Customer Service Section Manager
Oversee day to day functions for a team of representatives.
Coach, develop, observe the application of your coaching feedback through associate and team lead performance and execution.
Adjust, approve, track, record, and communicate to employees payroll decisions related to time and attendance.
Communicate and document the necessary information to qualitatively support details necessary for effective performance review and disciplinary actions.
Monitor, identify, analyze, address, and recognize performance metrics in order to provide appropriate constructive feedback, maintain high service levels, and generate production efficiency.
Monitor and analyze trends utilizing department data and reports to make real time business decisions and recommendations..
Monitor and complete quality reviews to ensure reps are following compliance guidelines and creating the expected customer experience through following business expectations, scripts, and best practices.