Operations Manager Jobs in Chicago

Embody an intellectual curiosity around what data means by putting it into context of the client’s business and focusing on asking the next question. Exercise strong collaboration with others providing support to an extended team, sharing skills & expertise with co-workers, and constantly expanding your knowledge base. Wear many hats, between steering a team of Sr. Analysts, partnering with internal teams, client facing exposure, and diving in with a start-up mentality. Apply a strong familiarity with all available analytics tools, both syndicated and proprietary to ensure all client recommendations are supported by quantitative and/or qualitative research. Use data to evaluate the effectiveness of marketing strategies, tactics, and measurement techniques. Bring a strong background with proven experience in digital analytics, measurement, modeling, and data quality. Work on a fast paced, forward-lookingCPG brand who is pushing the status quo in using data to drive marketing decisions. Work cross-functionally with multiple internal teams developing strong working relationships and have a hands-on mentality.

Are you proactive, urgent, and detail-oriented? Do you take pride in your excellent communication skills with customers and with colleagues? If you are thinking "yes, that's definitely me", you should definitely apply to our IT Help Desk Technician role. In this important role, you will help thousands of people fulfill their important printing tasks each day. About PrintWithMe PrintWithMe is an innovative technology company that is placing

What you’ll be doing:In this role, you will have the opportunity to develop and deploy innovative network solutions. You will work on a collaborative team to manage both a traditional network environment, as well as Cisco Application Centric Infrastructure. Additionally, you will manage cloud network infrastructure using various automation tools. Perks/Benefits:  The office is located within walking distance to both Union Station and Ogilvie,

The ideal candidate has experience in management or strategic consulting and knows how to leverage past experience to solve the most challenging problems business face as they scale. This is not an administrative role; it’s a highly hands-on and requires the utmost focus and flexibility to drive our various Operations, Product/Engineering, and Sales organizations forward. It requires the ability to go deep, and take the context learned to shape the business at a high level.

Manager - Customer Experience, Strategy 222 W Adams St, 11th Floor Chicago, Illinois, 60606 United States West Monroe isn’t a start-up consulting firm, but we act like one. From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. If you are looking to be a “behind the scenes”

Work with a cutting-edge genomics workflow to provide high-quality next-generation sequencing data with rapid turnaround times in a clinical laboratory.. Oversees all laboratory activity and participates in completion of daily activities as necessary. Ensure high quality results for all samples within the sequencing workflow. Reviews daily, weekly, and monthly QC results and determines the validity of results, performs follow up as needed. Meet turnaround time deadlines. Oversee safety within the laboratory and ensure all safety protocols are followed. Maintain regulatory compliance within the lab, including CAP, CLIA, OSHA, etc. Keep standard operating procedures up to date. Lead team of supervisors and mentor junior staff. Develop and implement workflows for new assays. Provides technical direction and guidance to laboratory employees. Resolves technical, instrument, or unexpected tests results and ensures corrective actions are taken whenever test systems deviate from the laboratory’s established performance specifications. Evaluates the competency of all testing personnel on an ongoing basis.

As an Office Customer Success Manager, you will manage relationships with a wide range of new and existing financial advisors using the Morningstar Office product. You will provide world-class support and service to our clients by understanding how our clients use our solutions to drive their business, train clients on the product, and assist them in implementing the product into their day-to-day business. You will also work closely with sales counterparts on client retention and additional revenue opportunities. This position requires occasional client-facing travel within an assigned territory and is based in the Chicago office.

This position will be responsible for expanding and formalizing existing policies, as well as developing new standardized processes to ensure top customer satisfaction and retention. This role will report directly to the CEO and will manage teams across different offices and time zones.

We are looking for a Carrier Program Director to own the delivery of carrier onboarding activities for customers, manage the team responsible for growing and supporting our carrier network, and drive operational efficiencies through process, data and automation. This is a key role in the organization that sits at the intersection of carriers and customers. The ideal candidate brings a blend of relevant industry (freight / logistics / transportation) experience, customer or program management expertise, and a track record of managing and developing talent. If you have these traits and thrive in ambiguous, data-driven, & dynamic environments, we want to hear from you.

Fooda is currently recruiting for a Catering Event Coordinator to support our growing catering client roster. These are excellent opportunities for candidates with a hospitality background who are eager to learn about catering and our large network of restaurant partners.

The Associate Director of Operations is responsible for driving profitable business results and operational excellence by creating and developing relationships with their customers.  This individual will serve as a single point of contact for upper management and leaders at our key customers. 

The Client Success Manager is the primary point-of-contact responsible for identifying each unique customers’ business outcomes and aligning Ensono products, services and support to help them achieve their goals. Our Client Success Managers are growing their careers while building experience across multiple accounts, dealing with a range of issues and learning a variety of industries. This role will manage a portfolio of commercial accounts. The primary focus is to effectively manage the renewal process for accounts nearing expiration. The primary objective of this role is renewal success of each client in the portfolio by managing the client experience in partnership with the client and internal stakeholders.

Are you proactive, urgent, and detail-oriented? Do you take pride in your excellent communication skills with customers and with colleagues?   If you are thinking "yes, that's definitely me", you should definitely apply to our Customer Service Representative. In this important role, you will help hundreds of people fulfill an important task each day.  You will be the face of our organization, and a core member of our team. About PrintWithMe Pr

Description: Connamara Systems is seeking a Client Response Manager to add to our team. You will be responsible for managing client relationships for deployed software, including trading systems and exchanges, additionally, the candidate will be responsible for diagnosing and tracking issues related to production systems.  This is a dynamic position that straddles Agile DevOps, project management and (traditional or otherwise) client interaction

ABOUT US As the premier e-commerce network, ShopRunner offers its members free two-day shipping, free returns, and seamless checkout at hundreds of retailers. Spending billions of dollars in the network annually, ShopRunner’s millions of members prove every day that retailers can attract high-value customers by tailoring their shipping and checkout options. ShopRunner’s network of leading retailers includes Neiman Marcus Group, Hudson’s Bay

Partner with the AM to execute on the operational and product utilization related goals of the Customer. Create Success Plan by providing user-focused training, onboarding, and engagement. Partner with the AM on prioritized accounts in order to drive overall customer adoption, enhance customer success, and mitigate customer churn risk. Work cross functionally with other departments in the company like content writers, event managers, project managers, product team, etc to ensure delivery of customer objectives. Ensure successful onboarding of new accounts and new users by setting objectives which result in basic product functionality and provide advanced training in order to develop existing users. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success. Identify and provide product education and ongoing onboarding needs through analysis of engagement metrics and drive best practices. Expedite technical and purchase-related escalations. Act as a trusted advisor to the end users and key stakeholders to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value. Maintain an understanding of Built In products and tech industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs. Host regional and segment specific webinar series for end-users to ensure customers are provided with additional education to fully optimize use of Built In Products.

iManage LLC is searching for a Cloud Services Manager – Cloud Onboarding to be responsible for the day to day iManage Cloud Customer Portfolio deployment planning, management including overall Cloud customer satisfaction and reference-ability. This position will be responsible for Cloud customer account administration, support, and direction while ensuring day-to-day operational success. In addition, the Cloud Services Manager interfaces directly and provides guidance to the iManage Cloud customer’s implementation services provider (iManage Partners), including key stakeholders such as the project manager, business sponsor, networking, and operations teams to ensure iManage Cloud onboarding success. This position will work closely with the internal iManage team such as Cloud Operations and Cloud Support team to ensure continuity when a customer transitions from implementation to ongoing operations in the iManage Cloud. This position also interfaces directly with iManage pre-sales, sales, legal, cloud operations, technical support and engineering teams on behalf of the iManage Cloud customer and is ultimately responsible for overall iManage Cloud customer care.

PowerReviews is looking for a Client Success Director who will consult with our clients to produce measurable results utilizing our social commerce solution. You will work with strategic clients and be responsible for managing the overall client relationship with a portfolio of accounts. We are looking for a motivated individual who is an experienced leader, adept at developing strong relationships with clients at both the strategic and tactical level, while having the technical prowess for understanding all aspects of the our solution. You have to be the type of person that craves a challenge and enjoys working in a fast-paced environment where meeting and exceeding high expectations are a part of the job. This role requires proactive engagement with our customers including strategic planning, relationship management and the ability to explain solutions to our customers to deliver product adoption and customer retention. This is not a sales position but a relationship management position.

The Solution Consultant supports the implementation manager on Eved implementations and is responsible for successful adoption of the Eved solution. The solution consultant is a client-facing role that also works closely with internal product managers, engineers, merchant service specialists, and sales team members.  The solution consultant has significant experience in enterprise-level business projects, process documentation, software

Manage customer experience insights for several functions within the Grainger enterprise, providing strategic consultation to appropriate levels of management across several functional areas.  Interpret, leverage and share results to explain customer behavior, improve operational planning and enable informed decisions that contribute to the bottom line. Partner with functional stakeholders to envision, plan and operationalize new standard work to improve the customer experience. (Online, contact centers, branch network, supply chain, marketing, etc.)