner with your clients to identify and meet their business objectives, and ensure success as they adopt a new platform. From training them on campaign set up and optimization, to defining packages and pricing, you’ll own the day-to-day and become an integral part of your clients’ digital strategy. The successful candidate will be steeped in the world of digital advertising technology, and will help to grow revenue by providing raving fan support to our advertiser partners. Applicants for this job role should be highly comfortable and knowledgeable about the internet in general, have a background in sales or client services, and be highly confident in their ability to quickly learn about advanced software and technology.

The Customer Success Advisor role is an opportunity to gain exposure to broad facets of Eved’s business, customers and product capabilities.  Success in this role will typically lead to opportunities for additional responsibility and seniority. Clients come first at Eved and the Customer Success Advisor is the primary point of contact for clients using our SaaS technology solution. The Customer Success Advisor becomes the point of contact

Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position.