Customer Support Jobs in Chicago

You bring a great attitude and high energy to work every day. You are reliable and resourceful. You enjoy collaborating with others. You love to learn new skills and technologies to improve productivity. You believe in customer experience and reflect a friendly and respectful tone in all communications. You're comfortable using mobile and web applications/tools to solve problems.

Morningstar’s Licensed Data Support Team seeks a Senior Client Service Representative to join its team to provide superior service to our institutional clients. This role will interact extensively with clients including new and existing clients to provide a thorough understanding of Morningstar’s core data and innovative products including Morningstar Licensed Data, Global Document Library, Morningstar Essentials, API Center, and more. The Senior Client Service Representative works closely with their customer success manager counterparts on client retention, issue resolution and continuous process improvement while always promoting strong client advocacy. This position is based in our Chicago office. 

ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Support & Services Manager to join our Customer Success Team. The customer success team at ReviewTrackers serves as a blend of account management, product enablement, and customer support. The Support & Services Manager will be responsible for managing our onboarding and support team. Come join us as we continue to change the way businesses interact with their customers!

→ You will be one of our lead people responsible for troubleshooting devices (technical savviness is required). → You will work with contract partners across the country to resolve issues in a timely manner. → You will research and handle one-off operations projects as needed.

Talks to customers by phone to act as a consultant regarding our products and gifts in order to close a sale. Processes orders using the internal computer applications. Verifies and validates all information provided by the customer prior to submission. Negotiates effectively with customers and florists to uphold the Company's Product Guarantee Policy. Accurately documents all actions taken when working within a customer account. Responds to questions regarding existing orders including but not limited to; delivery status, product substitution approvals and other issues via email and by phone as appropriate. Accurately processes order cancellations and adjustments to order totals for customers and florists. Consistently achieve key indicators and performance standards as defined by call center management. Each CSR should review their own statistics on a daily basis in order to monitor their progress towards continual improvement.

Demonstrate cross-functional leadership in coordinating CardX internal teams. Research and identify fixes for technical tickets escalated from other CardX teams. Communicate resolutions in a clear and professional way to clients and CardX internal teams. Become proficient in troubleshooting the CardX reporting used for merchant financial reconciliation. Collaborate with business stakeholders and technology team to define product and support strategy. Develop QA/UAT test standards and processes for future technical support team members. Test (QA/UAT) new products and product features. Document QA feedback in an organized and detailed manner . Document client inquiries and issues, review and add to existing documentation, and create new documentation to be used by CardX teams. Assist the technical teams of enterprise clients with API integrations and custom reporting requirements.

As part of the Shipment Specialist department, you will be responsible for ensuring that Echo’s customers and carriers are provided with exemplary service. Major responsibilities of this position include, but are not limited to: handling inbound calls and outbound calls, working with truck drivers, dispatchers, shippers and receivers. While handling calls a Shipment Specialist will be responsible for problem-solving and utilizing professional communication. The ideal candidate will take initiative to continuously improve the performance and efficiency of themselves and the department. The Shipment Specialist department is a call center environment with a fast paced, fun atmosphere.

As a Customer Service Representative you will be a direct reflection on Enova's core values and drive what matters most to the customer...Excellent Service!! Our customer service representatives will need to have an eagerness to learn and be able to adapt in a changing environment. You must be comfortable taking direction and able to think on your feet.

Address any exception situations (garbage trucks, missing/corrupt route files) directly with the PTAC department. Maintain mobile equipment used by Operations (fulfillment, inventory control, training) to ensure the proper number of devices in working conditions to complete daily tasks. Check out equipment to associates, check back in, perform basic troubleshooting and complete weekly equipment inventories on Operations devices. Utilize the P3 equipment tracking application to ship the damaged equipment to Vendor, receive & deploy repaired equipment. Monitor P3 & direct the completion of orders and routes to maintain on-time departures. This includes alerting Supervisors of the need to reassign Selectors, Expeditors, Loaders to balance work, maintaining communication between Fulfillment, Loading, and Transportation to invoice orders.

The Customer Service Representative acts as a liaison between our clients and our network of vendors by managing all our clients’ repair and maintenance needs within our technology platform, One by SMS Assist. This role communicates predominantly on the phone and electronically with clients and vendors to ensure all maintenance services are completed in an effective and efficient manner.

As the Vice President of Customer Success, you will be responsible for deeply understanding our customers' needs and putting processes in place to ensure our customers are successful. By managing the entire customer journey, including onboarding, implementation, training, customer success, customer support, professional services, renewal, and advocacy, you will directly impact the overall customer experience and our ability to grow and scale Buildout.

Assists the Team Manager in managing and developing a team of 5-100 employees to meet specific individual, call center and company goals. Fills in for the Team Manager in all areas of job functionality during periods of time where the Team Manager is absent or unavailable. Executes supervisory responsibilities as directed in accordance with company policy and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

We are seeking a tech-savvy and curious individual, who is very organized, proactivity and has an eye for details, all of this in addition to having the ability to work under tight deadlines and face unexpected situations. You will follow SpotMe’s support procedures and incorporate independent problem solving to provide an excellent customer experience to drive long-term customer retention. You will be part of a global team supporting clients across the globe in a follow the sun model. Our Customer Support Agents, also referred to as App Genius by their colleagues, will ensure internal and external clients are provided with an outstanding service that is both efficient and fast.

SpotHero is seeking Customer Heroes to join our quickly growing team! At SpotHero, we are as passionate about our customers as we are about parking cars. As a Customer Hero, you will be our customers’ first point of contact and you will have the opportunity to show them what SpotHero is all about. You will be a hero to our customers, answering their calls and responding to emails in order to best assist them in getting where they need to go with confidence.

FTD Customer Service Representatives are responsible for answering inbound calls, taking orders for flowers and specialty gift items, assisting customers with questions, data entry and resolving issues.

As a Customer Support Tier III Representative, you are the first line of defense to educate, solve the problems of and delight our commercial and enterprise customers. SpringCM, a DocuSign company, is seeking an experienced Customer Support Representative who has solid knowledge in document management, BPM/workflow, and web services interfaces. The position acts as the liaison between customers and all functional areas within SpringCM to resolve service and support related inquiries. The scope of the position ranges from helping the SMB space to the largest Fortune 100 customers.

Operate as a lead point of contact for all incoming customer requests and concerns. Educate and empower our customers to become better users of Scout. Ensure the timely and successful delivery of solutions according to customer needs and objectives. Respond to all questions/concerns related to Scout and escalate to the appropriate team when necessary. Proactively look for solutions to problems and propose improvements to internal teams. Create and update content and documentation for Scout's HelpDesk and User Guides.

Scout is hiring a highly motivated Director of Customer Support to join our team in our Chicago office. This is a full-time, high-activity role that will require you to manage 8-10 Customer Support Specialists directly and lead relationships and resolve customer inquiries with cross-functional teams such as Marketing, Product, and Sales. Scout provides training resources and executive mentorship continuously to help you achieve monthly and quarterly goals, with opportunities for increased compensation.

As the Customer Support Representative, you will support the Director of Enterprise Customer Success with all B2B support needs. The support team handles requests, complaints and feedback via phone and email through Salesforce (including troubleshooting and real time assistance). You are a highly organized go-getter and problem-solver who wants to delight our customers by delivering accurate and quick assistance while maintaining Keeper’s professional client service experience.

The Consumer Support Specialist answers / follows up on inbound calls, chats, and emails from Keeper Security’s Consumer customers to provide a high level of service, ensure customers understand product features and benefits, and also provide accurate product and service information.