Chicago Tech Jobs and Startup Jobs

1

Technical Support (Product Specialist)

OneSpan
Chicago
1 week ago
+19
The Product Specialist has responsibility for the handling of all 2nd line cases in a knowledgeable, courteous and responsive way. You are part of the OneSpan Customer Support organization, providing a Word Class Customer Support Experience.The Product Specialist will work in 2nd line cases for the assigned OneSpan product(s)/services. 2nd line cases typically cannot be handled by the Support Analysts/Specialists (1st line). The Product Specialist will work closely together with a team of assigned Product Specialists and Engineering (3rd line) support to provide timely resolution.The role is accountable for meeting the restore and resolution Service Levels for all incidents for the assigned OneSpan product(s)/services. Additionally, the Product Specialist is responsible for establishing and maintaining both an internal and external knowledgebase to ensure a world class customer support service.

Product salaries in Chicago

Job Title Average Salary Salary Range
Technical Writer $66,962
Min: $43K
Max: $95K
Product Analyst $69,185
Min: $48K
Max: $122K
Associate Product Manager $78,500
Min: $75K
Max: $82K
Product Designer $88,509
Min: $53K
Max: $184K
Product Owner $96,176
Min: $55K
Max: $135K
Senior Technical Writer $107,833
Min: $90K
Max: $150K
Product Marketing Manager $109,331
Min: $70K
Max: $152K
Product Manager $114,084
Min: $68K
Max: $170K
Technical Product Manager $117,000
Min: $100K
Max: $141K
Senior Product Marketing Manager $137,900
Min: $108K
Max: $180K
Senior Product Manager $138,201
Min: $103K
Max: $201K
Director of Product Management $161,033
Min: $90K
Max: $250K
Director of Product Marketing $163,000
Min: $163K
Max: $163K
Vice President of Product $190,045
Min: $125K
Max: $278K
CPO (Chief Product Officer) $299,615
Min: $125K
Max: $1250K

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