Customer Support Jobs in Chicago

94

Senior Customer Support Analyst

STATS
Chicago
4 hours ago
+16
Provide technical support & oversight for urgent client issues. Manage non-urgent issues, partnering with engineering, account management, technical account management. Advocate for customer by pushing for swift resolutions. Share insights and ideas to continuously improve support processes to ensure customer satisfaction. Partner with Account Team to respond to prospect inquiries. Execute new customer installations. Use your deep STATS product & process knowledge to build exhibits for new customer contracts. Become product experts; drive support training programs for on boarding of support team. Partner with product team and account managers to develop and deliver data feed enhancement announcements to customers. Participate in rotating on-call responsibilities to ensure customer complaints are resolved quickly 24/7/365.

Client Operations Analyst

NextCapital
Chicago
4 hours ago
+11
JOIN OUR TEAM NextCapital is seeking a Client Operations Analyst to support senior investment professionals in the management and oversight of the firm's investment management process. The individual fulfilling this position will assist the Service Delivery team in monitoring transactions and advice; support operations, sales and client efforts; coordinate with the portfolio management and Technology groups to ensure quality of the investment

Launch Coordinator

Dealer eProcess
Northwest Suburbs
17 hours ago
+17
Launch Coordinator Lisle based automotive website company is seeking an experienced, full-time, self-motivated, team oriented Launch Coordinator. Responsible for developing and maintaining client relationships, managing day-to-day affairs, and ensuring client satisfaction. Qualifications: Must have outstanding written and verbal communication skills Must be detail oriented, organized, and resourceful Must be self-motivated, possess a strong

Account Executive

Dealer eProcess
Northwest Suburbs
17 hours ago
+17
Account Executive  DEP is seeking an experienced, full-time, motivated, team-oriented Account Representative with outstanding written/verbal communication skills as well as excellent analytical skills, automotive experience is a plus! Responsibilities: Maintaining and building client relationships Train/Educate clients on Dealer eProcess products Staying on top of industry trends Conduct dealer trainings Work closely with various

Client Relationship Manager - Enterprise Specialis…

Envoy Global
Chicago
20 hours ago
+27
The Customer Relationship Manager, Enterprise Specialist, is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers. As the face of our company to our customer(s), you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The ultimate objective

Operations Specialist

Grubhub
Chicago
20 hours ago
+23
We’re looking for an exceptionally driven and detail-oriented individual with a roll-up-your-sleeves attitude to join the Market Operations team. You’ll be responsible for ensuring consistent execution of day-to-day operations of your respective area, focusing on monitoring delivery orders and ensuring timely delivery.  Using real time data, the Operations Specialist identifies potential delivery issues and solves them before they become problems- they do this using tracking and mapping tools, contacting drivers and re-assigning orders. A real self-starter, you should have a passion for solving hard problems -- plus a proven track record of getting things done.

Catering Concierge Associate

Command Center Analyst SHIFT: 9:30 PM - 8:00 AM CST

Customer Service, Bilingual

Kin Insurance
Chicago
22 hours ago
+25
You’re the first line of defense for our customers: you’ll handle questions regarding policies, payments, cancellations and other topics, as needed. You’ll interact with customers mainly over the phone but via chat and email too. It’s important you’re knowledgeable in the property insurance space, so we’ll help you obtain your P&C license. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and it’s important we make changes in real time.

Customer Success Manager

Avant
Chicago
22 hours ago
+11
Own the relationship one of our B2B bank partners and align on goals, roadmaps and business plans. Execute new features for a B2B bank partner and the platform by coordinating and aligning cross functional teams (Engineering, IT, DevOps, Product, Operations). Maintain the health of partner products by setting up automated monitoring and track / diagnose bugs within the tech stack. Work with technical product managers and engineering teams to execute the road map for product enhancements. Collaborate with partner banks to gather business and technical requirements. Ensure clear and timely internal/external communication regarding the health, progress and vision for partner products and our lending as a service platform.

Customer Support Analyst

STATS
Chicago
2 days ago
+16
What You'll Do: Provide technical support & oversight for urgent issues Manage non-urgent issues, coordinating closely with engineering, account management, technical account management Advocate for customer by pushing for swift resolutions Partner with Account Team to respond to prospect inquiries Execute new customer installations Use your deep STATS product & process knowledge to build exhibits for new customer contracts Become product

Customer Success Analyst

Monument Labs
Chicago
2 days ago
Who we are: Monument’s mission is to create an immersive experience between people and their photos. We recognize that photos and videos have the power to build relationships, communicate ideas, and inspire others to capture the world around them. With this in mind, our team is driven to create a cleaner and more meaningful experience after the shutter clicks. Whether we’re designing organization tools or AI-based features to help photographers

Customer Onboarding Specialist

Spark Hire
North Suburbs
2 days ago
+15
About Us and The Opportunity Spark Hire is the fastest growing video interviewing platform, helping over 5,000 customers in 100 countries hire the best candidates in a fraction of the time with our video interviewing solution. We’ve been recognized as one of the best startups to work for (nationally) and a best small business to work for in the Chicago area. Are you passionate about helping customers achieve success with a product you believe

Customer Support Representative

Wyzant
Chicago
3 days ago
As a customer support representative, you will be part of a small team responsible for managing relationships and providing service to existing and prospective tutors, parents and students. Provide an exceptional, full life cycle customer experience to our users through phone, email and chat support.

Associate Customer Success Manager

Morningstar
Chicago
3 days ago
+16
In this role within the Enterprise Relationship Management group, you will provide world-class support and service to our institutional clients by understanding how our clients use our solutions to drive their business and by assisting the sales team in identifying new business opportunities. This team is committed to delivering innovative products including Morningstar Licensed Data, Global Document Library, Morningstar Essentials, API Center, Morningstar Advisor Workstation, Integrated Web Tools, Financial Communications, Andex and Syndication. This position is based in our Chicago office. As a Relationship Manager Team Lead, you will direct and mentor a team of relationship managers in addition to supporting your own clients and collaborating with internal teams. This position is based in our Chicago office. 

Relationship Manager Team Lead

Customer Success Manager

Data Integration Specialist (Customer Service)

Chowly Inc.
Chicago
3 days ago
+17
The Chowly Data Integration Specialist provides a 5-star customer experience to all Chowly clients. Working in-office, the Data Integration Specialist reviews, builds, and updates menu mappings between Third-party Online Ordering Solutions (TOOS) and connected restaurant Point-of-Sale (POS) menus. This is a full-time role with room for career growth through managing other Data Integration Specialists in the Mapping Department. The data

Trunk Club Service Associate

Trunk Club
Chicago
3 days ago
+17
Manage customer interactions, solve problems, go above and beyond, and never say no. Provide remarkable support to our growing sales team. Collaborate with internal departments to advocate for our members. Master Salesforce and other internal systems to work efficiently and effectively. Generate new ideas and processes that will help scale our business. Manage inbound support channels via email, phone, and chat. Coordinate logistics of trunk deliveries and returns via UPS. Delight people with unbelievably considerate care and attention to detail.

Key Holder

Senior Customer Success Manager

Provi
Chicago
3 days ago
Provi is looking for a strategic Customer Success Manager who is passionate about providing exceptional support and ready to lead teams responsible for launching new markets, retaining users, and delivering extraordinary service to customers and Customers. Founded in 2016, Provi is an open digital marketplace connecting retailers (restaurants + bars), distributors, and suppliers in the alcohol industry.  We are a funded, hungry team making an

Client Development Manager

Fetch Rewards
Chicago
3 days ago
At Fetch Rewards, we have two sayings that sum up the ethos of our organization launched in 2013: Defeat the Odds! What's next? Our vision is to leverage technology to transform shopping into an engaging, rewarding, and delightful experience, ultimately propelling the time-worn grocery shopping experience into the 21st century. Our technology platform, based around a free smartphone app, ensures that users have the best shopping experience

Manager, Client Services

Target Data
Chicago
3 days ago
+14
Target Data is currently looking for a Manager, Client Services.  This is a fantastic role, which may lead to more responsibilities in client services.   Specifically, in this role you will be managing the clients, campaigns and vendors/partners for Target Data, reporting to the Director of Client Services on client deliverables.  Responsibilities  You will be the primary point of contact for the customer and manage day-to day client campaigns,

Sr Customer Success Manager

Arity
Chicago
4 days ago
+22
This role is responsible for developing and nurturing productive relationships with assigned Arity B2B customers, effectively using strong communication and collaboration skills to ensure: that the customer’s experience with Arity products is consistently high quality, that the customer understands and appreciates the value proposition of Arity’s products. The goal of the role is to expand the relationship through integration and utilization of additional products and services.

Customer Success Manager

Uptake
Chicago
4 days ago
+23
As a Customer Success Manager, you will be responsible for helping our customers get the most from Uptake’s predictive analytics SaaS platform. You will work proactively with our clients and in close connection with the Sales team to ensure client engagement and success after a sale is made. Your ability to clearly articulate our value proposition, demonstrate our products, drive client adoption, expansion & success and manage your time effectively will be the key to our mutual success.

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