IT Jobs in Chicago

EMBARK ON YOUR JOURNEY We invite you to join Entara and wield your mastery of “everything networks” as a Professional Services Sr. Network Engineer! Entara’s Professional Services team is regularly leveraged as trend-setters when it comes to technical alignment and optimization for our clients. They are a team that identifies technical issues and respond with future-minded designs. They don’t stop after the Visio diagram—this same team takes

GoHealth is seeking an IT Support Analyst to perform triage responsibilities and application support for our technical environment. Members of this team work with a variety of IT equipment and systems including desktops, laptops, network and server infrastructure, in addition to all industry specific software. In this role you will take pride in proactively fine-tuning our environment to anticipate and avoid technical issues as well as rapidly responding to technical issues impacting end users and key business operations. The scope of this role involves the tasks of: providing software diagnostics and support, virtual desktop support, troubleshooting network connectivity issues, supporting office/email applications, and addressing other site wide technical issues.

Work collaboratively with customers as they transition from project implementation and go-live to active customers. Represent the Mastery brand & values during all client interactions . Diagnose and troubleshoot complex software issues while understanding an external customers business processes within the Logistics industry. Manage a queue of active tickets from customers and route tickets appropriately to ensure customer satisfaction. Identify, communicate and escalate critical issues to appropriate internal and external parties. Monitor software applications, re-set user passwords, establish user permissions, and work with third party vendors and other software related support functions. Troubleshoot software issues and collaborate with software development for remediation. Perform after-hours support as necessary for Mastery customers.

Bachelor’s degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience. 5+ years of experience with one/more public/private cloud platforms (e.g. AWS, Azure, GCP, etc.). Experience with capacity forecasting, cloud cost optimization techniques, financial reporting, and workflow management in a large service operations environment. Familiarity with monitoring and reporting tools/APIs. Understanding of cloud providers, platforms and configurations and familiarity with workload usage/consumption patterns on cloud. Strong analytical skills and appetite for financial modelling and analytics. Good understanding of billing and metering on cloud platforms (incl. impact of usage patterns on TCO).

The Director, IT Security leads security services ensuring that all organization security requirements are met. It includes managing the Data Protection program, ensuring effective data loss prevention activities across various systems, applications, third parties and network security. This position requires a steadfast execution mindset, exceptional communication and collaboration skills and the ability to collaborate in a demanding environment while maintaining a composed, professional demeanor. A high degree of ownership, initiative, interaction and teamwork is required to be effective in the role. As this is a leadership role you will be counted on to be the example for the team to follow.

Drive Opploans’ telephony platform that empowers 200+ agents to service over half a million calls per year. Deploy advanced capabilities like voice authentication, IVR smart routing, customer self-service, and fraud prevention. Build API integrations with 3rd party software such as Salesforce. Improve inbound and outbound campaigns, adapting for strategic projects and changes in customer behavior. Monitor call center KPIs and provide leadership with insight into performance, trends, and opportunities. Perform system administration tasks including: configuration, maintenance, upgrades, debugging, reporting, issue resolution with IT or system vendors and compliance with audit and regulatory controls. Develop standards, guidelines and training for telephony-related technologies.

Optimize the Corrective Action Program by identifying areas in the process flow that can be improved upon and propose and lead efforts to implement resulting changes. Research escalated issues to pinpoint possible causes and the customer population affected and the impact they may have experienced. Assess the material significance and relevance of identified compliance risks. Collaborate with multiple department leaders in other departments, such as Product, Operations, Marketing, Credit, Finance, and Technology, to identify solutions that reduce identified compliance risk while minimizing business impact. Partner with our Legal and Operational Risk teams to oversee the formulation and implementation of customer remediation efforts. Conduct trend analysis for Corrective Action reporting provided to our CEO and the Executive team. Review business-proposed changes to products and processes for relevant compliance considerations. Provide leadership and mentoring to less experienced members of the team. Take on and lead other projects purposed towards the prevention, detection, mitigation, or assessment of regulatory risk as assigned.

The Corporate IT department is responsible for managing the network and corporate information technology resources for SPINS offices and employees worldwide. We’re seeking a candidate who cares deeply about customer experience, and will take personal ownership for the quality of our IT experience. You’ll be equally comfortable talking with engineers, executives, and business users. You will be responsible for providing direction and guidance to multiple teams including IT Helpdesk, IT Operations, Network Engineering, and Software Purchasing.

Technology Risk at VillageMD supports IT Risk Management activities across the organization. Our technology risk program involves reviewing and assessing risks to its assets, designing appropriate process controls, selecting technology to support control implementation, and monitoring the implementation and effectiveness of technical and administrative controls within the organization. 

Manage large scale multi-tenant Hadoop cluster environments residing on AWS. Handle all Hadoop environment builds, including design, security, capacity planning, cluster setup, performance tuning and ongoing monitoring. Perform high-level, day-to-day operational maintenance, support, and upgrades for the Hadoop Cluster. Research and recommend innovative, and where possible, automated approaches for system administration tasks. Creation of key performance metrics, measuring the utilization, performance and overall health of the cluster. Deploy new/upgraded hardware and software releases and establish proper communication channels. Work with appropriate stakeholders to ensure we have solid capacity planning and can manage our TCO. Ability to collaborate with product managers, lead engineers and data scientists on all facets of the Hadoop Eco-System. Ensure existing data/information assets are secure and adhering to a best in class security model.

Help support OppLoans and our tremendous growth. We’re looking for an IT Support Specialist to join our IT team. This is a great opportunity to work and grow with a fantastic company, learning more and more every day. You will help maintain our growing fleet of devices, tools, and people of OppLoans. Oversee IT Support for 500+ systems, with issues coming in by phone, email, remote support, and walk-up. Comfortable with troubleshooting issues and conducting hardware repairs to Macbooks, Windows laptops. SaaS management for all of our services (user account creation, deletion, and modification). Manage multiple IT tools including Google Apps, JIRA, Slack, Adobe, and Microsoft. Daily responsibilities can include receiving, prioritizing, documenting, routing, scheduling, help with general IT support, deep troubleshooting, documentation and A/V needs and project management and resolving any and all internal IT support requests. Conduct New Hire training, including orientation on company IT platforms and tool familiarity.

As a Desktop Support Analyst in Technology Experience, you will be instrumental in the experience of all our employees throughout the PEAK6 Family of Brands. We’re looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one unified technology stack.

Work as a key member of the Tempus Local Infrastructure team to design, maintain, and administer on-prem server architecture. Utilize configuration management tooling to manage systems, including Windows and Linux servers. Automate periodic system audits and complete remediation tasks post-audit. Evaluate the impact of new technologies on Tempus infrastructure. Maintain monitoring and alerting systems for local infrastructure. Engage with vendors to assist in troubleshooting or implementation of solutions. Write and maintain documentation and SOP’s. Provide mentorship and escalation path for IT Support team. Manage Active Directory environment.

Oracle Enterprise Architect combines a deep understanding of technology, applications, industry best practices, business processes, and architectural patterns to drive IT transformation initiatives that meet the business objectives. This role is focused on the Oracle technology portfolio. 

We are currently seeking a talented Support Engineer to join us as we extend our marketing platform and work to scale with our quickly growing user database. The primary focus of the Support Engineer is to significantly lower response times between Engineering and Support by applying their engineering skills to rapidly triage and often solve inbound customer issues, identifying patterns in customer issues and creating self-service tools to address those issues and educating product teams on customer issues within their domain in order to improve the overall product.

The Application Analyst provides the first line of support for our existing and potential clients. This position has frequent phone and email interaction with our clients and requires the development of in-depth technical product, SQL, network and server knowledge and the highest level of customer service skills.

Manage network application infrastructures. Develop policies, procedures, and best practices for our Service Desk. Be part of cross-team projects with Security and DevOps. Manage our back office and operations networks, and assist with the design and maintenance of our hybrid network environment. Involved in cleaning up systems, migrations, and integrations between applications and the tech team.  Be a part of a new Azure initiative to strengthen our essential systems.

The Technical Customer Success Manager, “TCSM”, is the primary technical contact for accounts that have Enterprise Premier Support and are entitled to a designated support engineer who is an expert in their use cases, implementation and installation. The TCSM maintains all aspects of the technical relationship from troubleshooting possible issues, filing and advocating for enhancements, partnering with engineering & sales, preparing for new releases and rollouts and otherwise participating in the overall account management support of the customer.

Actively monitoring systems and networks for intrusions. Identifying security flaws and vulnerabilities. Helping manage oversight and execution over corporate security controls. Defining and reporting against Security KPIs. Testing against security standards. Driving significant cross-business unit security projects to completion. Providing oversight of customer security due diligence process.

We are looking to hire a Platform Support Coordinator who will work in collaboration with our Biz Teams to ensure top notch application support. We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re a star communicator, customer focused, and love solving technical problems. There is plenty of room for advancement in this role within the department or otherwise within our company.