Customer Support Jobs in Chicago

Do you thrive in a fast-paced, high-growth environment?  As a full-time Customer Service Representative in our Chicago Loop office, you will work directly with restaurant owners by troubleshooting issues via phone and support ticketing system. We are looking for an employee with a  detail oriented, patient, and solution oriented mindset who can thrive in an ever changing environment.

We’re looking for a passionate Customer Support Specialist who will be a key member of our technical support department. As a Customer Support Specialist at Spark Hire, you’ll be working with users in over 100 countries (millions of videos are completed on Spark Hire each year). Your primary goal is to provide exceptional customer service so our users can troubleshoot problems, get the answers to their questions, and successfully accomplish what they’re trying to do on Spark Hire. You'll also be a big part of our quality assurance testing efforts to ensure all of our product releases are bug-free!

Answer inbound calls, chats and resolve customer issues. Ensure customers sign applications and minimize loan withdrawals by overcoming customer’s concerns and selling the caller on features and benefits of our services. Convert leads into completed loan applications. Contact existing customers to address questions or to follow up on current marketing campaigns. Contact potential customers who have not completed a loan application. Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals. Apply a professional attitude and image for all internal and external customers.

We are looking for a Customer Success Manager to support our amazing North American customers! You will be accountable for making sure our customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.

Is fluent in spoken and written English as well as Spanish or Portuguese. Displays overall well-roundedness and general talent in order to pick up duties quickly with accuracy and contribute ideas for improvement. Shows an analytic approach to problem solving, and can make data-driven recommendations for improvement. Has experience in customer service, high-end retail, administrative assistance and/or hospitality. Is entrepreneurial and able to take ownership.

You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

The Funding Specialist role requires high attention to detail and degree of accuracy performing administrative tasks in order to support our traders. The role is also a great fit for candidates who are super organized and love checking boxes off of their to-do list. We’d love for you to think creatively and passionately about the ways in which we can make every user interaction as meaningful as possible. You will get to contribute to the overall growth and innovation of the company through ideas and participation in collaborative team projects. As a member of the Trader Support Team, you’ll contribute to team goals by focusing on Customer Satisfaction ratings and response time.

We're looking for a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Braintree’s white-glove service experience. Our Merchant Support team provides first-touch support to customers via email. Support teammates, AKA Supportreeps, craft unscripted solutions that are as creative as our merchants’ business ideas, answering questions ranging from “Help! I need to update my address!” to “Help! I need to understand what’s happening with my transactions!” After comprehensive training on Braintree’s products, this candidate should be excited to play a pivotal role in supporting and maintaining the day-to-day operations of our diverse customer base.

 Operate as the lead point of contact for any day-to-day matters specific to your accounts. Demonstrate product expertise and understand how our solutions drive value within our clients’ world. Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, engineering and finance. Present the platform and be able to communicate effectively to varied levels of users from analysts to C-Level users. Provide advice and support related to client forums, client success initiatives, and other outreach programs. Serve as the primary interface for product related issues during the implementation process and ongoing support. Build strong client relationships and instill confidence across the organization especially with sponsors and technical contacts. Ensure that customers derive maximum value from their investments in SPINS by fully leveraging our data and solutions. Act as expert/specialist to the client in resolving product or technical issues. Successfully review and manage inquiries from the client thru to resolution.

We’re looking for a customer service expert who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two. We want our customers to rave about their customer service experience like they already rave about our app.

The Technical Customer Success Manager, “TCSM”, is the primary technical contact for accounts that have Enterprise Premier Support and are entitled to a designated support engineer who is an expert in their use cases, implementation and installation. The TCSM maintains all aspects of the technical relationship from troubleshooting possible issues, filing and advocating for enhancements, partnering with engineering & sales, preparing for new releases and rollouts and otherwise participating in the overall account management support of the customer.

Learn the operational structure of customers’ networks. Be the day-to-day point of contact for customers. Communicate with the Sales team to understand scope and specifics of what’s been sold to the customer. Schedule pickup and delivery appointments for shipments tendered by customers. Coordinate with carriers booked on shipments to get regular updates and shipment-specific details. Work with capacity team to ensure coverage is provided for all shipments that customers have scheduled with Forager. Coordinate with the customer’s sales and customer success representatives to communicate all relevant account management information. Take a creative approach to finding solutions and taking care of the customer’s every need to ensure a positive and productive experience working with Forager. Act as a liaison to the customer to support growth and retention efforts with all customers.

You will report to the Chat Advocate Manager. You will communicate with customers via live chat answering questions about the loan application process. Your day will consist of responding to general questions, assisting with troubleshooting the bank verification step, uploading emailed documents, and requesting additional documents as needed. 

We are looking for a driven, sales-minded, service-focused individual to join our Customer Success team as a Customer Development Representative! You’ll be responsible for the full sales cycle including lead qualification, calling prospects, booking demos, pricing negotiations, and closing the deal. 

The Technical Support Specialist for Tier 2 Voice responds to service tickets and requests for local and remote network support to meet service level agreements.  Troubleshooting and resolving hardware, software, application, network, user access, and all related issues are part of the daily routine.  The Tier 2 Voice Support Specialist will interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct the core problem.  Ideal candidates are well versed in networking basics (experience with wireless, VLAN dense environments, general routing/switching/firewalling across various platforms) with a proven ability to think logically, rationally and analytically.  A focus on autonomy and self-improvement while maintaining a team-focused attitude and seeking out assistance when needed is encouraged.

As a Customer Support Specialist, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries over the phone. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.

As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our rapidly expanding Cloud Networking Group. Our customer-facing role will expose you to a diverse group of teams within - including Engineering, Product Management, and Sales - providing endless opportunities for career growth in a fun, challenging,and fast-paced environment.

To help execute on our mission, we’re looking for a multi-dimensional Customer Advocate to provide exceptional support to our customers. Through live chat, phone, and email, you’ll help us ensure that our clients and prospective customers have a positive experience using Bento. You must bring a can-do, customer-focused attitude to get the job done.

Proven customer management skills with a strong customer service orientation (desire to help others). Excellent relationship building and stakeholder management skills. A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset. The ability to multi-task and handle high volumes of small projects simultaneously.

As the Customer Support Representative, you will support the Director of Enterprise Customer Support with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.