Chicago Tech Jobs and Startup Jobs

34

Customer Support Tier III

DocuSign
Chicago
13 hours ago
+44
As a Customer Support Tier III Representative, you are the first line of defense to educate, solve the problems of and delight our commercial and enterprise customers. SpringCM, a DocuSign company, is seeking an experienced Customer Support Representative who has solid knowledge in document management, BPM/workflow, and web services interfaces. The position acts as the liaison between customers and all functional areas within SpringCM to resolve service and support related inquiries. The scope of the position ranges from helping the SMB space to the largest Fortune 100 customers.

Customer Development Representative

Jellyvision
Chicago
1 day ago
+42
Jellyvision is looking to continue growing a team of Customer Development Representatives who are charged with engaging and supporting our growing list of customers. You’ll directly support account managers in our Revenue department, Account Management division. The team’s goal is to take the customer success playbook and develop streamlined touch points that will keep our growing group of customers feeling supported year-round in an engaging and delightful way. With upwards of 150 accounts to manage, effective, high-quality volume management is the name of the game.

Immigration Specialist

Envoy Global
Chicago
2 days ago
+47
Act as the main point of contact for customers regarding general immigration issues by using a consultative and proactive approach. Assist customers in the onboarding process, ensuring strong data integrity and transfer of cases into our platform and workflow. Manage case onboarding: scanning, case and data review for all cases. Act as a liaison with Global Immigration Associates (Envoy’s immigration partner firm - GIA), to provide our HR customers with the most up to date case information in a timely manner. Monitor data and reports through the Envoy Web App and Salesforce.com and analyze findings to provide value for our customers. Support CRM's across multiple clients, developing and managing customer-facing documents and reports.

Customer Support - Problem Solver

ClassBug
Chicago
2 days ago
WHO WE ARE We are ClassBug, a small company passionate about providing awesome tech to small business owners, primarily in the performing arts and fitness markets. Our platform allows studios to manage their classes and students easily in the cloud & provides them an intuitive way to offer online registration/payments to their customers.  JOB DESCRIPTION Looking for a full-time Customer Support Rep. Candidates should be awesome, friendly,

Manager, Customer Support

DialogTech
Chicago
2 days ago
+47
We are looking for a Manager, Customer Support in our Chicago office to join the DialogTech team. This person will be responsible for leading, directing, motivating, and developing a team of Customer Success Specialists to deliver an extraordinary level of service to DialogTech customers.

Service Operations Analyst

Origami Risk
Chicago
4 days ago
+38
Who We Are Origami Risk is a wildly successful provider of integrated SaaS solutions for the risk and insurance industry—from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. Origami Risk delivers a full suite of risk management and insurance core system solutions from a single secure, cloud-based platform. A singular focus on helping clients achieve their

Customer Support Manager

Kalderos
Chicago
5 days ago
+28
Kalderos is looking for an experienced Customer Support Manager. In this role you will be accountable for building a strategic customer support model and assisting our leadership team in planning, hiring,  and standing up the customer support function for Kalderos’ products. Also, you will be responsible for leading the customer service activities for Kalderos. This includes responsibility for the daily execution of the customer support processes of order management, account management, incoming call volume  and daily issue resolution as well as the coaching and performance management of their respective team and any relevant third-party vendors.

Bilingual Customer Service Specialist, Toast Payro…

Toast
Chicago
5 days ago
+53
As a Customer Service Specialist, you will be the first point of contact for our clients’ HRIS and Payroll needs. As the foundation of our services team, you will address client questions and concerns using an empathetic and consultative approach. Through mentorship and coaching, you will become a product expert, educating our clients on the best way to utilize our system for their business needs.

Customer Service Specialist, Toast Payroll

Toast
Chicago
5 days ago
+53
As a Customer Service Specialist, you will be the first point of contact for our clients’ HRIS and Payroll needs. As the foundation of our services team, you will address client questions and concerns using an empathetic and consultative approach. Through mentorship and coaching, you will become a product expert, educating our clients on the best way to utilize our system for their business needs.

Customer Support Specialist

Yello
Chicago
5 days ago
+36
Company Description We’ve all had a recruiting experience that stands out, either because it was magical or ‘oh so horrible.’  The technology that recruiting teams use to find, connect with, and advance talent often shapes a candidate’s experience. Yello’s software enables employers to recruit effectively and efficiently. If it excites you to be a part of a team that helps some of the world’s largest brands connect with their talent, then come

Client Support Lead

Lumere
Chicago
1 week ago
+42
Lumere, a GHX company, is an organization comprised of clinicians, researchers, pharmacists and strategic thought leaders focused on helping health systems eliminate unwarranted clinical variation and cut unnecessary costs—specifically related to device and drug selection and utilization. As Client Support Lead, you will be responsible for providing white-glove client support to our end-users. You’ll manage customer requests end-to-end,

Product Support Specialist

ActiveCampaign
Chicago
1 week ago
+56
ActiveCampaign’s category-defining Customer Experience Automation Platform helps over 90,000 businesses in 161 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to hundreds of pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful orchestration, segmentation and personalization across social, email, messaging, chat, and text. Over 70% of

Service Manager

VillageMD
Chicago
1 week ago
+36
Streamline workflows to remove inefficiencies and enable team to deliver faster service to our colleagues. Implement and run Problem Management discipline and consistently leverage it to reduce stress on services. As part of our Security First approach, you will ensure Technology Operations is adhering to security and regulatory compliance established by Security Operations and Legal/Compliance team.

Customer Support Specialist

DialogTech
Chicago
1 week ago
+47
We are looking for a Customer Support Specialist in our Chicago or Cleveland office to join the DialogTech team. This person will be responsible for providing assistance to clients in a variety of areas including technical support, training, and other related areas. You will need to be someone who can achieve success with promptness, thoroughness, and accuracy with every interaction.

Customer Success Manager

project44
Chicago
1 week ago
+39
We are looking for a Customer Success Manager to support our amazing North American customers! You will be accountable for making sure our customers have world-class customer experience. This is a critical role in the organization and embodies on of our core values to Obsess over the Customer. You own the success from implementation through the ongoing lifecycle of the relationship. This requires working across the organization including, but not limited to, the following functions: customer business reviews, ongoing feedback loop to Product, and customer education.

Customer Support Specialist

Outcome Health
Chicago
1 week ago
+15
You are a customer service expert that will serve as the face of our mission-driven organization. You’ll partner with our internal teams and members to deliver long-term solutions that will improve the connectivity of our devices to drive impact and action. As the first responder, it is essential that you are proficient at managing competing priorities and resolving issues as efficiently as possible. You have a passion for complex problem solving and thrive in a culture of innovation. You understand that our technology platforms must be connected and fully operational in order to deliver on our mission of activating the best health outcomes for patients. You take ownership of that responsibility every day.

Manager, Growth Sales

Sprout Social
Chicago
1 week ago
+50
Sprout Social is seeking a talented Sales leader to oversee a team of Account Executives on our expanding Customer Development team. Our Customer Development Account Executives are focused on generating new business from existing customers as their product specialist, identifying opportunities for upselling, and increasing individual account values. This team is equally driven by a customer-centric mentality as well as a desire to close new business. The ideal candidate has a strong background in sales and customer relations/account management. This candidate must be highly motivated, possess outstanding communication skills and be willing to work in a fast-paced, dynamic and growing environment. The Manager of Customer Development draws on their experience when coaching direct reports, analyzing data, evaluating workflow processes and working with various operational tool sets.

Head of Customer Support

Dispatch - 2nd/3rd shift

Echo Global Logistics
Chicago
1 week ago
+25
As part of the Shipment Specialist department, you will be responsible for ensuring that Echo’s customers and carriers are provided with exemplary service. Major responsibilities of this position include, but are not limited to: handling inbound calls and outbound calls, working with truck drivers, dispatchers, shippers and receivers. While handling calls a Shipment Specialist will be responsible for problem-solving and utilizing professional communication. The ideal candidate will take initiative to continuously improve the performance and efficiency of themselves and the department. The Shipment Specialist department is a call center environment with a fast paced, fun atmosphere.

Entry Level Customer Care Representative

ALIS by Medtelligent
Chicago
2 weeks ago
Entry Level Customer Care Representative - Full Time 303 W Institute Pl, Chicago, IL 60610, USA Company Description We are looking for an entry level individual who is reliable, hardworking, and passionate about customer service to become part of the Medtelligent team. Medtelligent builds, delivers, and supports the leading integrated software solution for assisted living communities - "ALIS" (which stands for Assisted Living Intelligent

Hospitality Manager

Tock
Chicago
2 weeks ago
+30
Tock is looking to expand our Hospitality Team and we need a thoughtful and dedicated Hospitality Manager to join our growing support staff. You will be tasked with providing product guidance and working to resolve a variety of issues. As a member of the team, you will be front and center of customer success, filtering issues and brainstorming solutions with members of all internal teams. As the first line of assistance to our worldwide community of restaurants, wineries, bars, and hotels, you will quickly become a service industry expert. This means you are not just an ordinary support provider, but you will help shape the future of Tock by working closely with our designers and engineers to constantly improve our product and services.

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