Customer Support Jobs in Chicago

Customer Success Product Specialist At Imagineer Technology Group, we make software to help people communicate and collaborate with their teams. We're looking for a versatile team player to help support our growing team and client base. Are you energized when every day presents you with new challenges? Do you enjoy being a subject matter expert? If this resonates with you, read on for more details. Perhaps you've held roles like Solutions

As the primary customer contact, the Customer Success Associate works in tandem with the Product Specialist to lead day-to-day activities that empower a healthcare provider to start, run, and grow its own in-house genetics program. To achieve this, the Product Specialist/Customer Success Associate team insures each CancerIQ customer site is operating smoothly, achieving key performance metrics (KPI’s) and, as a result, is poised for growth.

* Manage and be responsible for the economic buyer relationship with each assigned CancerIQ customer. * Insure the Clinical process is aligned with each customer’s business goals through presentations, collaboration and proactive account management. * Grow the value of CancerIQ’s customer base via high levels of renewal and account expansion. * Lead a renewal process covering planning, forecasting and execution. * Identify, forecast and successfully close account expansion opportunities (the “expand” of land & expand). * Lead the preparation and delivery of quarterly and annual customer business reviews. * Analyze data in order to establish definitive ROI delivered by CancerIQ. * Constantly evaluate account health using quantitative and qualitative factors, then spring into action to address flagging accounts. * Identify and leverage best practices gleaned from Cancer IQ’s customers.

Rocket Travel, Inc., a subsidiary of The Priceline Group seeks bilingual English/Portuguese candidates for our full-time Portuguese/English-speaking position. Join our team of experienced travel and loyalty entrepreneurs and assist with the daily concierge operations in our downtown Chicago office. Secondary opportunities to showcase talent or develop professionally in other fields (such as analytics, graphic design, marketing, social media,

 About This Role: The Team Leader leads a group of Customer Service Representatives by coaching, mentoring, leading, guiding, and supporting their team.  The Team Leader functions as a Subject Matter Expert that leads by example.   In this dynamic leadership role your first responsibility above all others is to coach and mentor your team, motivating the team to provide an exceptional customer experience on every call.  In addition, the Team

The Customer Success Manager (CSM) partners closely with Account Managers (AM) to ensure Built In’s Customers achieve a significant return on and drive business success with their Built In investment. The CSM will support our users within assigned accounts, to ensure effective new user and product onboarding and engagement on BI products and solutions.

Summary:   Supernova Lending is a business-to business, cloud based financial technology and loan servicing platform specialized in wealth management lending. Our platform connects loan origination, loan servicing, risk monitoring, payment processing and loan accounting systems. Data from these connections is grouped into portals for banks, wealth management firms, their advisors and their clients. Our flagship clients include some of the

Customer Experience: handling calls and messaging from our beloved customers. Process Creation & Optimization: logistics, freight forwarding, certifications, billing. Business Development: competitive intelligence, surveys, analytics. Product Development: field failure root-cause, alpha/beta testing, feature vetting. Program Management: assist in developing and executing against integrated schedules. Miscellaneous: hands-on testing, packaging, prototyping, shipping, debugging, sales booth support, office maintenance, you name it (and we all do it too!).

CraftJack is an emerging online referral service, connecting homeowners with pre-screened residential home improvement professionals. We are experiencing significant growth and are currently looking to hire a customer service representative to help build and maintain relationships with our clients.Account Manager Duties:

Our one goal is to be an advocate for our Customers and lead them through the mortgage servicing process.  If you’re someone with mortgage experience looking for a challenging career at a growing company look no further!  The individual awarded this role will participate in and assist in the day to day management of our mortgage loan servicing department and oversee/implement policies and procedures to enhance our borrower experience.  The ideal candidate will possess extensive customer service experience, some escrow management, and some general mortgage servicing, including collections and related litigation experience. Additionally, qualified candidates should be familiar with all governing regulations, laws, and best industry practices.

About The Role The Implementation Project Manager will work with our Implementation Consultants, Integration Consultants and client project managers/project teams to ensure successful on-time delivery of client partner implementations.  The Implementation Project Manager will have oversight for multiple client implementations, and acts as a point of escalation for internal staff and client resources to address issues, identify and communicate

Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

FourKites Customer Success Manager is responsible for owning the overall customer relationship with assigned accounts. Your goal is to provide the best customer management and business consultancy skills around. You are responsible for retaining and partnering with Sales to expand the customer partnership. We want our customers to come for us best practices and it is up to you to create raving fans that want to expand their partnership with FourKites.

Hire and train a team of customer focused reps to provide excellent service our customers. Represent and guide the operations of our most savvy users. Design and execute on the entire post sale process through ongoing monitoring and service of our customer base. Ensure timely resolution of customer issues related to service fulfillment, product issues, freelance management, reporting and billing. Implement strategic ways for our clients to buy more and reduce churn. Develop positive working relationships with client engagement managers, internal Upwork teams and freelancers, and advance issues when needed. Collaborate with the Sales and Operations teams to architect freelancer initiatives and standard operating procedures. Deliver results on a monthly cadences to leadership. Display strong leadership skills with the ability to motivate and focus on team objectives.

As a member of our Agent Operations Team, you will oversee the agent experience at Compass, collaborating across departments to provide best-in-class agent support. As an in-house brand ambassador, you’ll work with our talented team of marketing strategists, graphic designers, product engineers, and real estate experts to anticipate agents’ needs and develop innovative solutions. You’ll develop a nuanced understanding of agents’ businesses and operational needs and will work closely with Compass leadership to continuously improve our agent resources and offerings. The Agent Operations Team is an integral part of the Agent Management, Operations, and Human Capital efforts at Compass.

Grubhub is looking for an enthusiastic Customer Care Trainer to train our Restaurant Care team in our contact center. The Restaurant Care Trainer must be extremely knowledgeable in their field of expertise and possess experience creating and executing training curriculum. The right candidate is self-motivated and ready to bring a whatever-it-takes mentality to our fast-paced and ever-changing environment. You will be in charge of building training programs,facilitating learning sessions and when not training will divide their time between updating and creating documents with being floor support to the Restaurant Care Team that will help develop our team of Specialists and make them the best in the country.

Office Manager mHUB is actively recruiting candidates for the full-time position of Office Manager for our physical product innovation center. We seek a detail-oriented and problem-solving professional with a can-do, positive attitude. From ensuring our members and guests receive a warm welcome, to managing our team’s HR functions like onboarding and open enrollment, you’ll be the oil in mHUB’s engine, ensuring our community runs smoothly and on

Goby, the leading cloud-based enterprise data platform for Accounts Payable Automation and ESG (Environmental, Social, Governance) Solutions, seeks a quick thinking and creative Support Analyst with 1-3 years of professional experience. This role will provide support to Goby’s customer base by responding to customer questions, comments, and concerns and offering solutions to any problems in a timely manner. The support analyst will also be

Goby, the leading cloud-based enterprise data platform for Accounts Payable Automation and ESG (Environmental, Social, Governance) Solutions, seeks an ambitious, motivated, and experienced Implementation Manager to join our team in downtown Chicago, IL. This role would report into the Vice President of Data. As an Implementation Manager at Goby, you will: Lead all aspects of new client implementation projects to ensure on time go-live dates

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their