Customer Support Jobs in Chicago

82

Manager, Customer Service

FTD Companies
Chicago
8 hours ago
+29
Position Description: This position description provides the minimum job requirements as additional duties may be assigned by supervisors. The requirements listed are the minimum levels of knowledge, skills and/or abilities to qualify for the position. This job description is not a contract and does not change the employment "at will" relationship. FTD reserves its right to amend the job description at any time at its discretion. Purpose of

Customer Service Representative

Senior Manager, Customer Service

Customer Support Specialist

Spark Hire
North Suburbs
18 hours ago
+22
Spark Hire is an award-winning video interviewing platform (Software-as-a-Service) used by more than 5,000 customers. Our industry-leading platform is recognized as the gold standard by esteemed software review site G2 Crowd. We’ve also been recognized as one of the best startups to work for (nationally) and a best small business to work for in the Chicago area. We’re looking for a passionate Customer Support Specialist who will be a key member

Member Services Representative 9:00 AM - 6:00 PM

Rewards Network
Chicago
15 hours ago
+20
The Member Services Specialist is responsible for providing world class customer service to members. The individual in this role will demonstrate strong customer relationship skills by ensuring member needs are addressed quickly with responses delivered in a timely manner.

Music Gear Customer Engagement Specialist

Reverb
Chicago
1 day ago
+15
Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity. 

Customer Advocate

OppLoans
Chicago
1 day ago
+27
Why OppLoans? Strong Growth and Profitability OppLoans has grown 1,500 percent over the last three years, with 2018 marking the third year in a row we made the Inc. 500. We have originated hundreds of thousands of loans and will surpass $125 million of annual revenue in 2018. In 2019, we’re projected to exceed $200 million, all while maintaining strong profitability. Customers Love Our Product OppLoans is committed to delivering a best-in-class

Customer Success Manager

Leaf Trade
Chicago
1 day ago
+26
Leaf Trade is the leading B2B marketplace between licensed wholesalers of cannabis products and dispensaries in the highly regulated cannabis markets. Leaf Trade streamlines order management and fulfillment by providing a CRM, essential integrations, and other enterprise tools that save time and help grow cannabis businesses. To learn more about Leaf Trade, visit www.leaf.trade.  About the Role Leaf Trade is looking to hire a Customer Success

Customer Service Coordinator

Nexgen Packaging
West Suburbs
1 day ago
+26
Join Our Team! This is an exciting opportunity to join Nexgen Packaging as a Customer Service Coordinator! We are seeking a candidate that is a self-starter, with excellent people skills and an outgoing personality. If this is you, then let’s meet! At Nexgen Packaging we are building a team of talented, experienced, and creative individuals! We embrace independent thinking self-starters who are looking to be part of a hard-working team that

Customer Service Representative

Guaranteed Rate
Chicago
1 day ago
+20
You are accountable for responding to client request about policy changes, policy updates, and coverage questions. As the Insurance Customer Service Representative, you will need to be committed to excellent customer service and feel comfortable cross selling to other products. This is a great opportunity for a high energy multi-tasker with attention to detail. The Insurance Customer Service Representative will interact extensively with clients and carriers to provide all levels of service.

Customer Service Loan Servicing

Manager of Vendor and Obtainment Operations

VelocityEHS
Chicago
1 day ago
+12
GENERAL DESCRIPTION: The Manager of Vendor and Obtainment Operations oversees the operational teams and activities that support the content “assembly line” and the delivery of chemical management projects.  This full-time position supports VelocityEHS primarily by being the main, daily point of contact with vendors engaged in SDS obtainment and indexing, as well as supervising internal operations staff.  The Manager of Vendor and Obtainment

Customer Service Representative

Enova
Chicago
2 days ago
+24
Answer inbound calls from customers to provide them with accurate product and service information. Follow-up on all customer requests via phone, chat and email. Provide loan extensions and process loan payments. Identify, research, and resolve customer issues. Recognize, document and alert the supervisor of trends in customer calls, chats or issues. Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals.

Customer Support Specialist

ReviewTrackers
Chicago
2 days ago
+38
The Customer Success team is a hybrid of account management and customer support. We work with innovative companies looking for a way to make their online reputation management more efficient. We pride ourselves on providing friendly, patient, and concise next-level support to optimize the customer’s road to success. An ideal candidate has at least 1 year experience working in customer service, customer support, community management, or account management, preferably in a SaaS environment. 

Health Concierge

bswift
Chicago
3 days ago
+16
Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Effective organizational skills and ability to manage multiple tasks. The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience. 3 + years of call center customer service experience is required. Must have strong verbal and written communication; must be conversational. Extremely resourceful and able to problem solve. Ability to provide exceptional customer service consistently. Schedule flexibility is required. Must be able to display a positive attitude in a fast paced environment.

Manager.Customer Support

Relativity
Chicago
3 days ago
+21
As a Customer Support Manager, you will be responsible for providing Technical, Policy, and Procedure guidance to your teams. The Support Manager should have intimate knowledge on all CS process and procedure. On a daily basis, the Support Manager will be responsible for monitoring the specific team’s ticket queues, ensuring that tickets are being scrubbed and assigned in a timely manner. The Support Manager will be responsible for balancing the team’s workload, reassigning tickets as needed due to PTO and scheduled training's. The Support Manager should be organized, attentive to details, and meet all of our department goals and metrics. The Support Manager informs their Manager of issues regarding personnel, performance, client perception, and project status, and works closely with colleagues to ensure consistent, high quality service. The Support Manager is also responsible for the professional development of their reports. 

Senior Customer Success Manager

Customer Success Manager

Customer Advocate

Sprout Social
Chicago
3 days ago
+47
1-3 years of customer-facing experience is required (SaaS Industry experience a plus). Proactive self-starter with a curious mind and strong initiative to solve tough problems and constantly make improvements. Challenge-driven, goal-oriented, and capable of handling emergency/crisis situations. Ability to be resourceful with impressive critical thinking skills, wearing many different hats and juggling conversations between channels comfortably. Excellent verbal and written communication skills. A strong work ethic and ability to work independently. Driven by a desire to help people and passion for teaching technology to others. Demonstrated ability to deal with change and act as a team player.

Client Relationship Manager - Immigration Speciali…

Envoy Global
Chicago
3 days ago
+39
This client facing, Client Relationship Manager, Immigration Specialist is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers. As the face of our company to our customer(s), you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The

Product Support Specialist- 3rd Shift

Eved
Chicago
3 days ago
Eved was founded in 2010 by technology entrepreneur, Talia Mashiach, with the aspirations of creating a platform that automates the buying and selling for events. She saw a problem with a $770 billion industry muddled with manual, outdated processes that were hindering the most powerful asset to a company: human connections. Today, Eved is still growing with more than $300 million in event commerce running through it and continues to strive to

Customer Solutions Representative - Part Time

Pampered Chef
Chicago
3 days ago
The Customer Solutions Representative is the primary point of contact for Pampered Chef consultants and customers. This role handles a variety of requests via phone, email and chat, including but not limited to, Returned Merchandise Adjustments (RMAs), order status, shipping status, etc. We are seeking an individual who will serve as a primary point of contact, own customer issues from start to finish, and look for process improvements for the whole team. The shift is 4:00pm to 8:00pm.

Full Time Support Specialist

Chowly Inc.
Chicago
4 days ago
+17
  Do you love to go above and beyond to ensure client satisfaction? Do you have a desire to help others and solve problems? We're looking for a like minded individual who is interested in joining our support team! As a rapidly growing Chicago startup, we are looking to expand our Support Team. At this time, we are looking for a skilled problem solver and an enthusiastic individual who can listen to our clients’ issues and offer a unique and

Customer Success Manager

Kapow | Cvent
Chicago
4 days ago
The Customer Success Manager is an integral part of the Cvent Customer Success Organization. Under the guidance of the Director and Strategic Account Team Manager, you will work with strategic accounts to drive adoption of Cvent's products, increase revenue opportunities, and improve the overall success of the client relationships.

Customer Success Manager

FourKites, Inc.
Chicago
4 days ago
+27
FourKites Customer Success Manager is responsible for owning the overall customer relationship with assigned accounts. Your goal is to provide the best customer management and business consultancy skills around. You are responsible for retaining a book of customers and partnering with Sales to expand the customer partnership. We want our customers to come for us best practices and it is up to you to help customers prove out ROI and create raving fans that want to expand their partnership with FourKites.

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