Cloud Services Manager - Cloud Onboarding
5 days ago
iManage LLC is searching for a Cloud Services Manager – Cloud Onboarding to be responsible for the day to day iManage Cloud Customer Portfolio deployment planning, management including overall Cloud customer satisfaction and reference-ability. This position will be responsible for Cloud customer account administration, support, and direction while ensuring day-to-day operational success. In addition, the Cloud Services Manager interfaces directly and provides guidance to the iManage Cloud customer’s implementation services provider (iManage Partners), including key stakeholders such as the project manager, business sponsor, networking, and operations teams to ensure iManage Cloud onboarding success. This position will work closely with the internal iManage team such as Cloud Operations and Cloud Support team to ensure continuity when a customer transitions from implementation to ongoing operations in the iManage Cloud. This position also interfaces directly with iManage pre-sales, sales, legal, cloud operations, technical support and engineering teams on behalf of the iManage Cloud customer and is ultimately responsible for overall iManage Cloud customer care.