Customer Support Jobs in Chicago

83

Health Concierge

bswift
Chicago
1 hour ago
+16
Customer Service experience in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Effective organizational skills and ability to manage multiple tasks. The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience. 3 + years of call center customer service experience is required. Must have strong verbal and written communication; must be conversational. Extremely resourceful and able to problem solve. Ability to provide exceptional customer service consistently. Schedule flexibility is required. Must be able to display a positive attitude in a fast paced environment.

Manager.Customer Support

Relativity
Chicago
3 hours ago
+21
As a Customer Support Manager, you will be responsible for providing Technical, Policy, and Procedure guidance to your teams. The Support Manager should have intimate knowledge on all CS process and procedure. On a daily basis, the Support Manager will be responsible for monitoring the specific team’s ticket queues, ensuring that tickets are being scrubbed and assigned in a timely manner. The Support Manager will be responsible for balancing the team’s workload, reassigning tickets as needed due to PTO and scheduled training's. The Support Manager should be organized, attentive to details, and meet all of our department goals and metrics. The Support Manager informs their Manager of issues regarding personnel, performance, client perception, and project status, and works closely with colleagues to ensure consistent, high quality service. The Support Manager is also responsible for the professional development of their reports. 

Senior Customer Success Manager

Customer Success Manager

Customer Advocate

Sprout Social
Chicago
3 hours ago
+47
1-3 years of customer-facing experience is required (SaaS Industry experience a plus). Proactive self-starter with a curious mind and strong initiative to solve tough problems and constantly make improvements. Challenge-driven, goal-oriented, and capable of handling emergency/crisis situations. Ability to be resourceful with impressive critical thinking skills, wearing many different hats and juggling conversations between channels comfortably. Excellent verbal and written communication skills. A strong work ethic and ability to work independently. Driven by a desire to help people and passion for teaching technology to others. Demonstrated ability to deal with change and act as a team player.

Client Relationship Manager - Immigration Speciali…

Envoy Global
Chicago
9 hours ago
+39
This client facing, Client Relationship Manager, Immigration Specialist is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers. As the face of our company to our customer(s), you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The

Product Support Specialist- 3rd Shift

Eved
Chicago
19 hours ago
Eved was founded in 2010 by technology entrepreneur, Talia Mashiach, with the aspirations of creating a platform that automates the buying and selling for events. She saw a problem with a $770 billion industry muddled with manual, outdated processes that were hindering the most powerful asset to a company: human connections. Today, Eved is still growing with more than $300 million in event commerce running through it and continues to strive to

Customer Solutions Representative - Part Time

Pampered Chef
Chicago
19 hours ago
The Customer Solutions Representative is the primary point of contact for Pampered Chef consultants and customers. This role handles a variety of requests via phone, email and chat, including but not limited to, Returned Merchandise Adjustments (RMAs), order status, shipping status, etc. We are seeking an individual who will serve as a primary point of contact, own customer issues from start to finish, and look for process improvements for the whole team. The shift is 4:00pm to 8:00pm.

Customer Service Loan Servicing

Guaranteed Rate
Chicago
22 hours ago
+20
Responsibilities may include processing routine payment transactions, documenting calls, responding to customer, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.

Customer Service Representative

Full Time Support Specialist

Chowly Inc.
Chicago
1 day ago
+17
  Do you love to go above and beyond to ensure client satisfaction? Do you have a desire to help others and solve problems? We're looking for a like minded individual who is interested in joining our support team! As a rapidly growing Chicago startup, we are looking to expand our Support Team. At this time, we are looking for a skilled problem solver and an enthusiastic individual who can listen to our clients’ issues and offer a unique and

Customer Success Manager

Kapow
Chicago
1 day ago
The Customer Success Manager is an integral part of the Cvent Customer Success Organization. Under the guidance of the Director and Strategic Account Team Manager, you will work with strategic accounts to drive adoption of Cvent's products, increase revenue opportunities, and improve the overall success of the client relationships.

Customer Success Manager

FourKites, Inc.
Chicago
1 day ago
+27
FourKites Customer Success Manager is responsible for owning the overall customer relationship with assigned accounts. Your goal is to provide the best customer management and business consultancy skills around. You are responsible for retaining a book of customers and partnering with Sales to expand the customer partnership. We want our customers to come for us best practices and it is up to you to help customers prove out ROI and create raving fans that want to expand their partnership with FourKites.

Customer Success Manager

Litera Microsystems
Chicago
1 day ago
+15
Customer Success Managers (CSMs) are actively involved with customers to build relationships, promote adoption, address issues, identify new business opportunities, negotiate contract terms, and for ongoing promotion of the value of our solutions. A CSM oversees the relationship with Litera Microsystems' customers for the duration of their contract(s). A CSM is also responsible for selling services and add-on licenses to grow existing customer relationships.  Customer Success Managers are considered by our customers as their primary point-of-contact and trusted advisor to facilitate success with our software solutions to positively impact the value we bring to their business. CSMs advocate the needs of the customer to all Litera Microsystems' teams. As part of the Customer Success team, this position is highly visible which affords talented people many opportunities to grow and advance.

Technical Project Manager (LATAM)

Bringg
Chicago
1 day ago
+17
Manage the implementation of new use cases, best practices and functionality to expand existing accounts.  Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement. Overall responsible for customer health, growth and satisfaction.  Build and execute an account specific relationship framework, through QBR (onsite/remote) ongoing value proposition and periodic meeting. Leverage your product knowledge and experience to ensure customer receives the up-most value of Bringg's product. Collaborate with Sales to ensure customers' contract renewal. 

Network Support Engineer

Cisco Meraki
Chicago
1 day ago
+20
As a Network Support Engineer, you will be responsible for providing quality technical support for our growing client and partner base. You will diagnose problems and troubleshoot the entire Meraki product line, including our wireless access points, security appliances, and switches. Our support engineers are foremost problem-solvers passionate about networking, and we seek talented, enthusiastic and tech-savvy individuals to build upon our

Product Support Specialist

ActiveCampaign
Chicago
1 day ago
+48
ActiveCampaign is the marketing automation leader for small and mid sized businesses (SMB's) around the globe. Through a sophisticated yet easy-to-use platform and tools, we allow our customers to make meaningful connections to their customers. Often, we are the center of our customer's marketing strategies and critical to their success and future. As the fastest-growing SaaS company in Chicago, we are scaling rapidly to keep up with market

Director of Customer Support

Senior Manager, Customer Service

FTD Companies
Chicago
1 day ago
+29
The Senior Manager has all the responsibilities of a CS Manager, with the additional responsibilities as indicated below. This position manages Assistant CS Managers, Sr. CSRs, and a team of 5-100 Customer Service Representatives.

Manager, Customer Service

Customer Success Specialist

Provi
Chicago
1 day ago
+19
Provi is looking for an enthusiastic and charismatic Customer Success Specialist who is passionate about providing exceptional support and ready tackle responsibilities involved in launching new markets, retaining users, and delivering extraordinary service to customers and vendors. Founded in 2016, Provi is an open digital marketplace connecting retailers (restaurants + bars), distributors, and suppliers in the alcohol industry.  We are a well

Merchant Development Assistant

ShareASale
Chicago
2 days ago
About Us  ShareASale has been in business for 19 years, exclusively as an Affiliate Marketing Network. Our technology receives accolades for speed, efficiency, and accuracy – and our reputation as a fair and honest business is well known within the industry. Our objective is to provide customers with an advanced Affiliate Marketing platform. We strive to deliver the best product in the industry, and support it with superior customer service

Customer Service Representative I

SMS Assist
West Suburbs
2 days ago
+18
SMS Assist is looking for driven problem-solvers who want to partner with us to transform an industry. We’re utilizing our very own technology system to help disrupt the facilities management market (think HVAC, plumbing, electrical, etc.). The magic behind our technology? Our customer service representatives, who manage every step of the customer experience and love helping others in a fast-paced, high-growth work environment. There’s no previous technology or facilities management experience required. We’ll teach you the ropes of the industry with our in-depth training. We’re simply looking for motivated people who are energized by helping customers resolve their problems (and like to have some fun too).

Claims Manager

RPA and Process Excellence Support Specialist

Manager, Provider Experience

VillageMD
Chicago
2 days ago
+15
Oversee value-based care operations, especially coding and care operations for an assigned market. Develop and maintain workstreams across dedicated team of resources to meet organizational goals. Provide day to day operational and analytical support for market of providers. Conduct quality review to ensure performance targets met and maintained. Function as an expert in clinical coding, quality and chart documentation. Management of key vendor relationship. Coach, facilitate, mentor and participate in the work of the team. Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines.

Website Operations Manager

Domu
Chicago
2 days ago
The Company Domu.com is the largest website dedicated to helping Chicagoans find a perfect apartment to call home.  Our website is designed to bring more joy and simplicity to the apartment search process.   We are locally owned and operated and enjoy strong brand recognition in Chicago. Job Description Domu is seeking a highly organized problem-solver to join our team as Website Operations Manager.  This person will play an integral role in

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