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Operations Manager Jobs in Chicago
79
Senior Manager, New Verticals
DoorDash
Chicago
featured
Build. You’ll have your fingerprints all over DoorDash’s next big business. You’ll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy and hiring to stocking shelves and negotiating with suppliers.
Strategize. From first principles, you’ll develop the optimal strategy for DoorDash Essentials to best serve our customers.
Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
Lead and collaborate. You’ll work with a cross-functional team, including engineering, product, design, operations, finance, and marketing to build this new line of business for DoorDash.
VP, Strategy & Operations
OppLoans
Chicago
featured
+55
Build strategy: Develop a compelling service strategy for how to support our customers across all stages of their journey to maximize speed, transparency and efficiency. Create and implement the roadmap of initiatives to drive our growth.
Promote operational excellence: Ensure consistency of execution across the Sales, Underwriting and Service teams. Reimagine and redesign processes to maximize conversion and increase the effectiveness of our Contact Center. Launch programs that reduce customer friction, decrease costs and reduce or eliminate manual processes. Refine these processes to enhance our operations and improve the customer experience.
Own business-critical KPIs: Obsess over and manage our “North Star” KPIs - funding rate, instant bank verification rate, decision rate, contact rate, and other related metrics. Lead the instrumentation and daily monitoring of operational processes to identify issues before they arise and respond quickly to resolve issues when they arise. Implement systematic controls to reduce operational risk and ensure stability and reliability of service.
Drive Analytics & Automation: Grow our loan automation efforts and launch intelligent algorithms that automate decision-making, customer routing, and call strategies. Build on our culture of “Data + Action” by translating data insights into tangible initiatives. Lead our Data Science team and empower them to drive deep insights and operational transformation. Hire top-tier talent to further build these high-performing teams.
Manager - Customer Experience and Operations
Venmo
Chicago
featured
+28
The Customer Experience and Operations Strategy Manager is responsible for leading the team that will help the Customer Support Operations teams grow efficiently as well as create an amazing servicing experience for our customers. They will heavily rely on data, research, and team feedback to identify the growing needs of the business and help prioritize initiatives to address those needs. The ideal candidate has exceptional analytical and communication skills as well as the desire and ability to drive projects forward by influencing cross-functional leaders.
Team Lead, DNO
Grubhub
Chicago
14 hours ago
+31
We are hiring for a Team Lead position for our Driver Net Operations Team. The Team Lead is responsible for serving as the driver resource for their assigned region, and ensuring the members of their Driver Specialist Team are performing their functions effectively and have the necessary tools. They are responsible for working cross functionally to ensure that their markets are staffed appropriately while meeting recruiting and retention goals.
Head of Global Product Support
FOURKITES
Chicago
18 hours ago
+40
As the head of the Product Support team, you will ensure continued high quality support when customers reach out as well as develop and sustain self-service help and community engagement when they would prefer to answer questions themselves. You will also be the driving force to ensure our product continues to be user-friendly, robust, and stable as we grow. In this role, you will oversee our global support operations, including the Support and Documentation teams in Chicago and Chennai.
Vice President, Customer Success
FOURKITES
Chicago
18 hours ago
+40
Director, Procurement
Green Thumb Industries (GTI)
Chicago
23 hours ago
+10
The Director of Procurement for GTI is responsible for leading and ownership over procurement, purchasing, vendor management, contract negotiation and the day to day purchasing operations. You will develop and operate plans to ensure GTI has the resources to support current forecasted business and projected growth to respond to current and emerging markets. You will bring depth of working within a CPG or manufacturing environment and understand best in class supply chain processes.
Arity-Customer Success Manager
Arity
Chicago
23 hours ago
+22
The Insurance Solutions Customer Success Manager is an enthusiastic and driven team member who will join Arity's Global Customer Success organization. This role focuses on supporting clients onboarding into, and evolving within, the world of mobile and/or device telematics. The Customer Success Manager has a passion and aptitude for working with customers, software, and data. They are skilled at engaging with customers, internal stakeholders and a variety of teams in Product, Engineering, Marketing and Sales to launch and evolve Arity products all-the-while providing value and meaningful outcomes for Arity customers. This role is responsible for planning, executing, and managing customer onboarding ensuring all deliverables are high quality and on time. The Customer Success Manager also ensures key operational activities, performance metrics, and insights are understood to provide opportunities to grow and evolve how we work with customers.
Supply Chain Manager
Farmer's Fridge
Chicago
1 day ago
+14
Farmer’s Fridge has laid a foundation in the Midwest and is now expanding into the Northeast! This marks a huge milestone for us, and an exciting opportunity for anyone who is passionate and adventurous. The Supply Chain Manager will be based in our Chicago production facility and will be responsible for all procurement and receiving - we need someone highly analytical and detail-oriented to make sure we're getting the right products, at the right price, in the right quantity, at the right time.
Director of Operations
Enova
Chicago
1 day ago
+42
The Director of Operations will be measured by the organization’s ability to provide high quality services, increased use of new proven technologies to increase efficiency, and achievement of performance metrics. The Director of Operations will execute Enova’s vision for operations to ensure the contact center meets customer and organization needs and continually engage in leading and inspiring the team in implementing best practices.
Head of Customer Support
Sprout Social
Chicago
1 day ago
+50
We are currently seeking a highly motivated, customer focused individual to lead our global Customer Support Team. The ideal candidate will have a strong background and a proven track record in developing and scaling Customer Support teams in the SaaS industry in a follow-the-sun model. The candidate will have experience in second line leadership, and international support coverage for a high growth technology company.
As a global Customer Support Team, Sprout Social offers 24x7 support coverage for our customers via Chat, Email, Phone and Social. Our Customer Support Team is made up of Customer Advocates (Level 1), Support Engineers (Level 2). We have Customer Advocates across 5 different cities (Chicago, Seattle, San Francisco, Manila and Dublin) and our mission is to create memorable and unparalleled experiences for our customers though every interaction that they have with Sprout Support.
VP of Global Customer Support
ActiveCampaign
Chicago
1 day ago
+49
The VP of Global Customer Support leads a global team of Product Support Specialists and Product Solutions Specialists with an emphasis on mentoring and growing talent as the business continues to grow and rapidly scale. We are looking for an excellent people leader who can also provide a strategic vision for the Support organization and ensure the customer experience is optimized.
Operations Lead
PrintWithMe Inc
Chicago
1 day ago
+14
Client Implementation, Sr. Manager- Client facing
TransUnion
Chicago
3 days ago
+39
In the first 90 days – Gain a high level understanding of batch products and which are leveraged by the customers supported in your space.
Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.
Beyond 90 days – Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products. Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
Leverage historical metrics as a baseline of what good looks like and identify areas of improvement.
Regional Vice President of Business Development, P…
Lumere
Chicago
3 days ago
+42
The Regional Vice President of Business Development, Pharmacy is responsible for leading the enterprise sales cycle and will focus on resolving hospitals and health systems greatest challenges with Lumere’s Pharmacy Utilization and Value Management Solutions. You will partner with Inside Sales, Marketing, and core internal business leaders across Lumere to help drive the sales process after initial contact to close.
Manager, Incident Response 19-0787
Relativity
Chicago
3 days ago
+21
As the Head of Incident Response, you will ensure the security of Relativity’s Corporate IT, Azure, and Relativity One network / Infrastructure.
In this role, the main responsibilities will be to Manage team of Cyber Security Analysts and provide subject matter expertise on emerging threats against our assets, identities, and clients. You will also provide actionable remediation guidance to end users and collaborate with highly skilled cyber experts to anticipate and mitigate evolving threats using world-class tool sets and next generation capabilities.
Director of Operations
Syndigo
Chicago
3 days ago
+27
The Director of Operations will be expected to work with Product Development and Software Development teams to plan for new products, assist with innovation projects, and ensure there is collaboration and coordination between operations and commercial teams. This role will also be responsible for the implementation of new processes and ensuring standard operating procedures and metrics are in place.
The ideal candidate will have strong interpersonal skills and able to work with associates at all levels within the organization, work with urgency, foster team work, build a high-performance team and advocate quality and data integrity across all processes.
Director, Technology Organizational Development
The Options Clearing Corporation
Chicago
3 days ago
The Director of the Technology Organizational Development at OCC is designed to provide the highest level of people partnership and change management to the technology organization. The role offers the opportunity to think strategically and work closely with a dynamic team of tech leaders, product, engineers, business partners, and talent professionals. The impact of this role will be directly felt by the next generation of technology and product leaders who will build and grow this transformative culture.
Operations/Administrative Manager
LMX Labs
Chicago
3 days ago
LMXLabs | Job Title: Operations Manager
Overview
LMX Labs is a rapidly growing, venture-backed financial technology startup founded by industry leaders with decades of experience building some of the most profitable and innovative fintech, trading, and eBrokerage global platforms. We are looking for an Operations Manager to drive all internal administrative and operational work streams including set up and coordination of processes, policies,
Support & Services Manager
ReviewTrackers
Chicago
3 days ago
+47
ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Support & Services Manager to join our Customer Success Team. The customer success team at ReviewTrackers serves as a blend of account management, product enablement, and customer support. The Support & Services Manager will be responsible for managing our onboarding and support team. Come join us as we continue to change the way businesses interact with their customers!
Director of Logistics and Distribution
Farmer's Fridge
Chicago
5 days ago
+14
Farmer's Fridge is looking for a Director of Distribution to rapidly scale our fresh food distribution network. What does our network look like? Hundreds of smart vending machines (i.e. "Fridges") stocked and merchandised each night by our highly skilled delivery team on routes across the country with food produced in our manufacturing facility each day.
Senior Manager of Strategy & Operations
Braviant Holdings
Chicago
5 days ago
+48
The Senior Manager of Strategy & Operations is an incredible opportunity for an innovative, hands-on leader to help drive Braviant’s Servicing experience for its consumer lending products. We are looking for someone who has built operational processes from scratch or completely transformed them using both technology and human capabilities to drive efficiency, reliability, compliance, and improve the overall customer experience. This position is impactful across the organization and includes frequent collaboration with Operations, Legal/Compliance, Product, Engineering, and Business Intelligence teams. A successful candidate will be data-driven, have a passion for workflow optimization and best-in-class customer experience. The Senior Manager of Strategy & Operations is an incredible opportunity for an innovative, hands-on leader to help drive Braviant’s Servicing experience for its consumer lending products. We are looking for someone who has built operational processes from scratch or completely transformed them using both technology and human capabilities to drive efficiency, reliability, compliance, and improve the overall customer experience. This position is impactful across the organization and includes frequent collaboration with Operations, Legal/Compliance, Product, Engineering, and Business Intelligence teams. A successful candidate will be data-driven, have a passion for workflow optimization and best-in-class customer experience.
Associate Director Clinical Lab Operations
Tempus
Chicago
5 days ago
+34
We're on a mission to connect an entire ecosystem to redefine how genomic data is used in clinical settings. We're looking to build a laboratory operations team who are passionate and focused on developing state of the art techniques to processing and creating and interpreting vast amounts of genomic and molecular data. You will collaborate with product, research, and business development teams to develop the most advanced sequencing platform in cancer care.
