Chicago Tech Jobs and Startup Jobs

5

Service Consultant

StratEx
Chicago
3 days ago
+21
StratEx is a ground-breaking tech company that offers a variety of HR and Payroll solutions to help empower restaurant/hospitality businesses by simplifying and streamlining their internal processes. The foundation on which we base our wide range of services is our proprietary HRIS software, eStratEx. Job Responsibilities: Serve as the first point of contact for all inbound client support e-mails and time-sensitive calls. Achieve

Customer Success Manager

Built In
Chicago
1 week ago
+32
Partner with the AM to execute on the operational and product utilization related goals of the Customer. Create Success Plan by providing user-focused training, onboarding, and engagement. Partner with the AM on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk. Work cross functionally with other departments in the company like content writers, event managers, project managers, product team, etc to ensure delivery of customer objectives. Ensure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success. Identify and provide product education and ongoing onboarding needs through analysis of engagement metrics and drive best practices. Expedite technical and purchase-related escalations. Act as a trusted advisor to the end users and key stakeholders to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value. Maintain an understanding of Built In products and tech industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs. Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize use of Built In Products.

Customer Support Specialist

Kazoo
Chicago
1 week ago
Acquire a thorough understanding of the YouEarnedIt product and features to provide world class Customer Support. Accurately and efficiently respond to Customer Support questions and inquiries from users. Troubleshoot customer issues and escalate bugs to appropriate teams. Develop tutorials and document processes related to workflow. Possess a sense of urgency and take ownership of resolving a user's issue from start to end. Draft clear and concise answers that address the user's problem. Think creatively and to use the resources available to you to troubleshoot difficult issues. Translate very technical information for customers.

Part Time Benefits Support Analyst-I

Paylocity
Northwest Suburbs
1 week ago
+31
The primary objectives for this position are to build and test client sites and to import and analyze data for our existing Web Benefits clients. This position will appeal to you if you are someone with strong attention to detail, finds the world of the benefits interesting and a multi-tasker who loves interacting with people and data. Our reputation has been built on the foundation of an overall commitment to customer service therefore providing exceptional customer service is our top priority! 

Client Relationship Manager - Immigration Speciali…

Envoy Global
Chicago
2 weeks ago
+39
This client facing, Client Relationship Manager, Immigration Specialist is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers. As the face of our company to our customer(s), you will also embody the mission and culture of Envoy – to make it easier for people to work anywhere in the world. The

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