IT Jobs in Chicago

The Lead Technical Support Analyst works within a dynamic End User Services team that is accountable for providing World Class IT Services and Support across the various companies within HAVI. This individual will help the Technical Support Manager plan, organize, design, and provide technological assistance to the HAVI community and Service Lines. This individual will also help the Technical Support Manager plan, coordinate, and design Technical Support related activities for HAVI as well as provide support for the Technical Support staff. This individual will oversee the technical support function focused on day to day operations, remaining in close communications with both the Technical Support Manager and other IT groups, building and maintaining strong relationships with local customers and business leaders.

Resolve product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment; and following up to ensure a satisfactory resolution. Keep accurate records and document customer service actions and discussions. Analyze statistics and compile accurate reports internally and with our Customers. Build sustainable relationships and trust with our Customers through open and interactive communication. Provide accurate, valid and complete information on the Bringg system and technical issues by using the right methods and tools. Constantly improve customer service performance and procedures.

As a Systems Administrator, you will be responsible for providing device, software, networking and operational support for Relativity employees and clients. The Systems Administrator works under general direction of managers and senior team members.

What You'll Do: Provide technical support & oversight for urgent issues Manage non-urgent issues, coordinating closely with engineering, account management, technical account management Advocate for customer by pushing for swift resolutions Partner with Account Team to respond to prospect inquiries Execute new customer installations Use your deep STATS product & process knowledge to build exhibits for new customer contracts Become product

Morningstar Client Service aims to thrill our clients by quickly resolving issues, deftly managing changes and providing insightful consultation at every step of the client experience. The Client Service group is comprised of four teams: Customer Support, Success, Engagement and Operations. In this End-User Support role, directly reporting to the Director of Product Support, you will be the team lead for Technical Support across Morningstar Products’ software capabilities. The Team Lead of Technical Support role is responsible for defining and executing the technical support experience for our software clients 

Implement and configure Enterprise technology solutions. Participate in desktop related projects for corporate and remote offices. Engineer solutions within the end user computing environment.

HAVI is seeking a Vice President of Enterprise Applications for our Downers Grove Information Technology group. This position will provide leadership, vision, and strategic direction for all enterprise applications and processes that support the business strategy for the HAVI Packaging and Supply Chain service lines, The Marketing Store, and The HAVI Group.  Applications include: ERP (JD Edwards & NetSuite), Business Intelligence and Reporting, Financial Planning & Analysis, Human Capital Management, Customer Relationship Management, and Project/Portfolio Management.

Kitchfix Meal Delivery—Culinary Operations associate Chicago, IL – Full Time December 2018 COMPANY: Kitchfix is a leading, Chicago-based food service company comprised of a local meal delivery service, catering and managed services, as well as a nationwide CPG breakfast line sold in stores. At Kitchfix, we combine our passion for delicious food with high standards for ingredients and sourcing. Kitchfix emerged as a leader in Chicago with an

The Telephony Engineer – Contact Center provides strategic and technical services to all of GoHealth’s contact center applications used by all organizations (Member Services, Exchange, and Enterprise Solutions) in the areas of software operations, system enhancement and configuration, knowledge management, and training. This role will partner with internal customers to identify contact center problems, assess their impact, formulate potential alternatives, and implement solutions.

We are currently seeking a solid compliance focused individual who will own the responsibility for strategically planning and successfully executing SilkRoad's GDPR, SOC 2 and ISO compliance roadmap. Being able to work with external IT audit firms as well as internal technical staff members is a must! This is a high visibility position within SilkRoad where this individual would be managing regulatory and compliance deliverables as well as being the SME on GDPR, SOC 2 and ISO related topics and questions from internal technical staff.

Cooler Screens is backed and led by some of the most prominent Chicago & Silicon Valley leaders, advisers, and investors and has developed a digital solution to transform a multi-billion dollar industry and positively affect the buying experiences of consumers in the US and beyond.  If you’re looking to get on the ground floor of the next digital revolution and Chicago tech success story – this opportunity may be for you.  The VP of Technical

The successful candidate will also be required to review and assess legal contracts as it pertains to the service providers security posture. The candidate should be able to understand legal terms and definitions and articulate potential security concerns to the Legal teams. The individual will also play a significant role in enhancing and implementing procedures to assess and risk rate the third-party information security program.

Manage large scale multi-nodes Kafka cluster environments residing on AWS. Handle all Kafka environment builds, including design, capacity planning, cluster setup, performance tuning and ongoing monitoring. Perform high-level, day-to-day operational maintenance, support, and upgrades for the Kafka Cluster. Creation of key performance metrics, measuring the utilization, performance and overall health of the cluster. Capacity planning and implementation of new/upgraded hardware and software releases as well as for storage infrastructure. Research and recommend innovative, and where possible, automated approaches for system administration tasks. Ability to closely calibrate with product managers and lead engineers. Provide guidance in the creation and modification of standards and procedures. Proactively monitor and setup alerting mechanism for Kafka Cluster and supporting hardware to ensure system health and maximum availability. Proven ability to lead multiple high priorities initiative with aggressive timelines leveraging an agile framework. Comfortable performing in a fast paced, dynamic and ambiguous business environment. Ability to concentrate on a wide range of loosely defined complex situations, which require creativity and originality, where guidance and counsel may be unavailable. Demonstrated a product mindset with an ability to set forward thinking and direction.

The Senior Application Analyst plays a key role in the day to day maintenance and support as well as the ongoing development of the NetSuite Application primarily focused on the financial and accounting processes. Partnering with finance and business users the Analyst is responsible for gathering business requirements, working with development partners to define solution options, estimating project costs and managing full delivery lifecycle of projects.

This position will function as the lead investigator for security incidents (blue team). Daily responsibilities will include monitoring security event logs through the SIEM tool, opening cases for investigation, collecting evidence and bringing in subject matter experts as needed to re-mediate security issues. The lead investigator will also be able to leverage the managed services provider and other security experts on the team. Will require occasional on-call rotation and some travel (less than 5%) as necessary.

The person in this position will take pride in proactively fine-tuning our environment to anticipate and avoid technical issues as well as rapidly responding to technical issues impacting key business operations.  They will spend the majority of their time engaged with staff and systems, understanding technical needs, performing workstation installations, providing desktop support and system maintenance, troubleshooting connectivity issues, supporting office/email applications, and addressing other network-wide and desktop-level issues. They provide technical support in activities associated with the identification, prioritization and resolution of reported problems, whether general maintenance / low-complexity IT problems or more complex issues identified and escalated to a higher level of support.

We are looking for a seasoned Salesforce Administrator with a demonstrated history of solving problems and helping to simplify business processes. You will ensure our tooling is best of breed and more importantly that the integrations between them are configured, managed, and running efficiently. You will partner with our Sales, Support, and Marketing Operations teams to develop and prioritize new features and enhancements to refine internal tooling and processes. You will also be responsible for documentation, following established change management, and helping to improve development lifecycle.

3rd Shift NOC Analyst 222 W Adams St, 11th Floor Chicago, Illinois, 60606 United States West Monroe isn’t a start-up firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. If you are looking to be a “behind the scenes” technologist, this isn’t the

In this newly created role, the Junior IT Support Specialist will support both in office and remote employees with a wide variety of technical challenges ranging from workstation issues, email issues, printer issues, and basic networking and server support. The ideal candidate will have the ability to respond promptly and empathetically to problems in high-pressure situations and resolve issues in a calm and efficient manner. They will also work closely with other members of the technical team to continue to define and implement best practices.

About Showpad At Showpad, personalities and cultures connect across oceans to create something extraordinary. As a top 10 software company in the Inc. 5,000 Europe list, Showpad is changing the game when it comes to sales enablement. Our employees create the engagement and impact that drives our success as we expand globally.In the morning, we’re drinking San Francisco cold brew coffee with a side of Portland doughnuts – English scones for