Chicago Tech Jobs and Startup Jobs

21

Head of Risk Operations

DRW
Chicago
13 hours ago
+37
We are looking for an outstanding Head of Risk Operations with diverse skills to join our Risk Development and Operations team. The Head of Risk Operations will establish and manage an effective control environment to operate applications and tools used to administer and govern trading desks’ adherence to risk parameters and limits.

Resolutions Team Manager

Avant
Chicago
1 day ago
+32
As the Resolutions Team Manager, you will lead a team which oversees the investigation, processing, and response to escalated customer inquiries from our contact center interactions for loan and card products. Coverage areas include refund requests, payoff inquiries, and SCRA relief, Payoff Quote Letters, Identify Theft Claims, and Opt out Consent Requests to name a few areas. You will work closely with various business units including Operations Strategy, Legal, Compliance, and technology teams. You will ensure that accounts are handled properly while maintaining an elevated sensitivity to regulatory risk and adhering to relevant rules.

Regulatory Compliance Manager

Head of Installment Loan, Servicing Strategy

Operations Strategy Manager, Servicing

Client Operations Analyst

NextCapital
Chicago
2 days ago
+42
ABOUT US NextCapital is the leader in enterprise digital advice. NextCapital partners with world-class institutions to deliver personalized planning and managed accounts to individual investors, whether they’re saving for retirement in a 401(k) or IRA or investing in a taxable brokerage account. Our open-architecture digital advice solution provides better outcomes for our partners and individual investors by offering integrated account

Director Of Corporate Development

TransUnion
Chicago
3 days ago
+39
Develop strategic insights based on market assessments grounded in primary and secondary research. Translate insights to inform buy/build/partner market-entry and market-expansion options. Execute in-depth analysis and make recommendations that may impact products, services, or processes. Conduct and synthesize primary customer research and secondary market and competitive research. Develop robust market sizing analysis with limited/ambiguous data.

Sr Advisor, Leadership Development

Sr. Director, Market Strategy Media Vertical

Director, Public Sector Research and Consulting

Director, Market Strategy - Auto

Director, Market Strategy - Mortgage

Director, Identity and Access Management

Director of our Corporate Affairs & Communication

Director of Solution Consulting

Load 5 more jobs9 jobs at TransUnion

Customer Service Section Manager

Enova
Chicago
6 days ago
+24
Oversee day to day functions for a team of representatives. Coach, develop, observe the application of your coaching feedback through associate and team lead performance and execution. Adjust, approve, track, record, and communicate to employees payroll decisions related to time and attendance. Communicate and document the necessary information to qualitatively support details necessary for effective performance review and disciplinary actions. Monitor, identify, analyze, address, and recognize performance metrics in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency. Monitor and analyze trends utilizing department data and reports to make real time business decisions and recommendations.. Monitor and complete quality reviews to ensure reps are following compliance guidelines and creating the expected customer experience through following business expectations, scripts, and best practices.

Quality & Customer Experience Department Manager

Netcredit Senior Loan Processing Section Manager

Head of Operations

Senior Manager, Enterprise Integrations

Affirm
Chicago
6 days ago
+29
In this role you will lead our rapidly growing Enterprise Integrations Team and will be tasked with supporting our largest merchant partners as they integrate with and expand how they use Affirm. The Enterprise Integrations team is made up of Technical Account Managers and is part of our Engineering organization. The team works closely with Sales and Client Success, capitalizing on the enthusiasm of a just-signed merchant, and guiding them through the practical and technical realities of going live with Affirm quickly.

Global Head of Outsourced Middle & Back Office…

Enfusion
Chicago
1 week ago
+17
Responsible for the global growth and expansion of Enfusion’s Outsourced MBO Services line of business. Develop, communicate, and drive the Outsourced MBO Services go to market strategy and highlighting the differentiation of Enfusion’s offering. Collaborate with Marketing department to create new ways for MBO Services to engage potential client prospects. Drive the enhancement of our client experience by providing visionary guidance for the department's products and offerings. Collaborate with Sales and Client Relationship Management and clients to identify key aspects of future product growth. Define and manage the optimal team structure as the line of business grows, in order to adapt to challenges and opportunities.

Director of Operations

TopstepTrader
Chicago
1 week ago
+35
Our company is growing so we’re looking for an experienced Director of Operations to ensure it continues to grow in an intentional, efficient way. Project management, cross-departmental communication, resource allocation, budgeting, and team management are a few of the major reasons this role is so crucial. In the near-term, we’ll rely on you to oversee large, cross-department initiatives that will require relationship building, organization, planning, and holding teams accountable for progress. As you grow in this role, you’ll be working closely with senior leadership and our executive team to set and achieve major company priorities. 

Affiliate Market Manager - Retail

SMS Assist
Chicago
1 week ago
+18
Summary The Affiliate Market Manager assists the department and leadership in achieving profitable business results. This role is responsible for the oversight of a team, and ensuring relationships are created and developed with our vendors. This role also analyzes data used to align vendors in their geographic areas to reduce risk, and improve performance and profitability.   Responsibilities Proactively qualify leads for new/additional business

Customer Service Team Lead (Residential)

Director of Information Security – Program Managem…

Morningstar
Chicago
1 week ago
+18
The Role: As Director of Information Security, you will be a part of the team responsible for our enterprise security system, focused on intents such as design, engineering, and automation in the pursuit to keep Morningstar safe and secure. As a member of Information Security, you will help develop a culture where safety, security and resiliency are integrated into every facet of Morningstar. You will help us continually advocate, engineer, architect, train, identify, monitor, and automate security processes that help drive business activities in a secure manner. You'll collaborate with cross-functional teams to create innovative strategies and develop programs that drive sustainable effectiveness. This position is based in our Chicago office.

Global Head of Client Service

Director of Global Customer Support

Chief U.S. Market Strategist

Senior Director of Corporate Strategy

Director – Quality & Transformation

Customer Success Manager

Director, Infrastructure - North America

Load 4 more jobs8 jobs at Morningstar

VP, Strategy & Operations

OppLoans
Chicago
1 week ago
+27
Build strategy: Develop a compelling service strategy for how to support our customers across all stages of their journey to maximize speed, transparency and efficiency. Create and implement the roadmap of initiatives to drive our growth. Promote operational excellence: Ensure consistency of execution across the Sales, Underwriting and Service teams. Reimagine and redesign processes to maximize conversion and increase the effectiveness of our Contact Center. Launch programs that reduce customer friction, decrease costs and reduce or eliminate manual processes. Refine these processes to enhance our operations and improve the customer experience. Own business-critical KPIs: Obsess over and manage our “North Star” KPIs - funding rate, instant bank verification rate, decision rate, contact rate, and other related metrics. Lead the instrumentation and daily monitoring of operational processes to identify issues before they arise and respond quickly to resolve issues when they arise. Implement systematic controls to reduce operational risk and ensure stability and reliability of service. Drive Analytics & Automation: Grow our loan automation efforts and launch intelligent algorithms that automate decision-making, customer routing, and call strategies. Build on our culture of “Data + Action” by translating data insights into tangible initiatives. Lead our Data Science team and empower them to drive deep insights and operational transformation. Hire top-tier talent to further build these high-performing teams.

Director, Internal Audit

Guaranteed Rate
Chicago
1 week ago
+23
The Director of Internal Audit has the responsibility of supporting the EVP of Audit & Strategy in overseeing the planning, execution, and reporting of the Internal Audit function. This includes the oversight of examination, evaluation, and verification of both operational and IT audits. This oversight includes assisting in audit planning and overall governance of the audit function.

Post Closing QC Manager

VP of Mortgage Lending

TRID - Disclosure Manager

Sr. Strategic Sourcing Analyst

Paro
Chicago
2 weeks ago
+12
Paro is seeking a driven Sr. Strategic Sourcing Analyst to help grow Paro’s elite freelancer talent. Freelancers are the bloodline of Paro’s marketplace, and only 2% of registrants make it through our vetting process. You will work directly with the Director of Marketplace Operations and Freelancer Operations team to foster growth and refine Paro’s freelancer network. This role is directly responsible for the strategy and execution of sourcing,

Customer Success Manager

Affirm
Chicago
2 weeks ago
+29
Affirm is committed to building lasting partnerships with online merchants for long term growth and ongoing revenue generation. As a Customer Success Manager, you will work with key merchants to drive usage of the Affirm platform for increased adoption, customer satisfaction, and growth. TheCustomer Success Manager position is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization. 

Director, Customer Success

Affirm
Chicago
2 weeks ago
+29
Affirm is committed to building lasting partnerships with online merchants for long term growth and ongoing revenue generation. As a Director of Customer Success, you will own the account teams for several enterprise merchants to drive usage of the Affirm platform for increased adoption and growth. The Director of Customer Success position is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization. 

Senior Director, Customer Success

Affirm
Chicago
2 weeks ago
+29
The Affirm Commercial team is searching for a Sr. Director of Customer Success to lead a team of Client Success Managers and executive relationships with Affirm's top-tier, enterprise clients. This role requires a dynamic professional with a monetization bent, who can grow and develop a highly skilled team through high-growth organizational stages.

Technical Operations Associate

tastytrade
Chicago
3 weeks ago
+21
What We Do: tastytrade's newest venture, The Small Exchange, has one clear goal: to bring more participants to futures markets. Traders need friendlier products and more transparency. Futures brokers need a wide variety of offerings. Clearing firms need seamless integration. And everyone needs lower fees. This is a new kind of exchange where we will offer a unique set of products focused on changing the way the world uses futures markets. Respo

REINSURANCE MANAGER/SR MANAGER/DIRECTOR

National General
Chicago
3 weeks ago
+13
Ensure accurate ledgering of all reinsurance contracts including recoverable/payable tracking and payment booking. Monitor reinsurer recoverables, manage collateral provided, and identify any reinsurer collectability concerns. Collaborate with IT to program new reinsurance contracts into the reinsurance reporting system. Lead annual preparation of Schedule F. Regularly compile reinsurance bordereaus and reports, ensuring timely and accurate delivery. Design and implement processes in compliance with auditing standards. Manage relationships with reinsurers and reinsurance brokers. Communicate and collaborate with business partners in other functional areas, including product, finance, accounting, claims, IT, and senior management. Manage Reinsurance Team.

Supervisor, Administrative Support

SurePayroll
North Suburbs
3 weeks ago
Leads Administrative Assistants and is responsible for directing and overseeing office services, equipment and supplies, reception, vendor and building management relationships, meeting planning and other activities in alignment and compliance with corporate policies, processes and programs. This role ensures all locations are properly maintained and supported to optimize and improve day to day operation of the business. Provides direct administrative support to the manager band or above, and supplemental support to other Senior Team members and employees as needed.

Manager, Enterprise Service CRM -IHM

Discover
North Suburbs
3 weeks ago
+30
DUTIES: Discover Products Inc. seeks Manager, Enterprise Service CRM in Riverwoods, IL to participate in process improvements and system complexity where opportunity exists in order to shorten time to market and find efficiencies to open value add resources. Participate in project management duties to implement changes and meet demand of strategy team and business partners in order to support optimization of offers across multiple products and benefits to enhance customer experience and maximize profitability. Manage all issue investigations, communicate with the field and headquarter customers to clarify accuracy and provide solutions while also tracking and reporting on all issues. Maintain project database with all information needed for change management including financial value of projects. Collaborate with various teams, Consumer Banking, Marketing, and management to ensure delivery of projects is in line with expectations and strategic roadmaps. Participate in negotiation release schedule and prioritization of projects with technology partners. Participate in compliance and risk management functions. Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes.

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