Senior Customer Delivery & Support Analyst
3 weeks ago
As a Senior Customer Delivery & Support Analyst with Ascent, you will be the conduit between our customers and product/technology teams for product delivery and support functions. You will also have a critical partnership with our Customer Success representatives to meet the needs of our customers. For all customer enhancement, feature, and support requests, you will lead project management and delivery plans for our customers. You will own and manage the support request pipeline and assist in triaging, resolution plans, and communicating status to customers. You will also use your business analysis skills to provide insights to product and technology on how to continually improve the product. You will have deep knowledge of customer support processes, tools, and technologies. These skills, along with problem ownership through to resolution, a proactive approach and professionalism, build and reinforce long term partnerships with Ascent’s global clients. You will have critical interfaces and partnerships with Customer Success, Sales, Engineering, and Operations teams. In this role, you will report to the VP Customer Delivery & Support.