Customer Support Jobs in Chicago

100

Assistant Director of Operations

Everywhere Wireless
Chicago
2 hours ago
+17
Assistant Director of Operations Company and Culture Everywhere Wireless is the leading independent, privately-operated Internet Service Provider ("ISP") in Chicago. The company competes with Comcast and AT&T to provide Internet access to business and residential customers throughout Chicago and its first ring suburbs. Using the most advanced microwave and fiber-optic technology, EW has disrupted the status quo in the ISP space by providing

Custom Data Entry Associate

Trunk Club
Chicago
10 hours ago
+17
Our Operations Team is the core of the brick and mortar spaces of Trunk Club. As a Custom Operations Associate, you will act as a foundational force of our Order Processing Team as you will be responsible for the entry and submission of custom clothing orders. This individual will also provide support to our sales and management teams in operational activities, seeking every opportunity to improve service standards.

Trunk Club Service Associate

Manager, Strategy Execution & Portfolio Manage…

West Monroe Partners
Chicago
14 hours ago
+20
Manager, Strategy Execution & Portfolio Management 222 W Adams St, 11th Floor Chicago, Illinois, 60606 United States West Monroe isn’t a start-up consulting firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? As a leader in the growing Strategic Growth function, the Strategy Execution Manager will have the opportunity to lead

Manager - Contact Center

Customer Support Specialist

Mobile Doorman
Chicago
15 hours ago
+11
Mobile Doorman, the leading white-label app solution for the multifamily industry, is looking for a Customer Support Specialist to join our growing Client Success team in creating long-term, trusting relationships with our building partners. Tech support is a crucial area of the business where we have a chance to interact directly with our customers and Mobile Doorman team. Customers tend to remember their interactions with support staff more

Manager, Customer Success

ActiveCampaign
Chicago
1 day ago
+48
As Manager of Customer Success at ActiveCampaign, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with more than 60,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.

Product Support Specialist

Director of Customer Support

Manager, Customer Success (Onboarding)

Bilingual Customer Advocate (Spanish Speaking)

Sprout Social
Chicago
1 day ago
+47
Professional fluency in Spanish and English (both written and verbal), Portuguese a plus. 1-3 years of customer-facing experience is required (SaaS Industry experience a plus). Proactive self-starter with a curious mind and strong initiative to solve tough problems and constantly make improvements. Challenge-driven, goal-oriented, and capable of handling emergency/crisis situations. Ability to be resourceful with impressive critical thinking skills, wearing many different hats and juggling conversations between channels comfortably. Excellent verbal and written communication skills. A strong work ethic and ability to work independently. Driven by a desire to help people and passion for teaching technology to others. Demonstrated ability to deal with change and act as a team player.

Operations Coordinator

Nextpoint
Chicago
1 day ago
Who We Are: Nextpoint is a pioneer in Legal Tech and a market leader in cloud-based eDiscovery and trial solutions for law firms, corporations, and government agencies.  Our eDiscovery platform helps attorneys manage large data sets, identify relevant information via AI and complex searches, and organize the evidence to build compelling arguments to support their clients' interests.  The legal industry is undergoing an exciting transformation as

Service Consultant

StratEx
Chicago
2 days ago
+21
StratEx is a ground-breaking tech company that offers a variety of HR and Payroll solutions to help empower restaurant/hospitality businesses by simplifying and streamlining their internal processes. The foundation on which we base our wide range of services is our proprietary HRIS software, eStratEx. Job Responsibilities: Serve as the first point of contact for all inbound client support e-mails and time-sensitive calls. Achieve

Bento Customer Success/Support

Bento for Business
Chicago
1 day ago
+15
Be the product expert: Answering questions via chat, phone and email inquiries on features & functionality, you'll be responsible for learning the product inside and out and communicating with customers in a user-friendly way. Account management: Placing calls to our newest customers, welcoming them to the Bento Family and going over best practices for their business needs. Sales: You'll be the go-to to provide program information for inbound pre-sale inquiries as well placing calls to follow up with inactive customers. Compliance: As a financial product/service, there are various rules and regulations that must be met in order to get new customers on-boarded. Calling customers to collect necessary documents and reviewing enrollments to ensure that these requirements are met. Creative problem solving: There are a variety requests that may come your way: from a card being lost or stolen to having log in trouble, you'll handle them all. Sometimes the answer will be straightforward, sometimes it will take a keen eye and a knack for investigation-- you'll ask the right questions to get to the facts, and find a creative way to provide the ideal, accurate solution. Collaborate: You'll have endless opportunities to work with various parts of the business by troubleshooting and triaging technical issues. You'll be interfacing with developers, designers, and other internal and external key stakeholders to support client needs as new bugs are discovered and get escalated. Customer advocacy: You'll be the voice of the customer; the customer champion. The customer feedback you'll solicit and compile will help drive product and process improvement and customer satisfaction.

Customer Success Specialist

Cubii
Chicago
2 days ago
Cubii is focused on creating a lifestyle brand of connected, compact fitness devices. Our team loves design and technology. We blend these together to create fitness products for today’s connected age. We’re looking a committed individual who can work with our team to support the company’s customer success operations. Responsibilites include: Act as the voice of Cubii on the front lines with customers Manage customer relationships efficiently

Client Support Analyst - Tier 2

GTreasury
Northwest Suburbs
2 days ago
+14
GTreasury, A leading innovator of integrated SaaS treasury and risk management solutions, is currently looking to hire a Client Support Analyst – Tier 2 to join our growing global team.  The role will act as the second-line of support handling more complex issues than Tier 1, helping to bring problems to resolution in a quick and professional manner.  You will also work with other teams to resolve issues and deliver solutions to the clients.  The

Customer Experience Associate (Contract to Hire)

Jiobit
Chicago
2 days ago
+15
Customer Experience: handling calls and messaging from our beloved customers. Process Creation & Optimization: logistics, freight forwarding, certifications, billing. Business Development: competitive intelligence, surveys, analytics. Product Development: field failure root-cause, alpha/beta testing, feature vetting. Program Management: assist in developing and executing against integrated schedules. Miscellaneous: hands-on testing, packaging, prototyping, shipping, debugging, sales booth support, office maintenance, you name it (and we all do it too!).

Insurance Customer Advocate (No License)

Clearcover
Chicago
2 days ago
+36
Customer Advocates (CAs) at Clearcover have an important and unique role – to help the customer resolve all questions or issues they have with our products and services. This isn’t the old “please hold while I find someone with the right script” type of customer service job. It’s a “let’s get creative and solve your problem together” kind of position. For this role, no previous insurance experience is required. However, you should have experience delivering excellent customer service at a technology company and be patient, empathetic, communicative and genuinely excited to help people.

Customer Success Manager

Livly
Chicago
2 days ago
+12
Oversee the lifecycle of our customers to deliver world-class customer onboarding, training, support, and engagement.  Effectively set, manage, and measure customer expectations and progress during onboarding.  Document all steps and point of contact in our CRM tool (HubSpot).  Lead multiple (virtual or onsite) customer training sessions each day.  Understand individual customer needs and goals to effectively prep for training sessions.   Be the primary point person for all customer questions, inquiries, and requests.  Ability to triage customers’ requests on mornings, nights, and weekends.  Incorporate key customer feedback into product and process improvement.   Collaborate cross-departmentally to market and refine our products.  Drive adoption of new products as they go-to-market.  Help expand revenue in accounts through identifying cross-sell and up-sell opportunities.  Uphold our mission to create joy through great products and service by delivering an exceptional experience for all customers. 

Customer Success Manager

Vibes
Chicago
2 days ago
+19
Partner with CS team on complex campaign set-up, reporting and testing. Collaborate with internal teams to architect compelling and impactful solutions. Partner with clients to understand goals and deliver beyond what they thought possible. Manage book of business effectively with emphasis on flawless execution. Support Sr. CSM and CS leadership on strategic accounts and initiatives. Develop deep, integrated relationships with our customers. Extension of customer marketing teams; find new opportunities to grow accounts and uncover/generate revenue. Manage and execute against contract deliverables. Help define customer goals, objectives and KPIs. Represent day-to-day customer voice within Vibes — owner of feedback loop with product and leadership.

Manager.Customer Support

Relativity
Chicago
3 days ago
+21
As a Customer Support Manager, you will be responsible for providing Technical, Policy, and Procedure guidance to your teams. The Support Manager should have intimate knowledge on all CS process and procedure. On a daily basis, the Support Manager will be responsible for monitoring the specific team’s ticket queues, ensuring that tickets are being scrubbed and assigned in a timely manner. The Support Manager will be responsible for balancing the team’s workload, reassigning tickets as needed due to PTO and scheduled training's. The Support Manager should be organized, attentive to details, and meet all of our department goals and metrics. The Support Manager informs their Manager of issues regarding personnel, performance, client perception, and project status, and works closely with colleagues to ensure consistent, high quality service. The Support Manager is also responsible for the professional development of their reports. 

Administrative Assistant

Belvedere Trading
Chicago
3 days ago
+26
Administrative Assistant Belvedere Trading, a leading proprietary trading firm in Chicago, is actively recruiting for an Administrative Assistant that will support both executive and director level leaders across multiple departments. The ideal candidate will have proven experience supporting multiple executives with extensive scheduling, email correspondence and project management. This position requires creative problem solving and strong

Manager, Customer Service

FTD Companies
Chicago
3 days ago
+29
Vision of the Position: First and foremost, this person is a solutions expert. They possess exceptional and creative problem-solving skills. They have the ability and desire to share these skills with others. They are relentless in the pursuit of the best solution possible whether it is for a customer, florist, employee or the company. They lead by example and are driven by a passion for excellence and the desire to be the very best at what they

Seasonal Customer Service Representative

Senior Manager, Customer Service

Customer Service Associate

Stridekick
Chicago
3 days ago
Come join the MoveSpring / Stridekick Team! We are looking for a friendly, energetic team player to join our team as a customer support associate. This is a good opportunity for someone looking to join a digital startup and learn many new soft and hard skills. There is also ample opportunity for growth into business and technical roles with our support along the way. Who we are We are a team focused on building products and experiences that

Bilingual Music Gear Customer Engagement Specialis…

Reverb
Chicago
3 days ago
+15
Assisting customers with day-to-day needs through email, chat, and phone. Added flexibility and availability to respond to live inquiries from Spanish speaking customers over chat. Handling queue of Spanish specific customer voicemails and emails. Brokering resolution in the event of disputes between buyers and sellers. Leveraging content, self-help articles, Reverb features, and your knowledge of our policies and procedures to recruit new buyers and sellers to the site. Keeping a constant, vigilant eye on all site activity. A myriad of other tasks that come with a startup environment and a rapidly growing business.

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