Head of Account Management
2 hours ago
Coaching, mentoring and training a team who play an integral role in ensuring high customer retention.
Tracking team KPIs to provide transparency into the team's success, and identity initiatives to address areas of opportunity for improvement both at the team and individual level.
Tackling and solving escalated customer issues; you will be the senior face of the company for your team.
Leading regular team meetings, fostering team discussion and sharing; ensuring the team is informed of process changes, product updates, and best practices.
Identifying skill development areas for each team member and building customized coaching strategies to ensure team members are constantly developing and improving in their roles.
Facilitating the recruiting, training, and onboarding of new team members.
Negotiate renewal contracts and close agreements to maximize profits.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.