Customer Support Jobs in Chicago

86

Product Support Specialist- 3rd Shift

Eved
Chicago
1 hour ago
Eved was founded in 2010 by technology entrepreneur, Talia Mashiach, with the aspirations of creating a platform that automates the buying and selling for events. She saw a problem with a $770 billion industry muddled with manual, outdated processes that were hindering the most powerful asset to a company: human connections. Today, Eved is still growing with more than $300 million in event commerce running through it and continues to strive to

Customer Solutions Representative - Part Time

Pampered Chef
Chicago
1 hour ago
The Customer Solutions Representative is the primary point of contact for Pampered Chef consultants and customers. This role handles a variety of requests via phone, email and chat, including but not limited to, Returned Merchandise Adjustments (RMAs), order status, shipping status, etc. We are seeking an individual who will serve as a primary point of contact, own customer issues from start to finish, and look for process improvements for the whole team. The shift is 4:00pm to 8:00pm.

Customer Service Loan Servicing

Guaranteed Rate
Chicago
4 hours ago
+14
Responsibilities may include processing routine payment transactions, documenting calls, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.

Customer Service Representative

Customer Success Manager

Kapow
Chicago
7 hours ago
The Customer Success Manager is an integral part of the Cvent Customer Success Organization. Under the guidance of the Director and Strategic Account Team Manager, you will work with strategic accounts to drive adoption of Cvent's products, increase revenue opportunities, and improve the overall success of the client relationships.

Full Time Support Specialist

Chowly Inc.
Chicago
10 hours ago
+17
  Do you love to go above and beyond to ensure client satisfaction? Do you have a desire to help others and solve problems? We're looking for a like minded individual who is interested in joining our support team! As a rapidly growing Chicago startup, we are looking to expand our Support Team. At this time, we are looking for a skilled problem solver and an enthusiastic individual who can listen to our clients’ issues and offer a unique and

Customer Success Manager

FourKites, Inc.
Chicago
13 hours ago
+27
FourKites Customer Success Manager is responsible for owning the overall customer relationship with assigned accounts. Your goal is to provide the best customer management and business consultancy skills around. You are responsible for retaining a book of customers and partnering with Sales to expand the customer partnership. We want our customers to come for us best practices and it is up to you to help customers prove out ROI and create raving fans that want to expand their partnership with FourKites.

Customer Success Manager

Litera Microsystems
Chicago
14 hours ago
+15
Customer Success Managers (CSMs) are actively involved with customers to build relationships, promote adoption, address issues, identify new business opportunities, negotiate contract terms, and for ongoing promotion of the value of our solutions. A CSM oversees the relationship with Litera Microsystems' customers for the duration of their contract(s). A CSM is also responsible for selling services and add-on licenses to grow existing customer relationships.  Customer Success Managers are considered by our customers as their primary point-of-contact and trusted advisor to facilitate success with our software solutions to positively impact the value we bring to their business. CSMs advocate the needs of the customer to all Litera Microsystems' teams. As part of the Customer Success team, this position is highly visible which affords talented people many opportunities to grow and advance.

Technical Project Manager (LATAM)

Bringg
Chicago
14 hours ago
+17
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Network Support Engineer

Cisco Meraki
Chicago
14 hours ago
+20
As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our

Product Support Specialist

ActiveCampaign
Chicago
14 hours ago
+48
ActiveCampaign is the marketing automation leader for small and mid sized businesses (SMB's) around the globe. Through a sophisticated yet easy-to-use platform and tools, we allow our customers to make meaningful connections to their customers. Often, we are the center of our customer's marketing strategies and critical to their success and future. As the fastest-growing SaaS company in Chicago, we are scaling rapidly to keep up with market

Director of Customer Support

Senior Manager, Customer Service

FTD Companies
Chicago
18 hours ago
+29
The Senior Manager has all the responsibilities of a CS Manager, with the additional responsibilities as indicated below. This position manages Assistant CS Managers, Sr. CSRs, and a team of 5-100 Customer Service Representatives.

Manager, Customer Service

Customer Success Specialist

Provi
Chicago
1 day ago
+19
Provi is looking for an enthusiastic and charismatic Customer Success Specialist who is passionate about providing exceptional support and ready tackle responsibilities involved in launching new markets, retaining users, and delivering extraordinary service to customers and vendors. Founded in 2016, Provi is an open digital marketplace connecting retailers (restaurants + bars), distributors, and suppliers in the alcohol industry.  We are a well

Merchant Development Assistant

ShareASale
Chicago
1 day ago
About Us  ShareASale has been in business for 19 years, exclusively as an Affiliate Marketing Network. Our technology receives accolades for speed, efficiency, and accuracy – and our reputation as a fair and honest business is well known within the industry. Our objective is to provide customers with an advanced Affiliate Marketing platform. We strive to deliver the best product in the industry, and support it with superior customer service

Customer Service Representative I

SMS Assist
West Suburbs
1 day ago
+18
SMS Assist is looking for driven problem-solvers who want to partner with us to transform an industry. We’re utilizing our very own technology system to help disrupt the facilities management market (think HVAC, plumbing, electrical, etc.). The magic behind our technology? Our customer service representatives, who manage every step of the customer experience and love helping others in a fast-paced, high-growth work environment. There’s no previous technology or facilities management experience required. We’ll teach you the ropes of the industry with our in-depth training. We’re simply looking for motivated people who are energized by helping customers resolve their problems (and like to have some fun too).

Manager, Provider Experience

VillageMD
Chicago
2 days ago
+15
Oversee value-based care operations, especially coding and care operations for an assigned market. Develop and maintain workstreams across dedicated team of resources to meet organizational goals. Provide day to day operational and analytical support for market of providers. Conduct quality review to ensure performance targets met and maintained. Function as an expert in clinical coding, quality and chart documentation. Management of key vendor relationship. Coach, facilitate, mentor and participate in the work of the team. Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines.

Website Operations Manager

Domu
Chicago
2 days ago
The Company Domu.com is the largest website dedicated to helping Chicagoans find a perfect apartment to call home.  Our website is designed to bring more joy and simplicity to the apartment search process.   We are locally owned and operated and enjoy strong brand recognition in Chicago. Job Description Domu is seeking a highly organized problem-solver to join our team as Website Operations Manager.  This person will play an integral role in

Remote Customer Experience Agent - Part Time

Arrive
Chicago
2 days ago
+24
This is a remote part-time position with complete flexibility - no office time required - as long as you reside in Illinois! Must provide a computer/laptop with a reliable, hard-wired internet connection. ParkWhiz will supply a headset and software licenses. Must be able to attend 3-4 consecutive days of training via video conference and have semi-regular check-ins with management. Weekends are required. Flexible scheduling available; our operating hours are 6a-11p central time zone. CURRENT SHIFTS AVAILABLE: Mon - Fri 5 PM - 8 PM and/or Sat/Sun anytime. This position is best suited for individuals looking for supplemental income, and will require 15-25 hours/week.

Processing Specialist Team Lead

Rewards Network
Chicago
2 days ago
+20
The Processing Specialist Team Lead is responsible for verifying and confirming credit card processing information on merchant accounts, to ensure that we are able to receive data from our credit card processing partners. This individual will research alternative ways to obtain credit card transactional data through alternate processing platforms. Team lead will monitor processing status boards to identify missing files and notify of the missing files and Other duties will be assigned.

Manager, Merchant Care

ShipBob
Chicago
2 days ago
+16
ShipBob is looking for an experienced Manager, to lead the Merchant Care team, who is fanatically passionate about coaching and teaching others to be their best. The Merchant Care team is responsible for providing support to business clients that are using ShipBob’s tech-enabled fulfillment services.

Support Product Specialist

Cisco Meraki
Chicago
3 days ago
+20
Meraki is looking for qualified network engineers to join its Product Specialist team within Support. As a Support Product Specialist, you will be an authority in the function of Meraki’s hardware and software products, using your expertise to help identify, present, and prioritize product issues that are discovered by Meraki’s Support team. You will work directly with Product Management and Engineering to ensure that product trends, product serviceability, and the customer experience are represented in the product development lifecycle. An average work week might consist of investigating bug reports, monitoring and prioritizing the backlog of bug reports, writing user documentation, and meeting with Meraki’s PM / Engineering teams to discuss issues associated with the Meraki product line.

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