Director, Fraud & Risk Management
1 week ago
Reporting into the VP of Contact Center Operations, the Director, Fraud Risk Management will be responsible for optimizing the buyer experience as it relates to assessing transaction risk authorization and fraud mitigation. You will be responsible for developing a clear strategy for identifying fraud for stolen credit cards, chargebacks, identity takeover and systematically defining key aspects of the buyer experience, spanning browsing, checkout, and post purchase remorse.
Your primary responsibility will be to plan, evaluate, risk migration strategies with a clear plan to detect and mitigate fraud while understanding false positive impact and enabling business growth, and processing within a compliance environment. You will also be responsible for monitoring the day-to-day performance of the Fraud Verification team as they engage in activities focused on optimizing buyer experience as it relates to assessing transaction risk authorization, fraud mitigation and chargeback resolution.